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  1. #1
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    Sheared pawls - Trance X 29er 0

    The pawls on my bike sheared today. Only it's 5th ride. My LBS and Giant dealer said they didn't know if they can get the parts or if they will have to warrantee the whole wheel. Anybody else have this happen? Pretty bummed I can't ride my knew bike.

  2. #2
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    I figured out the parts that failed are the DT Swiss 36T Star Ratchets. $80 to replace them. It'll be interesting to see if Giant will cover the cost.

  3. #3
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    To follow up - DT Swiss offered to warranty the part directly! Before I even had a chance to do that, my LBS and Giant dealer already ordered new parts, is replacing them, then they will warranty through Giant.

    Off the bike for a week, but I'm glad this will be taken care of at no cost to me.

    It seems like this isn't a common problem. I'll be interested to get my LBS' opinion on why it happened and what they can or did fix to make sure it won't happen in another 4-5 rides.

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