Mojo SL - warranty issues?
I know I've already posted a thread on potential warranty issues with the Mojo, but just wanted to stick this up on a seperate thread, hoping Ibis could quickly respond for me
Originally Posted by gonzo1034
Just wondering what would've been the cause of this 'ovalisation' of the frames bottom pivot? Is it something a user can check for and rectify before it actually totals the frame and requires replacement under warranty?
cheers, appreciate your time as always...
Tom from Ibis posting. There was no "ovalization" of the pivot. With the frame noted above there was a problem in manufacturing that compromised the carbon lay-up around the main pivot. Hence, the flexy feeling.
We saw this occassionally with the regular Mojo frames, but found that it had happened with a number of the first batch of Mojo SL frames. Fortunately, we discovered this after only 3 frames had been shipped. We were able to test the rest of the frames in the first batch to screen for this before shipping them out. So the other lucky folk who received these have nothing to worry about.
We have been able to revise the manufacturing process to prevent this from happening in the future, but the implementation of this change is the reason that delivery has been set back.
So to sumarize, to date we have never seen a frame with an ovalized main pivot shaft. Gonzo's frame had a problem that we have since resolved in production, and is something that we now screen for prior to shipping frames.
Have a good weekend!
Appreciate your reply, I figured it was just a one-off glitch and you guys were on top of it!
I'm only worried about warranty issues as I'm being a bit cheeky and buying my frame in the States whilst I'm based in the UK...
So, I'm just trying to get an idea of any known issues that exist and may lead to the need for me to send my frame to the US (which could quickly negate the savings I'll make with the initial purchase...)
So all is back on track for the SL production line after Chinese New Year right? When will we start to see a decent volume of frames coming out?
cheers, you guys rock!
Try and Get
Try and get that kinda honest response from almost any other frame manufacturer in the business.
Originally Posted by Tall Tom
Oh yea...., so that why might sl order is late as hell !
Great One of the reasons
One of the reasons I went with the Moj, is this kinda interaction with the company. Thus you can tell what kinda outfit you are really dealing with.
I don't mind waiting on my beutiful gray SL. It is well worth the wait.