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  1. #1
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    Help, cracked swing arm 06 sonix

    Hi all, first post!
    I have a 06 sonix I believe, and cracked my swing arm at the bottom bracket. NO response from Haro and LBS says $500 for part. They say almost twice the price of other brands.
    Bike was a gift new so no receipt=[ which lbs says no warranty=[
    Am I being scammed by my lbs or what? I would think haro would stand behind
    their product so I don't get it. Does anyone know if they have a crash replacement policy
    or anything else I should try?
    All suggestions opinions welcome!

    I have been running Haro bikes and products since I was 10, over 30 years!

    Thanks!
    Brian
    Last edited by Hedlux; 05-07-2010 at 12:26 PM.

  2. #2
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    Please post some pictures of the crack

  3. #3
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    Ah, I forgot!
    Everyone likes picks.
    Check back tonight.
    Thanks

  4. #4
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    Well, obviously you have the internet...

    Did you contact Haro customer service with an email or phone call? Posting pics or complaining here doesn't help you any. You need to contact them directly. They will have an answer for you. I am guessing that an 06 wouldn't have coverage even if you had the receipt...but call Haro to make sure.

  5. #5
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    Quote Originally Posted by BIGHaroHucker
    Well, obviously you have the internet...

    Did you contact Haro customer service with an email or phone call? Posting pics or complaining here doesn't help you any. You need to contact them directly. They will have an answer for you. I am guessing that an 06 wouldn't have coverage even if you had the receipt...but call Haro to make sure.
    Pictures will help because it will tell us if it's the same break that's been haunting lots of other sonix owners and if it is, all should know about it. The more publicly known that there there are frames cracking, the more haro will be aware that there may be a problem.

  6. #6
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    Quote Originally Posted by BIGHaroHucker
    Well, obviously you have the internet...

    Did you contact Haro customer service with an email or phone call? Posting pics or complaining here doesn't help you any. You need to contact them directly. They will have an answer for you. I am guessing that an 06 wouldn't have coverage even if you had the receipt...but call Haro to make sure.
    I didn't mean to come off as complaining, I'm just looking for a solution.
    It's been frustrating to say the least. Just don't have that kind of money
    right now and hopeing to get this resolved some how. I did contact Haro
    through email and didn't get a response so I took it to my local shop.
    Said they could get part but it was $500. Another shop said that
    sounds about double of comparable frames. Not trying to slam
    anyone, I love the bike and Haro makes great stuff.
    Just looking to get riding again !
    Thanks for the response!

  7. #7
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    It sounds like your local shop handled your problem correctly and offered you a "crash replacement" deal. Haro is no different from the vast majority of other bike manufacturers out there...the warranty applies to the original owner of the bike and you must prove that you are the original owner via receipt. Can the person who gave you the bike give you the receipt? Have you tried contacting the shop that sold the person who bought you the bike? Some shops will keep purchase records if you can give them the bike's serial number.

    $500 for a rear swingarm sounds about right...and it's cheaper than buying a whole new bike. With all of the forged parts on the Sonix frames, they are very expensive for us to make.

    I hope that helps answer your question.

  8. #8
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    Thank you for responding! Makes things
    clearer. I got it from an ex that I don't talk to
    and have no idea what shop she got it from.
    It wasn't local to where I live now.

    Looks like I'm out of luck.

    Thanks again for posting, I appreciate it!
    Brian.

  9. #9
    ride hard take risks
    Reputation: dogonfr's Avatar
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    Quote Originally Posted by Hedlux
    Thank you for responding! Makes things
    clearer. I got it from an ex that I don't talk to
    and have no idea what shop she got it from.
    It wasn't local to where I live now.

    Looks like I'm out of luck.

    Thanks again for posting, I appreciate it!
    Brian.
    Might be a good time to clear the air with the X if possible, holding a grudge is never any good for the mind. What dhJ is offering is more than any manufacture would, they wouldnt even think about it. The call is up to you bro.
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  10. #10
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    She's a mess, for sure she doesn't have reciept. If I knew how to get a
    hold of her I doubt she would remember the shop. Long
    story, but it might be worth the $500 not to get intouch=]
    no grudges, I just moved on.
    Thanks for the post!
    Seems like there is a great group of people around here!
    Brian
    Last edited by Hedlux; 05-07-2010 at 07:47 PM.

  11. #11
    ride hard take risks
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    Quote Originally Posted by Hedlux
    She's a mess, for sure she doesn't have reciept. If I knew how to get a
    hold of her I doubt she would remember the shop. Long
    story, but it might be worth the $500 not to get intouch=]
    no grudges, I just moved on.
    Thanks for the post!
    Seems like there is a great group of people around here!
    Brian
    Bummer hate hearing bad stories like that, not good for the soul.

    Another idea would be to check the dealer locator and call or drop into shops in your area and see if they have the DOP as dhJ suggested.

    http://www.harobikes.com/mtb/dealer/

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  12. #12
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    Thanks, it's all good now. Found a good lady and now we have a 2 year old
    filling us with smiles=]

    I called a couple and a couple I found went out of business.
    This economy is getting to everyone.
    Thought about having it welded, but sounds like a headache.

    Probably a new used frame or whole bike is in the future.
    Then no warranty again if it busts=[
    thanks again,
    Brian

  13. #13
    ride hard take risks
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    Sounds like you made a good move and are on the way to the challenge of family, congrats.

    Post a pic of the crack will be easier to say yay or nay about welding, welding is an excellent option.
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  14. #14
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    pix finally

    I guess "crack" was not the correct word...


    Help, cracked swing arm 06 sonix-haro-15852.jpg

    Help, cracked swing arm 06 sonix-haro-15850.jpg

    Help, cracked swing arm 06 sonix-haro-15857.jpg

  15. #15
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  16. #16
    ride hard take risks
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    That my friend would be allot more difficult to weld especially without a frame jig. Time for a new frame Brian, have you checked into a replacement??
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  17. #17
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    Ya, I can't imagine a weld lasting.
    I have been combing classifieds and craigslist for a few weeks for
    used bikes and frames.
    Nothing yet. For about the cost of a new swing arm and labor
    I might be able to get a whole bike or a frame. But
    then no warranty.
    Know of any other places to look? Been hitting pinkbike, this site,
    eBay and craigslist.
    Thanks!

  18. #18
    ride hard take risks
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    Quote Originally Posted by Hedlux
    Ya, I can't imagine a weld lasting.
    I have been combing classifieds and craigslist for a few weeks for
    used bikes and frames.
    Nothing yet. For about the cost of a new swing arm and labor
    I might be able to get a whole bike or a frame. But
    then no warranty.
    Know of any other places to look? Been hitting pinkbike, this site,
    eBay and craigslist.
    Thanks!
    You need a frame bro not a swing arm. The Goddess is gonna kill me for this

    http://www.jensonusa.com/store/produ...e+2008+Oe.aspx
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