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  1. #1
    mtbr member
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    Ibis is the Best Company in the Industry

    I have been playing with bikes and dealing with bike companies for 30 years now (yes, I am old). Never have I been so impressed by a company either in this industry or any other. The way they deal with customer service should be taught in Business Schools across the world. Warranty issues happen to every company in every industry, it is all about how they deal with it!

  2. #2
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    +1. Great customer service. And a company that listens to riders input.

  3. #3
    Too Much Fun
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    Good job! Yup

    +1 here too.

    I've been around MTBs for a long time and for me it comes down to the Ibis Ride and the way they treat their Riders.

    Their bikes ride amazingly well and they treat their customers better then anyone.

    - -benja- -

  4. #4
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    There are other contenders like Turner. +1 for both.

  5. #5
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    100% agree.

  6. #6
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    Totally agree, best in mtb world.

  7. #7
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    Agreed. Absolutely amazed to see how involved Hans and Scott are in the community. Seeing how many times Hans chimes in here at MTBR is incredible (and appreciated). Great products by great people. When the time comes for my next bike, it will be another Ibis.

  8. #8
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    Agreed totally.
    I'm ordering an HDR frame after demoing an HD -- put my Yeti up for sale pretty much right away. What a bike.
    I've called Ibis a couple times with questions and the techs have been amazing. Incredibly helpful and informative. Best CS I've experienced in the bike industry.

  9. #9
    Mtb Guide
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    Well said SP

    Merry Xmas

  10. #10
    Dropshot Champ!
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    +1

    it's not just good, or great, it's borderline insane.

    I had Hans email me back during thanksgiving dinner once.

    I think they're all robots. No human can be THIS good at customer service.

  11. #11
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    +1
    I totally agree with you. The 'cons': they still don't sell bikes directly!!!!

  12. #12
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    Ibis is the Best Company in the Industry

    +1 - on insane customer support. Email responses same day (if not 5 mins later). Long phone conversations on shocks, forks, conversions. Mods for XX1, 650B support.


    Sent from my iPad using Tapatalk
    Any sufficiently advanced technology is indistinguishable from magic
    - Arthur C. Clarke

  13. #13
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    Agree 100%!!

  14. #14
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    I totally agree. Fantastic service, great bikes, and they are all really pleasant to deal with.

    The company has a great attitude too. Ibis humour is great

  15. #15
    Team Chilidog!
    Reputation: Stripes's Avatar
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    Completely agree. It's so nice to have that.
    MTB4Her.com: mountain bike site for women, by women

  16. #16
    www.derbyrims.com
    Reputation: derby's Avatar
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    Yes, thank you Ibis for so many years of top quality bikes and support. Here's to many more to come! Cheers! and Happy New Year!
    www.derbyrims.com STRONGER, STIFFER, LIGHTER

    29 x 35mm wide
    650b x 40mm wide

  17. #17
    meh
    Reputation: clewttu's Avatar
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    +1, cheers

  18. #18
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    +1 too. I am on my 2nd Ibis, each time without first test riding because of the comments and feedback here for both the bikes and CS from Ibis.

    Now my officemate and ride buddy is finally becoming an Ibis rider, building his HDR now, and already super stoked for his first ride.

  19. #19
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    Ditto. Class act.

  20. #20
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    Also they provide the best setup / tuning tips for their bikes as well, why can't other companies product good technical info? Fox are you listening?

  21. #21
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    Wow everyone, thanks a ton, that's the best Christmas, birthday, New Years and Kwanza present ever. You just made our year!
    Hans just shared this thread with everybody in the company. We'll probably bog down the MTBR servers when all dozen or so of us look at it. Have a great New Year.
    Scot

  22. #22
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    blast form the past

    Scot,

    One of your up tube tandems with the great Red to Green 4 color fade paint job is still running. I must have gotten this bad boy in the mid-80's and here my son (goofing off of course) and girlfriend are riding it over the holidays. So great service for over 30 years!

    Happy New Year!

    Jeff
    Attached Thumbnails Attached Thumbnails Ibis is the Best Company in the Industry-ibis-1.jpg  

    Ibis is the Best Company in the Industry-ibis-2.jpg  


  23. #23
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    Scott you have built amazing companies two times now. I am old enough that I was selling your original bikes in my College days and back then you guys were awesome too. Looking forward to riding your bikes for a long time to come.

  24. #24
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    In a very flaky industry filled with unreliable Vendors and personnel Ibis has set the CS standard at an amazingly high level. I bought my first Ibis in 2008, bought another two after that with CS a major part of my buying decision. Awesome job guys.
    Last edited by xc71; 12-27-2013 at 08:29 PM.

  25. #25
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    I give them all of my money.
    A bicycle will take you to fantastic places....if you let it.


    Ibis fan since '08 now rolling on the big wheeled Ripley.

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