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  1. #1
    MPI
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    BOS Deville 170mm tapered problems

    My fork has been out in the trail about 15 times. I have noticed play in the air side and it also make a clicking sound then you rock the fork front brake on. Emailed today to BOS about the matter and waiting for the answer. The fork has been bought directly form BOSmtb from France. I am little bit disappointed about the fork. It should last little bit longer.

    MPI
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    Quote Originally Posted by MPI View Post
    My fork has been out in the trail about 15 times. I have noticed play in the air side and it also make a clicking sound then you rock the fork front brake on. Emailed today to BOS about the matter and waiting for the answer. The fork has been bought directly form BOSmtb from France. I am little bit disappointed about the fork. It should last little bit longer.

    MPI
    I had the same issue. Only when off the bike did I notice it. I emailed and called BOS and got no reply for about 6 weeks. As much as I likes the fork I wasn't going to take any chances with something happening and getting warranty. Much less if they would even contact me back to cover a warranty. Good luck!

  3. #3
    MPI
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    Quote Originally Posted by aappling72 View Post
    I had the same issue. Only when off the bike did I notice it. I emailed and called BOS and got no reply for about 6 weeks. As much as I likes the fork I wasn't going to take any chances with something happening and getting warranty. Much less if they would even contact me back to cover a warranty. Good luck!
    So you never heard about them since?
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  4. #4
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    Quote Originally Posted by MPI View Post
    So you never heard about them since?
    Nope. Still no reply and that has been over 3 months ago.

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    I'm so glad I went with Fox in the end! I placed an order with Bos 3 weeks ago for a deville and a vipr. I still have had no reply or acknowledgement to my order! The only mobile number they had for contact kept going dead? I tried all day.

    Sorry that doesn't help you does it! Not trying to be smug, they clearly need some customer service development!

    Hope you get it sorted.

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    It was Roger at R53 Engineering I was/trying to deal with.

    Shocking.

  7. #7
    MPI
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    So it is sh...y CS then.
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  8. #8
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    Your best bet is to contact the distributor in your country. If in US you will have to get hold of someone outside of US, like Roger in the UK. That is the major reason why I don't run BOS stuff anymore on my bikes.

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    R53 Sport

    Roger was pleasant to speak with when we had initial conversations re my requirements. This then followed somewhat erratic communication and then told to email my order through.

    Try his mobile number, should be on the link I provided somewhere?

  10. #10
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    Quote Originally Posted by Medrep View Post
    R53 Sport

    Roger was pleasant to speak with when we had initial conversations re my requirements. This then followed somewhat erratic communication and then told to email my order through.

    Try his mobile number, should be on the link I provided somewhere?
    Actually Chris and Roger at R53 cannot handle US based service anymore. I was told by Chris personally that I would have to go through BOS.

    So, I got an X-Fusion Vengeance Coil since I had not tried them and I am more than happy. It feels as good as the Bos did an has even better small
    Bump compliance

  11. #11
    MPI
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    Mine was bought directly from BOSmtb online store from France. If they will not reply to my emails I don't know what to think...
    Last edited by MPI; 05-15-2012 at 03:22 PM.
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  12. #12
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    Can you feel the play when sitting on the bike? Is your hub or brake fitted tight, the play is not coming from there?

    I went and tried mine: when I'm off the bike and rock the bike with front brake on, fork compresses immediatly and fork "moves". It feels like there is some kind of "play", but it is just because the fork compresses so easily. When I'm on the bike, fork feels stiff as d**k.

  13. #13
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    Ok, I just noticed, there is more of this issue in shock and suspensions -forum ...

  14. #14
    MPI
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    BOSmtb´s (France) warranty department replied to my email(s). They suspected that the problem is in the air side upper bushings (that´s what I suspected too). They asked me to send the fork (Deville 170mm) back to them for the warranty. The fork will "fly" from Finland to Toulouse soon. We´ll wait and see what happens...
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  15. #15
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    Quote Originally Posted by MPI View Post
    BOSmtb´s (France) warranty department replied to my email(s). They suspected that the problem is in the air side upper bushings (that´s what I suspected too). They asked me to send the fork (Deville 170mm) back to them for the warranty. The fork will "fly" from Finland to Toulouse soon. We´ll wait and see what happens...
    Well. That is surprising you got a response. I will be curious to see how this progresses. I guess if you don't buy it directly from them you get no CS!! Keep me posted!

