• 05-10-2010
    CasinoKiD
    The OFFICIAL "I broke my Lower Link on my 2010 Reign X" thread.
    I figured that I would start a thread devoted to this issue. Please post here if you broke your lower link on your 2010 Reign X. Please leave details like frame size, riding style etc... Also kiwanoron has posted a comment on The Official Giant facebook page. Please feel free to go check it out and post something. The more the better. Heres the link http://www.facebook.com/profile.php?...d=385882708001

    frame size - Large
    riding style - trail/all mountain
    Link was snapped during a climb.

    Here is a copy of an email sent to one of the Giant reps:

    Giant Rep,

    Ron from Las Vegas here.


    Here is a group photo of the "Las Vegas Reign Gang"

    We did not get everyone in the group with a Reign X to get in this photo but most everyone is on the link below, 9 members with 2010's and 14 total members on Reign X's:

    http://www.meetup.com/thelvmbg/photos/849495/

    I have a a questions about the Lower Suspensions links. Does Giant know they have a problem with the 2010 Reign X links snapping. We thought it may have been from the link hitting the front derailleur when the suspension compressed(not the case). Someone also said it was due because of a long screw in the ISCG tab(not the case in any of the snaps I have seen). We have seen 5 links snap(in my group alone) and they were all on climbs. Just wondering when mine is going to snap? I have seen quite a few posts on MTBR about this problem. What is Giant doing to fix this?

    From the Giant Web Site - "If you’re going to bomb wicked steeps and stick big drops, you better trust your ride. No suspension has proven more trustworthy than Maestro. With 6.7 inches of cush travel and an all-new, incredibly lightweight and stable frame, think of Reign X as your all-mountain security blanket." - I am not feeling to Secure about my bike now!

    Please call me when you get a chance.

    ~Ron

  • 05-10-2010
    dorcrycrystal
    2010 reign xo
    size L
    riding style: trail /all mountain

    broke my link just before hitting a drop, as soon as i torqued to get some speed link snapped rear end twisted, loss of pedal power, almost biffed it, luckily it was 2ft instead of a 5 ft drop..
  • 05-11-2010
    dhpete93
    '10 Frameset
    Size small
    Riding: Freeride

    Linkage snapped pedalling back up to the top of a run in after hitting a sizeable step down.
  • 05-11-2010
    kiwanoron
    I talked to a Rep. from Giant today and was told they are working on a solution to the problem. I was happy to hear the news. I will update here when I get some more info.
  • 05-13-2010
    rideitall
    2010 Reign X0
    I rode a very nice 2010 Reign X0 that I rented in Moab. I was supposed to have it two days but the lower linkage broke on my first day. Size Medium (18 inch, rider weight 185 lbs).

    We were climbing Amasaback, little more than 1/2 way up the trail when I noticed,so it can be from hitting any massive drops, casuse that didn't happen. Maybe 2' to 3' max off some small ledges. I am no power climber either, so I can't say I was powering up, because I was in granny ring most of the time.

    One question to Giant, the links look very similar to the Reign and the Reign X. Not certain as to whether the length might be different but the strength / thickness of the links appears similar. I ended up riding a Reign 1 for three days in Moab and had an absolute blast on it. Just wished it had a Talas 36 rather than a Float 150.

    I have a 2008 Reign that I ride and my XC/AM bike and have no had any issues with the links, nor have I heard of anyone having issues. So I wonder why the RX has the issues.

    From what I understand the leverage ratios are the same, with the Reign having a 3:1 ratio using 2" stroke and 6" travel, and the RX 2.9:1 using a 2.25" stroke and 6.7" travel.

    Did the pre 2010 RX have lower links breaking or is it just the 2010 RX with the problem?
  • 05-13-2010
    -chippie-
    2010 Reign X1
    size M
    Riding Style: trail / all mountain / enduro

    Broke my link pedaling on flat
  • 05-14-2010
    phatfreeheeler
    Quote:

    Originally Posted by rideitall
    We were climbing Amasaback, little more than 1/2 way up the trail when I noticed,so it can be from hitting any massive drops, casuse that didn't happen. Maybe 2' to 3' max off some small ledges. I am no power climber either, so I can't say I was powering up, because I was in granny ring most of the time.

