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  1. #1
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    The OFFICIAL "I broke my Lower Link on my 2010 Reign X" thread.

    I figured that I would start a thread devoted to this issue. Please post here if you broke your lower link on your 2010 Reign X. Please leave details like frame size, riding style etc... Also kiwanoron has posted a comment on The Official Giant facebook page. Please feel free to go check it out and post something. The more the better. Heres the link http://www.facebook.com/profile.php?...d=385882708001

    frame size - Large
    riding style - trail/all mountain
    Link was snapped during a climb.

    Here is a copy of an email sent to one of the Giant reps:

    Giant Rep,

    Ron from Las Vegas here.


    Here is a group photo of the "Las Vegas Reign Gang"

    We did not get everyone in the group with a Reign X to get in this photo but most everyone is on the link below, 9 members with 2010's and 14 total members on Reign X's:

    http://www.meetup.com/thelvmbg/photos/849495/

    I have a a questions about the Lower Suspensions links. Does Giant know they have a problem with the 2010 Reign X links snapping. We thought it may have been from the link hitting the front derailleur when the suspension compressed(not the case). Someone also said it was due because of a long screw in the ISCG tab(not the case in any of the snaps I have seen). We have seen 5 links snap(in my group alone) and they were all on climbs. Just wondering when mine is going to snap? I have seen quite a few posts on MTBR about this problem. What is Giant doing to fix this?

    From the Giant Web Site - "If you’re going to bomb wicked steeps and stick big drops, you better trust your ride. No suspension has proven more trustworthy than Maestro. With 6.7 inches of cush travel and an all-new, incredibly lightweight and stable frame, think of Reign X as your all-mountain security blanket." - I am not feeling to Secure about my bike now!

    Please call me when you get a chance.

    ~Ron

    Last edited by CasinoKiD; 05-10-2010 at 11:30 AM.

  2. #2
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    2010 reign xo
    size L
    riding style: trail /all mountain

    broke my link just before hitting a drop, as soon as i torqued to get some speed link snapped rear end twisted, loss of pedal power, almost biffed it, luckily it was 2ft instead of a 5 ft drop..

  3. #3
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    '10 Frameset
    Size small
    Riding: Freeride

    Linkage snapped pedalling back up to the top of a run in after hitting a sizeable step down.

  4. #4
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    I talked to a Rep. from Giant today and was told they are working on a solution to the problem. I was happy to hear the news. I will update here when I get some more info.

  5. #5
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    2010 Reign X0

    I rode a very nice 2010 Reign X0 that I rented in Moab. I was supposed to have it two days but the lower linkage broke on my first day. Size Medium (18 inch, rider weight 185 lbs).

    We were climbing Amasaback, little more than 1/2 way up the trail when I noticed,so it can be from hitting any massive drops, casuse that didn't happen. Maybe 2' to 3' max off some small ledges. I am no power climber either, so I can't say I was powering up, because I was in granny ring most of the time.

    One question to Giant, the links look very similar to the Reign and the Reign X. Not certain as to whether the length might be different but the strength / thickness of the links appears similar. I ended up riding a Reign 1 for three days in Moab and had an absolute blast on it. Just wished it had a Talas 36 rather than a Float 150.

    I have a 2008 Reign that I ride and my XC/AM bike and have no had any issues with the links, nor have I heard of anyone having issues. So I wonder why the RX has the issues.

    From what I understand the leverage ratios are the same, with the Reign having a 3:1 ratio using 2" stroke and 6" travel, and the RX 2.9:1 using a 2.25" stroke and 6.7" travel.

    Did the pre 2010 RX have lower links breaking or is it just the 2010 RX with the problem?

  6. #6
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    2010 Reign X1
    size M
    Riding Style: trail / all mountain / enduro

    Broke my link pedaling on flat
    Nomad 3
    http://www.allmountainstyle.com/page...r-iban-chippie

    Mountain Bike in Catalonia - BTT a Catalunya

  7. #7
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    Quote Originally Posted by rideitall
    We were climbing Amasaback, little more than 1/2 way up the trail when I noticed,so it can be from hitting any massive drops, casuse that didn't happen. Maybe 2' to 3' max off some small ledges. I am no power climber either, so I can't say I was powering up, because I was in granny ring most of the time.

    One question to Giant, the links look very similar to the Reign and the Reign X. Not certain as to whether the length might be different but the strength / thickness of the links appears similar. I ended up riding a Reign 1 for three days in Moab and had an absolute blast on it. Just wished it had a Talas 36 rather than a Float 150.