  16. #16
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    Well I have more or less the same problem - real bushing play on the left side. I sent them an e-mail and here is the response:
    "The slides bushing are wear parts. They can wear more or less rapidly in function of your ride style, and ride frequency. You can send back us your fork for expertise and replacement. Please join the attached return form at your parcel."

    Does this mean that the issue is not going to be covered by the warranty?

  17. #17
    MPI
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    Mine flew back to BOS (France ) this monday. Got a response yesterday that they will trying to fix it early next week. Never talked anything about paying anything. They ( Laurence from sales department and Arthur from service department ) have been very helpful towards me.
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  18. #18
    MPI
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    Got info from BOS that they have repaired my fork and sending it back to me. I was trying get an answer what was wrong with the fork but they have not replied yet. Will tell to you if I will get an answer.
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  19. #19
    MPI
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    I got my fork back from BOS. Did not get any reply from them about the problem. Fork was fine then I installed it back to bike. After one pretty technical ride (race) the small play is back on the air side. Dunno what to think. I guess it is a property of this fork. At least you can say for sure that BOS Deville forks are not to match the quality level of RS and Fox.
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  20. #20
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    Quote Originally Posted by MPI View Post
    I got my fork back from BOS. Did not get any reply from them about the problem. Fork was fine then I installed it back to bike. After one pretty technical ride (race) the small play is back on the air side. Dunno what to think. I guess it is a property of this fork. At least you can say for sure that BOS Deville forks are not to match the quality level of RS and Fox.
    Sorry to hear but good to know.

    Thanks so much for the final update, as most people never update their threads in the end.

    If you decide to sell it, I can highly recommend the X-fusion Vengeance Coil HLR.
    It beats out my 55 RC3 Ti in stiffness and in being plush.

  21. #21
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    Quote Originally Posted by MPI View Post
    I got my fork back from BOS. Did not get any reply from them about the problem. Fork was fine then I installed it back to bike. After one pretty technical ride (race) the small play is back on the air side. Dunno what to think. I guess it is a property of this fork. At least you can say for sure that BOS Deville forks are not to match the quality level of RS and Fox.
    Well. Good to know the final update. I'm not sure if that causes a problem with the fork, but knowing that is there visually made me feel I was damaging the fork and led to a lack of confidence in the ability to get full performance and warranty should something go wrong. It was nice to try Bos out. But until they have a US based supplier I won't feel comfortable trying them again.

    Hit me up if you want to talk X Fusion Vengeance fork.

  22. #22
    MPI
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    Hi again!

    Two rides back here in southern Spain (those Switckback DH ones) I got another problem. Middle of the second run the fork started to make funny squeking noises and got sticky as hell. Like the lubrication does not function at all. Pressure was set just about 7 bar ( I am about +100 kg with gear ). The fork was unrideable like the rigid one. I lowered the pressure to 5 bars and pumped the fork and it felt little bit better without the noise. LSR and HSR was set to little bit slower from default (about ( 5 clicks ). This was the third day on riding the fork after I got it back from the BOS. Sticky, play and noises...but hey atleast sun is shining.

    P.S
    I might turn to Xfusion Vengeance because Finland has excellent dealer.
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  23. #23
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    Cool-blue Rhythm

    Quote Originally Posted by MPI View Post
    Hi again!

    Two rides back here in southern Spain (those Switckback DH ones) I got another problem. Middle of the second run the fork started to make funny squeking noises and got sticky as hell. Like the lubrication does not function at all. Pressure was set just about 7 bar ( I am about +100 kg with gear ). The fork was unrideable like the rigid one. I lowered the pressure to 5 bars and pumped the fork and it felt little bit better without the noise. LSR and HSR was set to little bit slower from default (about ( 5 clicks ). This was the third day on riding the fork after I got it back from the BOS. Sticky, play and noises...but hey atleast sun is shining.

    P.S
    I might turn to Xfusion Vengeance because Finland has excellent dealer.
    Sorry to hear that. These were the things I was afraid of in dealing with BOS and initially felt comfortable enough to move forward. After having the fork and liking it, but it developing that play, I made my choice.

