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  1. #1
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    Anyone crack a frame yet?

    I am soooooooooo bummed!
    Was cleaning up the bike for a ride and found what at first looked like a scratch in my Eddy orange frame.
    When I cleaned it up and inspected it, It turned out to be a crack in the frame on the top tube just in front of the seat tube.
    Took it to the LBS were I bought the frame and they did confirm my horror.

    They are going to call IBIS tomorrow to warranty it, but now I have to ride my back up and it just is not even close to the bliss I was receiving from my Mojo.

    I know that I did not have my seat post up too high, Its a 410mm length and I was only using half of the length.
    Was wondering if any other owners have had any issues with a cracked frame?

  2. #2
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    What kind of seatpost?

    Do you ride carbon seatpost? I broke a Saltamontes frame same place and when Sherwood looked at it (I took it right back to the factory) he said the carbon seatpost I was riding probably contributed. Something to do with the flexiness. I'm medium weight and post was well into the frame, it wasn't that. But CF posts do slop around.

    If it was a Thomson or whatever, not sure what happened. The Ibis folks monitor this board, tho, hey guys any thoughts here? I'd sure like to avoid cracking my brand new black Mojo I waited 3 months for!

  3. #3
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    strange place for a crack to appear. was your seatpost plenty long enough?

    I have been riding my Mojo in colorado and moab since last October and I have a few scrapes on it but no cracks.

  4. #4
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    ... and if we just ...

    Seat post is a Thomson 410mm length, had a least 190mm of it in the frame.
    I am a big guy (230# with gear) but was told that these were very strong frames.
    I left the whole bike with my LBS just in case someone from Ibis wanted to see it built.
    I bought it (frame only) in Capitola which is only ten minutes from Scotts Valley, home of Ibis.

    You know how hard it is to get by without your Mojo, I just want to get mine back as soon as possibile

  5. #5
    It's the axle
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    I'm finding it hard to believe it could be a serious crack. Just because the fabric layers are overlapped to avoid that kind of thing. Weird.

    I hope your withdrawals aren't too painful.

  6. #6
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    Doh!

    This is the first time I've heard of any damage to a Mojo. Would you happen to have any pics?

    Being the clumsy rider I am, I usually average two wipeouts per ride but apart from some minor scratches in the clearcoat, I've yet to do any major damage. (I clean my Mojo after every ride because she sits inside my house. )

  7. #7
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    Sorry to hear...

    The seat post sits in an aluminum insert(another post on this forum) bonded to the frame. It seems if the post was at least to the bottom of the insert, it would be OK, unless the post was abnormally long and the rider was real heavy. From the pics of the insert, it is the normal insertion length. If you had any longer length in the seat tube, it seems like that wouldn't matter

    How do you transport your bike?
    Don

  8. #8
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    This is the first publicly reported frame defect (other than paint chips on delivery). Sorry to hear, but mistakes happen.

    You could most likely still continue to ride it safely until the warrantee frame arrives. Just keep an eye on it periodically during your rides. And try to avoid huge seat weight shift (ride a bit "light" until you trust it's OK.)

  9. #9
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    Quote Originally Posted by derby
    This is the first publicly reported frame defect (other than paint chips on delivery). Sorry to hear, but mistakes happen.
    Mine came with a couple of small but noticable gouges in the paint, along the bottom tube. Hmm, sounds like it could have come from the factory rather from the company that did the build. I wonder if fingernail polish would make them less noticable by 'wetting' the paint (orange)?

  10. #10
    It's the axle
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    Oh, I'm getting the impression it's above the top tube. Not below. One would be a frame problem, the other would be a frame attachment problem.

    This sounds more like the seat tube issue that has been discussed recently.

    But I'm just posting because I'm bored. So just ignore me.