    Did the pre 2010 RX have lower links breaking or is it just the 2010 RX with the problem?
    Just to point out the obvious - you can not say the demo bike was not abused at some point unless you were the 1st to ride it. If it's a demo in Moab, it's been used hard. Maybe that moment was just the last straw

    The links on the Reign have no opening to clear ISCG tab's and that is where they are failing so I would say the links on the two bikes are totally different. Besides differences of over 1mm on a surface location may not be very obvious to the consumer but can make huge differences in strength. That said, it could be a material or processing issue so until we see what Giant does to fix it, we can't assume it's due to shape.

    Not aware of any pre 2010 RX frames ever braking the link, but that doesn't mean it never happened. That said, I have done some very large and abusive stuff and a ton of trail riding on my '07 with no issues (except of course the frame is 1.5lbs heavier)

  8. #8
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    I had a 2008 RX before the 10 and never broke a link on it(rode it on the same trails as we are ridng the new bikes on), this also goes for the other 4 guys that I ride with, on older RX's.

  9. #9
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    I was talking to the owner of my LBS yesterday and he said as far as he knows it's just the 2010 XOs

  10. #10
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    Dgremlin,

    It is all 2010 Reign X's, not just the X0's

  11. #11
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    I have a 2010 Reign XO and i have just snapped my SECOND lower link arm. super pissed as heading overseas in a week and need my bike.

    2010 Reign XO
    XC/All Mountain/Freeride
    100kg (220lbs)
    Snapped during XC ride.

  12. #12
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    Any new word to when Giant is going to do something about this?

  13. #13
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    Good to know about this before pullingt the trigger, which I was very close on doing. I ride all of AM trails and XC stuff and weigh 210. Hmm might have to wait to see if there is a fix and how soon it would be. The Regin X was up against the Firebird which I hear some flexing issue but no brakage just yet or posted about yet.

    Hope to hear more soon about this issue and hopfully a solution to it!
    .Hoog just texted me and said it's "Surface area to G2 tangential force vector ratio optimization. "

  14. #14
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    Quote Originally Posted by doodooboi
    the Firebird which I hear some flexing issue but no brakage just yet or posted about yet.
    I'm interested to hear more about this as i've not heard about it.

  15. #15
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    Quote Originally Posted by crank1979@optusnet.com.au
    I'm interested to hear more about this as i've not heard about it.

    Well some of the local riders here have mentioned time to time but it didn't seem as if they were too bothered or happen too often to make a noise about it. Actually it's basically a non-issue kind of thing.
    For me this is a bigger issue than it actually is cause I can really flex a bike when I am climbing. I am not not powerhouse climber of any sort but bikes tend to flex under my weight when I am climbing.
    .Hoog just texted me and said it's "Surface area to G2 tangential force vector ratio optimization. "

  16. #16
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    anymore updates to warranty of frames or improve replacement linkages??
    .Hoog just texted me and said it's "Surface area to G2 tangential force vector ratio optimization. "

  17. #17
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    Quote Originally Posted by doodooboi
    anymore updates to warranty of frames or improve replacement linkages??
    I haven't heard anything new.

  18. #18
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    I have a 2010 Reign SX that I have had for a little over a month now. I haven't broken a link yet, but it concerns me that so many are breaking because I ride fairly hard and hit pretty decent size jumps. I talked to the shop who sold me my bike and they haven't seen any broken links on any of the bikes they have sold. If I break my link I'll let you guys know.

  19. #19
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    We just had another 2010 reign X rider snap his link today. I will take pictures later tonight and post them up. That now makes 8 broken links. This is just in southern Nevada; all of them broke while climbing!

  20. #20
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    Broken, pictures

    I just replaced the lower link for my friend. If you look at the last picture you can see where his crank hit the chain stay when the link snaped and everything flexed, the chain stay has a nice size dent in it! It is a good thing we had the shop order a few extra lower links for us to keep in the tool box. I hope Giant fixes this problem SOON!!!
    Attached Thumbnails Attached Thumbnails The OFFICIAL "I broke my Lower Link on my 2010 Reign X" thread.-dscn0041.jpg  

    The OFFICIAL "I broke my Lower Link on my 2010 Reign X" thread.-dscn0042.jpg  

    The OFFICIAL "I broke my Lower Link on my 2010 Reign X" thread.-dscn0043.jpg  


  21. #21
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    Coming from the Vegas group....

    Just an FYI to everyone outside of the Las Vegas group. Most of the links that are being broke are coming on XC trails. Not too many people in the group are jumping their bikes. At the most people are doing 2-3 ft drops. We do ride fast going down, but this bike should definitely take it.

    By the way, I am one of three riders that have the 08 in the group and have not had the problem. Sorry had to pour some salt on the wound.