    One question to Giant, the links look very similar to the Reign and the Reign X. Not certain as to whether the length might be different but the strength / thickness of the links appears similar. I ended up riding a Reign 1 for three days in Moab and had an absolute blast on it. Just wished it had a Talas 36 rather than a Float 150.

    Did the pre 2010 RX have lower links breaking or is it just the 2010 RX with the problem?

    Just to point out the obvious - you can not say the demo bike was not abused at some point unless you were the 1st to ride it. If it's a demo in Moab, it's been used hard. Maybe that moment was just the last straw ;)

    The links on the Reign have no opening to clear ISCG tab's and that is where they are failing so I would say the links on the two bikes are totally different. Besides differences of over 1mm on a surface location may not be very obvious to the consumer but can make huge differences in strength. That said, it could be a material or processing issue so until we see what Giant does to fix it, we can't assume it's due to shape.

    Not aware of any pre 2010 RX frames ever braking the link, but that doesn't mean it never happened. That said, I have done some very large and abusive stuff and a ton of trail riding on my '07 with no issues (except of course the frame is 1.5lbs heavier)
  • 05-14-2010
    kiwanoron
    I had a 2008 RX before the 10 and never broke a link on it(rode it on the same trails as we are ridng the new bikes on), this also goes for the other 4 guys that I ride with, on older RX's.
  • 05-14-2010
    Dgremlin
    I was talking to the owner of my LBS yesterday and he said as far as he knows it's just the 2010 XOs
  • 05-14-2010
    kiwanoron
    Dgremlin,

    It is all 2010 Reign X's, not just the X0's
  • 05-29-2010
    norwood
    I have a 2010 Reign XO and i have just snapped my SECOND lower link arm. super pissed as heading overseas in a week and need my bike.

    2010 Reign XO
    XC/All Mountain/Freeride
    100kg (220lbs)
    Snapped during XC ride.
  • 05-30-2010
    jvm051
    Any new word to when Giant is going to do something about this?
  • 05-31-2010
    doodooboi
    Good to know about this before pullingt the trigger, which I was very close on doing. I ride all of AM trails and XC stuff and weigh 210. Hmm might have to wait to see if there is a fix and how soon it would be. The Regin X was up against the Firebird which I hear some flexing issue but no brakage just yet or posted about yet.

    Hope to hear more soon about this issue and hopfully a solution to it!
  • 06-01-2010
    crank1979
    Quote:

    Originally Posted by doodooboi
    the Firebird which I hear some flexing issue but no brakage just yet or posted about yet.

    I'm interested to hear more about this as i've not heard about it.
  • 06-01-2010
    doodooboi
    Quote:

    Originally Posted by crank1979@optusnet.com.au
    I'm interested to hear more about this as i've not heard about it.


    Well some of the local riders here have mentioned time to time but it didn't seem as if they were too bothered or happen too often to make a noise about it. Actually it's basically a non-issue kind of thing.
    For me this is a bigger issue than it actually is cause I can really flex a bike when I am climbing. I am not not powerhouse climber of any sort but bikes tend to flex under my weight when I am climbing.
  • 06-05-2010
    doodooboi
    anymore updates to warranty of frames or improve replacement linkages??
  • 06-05-2010
    CasinoKiD
    Quote:

    Originally Posted by doodooboi
    anymore updates to warranty of frames or improve replacement linkages??

    I haven't heard anything new.
  • 06-18-2010
    Joe76LJC
    I have a 2010 Reign SX that I have had for a little over a month now. I haven't broken a link yet, but it concerns me that so many are breaking because I ride fairly hard and hit pretty decent size jumps. I talked to the shop who sold me my bike and they haven't seen any broken links on any of the bikes they have sold. If I break my link I'll let you guys know.
  • 06-18-2010
    kiwanoron
    We just had another 2010 reign X rider snap his link today. I will take pictures later tonight and post them up. That now makes 8 broken links. This is just in southern Nevada; all of them broke while climbing!
  • 06-18-2010
    kiwanoron
    3 Attachment(s)
    Broken, pictures
    I just replaced the lower link for my friend. If you look at the last picture you can see where his crank hit the chain stay when the link snaped and everything flexed, the chain stay has a nice size dent in it! It is a good thing we had the shop order a few extra lower links for us to keep in the tool box. I hope Giant fixes this problem SOON!!!
  • 06-20-2010
    jdcatnau
    Coming from the Vegas group....
    Just an FYI to everyone outside of the Las Vegas group. Most of the links that are being broke are coming on XC trails. Not too many people in the group are jumping their bikes. At the most people are doing 2-3 ft drops. We do ride fast going down, but this bike should definitely take it.

