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Thread: help with my X7

  1. #1
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    help with my X7

    i went for a quick ride and everytime i brake before turns or just brake in general the rear end became wobbly. so i went back home and the rear end had a really big play. i started to tighten the bolts and after 2 turns one of the bolt ends snapped and now the bolt is stuck inside the frame the bearing cover and the bolt end just fell on the floor

    are there any parts in the frame that could be damaged? if so can i still get warranty? im the original owner but i cant find the certificate from the shop that shows i bought the bike.. but first what to do in general?

    Last edited by AmirBernard; 09-25-2010 at 05:10 AM.

  2. #2
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    Im not familiar with the pivot arrangement on the X7, sounds like their is two bolts one on each side of the frame. Can you post a picture of the broken bolt inside the frame??
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    you cant tighten or loose one bolt without stopping the other one from moving

  4. #4
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    So it is a long shouldered nut that goes through one bearing through frame then through bearing with a bolt to secure?
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    i dont know, i think its 2 bolts with an axle or something one of the bolts snapped so a part of it is stuck in there

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    If you have a vise and tools remove the pivot bolt, clamp in vise with towel so you dont damage the surface and dont over tighten or you will create flat spots. See if you can remove the broken piece by grasping with small screwdriver or pics and gently unscrew. Usually when a bolt snaps their is a high spot that is helpful for leverage. Most likely it snapped because it was over tightened so the broken piece is just sitting in their and not seized.
    Whenever tightening shouldered bolts you need to be careful, when the two flats meet bolt to pivot they stop so if you continue to tighten the threaded stud of the bolt snaps off at the head.

    If you dont have tools check with Saber brother is awesome and should be able to help you.
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    thats the thing, i havent overtightened it, it was really easy to tight the bolts and it just snapped


    about saber, he lives in iran and im in israel so i think i wont be back in one piece if i ever go to him



    thanks anyways, ill check with the shop that i bought the bike from what i can do even though i hate dealing with them

  8. #8
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    Ok so I didnt read the country very well

    Possibly the bolt was cracked and snapped when you went to check it.

    Not easy to find a good LBS but if they can help resolve this problem suck it up and take it in.

    Check these sites for technical help and start buying tools as needed. Their are some starter tool kits available but they usually are not good quality but will work a few times before needing replacement.

    http://www.parktool.com/repair/

    http://www.utahmountainbiking.com/fix/index.htm
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    thanks but ill take it tomorrow to some bike mechanic i know, he said he will check it i just hope i wont have to deal with warranty now

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    Contact Haro im sure sending a pivot and bolts to you is allot easier then going through a warranty issue with the LBS.

    http://www.harobikes.com/mtb/subNav3.php
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    already did that, im waiting for them to answer

  12. #12
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    Did you have any luck working with the Israeli distributor on this? They should have bolts and an axle to fix this...they are the same ones used on ther Shift series bikes. They order a lot of Shift bikes from us, so I would imagine they would have some spare parts.

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    i bought a new spindle, 3 weeks for warranty is too long .. at least i can ride now

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    Quote Originally Posted by AmirBernard
    i bought a new spindle, 3 weeks for warranty is too long .. at least i can ride now
    Where did you buy it from??
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    the distributor, i was tired of waiting.. buying a new frame next month or so, so i wont have to deal with them again

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    Wow really sorry about this, many people dont take into mind the customer until its them on the other side then its up to them to want to change.

    The pivot bolt snapping is very rare I would continue riding but do everything in my power to avoid that distributor. Manufacture warranties cover the frame and their name branded components the rest are covered by the individual manufactures so you can go anywhere for all other concerns or parts.
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    oh yea i forgot to write it in the forum, the whole pivot spindle was bent and cracked when the guy took it out of the frame, Haro you shouldnt cut corners with freeride bikes


    at least i can ride now i should just avoid haro, santa cruz and specialized at the future.

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