  22. #22
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    Man. I just ordered an 11 frame. I hope they fixed the issue. I have an 08 now and never any problems. I should just keep my 08 and forget about a new one.

  23. #23
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    One more "Reinga X1 GIANT 2010, broken shock link teacher two times in 5 months, with soft-road use (I have 50 years)

    Compra 12- 2 - 2010

    1 ª Foto 7 - 04 - 2010

    2 ª foto 9 - 06 - 2010



    Un cordial saludo .
    Attached Thumbnails Attached Thumbnails The OFFICIAL "I broke my Lower Link on my 2010 Reign X" thread.-dsci0769-22.jpg  

    The OFFICIAL "I broke my Lower Link on my 2010 Reign X" thread.-bieleta-rota-reing-x1-2%AA.jpg  

    Last edited by valetropic; 06-27-2010 at 10:49 AM.

  24. #24
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    Quote Originally Posted by kiwanoron
    I just replaced the lower link for my friend. If you look at the last picture you can see where his crank hit the chain stay when the link snaped and everything flexed, the chain stay has a nice size dent in it! It is a good thing we had the shop order a few extra lower links for us to keep in the tool box. I hope Giant fixes this problem SOON!!!
    Is Giant going to replace the rear triangle of the bike since the dent was caused by the linkage snapping?

  25. #25
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    With all these broken links on the Reign X's, it makes me wish I would of bought a Faith. Is the Reign X the only bike in the Giant line up that is breaking this link so far?

  26. #26
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    I have not seen or heard of any other giant bikes breaking this link. Older Reign X's are not an issue either.

    Looking at the design and all the close up pictures, I think it's actually breaking under compressive chain loads in hard pedaling. In the small ring it's pretty easy to generate over 1000lbs of chain force. It's quite curved and I think if it was failing under hard landings (even worse, while hard on the brakes) we would be hearing about it in a totally different way. The solution could be as easy as changing alloy, heat treatment, or adding a very small amount of extra material, but it does take time to verify the cause, design a fix, build a large sample group, test, and then get production quantities built.

    While I usually don't comment negatively toward a company, I do think it's a little remiss at this point for Giant not to come out with a very public statement about the issue. Someone could get hurt if it fails at the wrong moment. Their handling of this issue will very likely make or break my buying choice to replace my current '07 Reign X frame, and I've been a big Giant advocate over the last few years. Come on Giant, step it up!

  27. #27
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    Hola de nuevo de España, en ambas ocasiones ha roto el ciclismo y escalada. En nombre de "Gigante "se limita a sustituir la pieza y no asuma que es un fracaso de la mano de obra. La primera vez que estuve sin mi bicicleta de 25 días, y la segunda me han dicho que a mediados de julio, porque tiene que venir de Holanda y piezas de recambio no son un poco embarazoso " GIANT "


    Atentamente,




    *Fotos de otros lugares.
    Attached Thumbnails Attached Thumbnails The OFFICIAL "I broke my Lower Link on my 2010 Reign X" thread.-100_0223.jpg  

    The OFFICIAL "I broke my Lower Link on my 2010 Reign X" thread.-p5pb4879907.jpg  


  28. #28
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    So if the linkage breaks what other sort of stress is it placing on the rest of the frame when this happens? I would think it would put additional stress on the weld locations associated with the linkage? I understand that Giant has wonderful customer service regarding warranty claims, but why have we not seen any type of response yet? Does anyone know the phone or email to a Giant Rep that I could contact for some information. Possibly direct them to this link for possible updates. It kinda sucks to have to look at the link every time I go out for a ride, and considering how well hidden this area is with the tensioner, FD and crankset in the way it would be nice to know that a fix is in the works. Looking at the area now in the pictures where it breaks, I wonder how this passed through R&D and testing initially? Seeing as how the ISCG tabs are not even clocked correctly from what I have read, and the factory Race Face tensioner does not even use the upper bolt I am dumbfounded. What is it going to take to get this fixed? Some serious injuries or deaths to riders before this is corrected? This bike is too damm much fun to ride, and I don't really want to pawn off a possible safety issue on someone else by selling the bike.
    Last edited by jvm051; 06-27-2010 at 04:49 PM.

  29. #29
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    Curious, so how many broken links? Did you guys get a total number added up...

  30. #30
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    concerned

    I have an XO......it happens that I did a 13ft drop right in to a flat surface, it was pretty hard and my mistake... bike took it much better that I thought...it didn`t even bottomed…now I wonder: if the link survived to that...how the hell can it get broken?..but .looking at those pics I think there might be some torsion when the link is down..cousing pressure against the ISCG tab...I guess that could happen only when you`re peddaling...it would be nice to know the riders weights ,... trying to gather possible causes.