    Right now the two premier forks with the best stock damping to me are X Fusion and Marzocchi. I really liked the vengeance, but use to be a big Zoke fan and rode my buds 55 & 44 RC3 and really liked what I felt so I'm fonna finish out the remainder of the season on Zocchi and re evaluate after either outer bike or winter.

    My X Fusion Vector Air HLR is really impressing me on the rear of the HD right now too. I'm gonna do an extensive review/contrast on it, the Roco Lo(140mm mode), Vivid Air, CCDB Air, & RP23.

    Hope you get everything sorted and back to riding!!

  24. #24
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    Quote Originally Posted by MPI View Post
    Hi again!

    Two rides back here in southern Spain (those Switckback DH ones) I got another problem. Middle of the second run the fork started to make funny squeking noises and got sticky as hell. Like the lubrication does not function at all. Pressure was set just about 7 bar ( I am about +100 kg with gear ). The fork was unrideable like the rigid one. I lowered the pressure to 5 bars and pumped the fork and it felt little bit better without the noise. LSR and HSR was set to little bit slower from default (about ( 5 clicks ). This was the third day on riding the fork after I got it back from the BOS. Sticky, play and noises...but hey atleast sun is shining.

    P.S
    I might turn to Xfusion Vengeance because Finland has excellent dealer.
    chris @ r53 has always been very helpful to me i really cant fault them....

    about you issue, you say the fork went stiff, and squeeking noise,,,, have you noticed if there is any black rubber marks on the stanchion, ( like a rubber burn mark when you skid a tyre on a shiney floor/surface)
    the only reason i am asking is when i got my deville ( 160 taperd non trc) on my first ride i noticed it had lots of stiction, felt hard ( no where near as smooth as my ndee was) and i noticed the rubber mark on the airside stanchion, i emaild r53, who told this is not normal for a bos fork, and asked if i could send the fork back,
    i returned the fork to them, they contacted me the next day telling me that the fork had been sent out from the factory with no oil in the airside leg, this had caused the seal to dryout hence the stiction and black marks.
    they replaced the seals greased them and the bushings and put in the correct amount of oil. then sent a full report off to bos, so they could investigate how this could have happend.

  25. #25
    MPI
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    The oil thing is what I am suspecting too. There is no skid or burn marks on the sliders. If it is an oil issue this turn out to be a bad comedy. My fork came back from BOSmtb from warranty repair (play which is back) just while ago.
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  26. #26
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    Quote Originally Posted by MPI View Post
    The oil thing is what I am suspecting too. There is no skid or burn marks on the sliders. If it is an oil issue this turn out to be a bad comedy. My fork came back from BOSmtb from warranty repair (play which is back) just while ago.
    i know mate,,, i read your post about it,,,,,
    my forks came from the factory with no oil, ( though i didnt buy them direct through bos, they came from a dealer in the uk) hence why i commented on your problem as it sounds identical to the problem i had,,,, my thinking is if my fork could slip through thier quality control without oil, then maybe yours did to, or if they did a rush repair job on your fork, then maybe forgot to put the oil back inside,
    good luck mate,,, hope you get it sorted.

  27. #27
    MPI
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    Thanks delirian! I added some oil to fork lowers. Did have enough tools and place to do more as I am far from home on holiday. I had to do something because the fork was totally unrideable. It will be funny to see will the BOS reclaim their warranty because I had touched the fork myself. On the sidenote my riding buddy managed to destroy one damper unit from RS Recon. At least it was user friendly to repair. I will keep your posted about the BOS response about the fork.

    Greetings from sunny and hot Spain!
    MPI
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    its always a shitter when parts break while your on holiday,,,, it's happend to us a few times while we have been in whistler,,,, that place is super expensive to get things repaired or replaced,
    lets hope bos'es cutomer service is as good as their forks, and they will sort it out for you under warranty.
    good luck hope you get it sorted and enjoy the rest of your trip.

  29. #29
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    About bushing play.

    Some small play in the bushings isn't always bad thing when bike hasn't been ridden and components are cool. But after long descents and ride fork and fork oil (especially in the hot climate) gets hot and thermal expansion does occur, then sometimes forks with too tight bushings does get sticky (depending on fork design).
    I love the smell of the TF2 chain lube in the morning.

