It pays to buy from a great manufacturer like Ibis, and it also pays to buy a bike, no matter what brand, through a quality local bike shop(LBS) like Cal Coast bicycles.

Took the HD160 that I purchased the 2011 to Cal Coast and they helped me diagnose an issue with my HD rear triangle that mandated replacement. Oh shit!

Well, CalCoast took care of everything!!! EVERTHING! They called Ibis and they shipped the triangle the same day (they have the utmost trust in dealers like Cal Coast). So shocked when I picked up the bike to find I OWED NOTHING for shipping costs, no tear down and install costs, and no cost for the rear triangle replacement.......nada! And the turn-around time was 2 days. Wow! So appreciate the outstanding customer service of Ibis and Cal Coast. Dang!