    This is such a great bike.. it would be a shame if this is a design issue.
    Last edited by Memo; 07-02-2010 at 08:58 AM.

  31. #31
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    The riders in our group that have broken links, are not riding 10 foot gap jumps and landing hard. Most of the riders in our group are doing 2-3' drops(at most). One of the riders that broke his link will not even ride down a 1'drop(we walks them, LOL). Nine 2010 RX riders in the las Vegas Mountain Bike Group, snaped a lower link. They ball broke on steep - very steep technical climbs(some of them in the small ring others in the larger ring- all size bikes from small to large). The weight of the riders with gear ranges from 140lbs to over 200lbs. I talked to someone from giant - no names mentioned, they said a new link has been designed(would not give me a date when they will be in the states). I can not wait to get one for my bike, love the bike just don't like to worry about the link when riding.

    QUOTE=Memo]I have an XO......it happens that I did a 13ft drop right in to a flat surface, it was pretty hard and my mistake... bike took it much better that I thought...it didn`t even bottomed…now I wonder: if the link survived to that...how the hell can it get broken?..but .looking at those pics I think there might be some torsion when the link is down..cousing pressure against the ISCG tab...I guess that could happen only when you`re peddaling...it would be nice to know the riders weights ,... trying to gather possible causes.

    This is such a great bike.. it would be a shame if this is a design issue.[/QUOTE]
    Last edited by kiwanoron; 07-02-2010 at 12:44 PM.

  32. #32
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    That'd be nice if this new link for '11s can be retrofitted to '10's. Even if they wouldn't swap it out for free, I'd buy it for piece of mind.

  33. #33
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    I think it's a design defect only "Reing x 2010, jumping is not broken, it breaks up when you apply much force on the pedals because it flexes from side to side. All my friends have" Reinga x 2009 "and earlier and have not had ningn problem. I practice rally and enduro, freeride NO, and I bought this bike because my weight is 95 kg and I have 50 years and needed security and rigidity. I'm no bike and unable to leave with my friends 48 das, a new bike 4 months old, and my dealer "giant" no reofrece of solutions.

    http://www.youtube.com/watch?v=2Xg5DnlLV_A

    Un saludo.

  34. #34
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    I counted 15 breaks on this thread, is that right? I know I wasn't able to find a RX to buy at the beginning of summer, so it makes me wonder if the amount of 10 RX frames is fairly low. Still I wonder how many 10 Rx frames there are being ridden around the world? Anyone have a guess??? maybe 1000 frames?

    If there are 15 reported breaks I wonder what the unreported break numbers would be??? 3 times as many? 45 breaks?

    1000 frames with 45 breaks would be a 22% (is that right? my math skills are extremely lacking, OOPS that must be 2.2% 22% would be 220 frames DUHHHHH), failure rate which would be really bad. (ok 2.2% is not a big deal at all...) But I have no idea what the numbers would really be?

    REPEAT, I have no idea what the amount of frames being ridden worldwide is, nor the number of breaks... was just guessing

    The fact that the links all break in the same spot surely points to a weak spot in the design that needs to be addressed. (especially if there really all caused by JCA! ) It would still be interesting to know what the actual percentage of breaks there are...

  35. #35
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    In the group I ride with he have 10 riders on 2010 RX's and now have 9 bikes that broke a lower link. PLUS two riders that broke links 2 times. I don't know what the total % of broken links around the world is? The % of broken links in our group is a HUGE PROBLEM (90% failure rate, not counting the two guys that broke links twice!). Again none of the riders I ride with are using the bikes for anything but trail riding, the bike should not have an issue with this type of riding at all. I can see if you are down hilling or free riding it may not hold up as well.

    Below is a picture where two different riders broke a link, it is a very steep technical climb, with a nice drop off to the right side that you DO NOT WANT TO FALL DOWN! This is the type of climbing we are snapping the links on.

    I will be happy when I have a new link on my bike!


    Quote from stiingya

    "I counted 15 breaks on this thread, is that right? I know I wasn't able to find a RX to buy at the beginning of summer, so it makes me wonder if the amount of 10 RX frames is fairly low. Still I wonder how many 10 Rx frames there are being ridden around the world? Anyone have a guess??? maybe 1000 frames?

    The fact that the links all break in the same spot surely points to a weak spot in the design that needs to be addressed. (especially if there really all caused by JCA! ) It would still be interesting to know what the actual percentage of breaks there are..."
    Attached Thumbnails Attached Thumbnails The OFFICIAL "I broke my Lower Link on my 2010 Reign X" thread.-bootleg-broken-link-climb.jpg  


  36. #36
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    From most of the pictures on this thread, it looks like the link is breaking right where the top ISCG bolt hole is. I know on my '07 Reign X I had to shorten that bolt because the link contacted it in compression, so I wonder if the broken links are from bolt/link contact? Or, maybe the link was thinned in that spot to give ISCG bolt clearance, which caused a weak spot?

