It pays to buy from a great manufacturer like Ibis, and it also pays to buy a bike, no matter what brand, through a quality local bike shop(LBS) like Cal Coast bicycles.

Took the HD160 that I purchased the 2011 to Cal Coast and they helped me diagnose an issue with my HD rear triangle that mandated replacement. Oh ****!

Well, CalCoast took care of everything!!! EVERTHING! They called Ibis and they shipped the triangle the same day (they have the utmost trust in dealers like Cal Coast). So shocked when I picked up the bike to find I OWED NOTHING for shipping costs, no tear down and install costs, and no cost for the rear triangle replacement.......nada! And the turn-around time was 2 days. Wow! So appreciate the outstanding customer service of Ibis and Cal Coast. Dang!