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  1. #1
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    Ibis is the Best Company in the Industry

    I have been playing with bikes and dealing with bike companies for 30 years now (yes, I am old). Never have I been so impressed by a company either in this industry or any other. The way they deal with customer service should be taught in Business Schools across the world. Warranty issues happen to every company in every industry, it is all about how they deal with it!

  2. #2
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    +1. Great customer service. And a company that listens to riders input.

  3. #3
    Too Much Fun
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    Good job! Yup

    +1 here too.

    I've been around MTBs for a long time and for me it comes down to the Ibis Ride and the way they treat their Riders.

    Their bikes ride amazingly well and they treat their customers better then anyone.

    - -benja- -

  4. #4
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    There are other contenders like Turner. +1 for both.

  5. #5
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    100% agree.

  6. #6
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    Totally agree, best in mtb world.

  7. #7
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    Agreed. Absolutely amazed to see how involved Hans and Scott are in the community. Seeing how many times Hans chimes in here at MTBR is incredible (and appreciated). Great products by great people. When the time comes for my next bike, it will be another Ibis.

  8. #8
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    Agreed totally.
    I'm ordering an HDR frame after demoing an HD -- put my Yeti up for sale pretty much right away. What a bike.
    I've called Ibis a couple times with questions and the techs have been amazing. Incredibly helpful and informative. Best CS I've experienced in the bike industry.

  9. #9
    Mtb Guide
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    Well said SP

    Merry Xmas

  10. #10
    Dropshot Champ!
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    +1

    it's not just good, or great, it's borderline insane.

    I had Hans email me back during thanksgiving dinner once.

    I think they're all robots. No human can be THIS good at customer service.

  11. #11
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    +1
    I totally agree with you. The 'cons': they still don't sell bikes directly!!!!

  12. #12
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    Ibis is the Best Company in the Industry

    +1 - on insane customer support. Email responses same day (if not 5 mins later). Long phone conversations on shocks, forks, conversions. Mods for XX1, 650B support.


    Sent from my iPad using Tapatalk
    Any sufficiently advanced technology is indistinguishable from magic
    - Arthur C. Clarke

  13. #13
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    Agree 100%!!

  14. #14
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    I totally agree. Fantastic service, great bikes, and they are all really pleasant to deal with.

    The company has a great attitude too. Ibis humour is great

  15. #15
    www.derbyrims.com
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    Yes, thank you Ibis for so many years of top quality bikes and support. Here's to many more to come! Cheers! and Happy New Year!
    www.derbyrims.com STRONGER, STIFFER, LIGHTER

    29 x 35mm wide
    650b x 40mm wide

  16. #16
    meh
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    +1, cheers

  17. #17
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    +1 too. I am on my 2nd Ibis, each time without first test riding because of the comments and feedback here for both the bikes and CS from Ibis.

    Now my officemate and ride buddy is finally becoming an Ibis rider, building his HDR now, and already super stoked for his first ride.

  18. #18
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    Ditto. Class act.

  19. #19
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    Also they provide the best setup / tuning tips for their bikes as well, why can't other companies product good technical info? Fox are you listening?

  20. #20
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    Wow everyone, thanks a ton, that's the best Christmas, birthday, New Years and Kwanza present ever. You just made our year!
    Hans just shared this thread with everybody in the company. We'll probably bog down the MTBR servers when all dozen or so of us look at it. Have a great New Year.
    Scot

  21. #21
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    blast form the past

    Scot,

    One of your up tube tandems with the great Red to Green 4 color fade paint job is still running. I must have gotten this bad boy in the mid-80's and here my son (goofing off of course) and girlfriend are riding it over the holidays. So great service for over 30 years!

    Happy New Year!

    Jeff
    Attached Thumbnails Attached Thumbnails Ibis is the Best Company in the Industry-ibis-1.jpg  

    Ibis is the Best Company in the Industry-ibis-2.jpg  


  22. #22
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    Scott you have built amazing companies two times now. I am old enough that I was selling your original bikes in my College days and back then you guys were awesome too. Looking forward to riding your bikes for a long time to come.

  23. #23
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    In a very flaky industry filled with unreliable Vendors and personnel Ibis has set the CS standard at an amazingly high level. I bought my first Ibis in 2008, bought another two after that with CS a major part of my buying decision. Awesome job guys.
    Last edited by xc71; 12-27-2013 at 07:29 PM.

  24. #24
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    I give them all of my money.
    A bicycle will take you to fantastic places....if you let it.