  37. #37
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    Quote Originally Posted by kiwanoron
    In the group I ride with he have 10 riders on 2010 RX's and now have 9 bikes that broke a lower link. PLUS two riders that broke links 2 times.
    Yes I'm pretty sure EVERYONE is aware of the failure rate in Vegas... I was trying to get an idea of the total failure rate cause it seems like the Vegas thing is outside of the bell curve. (actually the amount of Vegas breaks really makes it seem like a bad batch of links, but you said (edit, maybe it was one of the other guys from Vegas? not sure?) Giant was redesigning the links, so I guess it is design and not material???)

    Anyway, so is that 11 breaks in Vegas and 17 total listed in this thread?

  38. #38
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    Quote Originally Posted by fsrxc
    From most of the pictures on this thread, it looks like the link is breaking right where the top ISCG bolt hole is. I know on my '07 Reign X I had to shorten that bolt because the link contacted it in compression, so I wonder if the broken links are from bolt/link contact? Or, maybe the link was thinned in that spot to give ISCG bolt clearance, which caused a weak spot?
    For sure a couple of people admitted this lead to their breaks. (plus on a few of the pictures you can see the wear spots from the bolt scoring the link) But several others have stated they cut or used short bolts to make sure this did not lead to their break...

    IF someone is contacted by Giant about this, ask them when we'll see more frames for sale!!! ??? (though admittedly I stopped looking like 2 months ago so maybe their available again? Not on the website though...)

  39. #39
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    Speak of the Devil, the frame only is back up on the website. Maybe their available again, will have to hit the shop next week and have them check...

  40. #40
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    Just thought of something, Giant just needs to start using Bing, the search engine decision maker... I'm pretty sure they fix anything to do with Links. PLUS check out Filomena... babya


    LOS LIIIIIIINKS!!!!!!

  41. #41
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    57 days and my " GIANT REING X1 " is still torn, and "GIANT" neither answers nor gives solution.

    It is incredible that "GIANT" not of solution.
    I am very infuriated.
    Last edited by valetropic; 07-12-2010 at 03:01 AM.

  42. #42
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    Quote Originally Posted by valetropic
    57 days and my " GIANT REING X1 " is still torn, and "GIANT" neither answers nor gives solution.

    It is incredible that "GIANT" not of solution.
    I am very infuriated.
    LOL, I was going to go hit bablefish to see what you said. thanks for the translation...

    I'm sorry to hear your bikes still out of commission, that's pretty inexcusable. In 57 days if they were not able to get you a new link they should have sent you a spare Faith or Reign frame while you waited or something... that's not good CS for a new bike.

    Have you tried bypassing your local Giant reps and getting to the company more directly? Not sure how, have you commented on the Facebook page? Are you dealing with your local distributor, or a bike shop? Have you tried contacting Bike shops and distributors outside of your country? Sorry I know these are just ideas and they probably don't help much.

    All you SHOULD have to do is let someone/anyone know it broke and they should have gotten you fixed up by now. Lame

    Is there anyone else in the EU that has gotten a new link that could hook this dude up with some contact info???

  43. #43
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    News

    I was told by our Giant rep that a REDESIGNED LINK will be available begining in August.

  44. #44
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    Sokrates is dead, Galilei is dead, Newton is dead, Einstein is dead, Pantani is dead and i am feeling sick too.

  45. #45
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    Quote Originally Posted by E !
    I was told by our Giant rep that a REDESIGNED LINK will be available begining in August.
    Sounds promising. Wonder if they'll only replace those that break or replace all...

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    I've already emailed Giant Australia requesting a new-design link because as far as I'm concerned this is a warranty and safety issue and I'd rather replace mine before it breaks just to be sure. Although I haven't got a reply to my email yet, a week later -_-

  47. #47
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    This is what i was told

    Quote Originally Posted by BrentD
    Sounds promising. Wonder if they'll only replace those that break or replace all...
    We will recieve links for all the reign x "s sold from our shop. To cover all bikes, not just the reported broken ones.

  48. #48
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    *UPDATE*

    I broke my second link up at Brianhead. I got a replacement very easily. Looking forward to seeing the new redesigned link. Thx E!

  49. #49
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    Quote Originally Posted by hball
    Is this showing a cracked link or something? Hard to tell...

