Results 1 to 18 of 18
  1. #1
    mtbr member
    Reputation:
    Join Date
    Jan 2007
    Posts
    121

    Mojo - any known warranty issues?

    Hi Guys,

    For those who may not have seen my previous posts, I've been in a bit of a dilemma with regards to choosing between the Mojo Sl and the original Mojo... (thanks very much to all those who have taken the time to respond BTW, you guys rock I'm getting the feeling that Ibisians are much like the Yeti Tribe, an active and devoted community is always a sign of a good thing I reckon )

    Anyhoo... Complicating my decision is the fact that whilst I am based here in the Old Blighty (UK) I'm going to be buying from the States (to save around USD1200...) The issue with this is that if I need to claim on my warranty, I'll have to send the bike back to my US point of purchase, rather than take it to the UK Ibis Distributer (Stif)... Bit of a pain, but there you go...

    So, what I'm now wondering is: what are the known or previously experienced warranty issues for the original Mojo? How likely (relatively) is it that I'll have a warranty issue I wonder? What's been the experience of long-term owners on forum?

    I'm thinking that with the SL, it's a new frame with new technology (carbon fibre dropouts etc) so perhaps there's more chance of warranty issues as opposed to the original Mojo that now has around 2 years (or more?) production time?

    The delays on the SL are also becoming a factor; to me delays usually mean manufacturing or QC issues that a company wants to iron out before distributing too widely, am I alone with this thought?

    appreciate any and all comments/thoughts/suggestions

  2. #2
    mtbr member
    Reputation:
    Join Date
    Jul 2006
    Posts
    1,277

    issues

    Hello!

    The over all number of warranty bikes has been pretty modest considering the complex nature of the frame. A composite frame tends to make it's problems known early on, that is, a good frame is good and stays good, a bad frame (poor compaction or bad bond) tends to show up early in service.

    We've had a small number of seat binders come loose, bad BB / soft main pivot area
    and some weak upright strut tubes. Also some cracks in the paint every now and then..

    These problems were all taken care of as quickly and painlessly as humanly possible.

    Current Mojos (and SLs) are looking great and have no known problems.

    Regarding warranty, we will handle warranty work directly from the Scotts Valley, CA US office for anyone who needs it, but shipping can get expensive. That is one point for the local distributors.

    Hans

  3. #3
    mtbr member
    Reputation:
    Join Date
    Jan 2007
    Posts
    121

    warranty...

    Hi Hans,

    Thanks for taking the time to reply, appreciated

    If you had to put a rough number on it, what do you reckon the odds are that I might need to call upon Ibis's legendary after sales customer service?

    Just like in gambling, one always likes to know the chance of losing out (more so than winning sometimes!)...

    cheers

  4. #4
    mtbr member
    Reputation:
    Join Date
    Jul 2006
    Posts
    1,277

    %

    Ha, that's a good one. I'm not sure, the future being the future 'n all, but I'd guess 1 - 2 / 100 over a 1 year period. Maybe less these days.
    H

  5. #5
    holding back the darkness
    Reputation: subliminalshiver's Avatar
    Join Date
    Jan 2007
    Posts
    1,712
    There may be issues with the carbon fibre dropouts.. but if you get the ones made from carbon fiber you'll probably be okay.

    sorry. couldn't resist.
    **** censorship

  6. #6
    mtbr member
    Reputation:
    Join Date
    Jan 2007
    Posts
    121

    I'll take those odds :)

    Quote Originally Posted by hanssc
    Ha, that's a good one. I'm not sure, the future being the future 'n all, but I'd guess 1 - 2 / 100 over a 1 year period. Maybe less these days.
    H
    Thanks for that Hans, appreciated. As has been mentioned by many people, it's this kind of customer service that has sold me on Ibis; even Yeti doesn't monitor the forums and personally respond to posters questions (that I know of anyhow)!

    Fingers crossed I'm not some horribly cursed individual, I usually do OK at Blackjack so I don't mind a bit of a gamble; if Blackjack only had a 1-2% loss rate, we'd all be rich!

    Now to decide on Clear Carbon or 'it ain't easy been Green'.... hmmm

  7. #7
    mtbr member
    Reputation:
    Join Date
    Jan 2007
    Posts
    121

    Fiber vs Fibre

    Both are acceptable, no? Fiber being the Americanised version me-thinks, with Fibre being the Queens English... or something like that

    Why do Yanks change perfectly good words (Fibre/Fiber, Colour/Color, Recognise/Recognize etc etc...) weird

  8. #8
    mtbr member
    Reputation:
    Join Date
    Jun 2007
    Posts
    48
    Quote Originally Posted by tensim
    Fingers crossed I'm not some horribly cursed individual, I usually do OK at Blackjack so I don't mind a bit of a gamble; if Blackjack only had a 1-2% loss rate, we'd all be rich!