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    Quote Originally Posted by miqu View Post
    About bushing play.

    Some small play in the bushings isn't always bad thing when bike hasn't been ridden and components are cool. But after long descents and ride fork and fork oil (especially in the hot climate) gets hot and thermal expansion does occur, then sometimes forks with too tight bushings does get sticky.
    Well that makes sense, but if that is the case, shouldn't be the bushing play equal in both sides of the fork. Because my play isn't equally distributed for sure. Is is bigger on the left side I guess because of the brake force.

    Is it possible to get pear of bushings (from BOSmtb or R53 or ) and replace them by my self - any ideas?
    Selling the fork is also a solution for me, as the servicing of it is a pain (especially from Bulgaria - where I am)

  31. #31
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    Well the fork design itself isn't symmetrical neither. Left side has just lubrication oil and air spring system where as right side has hydraulic cartridge. Right side has also open path oil system which usually means that bushings are more constantly lubricated by oil pressure that fills the space between bushings and slider. This might make the "bushing play" feel less than on the left side eventhought both sides might have some bushing play. Left side has only small amount of thicker lubrication oil, not constant oil bath. That might even be design feature to have more lubrication space between slider and bushing on the left side. It would be nice to have comment directly from BOS about this. On the right side there is also the hydraulic cartridge that might reduce the feeling of bushing play. Ofcourse excessive bushing play is manufacturing defect if occured when fork is new, but small bushing play isn't always a thing to worry about too much.

    Sometimes turning the fork upside down before riding makes feeling of bushing play and possible knocking sound to fade away because the oil lubricates the space between the bushings and slider. My Avalanche fork is just like that - and that is the feature to prevent fork to get sticky when hot. Even many fork manufactures recommend to turn fork upside down before riding (depending on fork model ofcourse).

    I am also considering to get Bos Deville fork, so I look forward to hear what BOS has to say about MPI's issue.
    Last edited by miqu; 07-30-2012 at 01:03 AM.
    I love the smell of the TF2 chain lube in the morning.

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    Quote Originally Posted by ng.nikolov View Post
    ... Is it possible to get pear of bushings (from BOSmtb or R53 or ) and replace them by my self - any ideas?
    Selling the fork is also a solution for me, as the servicing of it is a pain (especially from Bulgaria - where I am)
    Seems to be hard to get BOS airseals / bushings via anyone, tried R53 myself and still waiting ones. Instead of BOS originals, SKF-manufactured FOX 34- seals fits nice to Deville - have used those now few weeks. I´ll suppose they are easier to get.

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    well it loo like r53 are no longer the distributor for bos mtb suspension. looks like they got peed off with bos'es crappy crappy customer service or should that be lack of....

    does anyone know if anyone else in the uk deals with or can service/repair bos forks.
    i have emailed bos to ask if there will be a new uk distritubtor, i got an automated response in fench saying they are closed for vacation from the 4th-27th of august. though to be honest i am not expecting a reply from them,

  34. #34
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    Quote Originally Posted by delirian View Post
    well it loo like r53 are no longer the distributor for bos mtb suspension. looks like they got peed off with bos'es crappy crappy customer service or should that be lack of....

    does anyone know if anyone else in the uk deals with or can service/repair bos forks.
    i have emailed bos to ask if there will be a new uk distritubtor, i got an automated response in fench saying they are closed for vacation from the 4th-27th of august. though to be honest i am not expecting a reply from them,
    Gotta love the French don't ya? When I bought mine from R53 a year or so back, I insisted on them supplying everything I needed to get them service here in NZ. Turns out it was just some oil and seals. Getting any service info was impossible but I got good results from a reputable mechanic. He did them no probs and even suggested that the top seal/bushing insert was a pretty stock "hardware store" part. What that means in real life I don't know. How easily located-not tried. But he insisted that it wasn't custom or exclusive to Bos

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    well thats good to hear, that its just standard service parts oil and seals,,, and bushings,,,, i cant understand how or why someone with the ethics cudos and reputation of bos (olivier bossard) who can design some of (if not the ) best suspension forks in the world can have such a crappy buisness philosophy,
    why dont they just make ample spares and get them to their distributors, so they can keep their loyal customers happy. i can now begin to understand why some people have got rid of and now refuse to use bos suspension. to be honest i am slowly going that way myself.