  50. #50
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    no, its the new version.
    the pic is showing the side that normally brakes. it does have more material now.
    Sokrates is dead, Galilei is dead, Newton is dead, Einstein is dead, Pantani is dead and i am feeling sick too.

  51. #51
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    Quote Originally Posted by hball
    Can you take a pic of the other side of the same link arm you are showing?

  52. #52
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    Hey E!, I just spoke to my LBS where I bought my ReignX. After speaking to their Giant rep, they were assured that there are no issues with the ReignX, no warranty issues, no recalls or alerts whatsoever. Apparently "It might be a consumer base thing in the US". Needless to say I wasn't very happy with that but LBS didn't think there was anything I could do about it until it breaks, when it becomes a warranty issue. Personally I'd rather replace it with a redesigned one when it becomes available, not have it break first and be without a bike for three or four weeks while I wait for one from the US. Anyone else in Australia have any info? Giant Australia haven't responded to my emails - does anyone have a contact number?

  53. #53
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    Any updates on the status of the new link?

  54. #54
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    Just broke my lower link on my 2010 reign x2 today. Riding a fairly smooth xc trail. I was just pedaling along and all of a sudden the suspension felt really soft.

    The bike shop says they are going to warranty it. Hopefully I will get the redesigned link. I'll post some pictures when I get it back.

  55. #55
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    just broke my lower link today, riding singletrack today. reign x1

  56. #56
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    I broke 2 links this year, I keep a spare in the car for roadtrips.

  57. #57
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    Gutted. Just broke the link tonight. Landed a small table...SNAP!!! Leaving on a 10 day biking trip next Friday. Hoping I can get a replacement by then. So bummed because I love the bike.

  58. #58
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    Less than 24 hours after snapping the link, Giant ( and my local shop Go-Ride, which totally kicks ass) had me up and going again. Very happy customer.

  59. #59
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    Quote Originally Posted by JoshP
    Less than 24 hours after snapping the link, Giant ( and my local shop Go-Ride, which totally kicks ass) had me up and going again. Very happy customer.
    That's great news! was there any word on the upgraded link? Did you get one? Did the shop mention it?
    Quote Originally Posted by the_owl
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  60. #60
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    Another '08 owner here with no issues. I had a 2010 frame in my hand, but didn't pull the trigger because of the link issue.

    Continuing to lug my heavy ol' frame around until this issue is resolved. Lets see if the new links hold up.

  61. #61
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    i love how the bike works WHEN it works, but right about now i'd rather have my money back and get a new bike that I don't have to worry if its gonna break on my next trip or not ...

  62. #62
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    How much does it cost to replace a broken lower link if the bike is not under warranty?

  63. #63
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    Any new word on the replacement link and when it should be ready?

  64. #64
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    No word on new links at this time. My shop told me they would have a new designed link the first week of August. It is now August 29th and still no new link? I have always had great luck with Giant in the past. It has been since January when I voiced my concerns to my local bike shop and Giant after I saw the third link snap. My patience is running out, how long does it take to make a new link? Giant will not respond about the problem on their Facebook page? I get the feeling my bike shop does not care much, every time I ask them about the link they act as if it is not a big problem? I would like to know what Giant is doing to fix the link? Our shop keeps giving us new links when they snap but it sure would be nice to be able to ride the bike and not worry when the link is going to snap again, not to mention it is a pain in the ass to change the link on the trail!!!
    Last edited by kiwanoron; 08-30-2010 at 07:55 PM.

  65. #65
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    So it's 100%, there is a new link design. Can someone pleeeeeeease tell their Giant rep that Giant Australia are still completely unaware of this issue and unwilling to even look into it for us? I was told I can just buy another standard link but as far as I'm concerned we should be given redesigned links as a warranty issue.

  66. #66
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    I say whoever has broken a link or worried they might should go post a complaint/pic or anything on the Official Giant facebook page. You can find it here... http://www.facebook.com/home.php?#!/...icycles?ref=ts

  67. #67
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    my shop said Giant told them 'soon,' and that they'll be sending redesigned links for all the 2010 RXs that sold through the shop (that is, you'll get the new link regardless of whether your old link broke). they didn't give me a specific date though.

  68. #68
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    Quote Originally Posted by CasinoKiD
    I say whoever has broken a link or worried they might should go post a complaint/pic or anything on the Official Giant facebook page. You can find it here... http://www.facebook.com/home.php?#!/...icycles?ref=ts
    Great plan, my friend. Why don't You tattoo such info on Your forehead? More ppl might see it
    pozdro
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  69. #69
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    Quote Originally Posted by frango
    Great plan, my friend. Why don't You tattoo such info on Your forehead? More ppl might see it
    Every little bit helps. I few of us posted on their facebook page when this all started happening and believe it or not the right people were informed about it. It even got back to our Nevada Rep. He informed us that the right people caught wind of it and were concerned about who might be seeing the posts. It got the ball rolling... So yeah a limited number of people might see the message here on MTBR but their facebook page has 20k+ followers.