  11. #11
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    Quote Originally Posted by Quattro
    The seat post sits in an aluminum insert(another post on this forum) bonded to the frame. It seems if the post was at least to the bottom of the insert, it would be OK, unless the post was abnormally long and the rider was real heavy. From the pics of the insert, it is the normal insertion length. If you had any longer length in the seat tube, it seems like that wouldn't matter

    How do you transport your bike?
    It sits inside my (Mazda6) wagon.
    I would have continued to ride it except that it also had begun to make a creeking sound as well,(thought it was my seat) and since I am a big guy I just would have rather not have if fail on me while I was in the middle of a ride.

    I am not so sure I could get the crack to show up in a pic, like I said I thought that I had scratched it at first, and had to feel the break in the clear coat to realize that it has a crack developing in the carbon material.
    The crack is on the top tube just in front of the bend that forms with the seat tube.
    I was reading about the aluminum seat tube inserts coming loose on a few of the frames and if you were to measure mine it is below were the insert would end, hummmm.

    I am sure that from all of the other testimonials of Ibis's great customer service that I will get at least a new front triangle soon.

    So in the meantime its back to my 05 Hollowpiont MKIII.

  12. #12
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    Well that shoots down a theory...

    Quote Originally Posted by Ibismojomofo
    It sits inside my (Mazda6) wagon.
    I would have continued to ride it except that it also had begun to make a creeking sound as well,(thought it was my seat) and since I am a big guy I just would have rather not have if fail on me while I was in the middle of a ride.

    I am not so sure I could get the crack to show up in a pic, like I said I thought that I had scratched it at first, and had to feel the break in the clear coat to realize that it has a crack developing in the carbon material.
    The crack is on the top tube just in front of the bend that forms with the seat tube.
    I was reading about the aluminum seat tube inserts coming loose on a few of the frames and if you were to measure mine it is below were the insert would end, hummmm.

    I am sure that from all of the other testimonials of Ibis's great customer service that I will get at least a new front triangle soon.

    So in the meantime its back to my 05 Hollowpiont MKIII.
    I thought maybe hanging from some kind of rack(I don't know if that is possible with the Mojo). I have a pickup truck and a Honda CRV with a hitch rack where the wheel fits in the rack to support the bike. Good luck! I'm sure by the great CS so far, Ibis will make it right. I love my Mojo, but I first experienced the DW link on a 06 MKIII. Those test rides made me want a DW bike. Thanks for sharing. I really don't like the forums that scold their members that announce that they broke a frame or others who hide the fact that their frame broke. All the info (good or bad is GOOD) IMHO
    Don

  13. #13
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    We got you covered

    Hello Ibismojomofo,

    Tom from Ibis posting. Saw this thread and thought that I would chime in on a few things.

    First of all, we were sorry to hear that you had a problem with the bike in the first place.

    Second, as you probably already know a replacement front triangle was delivered to your LBS yesterday evening.

    Third, when Ryan (another member of the Ibis team) inspected your frame he thought that the crack was probably superficial, not structural. Now, I haven't seen your frame yet personally - so I can't confirm his assessment categorically, but it sounds likely. It seems that some of the radiuses and more complex surfaces on the frame do not always come out of the mold smoothly. These surface defects are cosmetic, not structural. So the factory fills these divots with resin, and - in the case of slightly larger ones - places a carbon fiber patch over the top of it. The frame then goes through a second curing process to make the additions integral to the structure. However, the carbon fiber patches are not subject to the same kind of pressure during this second curing and so the adhesion of the patch may not be adequate and it's possible for the surface to crack around the edges of the patch. Once again, this cracking is only on the surface, not in the underlayment.

    That said, even this kind of defect is a rarity. I think that we have seen only one other frame like this, and that one was put into the fleet of demo bikes that we loan to dealers. It's still going strong 10 months later.

    Also, I don't think that you need to be concerned about your size (weight) in regard to riding a Mojo. The frame's ultimate strength is several times your body weight, and - as quite a few people on this forum already know - I'm nearly as heavy as you, I ride with a perverse amount of seat post extension, and despite my rather inelegant manners on a bike I haven't been able to break one in almost two years now.

