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  1. #1
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    Another Sonix frame FAILURE!

    On a ride today this happened on the first section of an easy doubletrack at Memorial Park.
    06 Sonix VL-120, failure occured at the exact same spot as the others. Will be taking it to the local Haro dealer tomorrow to see what can be done and will update thread as I get information.





  2. #2
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    Have a look at your new frame when you get it. The last one I got had an extra weld around where yours is broken. It should prevent this from happening again.

  3. #3
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    Quote Originally Posted by Paul1977
    Have a look at your new frame when you get it. The last one I got had an extra weld around where yours is broken. It should prevent this from happening again.
    Oh cool I'll be sure to take a look. Thanks for letting me know

  4. #4
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    Quote Originally Posted by Paul1977
    Have a look at your new frame when you get it. The last one I got had an extra weld around where yours is broken. It should prevent this from happening again.
    Was it an "extra" weld or a rewelded frame that was previously cracked? An extra weld will do nothing to help the problem if it's a design problem that is causing the frame to crack. In fact it would probably make it worse.

  5. #5
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    My replacement frame had an extra piece of tube at the bottom, doubling the thickness in that area. It was about one inch high.

  6. #6
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    Quote Originally Posted by Paul1977
    My replacement frame had an extra piece of tube at the bottom, doubling the thickness in that area. It was about one inch high.
    I see. So it was reinforced.

    What bothers me is when a company knows there is a problem, finds a fix for it, yet continues to say they don't have a problem.

  7. #7
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    Hi, can pls post a pic of the extra tubing piece or reinforcement. I want to know if mine has also. Been using my sonix quit hard and I'm afraid now this might happen to me

  8. #8
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    I dont have any pics. It broke the week that I was going interstate to do a race. I needed a bike so I bought another type. I sold the replacement when I got it back from the shop.

  9. #9
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    Quote Originally Posted by dunerinaz
    I see. So it was reinforced.

    What bothers me is when a company knows there is a problem, finds a fix for it, yet continues to say they don't have a problem.
    Yes, we had a few 1st generation Sonix frames crack. Not all, just a few. Since we take pride in offering a quality product, we found a fix for it which involved reinforcing the frame.

    I don't see how fixing a problem is a problem....

  10. #10
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    Quote Originally Posted by dunerinaz
    What bothers me is when a company knows there is a problem, finds a fix for it, yet continues to say they don't have a problem.
    LoL obviously spends too much time on the couch watching TV and not playing in the real world.
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  11. #11
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    LBS saids no response from Haro on this. Without my bike for 3 weeks and now I am back at work/school. My 3 week vacation was spent without my beloved Sonix. I am starting to get a little aggravated because of the lack of response from pretty much everyone (LBS and Haro). Not sure who is at fault, but at this point I just want my bike back in its original shape so that on my day off I can ride...
    Last edited by SexualChocolate; 06-15-2010 at 05:24 PM.

  12. #12
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    Get in touch with Haro so that they are on the same page as you. This way the ball keeps rolling. You seem to be open minded not pointing blame without knowing but your patients is wearing, cant blame you but hang in their.

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  13. #13
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    Quote Originally Posted by SexualChocolate
    LBS saids no response from Haro on this. Without my bike for 3 weeks and now I am back at work/school. My 3 week vacation was spent without my beloved Sonix. I am starting to get a little aggravated because of the lack of response from pretty much everyone (LBS and Haro). Not sure who is at fault, but at this point I just want my bike back in its original shape so that on my day off I can ride...
    What shop are you working with? Honestly, it's not like our warranty dept to just not respond. Our guys are totally on stuff like this as long as the dealer reports it.

  14. #14
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    Quote Originally Posted by downhilljill
    Yes, we had a few 1st generation Sonix frames crack. Not all, just a few. Since we take pride in offering a quality product, we found a fix for it which involved reinforcing the frame.

    I don't see how fixing a problem is a problem....
    Fixing the problem is the right thing to do. Charging people hundreds of dollars for a part that was defective is not.

  15. #15
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    Quote Originally Posted by dogonfr
    LoL obviously spends too much time on the couch watching TV and not playing in the real world.
    You don't know me so don't make assumptions.

    Look, I'm not trying to put down Haro here. However, replacing these broken frames out of warranty for no cost would be the right thing to do. The frame had a defective design yet customers are having to shell out hundreds to fix it. Doesn't seem right to me.