  70. #70
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    I think, that information about problem with lower links would quickly reach Giant through it's dealers after several warranty claims...
    Posting such info on FB probably makes more harm to the company's image than speeds up solving Your case(s).
    pozdro
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  71. #71
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    Quote Originally Posted by frango
    I think, that information about problem with lower links would quickly reach Giant through it's dealers after several warranty claims...
    Posting such info on FB probably makes more harm to the company's image than speeds up solving Your case(s).
    You can look at it that way or you can look at as in maybe it is harming their public image so they might want to take care of this problem. Either way I'm not gonna sit here and argue with you dude. I just want my redesigned lower link for my 5k+ bike that I bought.

  72. #72
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    I don't see any reason why we shouldn't talk about it "publicly" there considering their response to this issue has been patchy at best and it's something I wish I was aware of before I bought the bike. I might have made a different decision.

  73. #73
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    I could care less about the company's image at this point, I would like to have the link fixed....kind of sucks when you've broken more links than changed tires in 1yrs time and no answers on the horizon.

  74. #74
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    what are you guys doing to break all these links? Mine has been battle tested and doesn't worry me in the least when dropping into a big line. I would like to see the issue resolved as much as anybody but mostly so I don't have to worry about a potential inconvenience. I think it's a bummer if this keeps people from getting this bike cuz they are really something special IMO.

  75. #75
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    I would like to know what the percentage is of bikes w/broken links vs. not. It is ridiculous for links to be breaking period. It seems to be a flaw and not a "bad batch" if the same guy is breaking multiple links. I wish giant was more forthright about the situation instead of "no known problem".

    Though I wonder are the guys breaking links heavier guys ? Over 190 ? Seems that most of them are breaking during climbing in heavy gears.

    Whatever the case Giant needs to address the problem publicly and quickly. IMO

  76. #76
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    Quote Originally Posted by sofarider1
    I would like to know what the percentage is of bikes w/broken links vs. not. It is ridiculous for links to be breaking period. It seems to be a flaw and not a "bad batch" if the same guy is breaking multiple links. I wish giant was more forthright about the situation instead of "no known problem".

    Though I wonder are the guys breaking links heavier guys ? Over 190 ? Seems that most of them are breaking during climbing in heavy gears.

    Whatever the case Giant needs to address the problem publicly and quickly. IMO
    We need some science* behind this.


    I've started a poll here: 2010 Reign X Broken Link Poll








    * may not contain actual science.
    Last edited by BrentD; 08-31-2010 at 02:25 AM.

  77. #77
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    Perfect ! Exactly what I had in mind.

  78. #78
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    I'm at the second link snap in six months of allmountain/enduro use of my Reign X0 2010.
    One broken on a steep climb, the other on a rock garden, in the same way of the pictures you posted. Both replaced in warranty, the first after 20 days, the second I think will take the same time or more. (((

    It is my first Giant bike, and the last.

  79. #79
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    Snapped my lower link as well yesterday. Really bumming me out about that too, love the bike but its a pile of metal at this rate. Going to talk to my LBS tomorrow about it.

  80. #80
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    I talked to Giant today, and got a update on the new link. It should be ready some time next week.

  81. #81
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    Quote Originally Posted by mark_8408
    I talked to Giant today, and got a update on the new link. It should be ready some time next week.
    I hope your right, but we've heard the same thing before.

  82. #82
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    Yes but this time I was also told that they are not 100% sure if it will fix the problem. I also got the line it is a small percentage that are breaking. The 2011 front triangle, and link were redesigned, and if the new link doesn't fix the problem they will be replacing the front triangles, and links of the bikes that break.

  83. #83
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    ^^ interesting. It does make you wonder if it is some kind if alignment issue with the link, and the front triangle, or rear swingarm.

    That would go along way to explaining why some people have broken multiple links on the same frame.
    Others, no broken link at all.

  84. #84
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    I jumped on their facebook page to see if they answered a sizing question unrelated to this, and noticed some broken Rx link photos, (from NV I think), where someone from New York posted yesterday that they called Giant and were told the new link was just a rumor, and that this wasn't a problem... (could just be BS???)