    Finally, in reference to the creaking you heard, I doubt that it is related to the crack in the frame. It could come from a variety of sources, but a good place to start would be the BB or the seat post. I have frequently had problems with creaky BB's and find the best solution is to wrap the threads in silicon plumber's tape. With your seat post, make sure that all of the metal-to-metal contact areas have a film of grease on them - on the clamp bolts, between the lower clamp and the post, and on the saddle rails. In the frame itself we recommend using Tacx's assembly compound. It's a non-conductive paste that increases the friction between the seat post and the frame and reduces the clamping force required to secure the post in the frame.

    Okay, that's it for now. I hope this has addressed some of your concerns. Feel free to contact us directly if you have any other questions.

    -Tom



    Quote Originally Posted by Ibismojomofo
    I am soooooooooo bummed!
    Was cleaning up the bike for a ride and found what at first looked like a scratch in my Eddy orange frame.
    When I cleaned it up and inspected it, It turned out to be a crack in the frame on the top tube just in front of the seat tube.
    Took it to the LBS were I bought the frame and they did confirm my horror.

    They are going to call IBIS tomorrow to warranty it, but now I have to ride my back up and it just is not even close to the bliss I was receiving from my Mojo.

    I know that I did not have my seat post up too high, Its a 410mm length and I was only using half of the length.
    Was wondering if any other owners have had any issues with a cracked frame?

  14. #14
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    Great post. Nice to see Ibis folks on this forum.

  15. #15
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    CS never sleeps

    Tall Tom,
    You posted that at 4 AM. Are you up late or early?
    Scot

  16. #16
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    It's hard to say. 4 am here is like 8 pm in China, which is neither late, nor early. It's seems that my head is still in China, which is why my ass was wide awake, sitting in my bathrobe posting on MTBR at 4 in the morning. Somebody remind me to take a sleeping pill tonight. ;-)

  17. #17
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    My Ibis broke after one ride.

    Hey guys and gals

    I purchased my Mojo from my LBS last week picked it up on Thurs and rode it Fri. That being said after a good 30 miler on it I took it back to the LBS for just the first ride go over. My mechanic went to put it in the stand and the aluminum collar that is bonded to the inside of the seat tube came out with the seatpost. Needless to say I was pissed at first but I will say the guys at Ibis have given me nothing but confidence in them. They are giving me a whole new frame instead of sending me just the front triangle.

    I hope this does not turn anyone away from Ibis. Owning my my own business I know how something like this can happen. nothing is perfect after all right. But Ibis has taken care of this matter far better then I expected. I think a company should be judged on two things 1) how well there products perform and last, 2) How well they handle a problem when it rears it's head. In Ibis case they pass with flying colors and that is why I will continue to ride an Ibis.

  18. #18
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    Ibis Customer service rocks

    Thanks Tall Tom for you insight and advice on tracking down the creek.

    I am just waiting for the LBS to call me to come and pick up the frame (they offered to swap out the swingarm for me) so I can build it back up and go ride.

    It is just fantastic that my issue was handled so quickly and without any questions about use or misuse of this awsome product.

    I am a middle aged mountain biker that fell in love with this sport well before suspension and am in heaven with a bike of this caliber in my small stable of bikes.

    I have to thank my buddy for drawing my attention to the Ibis Mojo,
    He enlisted my help while shopping for a new ride and I was sold on the DW link suspension of my Ironhorse Hollowpoint (I have an 04 and an 05) so my first advice to him was to find a bike that used this setup, or go buy a Hollowpoint for himself and to use mtbr.com as a source for information and insight from owners of the bikes he was looking at buying.

    So, it was he who found your company and since we also knew that you folks were building them right in our backyard (so to speak)
    I called all of your listed dealers in my area to make sure they had them in stock so we could see one in the flesh and he could test ride one.
    Got to hand it to my friend, he even haggled the owner down on the price a bit and since the guy was in a weakened state (lol), I took full advantage of him and got the same deal on my Eddy orange frame only too.

    It is a great product backed by a great group that make up a great company.

    I hope you folks and this company stay around for a long time.
    Last edited by Ibismojomofo; 07-31-2007 at 11:05 AM.