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    I am in the same situation as and dont fancy having to send the forks back to france for service/repair work . Done a bit of research and found out that j tech in the uk service devilles not sure about repairs though ? Have emailed them to confirm this and will let yous know when they get back to me.

    j-techsuspension.co.uk - Prices

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    Yip they got back to me first thing this morning and they do service devilles and they can also change bushings they use SKF one witch i suspect will be better than the ones bos use

  38. #38
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    Do SKF / FOX seals AND bushings fit deville? Or just oil seals (if they use any) and dust wipers?

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    yip its the same ones thats used on the fox 34 s

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    thats good to know... i got a set of seals for my ndee some bos oil and a new spring plus a spare ( they gave me one free) off r 53 on tuesday, had a little chat with chris, he was saying how great bos forks are and bos products in general. but the comapny were a bit of a nightmare to deal with, the reason they ended their distribution with bos is cause of the new contract bos sent them, it wasnt worth their while, but he is sure that, someone else will pick up the contract soon.

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    @radman - are you really sure that FOX / SKF bushings fits to Deville? Airseals surely fits - using those already, but I don`t believe (yet) that also bushings will fit.

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    Heres the reply from j tech

    Hi Steve,

    Yes, I’m servicing them, prices here - j-techsuspension.co.uk - Prices. Bushing replacement is no problem and yes, I am using the SKF seals as I can’t get supply for Bos for spares, they want everything to go back to them! As I am not an ‘authorised’ service centre, you may want to check with Bos how it affects your warranty by having me replace the bushings.

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    if he contacts bos, he could become the new uk dealer,,,, im pretty sure there's gonna be a hole that needs filling,

  44. #44
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    well i am now 2 and a half weeks into my whistler trip, and my ndee fork is performing like crap, it's gone very divey blows its travel very easily,(even with new spring in) and the bushings are very worn, the fork vibrates and rattles like mad and just feels horrible,
    no one here in whistler knows anything about bos forks, and to be honest im not really sure id want any of the clueless numpties messing with them, ( from past experiances)

    i have emailed bos twice, suprise suprise no response, so now im not sure what to do, guess i will try email them again when i return home to the uk, but i wont hold my breath, maybe i will have a chat with the jtech guy if bos dont respond to me.

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    Bos Service Centre - Ireland & UK

    for anyone that is based in Ireland or UK go to Mad Elk Cycles in Dublin.

    google Mad Elk Cycles - i havent posted enough on here to be allowed post the link myself!

    They are a BOS supplier and the guys there are in the bos factory in Toulouse getting trained this week in servicing, so they are also going to be an authorised bos service centre!!

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    Any update? Did you solve the issue?

    My deville 160 (TRC tapered) was developing some kind of knock sound when going slow; after reading a lot and check every part (hub, fork axle, headset) the issue was the hope hub, well is not a problem but the bearing were not preloaded enough. Now the fork feeling is much better and the hub and axle are more stiff.

    Good luck.

  47. #47
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    Quote Originally Posted by juan_manuel View Post
    Any update? Did you solve the issue?

    My deville 160 (TRC tapered) was developing some kind of knock sound when going slow; after reading a lot and check every part (hub, fork axle, headset) the issue was the hope hub, well is not a problem but the bearing were not preloaded enough. Now the fork feeling is much better and the hub and axle are more stiff.

    Good luck.
    y i have heard of this before with hope hubs on bos forks, i have had it happen on my ndee on the knolly, you really have to overtighten the axle to stop the rattling noise,

  48. #48
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    Quote Originally Posted by marcdpalmer View Post
    for anyone that is based in Ireland or UK go to Mad Elk Cycles in Dublin.

    google Mad Elk Cycles - i havent posted enough on here to be allowed post the link myself!

    They are a BOS supplier and the guys there are in the bos factory in Toulouse getting trained this week in servicing, so they are also going to be an authorised bos service centre!!
    so are these guys going to be the new dealer/distributor/service centre for the uk as well, i suppose its as easy to send them back to france as it will be to send them over to dublin,,,,,,
    wonder how long mad elk will last before they get pissed off with bos'es crappy service and ollies bad attitude and mental health issues, lets just hope bos will give them all the parts they need to do the job and keep their customers happy.

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