  16. #16
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    Quote Originally Posted by downhilljill
    What shop are you working with? Honestly, it's not like our warranty dept to just not respond. Our guys are totally on stuff like this as long as the dealer reports it.
    Sun and Ski Sports in Webster, TX. The manager (Robert) of the bicycle department there said that there has been no response from you guys. He also said he was going to call on Tuesday afternoon and find out where the new rear triangle is for my bike. I asked him to call me after he found out what the ETA would be. He has not called since.

    I think that I should have taken my bike to Webster Bicycles instead, but they are not listed as a Haro dealer on your site.

    I am hoping to hear something soon, but at this point I am not holding my breath.

  17. #17
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    Quote Originally Posted by SexualChocolate
    Sun and Ski Sports in Webster, TX. The manager (Robert) of the bicycle department there said that there has been no response from you guys. He also said he was going to call on Tuesday afternoon and find out where the new rear triangle is for my bike. I asked him to call me after he found out what the ETA would be. He has not called since.

    I think that I should have taken my bike to Webster Bicycles instead, but they are not listed as a Haro dealer on your site.

    I am hoping to hear something soon, but at this point I am not holding my breath.
    Will you PM me your contact information? I'd like to have our warranty dept contact Robert and Sun and Ski, but we need to know your name and contact information.

  18. #18
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    Jill I sent you a PM. Thanks very much!

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    Welcome to the club=]

    Does anyone know what a used '06 sonix front triangle is worth?
    I would say it was in good shape, size LRG. with very little scratches and no signs of cracking or damage.
    Ballpark is good since I don't have pix.
    Thanks!

  20. #20
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    Ok my bike was ready yesterday,but because of my schedule I couldn't pick her up until today. Now it's raining, with a slight chance of hurricane lol. At least it gives me some time later on this week after working 12s to put on the new saddle and clean her up!

    I would like to thank Jill for getting everything moving along! Good looking out goddess of Haro and the Haro forum! I would also like to thank Adam from the warranty department and Haro. Along with Rick the mechanic and Robert the manager at S&S.

    I was also told by Robert that Haro is sending me out a goody bag of some sort although it didn't arrive with the rear swingarm. He said it may be coming directly to me. I didn't ask for anything but my bike, but it's really cool of them to do that.







    Here they are together again!

  21. #21
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    Whoott thats awesome!!!! I'll be praying for clear weather so you can ride again, ride on!!
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  22. #22
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    I have an 06 that hasn't had an issue yet - do I stand pat or has there been some sort of recall? I'd hate for the frame to fail out in the woods...
    Now go home and get your ******* shinebox.

  23. #23
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    Quote Originally Posted by BigSharks
    I have an 06 that hasn't had an issue yet - do I stand pat or has there been some sort of recall? I'd hate for the frame to fail out in the woods...
    You have been riding a bike for 4 years with no problem why start worrying now???

    Their is no recall, recalls are put into effect when their are same failures happening to a major number of a product. If their is a known problem on a particular product the manufacture will usually send out a customer service letter about a product update.

    Keep on ridin on
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  24. #24
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    Quote Originally Posted by dogonfr
    You have been riding a bike for 4 years with no problem why start worrying now???

    Their is no recall, recalls are put into effect when their are same failures happening to a major number of a product.
    I'm the second owner of the bike, and have had it about a year. I ride it hard, the previous owner never took it off the sidewalk.

    I likely wouldn't be aware of any recall unless I heard it here. I'll keep an eye on the weld, just in case.
    Now go home and get your ******* shinebox.

  25. #25
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    No new rear tire no care!


    BTW, presta valves suck!

  26. #26
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    Quote Originally Posted by Go! Ninja Go!
    No new rear tire no care!


    BTW, presta valves suck!
    Drill the rim to accept Schrader.
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  27. #27
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    Quote Originally Posted by Go! Ninja Go!
    No new rear tire no care!


    BTW, presta valves suck!
    I'll put the Panaracers on this afternoon or tomorrow. Not like we can ride anyway. And lest you forget the Santa Cruz you ride also has Presta...it's about the only good thing it has

  28. #28
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    Quote Originally Posted by BigSharks
    I'm the second owner of the bike, and have had it about a year. I ride it hard, the previous owner never took it off the sidewalk.