  19. #19
    It's the axle
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    I also appreciate the vigilance and communication from Ibis. It's way more than I ever expected.

    I was going to post how I just could not imagine this being a structural problem. It's one of those things I dream about and can't stop thinking about. I guess that is why I ended up a mechanical engineer. That doesn't mean I know what I'm talking about. But I was showering this morning while thinking of all of the possible modes of stress that particular area could be subjected to. It wasn't adding up.

    So thanks. I can stop thinking about it and go back to crying about real estate values. $17 million on an acre in Atherton! Jeez...

  20. #20
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    Yeah, the Ibis crew is amazing.

    They've been posting on this forum back when we were curious about the new frame they called the Mojo.

    They were here giving us shipment information when we were patiently awaiting our frames.

    They continue to show their presence answering questions regarding pre-sales information, squeak troubleshooting to frame replacements.

    What more can you ask for?

  21. #21
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    Customer for life

    Yeah, I don't think I will ever look to actually buy any other brand again.

    Not to say I won't look......lol, they (new bikes) just look so pretty in the shop while they wait to go home with that special someone, uh metaphorically speaking of course.......lol

  22. #22
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    i broke my swingarm on the left side.
    ibis replaced it immediately.
    now i have cracks in the paint at the seattube/toptube juncture and at the downtube/seattube juncture.

  23. #23
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    Quote Originally Posted by srust
    i broke my swingarm on the left side.
    ibis replaced it immediately.
    now i have cracks in the paint at the seattube/toptube juncture and at the downtube/seattube juncture.
    Details please.

  24. #24
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    Quote Originally Posted by srust
    i broke my swingarm on the left side.
    ibis replaced it immediately.
    now i have cracks in the paint at the seattube/toptube juncture and at the downtube/seattube juncture.

    Does anyone else smell something?

  25. #25
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    the vertical part of the swingarm-connecting what would be (on a hardtail) the chainstay and the seatstay-cracked. ibis sent my lbs a replacement immediately, no questions asked (of me, anyway).

  26. #26
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    where do you ride, which lbs, how heavy are you? just trying to put your post in context.

  27. #27
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    ok.
    eagle county, co.
    245 w/gear
    mountain peddler

  28. #28
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    Thanks.

  29. #29
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    Hey, Ibismojomofo. Great to hear Ibis has taken care of your problem. I'm sure the LBS was glad when we came in and left with 2 mojos. Thanks Ibis, for the info on taking care of the creaking. Will work on it tomorrow since it developed on my last ride.

  30. #30
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    Ok, all this talk of so many people breaking things is starting to scare me... maybe the ibis is ment for light xc type stuff?
    Fair the support from Ibis has been amazing, but what about customers not on the "mainland" could be up to a few months before replacements get to them.

    I am still keen on the Ibis, and think it is such a sick frame "thats a good thing" But when I start reading about things breaking I get worried

    It could also be some teething problems as the frame is relitivly new, but as longs as there is good support the product will only get better as they refine it to stop it breaking.

    I understand that all bikes break, so it would also be intresting to hear what the people were doing on the bikes when it broke, this JRA thing just doesnt cut it.

    just my opinion.

  31. #31
    It's the axle
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    None of this is bothering me at all.

    Carbon fiber is not like steel in that it is laid up by hand. It is not a mass production per se. And from what I'm reading, all of these problems are unrelated to each other.

    I can give examples of various problems I've had with steel frames. From the resonant vibrating to the fractured lugs.

    I'll take carbon fiber over steel. And for many reasons. Steel does not have the ability to be totally designed for stresses like the carbon fiber. They are hydroforming tubes to create profiles. But they have interruptions whereas carbon can be continuous.

    I don't think Ibis is freaking out about any of this.

    And I can bet that steel is a thing of the past. Pretty much. That may be sticking my neck out a bit. I think it's safe to say.

