Bought my HD last October and always had trouble aligning the rear brake. There was very limited adjustability due to low clearance between the top of the rotor and the caliper. I ended up putting a small spacer in to rectify the problem. The mounts still needed to be faced which I finally had done last week. While reassembling the bike the mechanic noticed by spacer and the limited clearance and offered to call Ibis. Before I left the owner asked if I wanted a 135 or 142 rear end of Ibis decided to replace it (it came with a 135). Left the shop around 5 PM Monday thinking that Ibis would say to deal with it.
Wednesday morning my phone rings and it is the shop saying that my new 142 rear end is ready to be picked up! Are you kidding me? Not only did they replace it, they overnighted it complete with touchup paint, chainstay protector and a new manual. Having put myself through college running shops for 9 years (I am not that bright) I have never seen customer service like this. F'ing awesome. BTW Santa Cruz will not even SELL their Nomad customers the new 142 rear ends and if you have a warranty issue they will be sending a 135 QR rear end if that is what you had originally.
BTW the shop, Cal Coast Bikes is just as good and deserves props as well. For anyone looking for an Ibis in Socal they have SL's, SLR's, HD's, and Tranny's in stock in almost every size. 4 of my friends bought from there as well and everyone had a great experience.
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