    Anyway, seeing 2-3 links is bad, but those of you in NV should get ALL of the broken links and pile them up and get that picture and start posting it here and on Facebook, that should get some attention!!!
    Quote Originally Posted by the_owl
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  85. #85
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    New Link

    Just talked to the local Giant rep at my LBS about 30 mins. ago. He told me that there is a redesigned link and that they just finished production. They will ship from the factory in a week and be at my LBS in two weeks. I asked about the front triangle redesign and he says they have not changed. He stated that even the 2011 first shipments still have the old link.

  86. #86
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    Quote Originally Posted by sofarider1
    Just talked to the local Giant rep at my LBS about 30 mins. ago. He told me that there is a redesigned link and that they just finished production. They will ship from the factory in a week and be at my LBS in two weeks. I asked about the front triangle redesign and he says they have not changed. He stated that even the 2011 first shipments still have the old link.
    I so hope that you are right, but I'm not holding my breath.

  87. #87
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    New redesigned link.

    We just picked up the new links from the shop today. Here are a few pictures of the old and new link. They did not trim as much material away at the top and they left a small section on the inside of the link, you can see where the pen is pointing. The only problem I see is two of the three broken links I have, cracked in front of the area where the pen is pointing . I am not 100% this will fix the problem. Time to go test it on the trail!
    Attached Thumbnails Attached Thumbnails The OFFICIAL "I broke my Lower Link on my 2010 Reign X" thread.-pict0001.jpg  

    The OFFICIAL "I broke my Lower Link on my 2010 Reign X" thread.-pict0002.jpg  

    The OFFICIAL "I broke my Lower Link on my 2010 Reign X" thread.-pict0003.jpg  

    The OFFICIAL "I broke my Lower Link on my 2010 Reign X" thread.-pict0004.jpg  

    The OFFICIAL "I broke my Lower Link on my 2010 Reign X" thread.-pict0005.jpg  

    The OFFICIAL "I broke my Lower Link on my 2010 Reign X" thread.-pict0006.jpg  

    The OFFICIAL "I broke my Lower Link on my 2010 Reign X" thread.-pict0007.jpg  


  88. #88
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    Thanks for posting the pics. I have a Reign SX (private sale) on the way, how could I get one of these new links for ir, can I go direct thru the factory?

  89. #89
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    Go to your local bike shop.

  90. #90
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    Is this a recall item, or do you have to pay for it, even if you haven't broke the original one?

  91. #91
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    Quote Originally Posted by markturbo
    Is this a recall item, or do you have to pay for it, even if you haven't broke the original one?

    I can not answer that question? Our LBS got one in for all of the 2010 RX bikes they sold, since everyone that bought a RX broke 2 or more links?

  92. #92
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    how much weight the new lower link compared old¿

  93. #93
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    I do not own a scale, so I can not answer that question...If it weighs a pound more and fixes the problem - I will be happy
    "how much weight the new lower link compared old¿"

  94. #94
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    New links are here!!!!!!!!!!!!

    a little late of a post since the above pics are great, i'm a Giant dealer and they arrived here.

    Santa Cruz Bronson 2 27.5/Rockshox Pike/Sram XX1
    Salsa Mukluk/Rockshox Bluto/Sram X1

  95. #95
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    Quote Originally Posted by l3g0r
    how much weight the new lower link compared old¿
    Krispy said in another thread that it was about 10grams heavier... ?

    EDIT, oops he said he "guessed" it was about 10 grams heavier.
    Quote Originally Posted by the_owl
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  96. #96
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    Does anybody know how much a new link would cost if not under warrany? Im looking to buy as used 2010 RX is why I ask.

  97. #97
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    * * LATEST NEWS * *

    My Giant rep was just in. He said Giant is offering a Factory Upgrade to ALL Reign X owners FOR FREE whether your link is broken OR NOT!!!.

    Call your local Giant dealer and ask them to get you a new link. You can even keep your old one as a spare!

    We got quite a few allready. If you are a Salt Laker stop in for a new link.
    Santa Cruz Bronson 2 27.5/Rockshox Pike/Sram XX1
    Salsa Mukluk/Rockshox Bluto/Sram X1

  98. #98
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    Quote Originally Posted by krispy@go-ride.com
    You can even keep your old one as a spare!
    Hopefully we won't need the old one...EVER!

  99. #99
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    ... and if we just ... Go-Ride knows

    Once again Go-Ride guys know. Can you guys throw on my blue, large waiting for a Van 180 at the shop?

  100. #100
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    Quote Originally Posted by castnblastut
    Once again Go-Ride guys know. Can you guys throw on my blue, large waiting for a Van 180 at the shop?
    Done!
    Santa Cruz Bronson 2 27.5/Rockshox Pike/Sram XX1
    Salsa Mukluk/Rockshox Bluto/Sram X1

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