  32. #32
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    Quote Originally Posted by srust
    i broke my swingarm on the left side.
    ibis replaced it immediately.
    now i have cracks in the paint at the seattube/toptube juncture and at the downtube/seattube juncture.
    Do you have any pictures of any of the issues you had or are having? I'm very interested in seeing them. As I think the rest of the community would. Knowing what areas to watch etc.

    How long ago did the swing arm break? Did you have many miles on it?

    I'm sure that if they got the frame, Tall Tom, Scott, or Hans remembers this one. I wonder if they have any comments on what they thought happened?

    --MXFanatic

  33. #33
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    Bonking ... not feelin' well Will the third one be any better?

    WTF, after receiving my replacement front trianlge and building it back up, I went on my maidian voyage and heard a crack (thought I had run over some sticks) and really did not think a whole lot of it.

    I get home to do my clean up, lube and adjustments of the bike and to my utter disbelieve I saw cracking around the paint of the bottom bracket on both sides.
    Being somewhat gunshy now and remembering the "crack" I had heard on the trail I took off the crank arms and carefully inspected the bottom bracket area.
    Once I had flaked off the cracked paint I was able to confirm my sinking feeling of another broken frame.

    The bottom bracket insert had broken loose of the carbon fiber on the non-drive side of the frame and looks like the stress was transfered to the drive side and cracked the carbon there as well.
    I know the non-drive side was loose because when I tried to remove the outboard bearings, I was not able to get that side off at first and could see the alloy behind the spacer flexing in the direction I was turning the wrench.
    The drive side came off with out any problem.
    I had to reinstall the drive side bearing and torque it down in order to support the bottom bracket shell enough to remove the non-dirve side bearing.

    So I have a question of the folks at Ibis and I do not want it to sound terse, but are the painted frames blems?
    I mean do they have those imperfections described by Tall Tom that are patched, repaired and then primed and painted?
    Are all of the naked carbon frames the ones which come out of the curing process with no (visable) imperfections?
    I am just trying to wrap my head around how I have been sooo lucky in getting two frames with defects that have led to warranty replacement.
    The second one failing after one 13 mile ride!

    My buddy kickbucket has the naked carbon bike that we bought on the same day (from same dealer in Capatola) and his frame is fine.
    If I had bought a naked frame would I be having any of the issues I have experienced to this point with my Eddy orange frame?

    I feel the need to call Ibis to discuss my options at this point.
    I love this frame, it has made me able to climb and do things I would have never considered with any of my other bikes, sooo smooth.
    I just do not want to have to worry about the frame on every ride.

  34. #34
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    Gee, sorry to hear the bad news. Now I'm going to have to do a mandatory full inspection after every ride.The patch, repaired, prime and paint theory for frames that don't pass QC sounds possible but I hope not. Finding cracks on a naked frame is going to be harder especially with all that Bonk I put on the frame. Keep the faith in Ibis and good luck on your 3rd frame.

  35. #35
    It's the axle
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    I think this is a case of total freak failure. I seem to remember you mentioning being 230 pounds.

    Now if it happens again, then I'd have to start asking what is going on. But then, I didn't do the stress analysis. I don't know the numbers and assumptions.

    I really shouldn't even post anything. I don't have much of a clue. 230 pounds on the end of a crank arm, and at an odd angle, and hitting a bump? I don't know... It'll be interesting to see where this goes.

  36. #36
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    Quote Originally Posted by Gregg K
    I think this is a case of total freak failure. I seem to remember you mentioning being 230 pounds.

    Now if it happens again, then I'd have to start asking what is going on. But then, I didn't do the stress analysis. I don't know the numbers and assumptions.

    I really shouldn't even post anything. I don't have much of a clue. 230 pounds on the end of a crank arm, and at an odd angle, and hitting a bump? I don't know... It'll be interesting to see where this goes.
    I was climbing when I heard the cracking sound.
    I find this frame so responsive to pedal input that I will typicaly grind out all but the longest, or steepest of the climbs I have encountered.

    We were riding on the BLM (formerly Fort Ord) in Monterey, lots of hard packed single track with sand pockets to make things interesting.