    I likely wouldn't be aware of any recall unless I heard it here. I'll keep an eye on the weld, just in case.
    Sharks, just to put your mind at ease there hasn't been a recall on these frames. Although this thread might make it look like every Sonix frame is cracking, I assure you that's not the case. Out of the hundreds of these frames we have sold, a small percentage will crack due to a variety of reasons. This goes for any frame we make AND any frame ANY bike manufacturer will make. There's not one frame manufacturer out there that can boast they have NEVER had a frame crack before. It happens. Sometimes it's because the frame wasn't heat treated properly. Sometimes it's because the welds may have gotten too hot in the frame assembly process. Sometimes it's rider abuse. This list goes on...

    Anyhow, I hope that helps lessen the concern with Sonix owners out there. Keeping an eye on your welds of any bike is a good idea!

  29. #29
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    Thanks Jill - I did some general maintenance before I hit the trail today and all is well. I don't doubt the quality of the bike or brand- just wanted to make sure I didn't miss something important.
    Now go home and get your ******* shinebox.

  30. #30
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    First off let me say that I hold no animosity towards Haro or any of their employees. However Sun and Ski should be thoroughly embarrassed at their level of quality service at this point. What they are churning out can be considered downright dangerous in my opinion.

    And the saga continues....

    I was biting my tongue but now I tell all, somehow the filling valve on my shock comes out when they aired it up. That has never happened to me. Upon tightening the O ring doesn't hold pressure now. They replace it with one that isn't the right size from a schrader valvestem and pour some thread sealant on the threads and crank it back down...let's see how long that lasts...

    Well one ride in my neighborhood and the rear derailleur ghost shifts everywhere and the brakes aren't adjusted properly. I take it back and they run a new cable to the new derailleur and all appears ok in the ghost shifting department.

    While on the trail I had to make a climb up a technical feature. I hit the rear derailleur the usual four times before the incline, I realized the rear derailleur hasn't moved and I cannot make the climb but I am committed and lose it on the wooden incline. The obvious fall ensues and I slice various parts of myself on the bike, wood, and whatever else was around. Not good....VERY DANGEROUS! Apparently the bike isn't working as well as it was before getting the rear triangle replaced. Since I now don't have the bigger rears, I hit the front to a smaller cog and the shift indicator disappears and a whole lot of noise is heard on the front and nothing happens.

    I was being extremely patient and understanding. I was at wits end here, do I take it back and wait for some more excuses? I think not. So I took my bike to an independently run LBS to get everything sorted out. I didn't say anything before because I was trying to give the benefit of the doubt to the crew at Sun and Ski, but I would now say it appears that they dropped the ball big time. I will probably have to purchase a new rear shock sometime, but for now I am leaving that alone.

    And to top it off Robert the manager at Sun and Ski in Webster TX was supposed to call me after he found out what happened to the goody bag that Haro was supposed to send me (now he's the one stating that they were sending me something). It's been about three weeks and I have not heard anything from anyone over at Sun and Ski. When this all started and I first posted this I didn't point fingers. Robert told me whatever I posted can be taken down now because he'll make everything better. I reassured him I didn't post anything negative about him or anyone else there, all I wanted was to get my bike back in the same condition it was before all this happened. He then proceeded to tell me a story that customers always want more than humanly possible, like the man who ordered a bag and it turns out the bag was out of stock...Robert said what would he like me to do if it isn't in stock, I cannot s**t one out can I (his actual words). At that point I was wary, but this is truly ridiculous and again dangerous.
    Customer safety should be a priority, one which a manager should not overlook.

  31. #31
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    It aint easy to find a good shop with a real technician in just about anything when you do find that shop and persons never leave them if possible.
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    My hardtail is there right now getting a tune up. Has been for over a month, so I'm sure it's 'done' but no one has called to say it's ready at all.

    Be happy we have plenty of reputable and trustworthy shops around here that actually know what they're doing though. Looking in a few subforums it seems we're fairly lucky in that regard.


    PS. . . . .My Santa Cruz will kick your ass!!!!!

  33. #33
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    Quote Originally Posted by Go! Ninja Go!
    PS. . . . .My Santa Cruz will kick your ass!!!!!
    Yo dude like aint that like a surf boardd dude.
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  34. #34
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    Haha greaaaaaaaat. Now anytime SexualChocolate and I go ride he's gonna start mentioning that too. Damn you! =)

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