    Now to decide on Clear Carbon or 'it ain't easy been Green'.... hmmm
    tensim, stay clear of the casinos. A 1%-2% loss rate, only means that it will take you longer to lose your $$$.

    Here's how you should look at it. Would you pay $1200 for a local warranty? 98.5% chance you'll never use it. Plus, there might be a warranty issue that you can fix yourself, like the seat post insert sliding out, that happened on early runs and hasn't been a problem since.

    As far as SL or regular, just plan on getting what is available. If you can get an SL with an rp23, to save $200, then that might be worth it.

    good luck.

  9. #9
    Geritol Power
    Reputation: Duzitall's Avatar
    Join Date
    Feb 2004
    Posts
    1,457
    Quote Originally Posted by tensim
    ...being the Queens English.

    Why do Yanks change perfectly good words (Fibre/Fiber, Colour/Color, Recognise/Recognize etc etc...) weird
    Yup, us yanks are even speaking Spanglish these days but that's nothing compared to what the Aussies and Kiwi's do to the Queen's English.

  10. #10
    holding back the darkness
    Reputation: subliminalshiver's Avatar
    Join Date
    Jan 2007
    Posts
    1,712
    Quote Originally Posted by tensim
    Both are acceptable, no? Fiber being the Americanised version me-thinks, with Fibre being the Queens English... or something like that

    Why do Yanks change perfectly good words (Fibre/Fiber, Colour/Color, Recognise/Recognize etc etc...) weird
    Oh.. just the typical American Standard Operating Procedure. It's like ketchup. We like ketchup and want everything to taste like it.
    **** censorship

  11. #11
    mtbr member
    Reputation:
    Join Date
    Jan 2006
    Posts
    2,501
    Wow, thats fast. Good Job Hans!!!
    07 Giant Anthem 2 (Int'l Edition) | omartan.co.cc
    Im a MOJO Fanboy

  12. #12
    mtbr member
    Reputation: Braco's Avatar
    Join Date
    Mar 2007
    Posts
    122

    Usa-uk

    UK customs will tolerate this?

  13. #13
    mtbr member
    Reputation:
    Join Date
    Dec 2007
    Posts
    124
    If you are buying and the US and bringing into the UK, then legally you should declare/pay customs. Bikes are subject to import duty, just like other goods. If it's bike components you are importing, and not a complete bike, then I believe the rates are different. For safety, any buyer doing this should factor customs charges into any calculations of potential cost savings.

    Of course, you might want to take an old clunker to America do some riding, and just happen to accidentally bring back a new Ibis Mojo SL back in the box on your return. But, you might have to live with the consequences if you get caught.... The difference in cost to a purchaser is probably large enough to make it a viable proposition, even when customs charges are taken into account.

  14. #14
    mtbr member
    Reputation: Braco's Avatar
    Join Date
    Mar 2007
    Posts
    122
    I think you must pay some British pounds for import(personally I hate borders). Till today I do not know why are USA prices lower than here in Europe and in that way I understand you to want to buy in America, but you must understand also Stif, English importer and distributor
    who advertising Ibis,organize service...and that is not for free. It is no so easy how it looks.
    Last edited by Braco; 02-01-2008 at 08:51 AM.

  15. #15
    mtbr member
    Reputation: Jumping Bean's Avatar
    Join Date
    Jan 2008
    Posts
    70
    Stiff are next to useless and massively expensive. They are almost twice the price than in the US and this can't all be VAT, exchange rate and import costs.

  16. #16
    mtbr member
    Reputation:
    Join Date
    Dec 2007
    Posts
    124
    Stif, next to useless? I've got an order placed with them, and they've not been bad at all. Clearly, it would be better if they had received my frame from Ibis by now, but that's not their fault. I've always rated them as one of the better "serious" bike shops in the UK.

    The complaints about price I generally agree with; it seems like an unreasonably high mark-up on the US dollar price to me, especially with Sterling being relatively strong right now... At least Stif provide 0% credit, which is a useful service for those of us who aren't sat on a large pile of cash. It means we can spend the rest of our lives paying for that expensive new bike ;-)

  17. #17
    mtbr member
    Reputation: Jumping Bean's Avatar
    Join Date
    Jan 2008
    Posts
    70
    It's not just me:

    Ibis UK - sold short again?

  18. #18
    mtbr member
    Reputation: pumpkinbiter's Avatar
    Join Date
    Jun 2005
    Posts
    396
    I think I got one of the ones with a "soft main pivot area". Anyway, for anybody
    concerned the warranty was handled quickly and profesionally. And by the way
    the bike corners awsome. Enjoy!

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •