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  1. #1
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    "Ripley's saw through steerer tubes"

    My shop (Avalanche Sports in Breckenridge, CO) does a lot of suspension rebuilds. A fox tech came in today to go over some new parts and service techniques. He also showed us their new dealer service website and in the process used the following as an example of info on there about parts. "You guys are an Ibis dealer right?" We're not. "Oh, well you know how the internal cable routing on the Ripley causes the housing to saw through the steerer tube?" "Here's where you can order the steel sleeve to protect the steerer."

    So are you Ripley owners aware of this? Are all Ripley completes now coming with the protective sleeve installed? I'm a big fan of Ibis and my Mojo SL but attention to cable routing seems to have always been Ibis' weakness.
    Keep the Country country.

  2. #2
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    Hi Lelandjt,

    We found that the internal cable routing of the Ripley frame may allow
    the housing to rub on the fork steerer tube causing wear. In most
    cases it is minimal, or does not rub. In extreme cases the casing can
    rub a groove in the side of the steerer tube.

    Since August 15th of 2013 all Ripley frames and complete bikes have
    been shipping out with a steerer sleeve.

    We also retroactively sent steerer sleeves to every shop and
    distributor who had sold a Ripley prior to August 15th.

    If anyone needs a steerer sleeve they can be ordered here free of
    charge including shipping.

    Ripley Steerer Sleeve

    If you have a fork with a groove that can be felt with a fingernail,
    please contact us to discuss the best course of action:
    warranty@ibiscycles.com or 1-866-IBIS-635.

    If you have any questions about how much wear you are seeing, please
    feel free to email a photo of the steerer to Ibis at
    warranty@ibiscycles.com.

  3. #3
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    You Ibis guys should ride more and post less Customer support on a Saturday in an internet forum. How lame is that?

    Your fellow bike makers from the same town were here this morning in Flagstaff with their big Sprinter/trailer and demo bikes. I rather enjoyed just riding on by, not even tempted to demo a bike. Although I wouldn't mind giving a Bronson a spin but I don't think I would buy one.

  4. #4
    MSH
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    Quote Originally Posted by Lelandjt View Post
    So are you Ripley owners aware of this? Are all Ripley completes now coming with the protective sleeve installed? I'm a big fan of Ibis and my Mojo SL but attention to cable routing seems to have always been Ibis' weakness.
    Yes, I'm one of the early Ripley owners, so I didn't receive the steerer sleeves. The cable did cut a groove in my steerer. Once I noticed the damage I contacted Ibis via email.
    Todd responded within a matter of minutes (literally!) with both an email and a phone call. Long story short....the customer service in my case was incredible. Ibis addressed the issue immediately. I couldn't ask for a better customer experience in my case.

  5. #5
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    Quote Originally Posted by Lelandjt View Post
    So are you Ripley owners aware of this? Are all Ripley completes now coming with the protective sleeve installed? I'm a big fan of Ibis and my Mojo SL but attention to cable routing seems to have always been Ibis' weakness.
    Yeah, we know about this. Ibis released a sleeve for the steerer tube and told everyone how to check for possible problems. My steerer did have some wear and they sent me one right as soon as I told them. They were very responsive!

  6. #6
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    I got my fork replaced....Ibis even upgraded me to the 2014. Thanks, Ibis!
    Quote Originally Posted by toddibis View Post
    Hi Lelandjt,

    We found that the internal cable routing of the Ripley frame may allow
    the housing to rub on the fork steerer tube causing wear. In most
    cases it is minimal, or does not rub. In extreme cases the casing can
    rub a groove in the side of the steerer tube.

    Since August 15th of 2013 all Ripley frames and complete bikes have
    been shipping out with a steerer sleeve.

    We also retroactively sent steerer sleeves to every shop and
    distributor who had sold a Ripley prior to August 15th.

    If anyone needs a steerer sleeve they can be ordered here free of
    charge including shipping.

    Ripley Steerer Sleeve

    If you have a fork with a groove that can be felt with a fingernail,
    please contact us to discuss the best course of action:
    warranty@ibiscycles.com or 1-866-IBIS-635.

    If you have any questions about how much wear you are seeing, please
    feel free to email a photo of the steerer to Ibis at
    warranty@ibiscycles.com.
    A bicycle will take you to fantastic places....if you let it.


    Ibis fan since '08 now rolling on the big wheeled Ripley.

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