    Ibis fan since '08 now rolling on the big wheeled Ripley.

  25. #25
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    Quote Originally Posted by jfkbike2 View Post
    Scot,

    One of your up tube tandems with the great Red to Green 4 color fade paint job is still running. I must have gotten this bad boy in the mid-80's and here my son (goofing off of course) and girlfriend are riding it over the holidays. So great service for over 30 years!

    Happy New Year!

    Jeff
    Soooooo jealous of this!
    I sold a lot of Ibis 1.0 bikes in an earlier life as well, and had a lot of good times on Ibis tandems...PA to Santa Cruz, PCH, Pescadero, Mendocino with my bride, poaching buff MidPen singletrack at night with my homies... but never actually managed to own one. I'm always looking, but up-tubes just don't come along very often....only Cousin Its that are 1800 miles away and won't be shipped.

    Salespunk, do you remember the polished Ti uptube tandem, with the boom tube that was like 3 or 4" in diameter....good GAWD that thing was a piece of work. A couple of buddies of mine won state champs on the road on that thing....crashed the sh!t out of it once too...nasty!

    Love those sloooow fades too....wish I had a picture of my first Mojo with the bottom bracket - out sunburst fade. Here's some of what's followed it....

    Happy and Prosperous New Year to everybody in Ibis-land, where ever you are!

    Ibis is the Best Company in the Industry-img_3203.jpg

  26. #26
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    Quote Originally Posted by jfkbike2 View Post
    Scot,

    One of your up tube tandems with the great Red to Green 4 color fade paint job is still running. I must have gotten this bad boy in the mid-80's and here my son (goofing off of course) and girlfriend are riding it over the holidays. So great service for over 30 years!

    Happy New Year!

    Jeff
    Jeff, your post really disappoints me and fills me with rage. Raging envy that is.....

    I so want an Ibis tandem. I'm not sure why. Maybe it's because they are so damn cool and unique

    Thanks for posting that up

    Mike

  27. #27
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    i second what everyone here has said. as you can see i've only posted a few times on mtbr. i bought and hd 2 yrs ago. it is awesome. more awesome than me! ibis knows the formula: good product, good support, striving to be great, not striving to be the biggest. thanks ibis! i think i'll go ride, because i ride for fun, and my HD makes it even more fun!

  28. #28
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    Yep.. +1000 on what everyone else has said.
    Thanks heaps from down under.
    Have a great new year and keep up the bloody excellent work.

    Cheers
    John

  29. #29
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    Agreed. I work at a dealer. Love chatting with them... Love my Hakkalugi! Now it's time for a mtb!!!
    My one says BRAP!

  30. #30
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    Quote Originally Posted by tw0leftskis View Post
    +1. Great customer service. And a company that listens to riders input.
    Dh bike, please!

  31. #31
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    XC 29'r race rocket please!
    15 Yeti ASR-c
    14 Yeti ARC
    16 Bianchi Specialissima
    15 Echo Big Deal
    15 Roubaix S-Works

  32. #32
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    I'm proud to ride an Ibis.

    Awesome little company.

  33. #33
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    I've always loved the attitude & customer service of Ibis, but what's really blown me away is how responsive they are to their customers. Example: production of the custom swing arm to allow 26>27.5 conversion of existing HDs. Can you IMAGINE any of the bigger brands doing this in a million years? You guys rock.

  34. #34
    aka dan51
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    +1
    I made an odd request not once but twice, and they said "sure!"
    Above and beyond has always been my experience with their customer service.

  35. #35
    I like mtn biking, too
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    It's nice to know your money went into a great product and CS, but I really have to give Ibis massive kudos for helping out in their local community mtb advocacy (MBOSC). They do a lot for a small company, not just by donating product and swag, but by donating their own personal time to help out. Ibis also has helped out organizations in Downieville (SBTS), Oakridge (COTA?), who knows who else. Obviously they can't be everywhere and do everything, but they do way more than their share for the communities they are involved in.

    I am so glad I chose an Ibis Mojo C in 2007. I had a couple cable guides break once, but Ibis replaced the entire rear triangle right away with no problem. Since it's hard to find size small demo bikes, I let my friend mrtoadsc and his wife test ride it, and now they own 3 Ibis bikes (SL, HD & Ripley). I let Stripes test ride my 2012 HD, and she bought one right away and loves it. The HD is ridiculously, insanely fun! I try not to just be a blind fan-boy (girl), but honestly, everything else I've tried is a major disappointment by comparison.