    I am sure this a fluke (and just my luck), but still sucks to be down again after only one ride in.
    I also want to address that I am not saying that a "blem" frame is defective, just not cosmetically good enough to be used as a naked carbon frame and they are in fact having to fill divits and use "patches" on larger ones, wouldn't these frames show those repairs if they were naked?

    I am surprised that the bottom bracket shell and the lower pivot are not one machined alloy piece considering how close they are together.
    Maybe they are and that is what broke?
    I will get more information from Ibis tomorrow.

  37. #37
    You know my steez...
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    Quote Originally Posted by Ibismojomofo
    .........I also want to address that I am not saying that a "blem" frame is defective, just not cosmetically good enough to be used as a naked carbon frame and they are in fact having to fill divits and use "patches" on larger ones, wouldn't these frames show those repairs if they were naked?
    First of all, I feel bad that you've had such terrible luck with your frames. I have an orange one too, and I had the seat post insert problem but no cracking. You have an interesting theory on "blem" frames. I wouldn't have considered it before but it makes sense from a practical standpoint. But like you said, "blem" doesn't necessarily mean "defective". In the (car) wheel business, a 'blem' has a cosmetic defect but is functionally safe in every regard. I sincerely hope this has been a fluke and you wont continue to have problems. I know for sure that Ibis will make it right. They've been very supportive of me and many others on this forum as you already know.

    Best of luck
    I'm unique, just like everyone else....

  38. #38
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    Ibis here

    Greetings from Ibis.
    Aside from the embarrassment of a frame failure, I am very interested to get that one back asap to cut up the failed section. Then I can tell you why it broke.
    Of course we will replace the frame asap.
    I understand how you would be gun shy, but I am certain we will be able to resolve this for you. Tom is 220 and has been riding his for a long time. Of course, if you like we'll refund your $, but we think the best outcome is for you to have a Mojo without problems, and I remain convinced that it will be OK. So, as long as you have the patience, we'll get your bike rolling again asap.
    Regarding the painted vs clear frames they are determined to be paint or clear from the beginning of production, not as a consequence of visual defect frames becoming the ones to use for paint.
    Please give us a call so we can quickly take care of this and get you back on the trail.
    Thank you,
    Hans

  39. #39
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    Hans,

    Very much looking forward to the results of your autopsy. I am guessing that it relates to a production variable such as change in vendor for the bonding material used or the like, rather than any sort of design flaw. Hopefully you can resolve quickly. I've seen these sorts of issues come up with various performance/race car parts, including certain polymer composite parts (bushings) made in asia.

    Jeff

  40. #40
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    Why does Asia always ended up with a bad perspective, its not ALL products made in Asia are bad

  41. #41
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    Certainly not implying that at all. Remote manufacturing, whether china or germany, can be logistically difficult to control.

    I'm actually sympathetic to manufacturers who have gone to asia for cheaper labor, and indeed I purchased a mojo.

  42. #42
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    Regarding the painted vs clear frames they are determined to be paint or clear from the beginning of production, not as a consequence of visual defect frames becoming the ones to use for paint.
    Please give us a call so we can quickly take care of this and get you back on the trail.
    Thank you,
    Hans[/QUOTE]

    Hello Hans,
    I just got off of the telephone with your folks there and they are going to send someone over to get this frame for inspection and will call me with information on failure.
    I also agree to be patient with these issues because I do not want a refund just a worry free ride.

    I want to wear out parts, then remove and replace or upgrade as my budget will allow. I am a bit set back by the frame issues but am an understanding and actually pretty patient guy.

    I am very satisfied with my build so far, and the ride is just amazing.
    Like I stated in the begining of this post.
    I bought the frame because it was just sooo pretty hanging up in the LBS I had to have it.
    My impluse buy has been rewarded by an awsome ride and the ability to climb as well as descend with much more confidence than I have had using my other DW link (Ironhorse Hollowpoints) bikes.

    My theory on painted versus naked was mearly my second guessing out loud not buying a naked carbon frame (which they had as well), and as for "my options", I was thinking of asking to change from a painted frame to naked in order to (silly superstition) get a fresh chance at a great bike, not a refund.

