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  1. #1
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    No good Snapped Frame Sadface

    Hi Guys,

    My beloved Zaskar has busted after a ride this Sunday just as I got home and applied the brakes. It's never been jumped or treated badly. Just the usual off road x-country stuff.

    It's a 2009 model and I hear GT only guarantee the frames for 5 years which means I don't have a leg to stand on or a bike to sit on. Gutted!

    Snapped Frame Sadface-img_1711.jpgSnapped Frame Sadface-img_1716.jpgSnapped Frame Sadface-img_1717.jpg

  2. #2
    Self Appointed Judge&Jury
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    I feel for ya brother.
    Sucks!
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  3. #3
    WillWorkForTrail
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    One thing here - it broke at a weld. You might at least contact them, nicely, calmly, respectfully, and ask if that's considered a normal failure, or if they can help you in any way. Sometimes when you love a company's product, and you're a nice person, they surprise you.

  4. #4
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    Quote Originally Posted by Cotharyus View Post
    One thing here - it broke at a weld. You might at least contact them, nicely, calmly, respectfully, and ask if that's considered a normal failure, or if they can help you in any way. Sometimes when you love a company's product, and you're a nice person, they surprise you.
    I agree with Cotharyus. Several manufacturers also have discount frame replacement prices if not an outright full warranty.

  5. #5
    Sneaker man
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    Quote Originally Posted by Cotharyus View Post
    One thing here - it broke at a weld.
    Weld?...wat u takin bout wills?
    otherwise agree, they might be nice enough to replace it...only problem is (looking at some of the online sales a while ago) I think they dumped all their old warranty stock and don't make/sell/stock old 26 stuff any more (could always be wrong, wont know till you try).
    Quite often old carbon zaskars appear on ebay so you might be able to get one that way, of course after 7?years no warranty, but I guess thats the way it goes. I'll be gutted if I ever break my zaskar reissue, chance of getting another are slim.
    All the gear and no idea.

  6. #6
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    Quote Originally Posted by Cotharyus View Post
    One thing here - it broke at a weld.
    Carbon fiber welding? That frame is toast.


    Edit: Sorry mik_git I didn't see you had already outed the weld comment.
    ----------- __o
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  7. #7
    Sneaker man
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    great minds think alike eh
    All the gear and no idea.

  8. #8
    WillWorkForTrail
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    Ah, didn't even look at it being carbon, I just looked at where it broke and went to "joints" - there's still obviously a process going on there with the carbon. Color me an optimist.

  9. #9
    Sneaker man
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    ^it's alright we just be nit-picking

    whats going on with the dropout, looks like the red paint has cracked off. Maybe there has been flex in the dropout and that flex/stress has caused the stays to fail
    All the gear and no idea.

  10. #10
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    does anyone have a contact email for GT as my retailer says there is nothing they can do and they don't deal with GT directly

  11. #11
    Sneaker man
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    somebody posted it somewhere, i'll have to look.. know it stupidly hard to find
    All the gear and no idea.

  12. #12
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    Are there any GT reps on this forum by any chance?

  13. #13
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    Dang, that is too bad about your bike, it's a nice rig.

    I happen to be one of the GT Coalition Ambassadors and read your post. Try the contact information below, let me know if you are able to get through when you get a chance.

    GT Americas
    Cycling Sports Group, Inc.
    Bedford, Pennsylvania 15522-6600
    1-800-BIKE-USA
    custserv@cyclingsportsgroup.com

    -Yuri

  14. #14
    WillWorkForTrail
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    Quote Originally Posted by yfrnaks View Post
    Dang, that is too bad about your bike, it's a nice rig.

    I happen to be one of the GT Coalition Ambassadors and read your post. Try the contact information below, let me know if you are able to get through when you get a chance.

    GT Americas
    Cycling Sports Group, Inc.
    Bedford, Pennsylvania 15522-6600
    1-800-BIKE-USA
    custserv@cyclingsportsgroup.com

    -Yuri
    That's awesome. Way to stand up Yuri. I hope all this works out well for the OP.

  15. #15
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    Thanks Yuri. I will try that contact. Would it be better to email or send a letter as I am in the UK?

  16. #16
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    Gt uk

    No worries, GTGEORGE

    GT UK
    Cycling Sports Group
    Vantage Way, The Fulcrum
    Poole, Dorest, BH124NU
    (Voice): +44 (0) 1202 732288
    (Fax): +44 (0) 202 723366
    sales@cyclingsportsgroup.co.uk

    Again, feel free to keep me/us posted how this turns out.

    I reached out to Calfee Designs who does carbon repair here in the US and sent them a picture of the broken frame and they weren't confident they could fix a break like that. What frame size is your Zaskar? I also am a collector of GT bicycles (mostly retro) with a couple dozen in the fleet. Let me know what frame size your Zaskar is and if I find one like it in the U.S., I can let you know about it by PM.

  17. #17
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    Quote Originally Posted by GTGEORGE View Post

    It's a 2009 model and I hear GT only guarantee the frames for 5 years
    GT covers their frames for life as long as you are the original owner if I'm not mistaken. They told me my frame has lifetime coverage, it's alloy but they never specified the coverage was for alloy only. Hopefully they helped you out man because that just sucks!

  18. #18
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    I am in the process of buying a 2009 GT Zaskar Carbon Pro, and seeing this scares me.

    Any opinions on the rate of carbon Zaskars cracking..? Is this an anomaly, or something that happens more often than not to the Zaskar carbon frames?

    Thanks in advance.


  19. #19
    Sneaker man
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    the early carbon ones (08ish, maybe 09) had an issue with cracking the seat tube... but was it a bad issue or did just an acceptable amount crack and we just heard about it... this seems to be the first one to crack on the stays (maybe).
    I guess it depends how much it's going to cost and new(old stock) or 2nd hand. I'd be looking at as a buy it and ride it, and if it happens to break,then there you go, jsut depends how much cash you can burn.
    If you really want a it won't break (or at least can easily repair it) then don't go carbon.
    All the gear and no idea.

  20. #20
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    Quote Originally Posted by mik_git View Post
    the early carbon ones (08ish, maybe 09) had an issue with cracking the seat tube... but was it a bad issue or did just an acceptable amount crack and we just heard about it... this seems to be the first one to crack on the stays (maybe).
    I guess it depends how much it's going to cost and new(old stock) or 2nd hand. I'd be looking at as a buy it and ride it, and if it happens to break,then there you go, jsut depends how much cash you can burn.
    If you really want a it won't break (or at least can easily repair it) then don't go carbon.
    Thanks for the reply.

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