    ...I do own a shirt, socks, a few different Ibis beer glasses… Oh and one of those watercolor paintings. I guess I am a bit of a fan-girl.
    Half the planet is deep into bloody tribal mayhem. We’re just riding bikes (and drinking beer) here.
    ~Fairfaxian

  36. #36
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    I bought one ofg those prints. "Hang". I got it framed and it hangs on my office wall. I lean back and stare at it, and then think "right, time for a ride..."

    I agree too.. They help out in their local community, and they show a real commitment to the sport of cycling. That is a real cool thing

    Quote Originally Posted by shredchic View Post
    It's nice to know your money went into a great product and CS, but I really have to give Ibis massive kudos for helping out in their local community mtb advocacy (MBOSC). They do a lot for a small company, not just by donating product and swag, but by donating their own personal time to help out. Ibis also has helped out organizations in Downieville (SBTS), Oakridge (COTA?), who knows who else. Obviously they can't be everywhere and do everything, but they do way more than their share for the communities they are involved in.

    I am so glad I chose an Ibis Mojo C in 2007. I had a couple cable guides break once, but Ibis replaced the entire rear triangle right away with no problem. Since it's hard to find size small demo bikes, I let my friend mrtoadsc and his wife test ride it, and now they own 3 Ibis bikes (SL, HD & Ripley). I let Stripes test ride my 2012 HD, and she bought one right away and loves it. The HD is ridiculously, insanely fun! I try not to just be a blind fan-boy (girl), but honestly, everything else I've tried is a major disappointment by comparison.

    ...I do own a shirt, socks, a few different Ibis beer glasses… Oh and one of those watercolor paintings. I guess I am a bit of a fan-girl.

  37. #37
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    I remember chatting with Hans by email few years ago when I was considering a Mojo C coming from an IronHorse MkIII (good trail bike with DW suspension, alas weak rear triangle) and after reading the rave reviews of CS here I decided to buy one on the spot without trying (used as I couldn't afford a new shinny one). 4-5 years later, and now on an HD I'm glad I've picked this company - amazing CS and really fun beautiful bikes - and have converted 3 friends to the Mojo SL special blend when those came out. I own other very different bikes (road cannondale, Glory DH) but my HD gets used 95% of the time.

    My only concern now is that I feel Ibis may be falling behind... Back when the Mojo C came out they were way ahead with a carbon frame and 150mm DW link. The ripley would have been a much bigger deal had it not been almost 2 years late, and at 120mm when it finally shipped felt already behind the curve. While the HDR supports 27.5 it's hard to be excited about going down to 130mm tavel when even enduro bike using 29 wagon wheels have as much as 170mm travel now.
    Last edited by adumesny; 01-04-2014 at 11:31 AM.

  38. #38
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    I'm super pumped to have added my first ibis to my stable, my ripley has been awesome and I've been blown away by their customer service and quality of build. Having ridden nearly every brand and experienced customer service from a dealer stand point, ibis stands above the rest. Congrats, you earned a customer for life!

  39. #39
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    Great bikes? Sure. Great people? Yep. But these guys do so much more for the sport. Here's the tractor that Ibis raised the funds to buy for the SBTS. The tractor is at work all month in Quincy, CA building sweet new singeltrack. If you've visited the SBTS built Mills Peak Trail, you should know that Ibis was the major contributor and that Mills was also the inaugural project for the tractor. Thank you Ibis!

    Ibis is the Best Company in the Industry-img_20140103_135825_223.jpg

  40. #40
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    yup, IBIS is the best!

    Competitive Cyclist is an awesome Ibis Dealer

  41. #41
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    What about Specialized? Just kidding.

  42. #42
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    riding a ibis says even more about who you are then who they are... proud ibis owner here

    (cs experience here)
    me=crashed on wed into ugly rock garden..(ouch)--even worse--big gouge into carbon frame. Done
    later wed(call to ibis)..crashed,not a warrenty issue-my bad,but what can i do?
    ibis cs..sounds like a crash damage issue=$400 and send us your fame.
    me=really??? swweeeeet.. though i only live 4 hours away--can i just pick up my new frame instead of 10 days of transport?
    IBIS= Sure , come pick it up
    thursday=drive,coffee,dive,frame,coffee,home
    friday=build ,ride, grin

    wed crash-friday ride= epic cs

    hey "chuck" brother john says "yo"

  43. #43
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    That's very cool! Awesome@Ibis

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