    So, I am in this for the long term and have no desire to shop around for another bike frame.

    Looking foward to hearing from you soon.

  43. #43
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    eyes wide open

    Hello again,

    Just an update for anyone who might have read down this far...

    The original frame that started this thread was not cracked.

    It is a paint issue (still our problem) but nice to know the frame is fine.
    Possibly too much hardener in the paint.

    Hans

  44. #44
    Too Much Fun
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    Good job! Ibis customer service is unbeatable...

    Quote Originally Posted by hanssc
    It is a paint issue (still our problem) but nice to know the frame is fine.
    Possibly too much hardener in the paint.
    I'm blown away by Ibis CS. You guys give a ****e and it shows. Big props.

    - -benja- -

  45. #45
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    The original frame that started this thread was not cracked.

    It is a paint issue (still our problem) but nice to know the frame is fine.
    Possibly too much hardener in the paint.

    Hans[/QUOTE]

    Thats good news, sort of.

    Still second guessing not going naked.

    Would be courious to know if you would allow me the option to go naked?

    Not saying that is what I want, just mulling it over in my head.
    I have an orange Manitou Minute Super SPV QRTA that is a pretty (slightly darker) close match to the Eddy orange and looks quite cool so, my commitment to this color is pretty strong.
    Can't picture this fork on a naked frame and don't want to buy another fork either.

  46. #46
    mojo mofo
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    ibismojomofo, to have a quote show up as a quote you need to have the [/quote] thing at the beginning and the end of the quoted material. You can cut and paste the sections you want quoted, but as long as you keep the [/quote] at the start and end it won't look like you're retyping the quote.

    Hans or Tom, I know I already offered to give a new home to frames that were warranted for being scratched during shipping (yes, same jack ass), but if you didn't have to cut up the orange frame to see that it was not a frame defect and it needs a new home, I got you covered.

    Seriously though, a while back Tom threatened to post a few pictures of frame anatomy, and while I hate to think a new frame would be sacrificed, you might now have a few frames around that would qualify for a chop and document session. ?

    Also, what do you actually do with paint defect frames returned? Repaint and demo? Wall art? Carnival shooting gallery prize?

  47. #47
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    Naked?

    "Would be courious to know if you would allow me the option to go naked?"

    If you're talking about a clear coat over carbon weave, the answer is yes. Otherwise, that's something you need to discuss with your riding buddies.

    Can we use the phone for this? My boss gets pissed if I'm on MTBR all day.

    Ibis 831 461 1435

    H

  48. #48
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    Gonna give Eddy orange one more try

    Quote Originally Posted by hanssc
    "Would be courious to know if you would allow me the option to go naked?"

    If you're talking about a clear coat over carbon weave, the answer is yes. Otherwise, that's something you need to discuss with your riding buddies.

    Can we use the phone for this? My boss gets pissed if I'm on MTBR all day.

    Ibis 831 461 1435

    H
    Sorry you were out Hans,

    I spoke with Tom (Tall Tom) and I am gonna stick with the orange painted frame for another go.
    If I happen to encounter any other warrany issues (fingers crossed) with the new frame, I will (reluctantly) switch to the naked carbon to try and change my luck.

    Thank you all at Ibis for addressing my concerns, both on the telephone and on this forum.
    As has been said many times before; your customer service is in a class onto its own

  49. #49
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    Quote Originally Posted by hanssc
    "Would be curious to know if you would allow me the option to go naked?"

    If you're talking about a clear coat over carbon weave, the answer is yes. Otherwise, that's something you need to discuss with your riding buddies.
    Now that is funny!

    Ibismofomojo, I can only imagine what you're going through. Hang in there! I'm sure the Ibis folks have you covered.

  50. #50
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    Quote Originally Posted by talkshow-host
    Also, what do you actually do with paint defect frames returned? Repaint and demo? Wall art? Carnival shooting gallery prize?
    Are you looking for some new art for the museum?

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