    By the way, I am one of three riders that have the 08 in the group and have not had the problem. Sorry had to pour some salt on the wound. :D
  • 06-25-2010
    sofarider1
    Man. I just ordered an 11 frame. I hope they fixed the issue. I have an 08 now and never any problems. I should just keep my 08 and forget about a new one.
  • 06-26-2010
    valetropic
    2 Attachment(s)
    One more "Reinga X1 GIANT 2010, broken shock link teacher two times in 5 months, with soft-road use (I have 50 years)

    Compra 12- 2 - 2010

    1 ª Foto 7 - 04 - 2010

    2 ª foto 9 - 06 - 2010



    Un cordial saludo .
  • 06-27-2010
    jvm051
    Quote:

    Originally Posted by kiwanoron
    I just replaced the lower link for my friend. If you look at the last picture you can see where his crank hit the chain stay when the link snaped and everything flexed, the chain stay has a nice size dent in it! It is a good thing we had the shop order a few extra lower links for us to keep in the tool box. I hope Giant fixes this problem SOON!!!

    Is Giant going to replace the rear triangle of the bike since the dent was caused by the linkage snapping?
  • 06-27-2010
    Joe76LJC
    With all these broken links on the Reign X's, it makes me wish I would of bought a Faith. Is the Reign X the only bike in the Giant line up that is breaking this link so far?
  • 06-27-2010
    phatfreeheeler
    I have not seen or heard of any other giant bikes breaking this link. Older Reign X's are not an issue either.

    Looking at the design and all the close up pictures, I think it's actually breaking under compressive chain loads in hard pedaling. In the small ring it's pretty easy to generate over 1000lbs of chain force. It's quite curved and I think if it was failing under hard landings (even worse, while hard on the brakes) we would be hearing about it in a totally different way. The solution could be as easy as changing alloy, heat treatment, or adding a very small amount of extra material, but it does take time to verify the cause, design a fix, build a large sample group, test, and then get production quantities built.

    While I usually don't comment negatively toward a company, I do think it's a little remiss at this point for Giant not to come out with a very public statement about the issue. Someone could get hurt if it fails at the wrong moment. Their handling of this issue will very likely make or break my buying choice to replace my current '07 Reign X frame, and I've been a big Giant advocate over the last few years. Come on Giant, step it up!
  • 06-27-2010
    valetropic
    2 Attachment(s)
    Hola de nuevo de España, en ambas ocasiones ha roto el ciclismo y escalada. En nombre de "Gigante "se limita a sustituir la pieza y no asuma que es un fracaso de la mano de obra. La primera vez que estuve sin mi bicicleta de 25 días, y la segunda me han dicho que a mediados de julio, porque tiene que venir de Holanda y piezas de recambio no son un poco embarazoso " GIANT "


    Atentamente,




    *Fotos de otros lugares.
  • 06-27-2010
    jvm051
    So if the linkage breaks what other sort of stress is it placing on the rest of the frame when this happens? I would think it would put additional stress on the weld locations associated with the linkage? I understand that Giant has wonderful customer service regarding warranty claims, but why have we not seen any type of response yet? Does anyone know the phone or email to a Giant Rep that I could contact for some information. Possibly direct them to this link for possible updates. It kinda sucks to have to look at the link every time I go out for a ride, and considering how well hidden this area is with the tensioner, FD and crankset in the way it would be nice to know that a fix is in the works. Looking at the area now in the pictures where it breaks, I wonder how this passed through R&D and testing initially? Seeing as how the ISCG tabs are not even clocked correctly from what I have read, and the factory Race Face tensioner does not even use the upper bolt I am dumbfounded. What is it going to take to get this fixed? Some serious injuries or deaths to riders before this is corrected? This bike is too damm much fun to ride, and I don't really want to pawn off a possible safety issue on someone else by selling the bike.
  • 07-02-2010
    stiingya
    Curious, so how many broken links? Did you guys get a total number added up...
  • 07-02-2010
    Memo
    concerned
    I have an XO......it happens that I did a 13ft drop right in to a flat surface, it was pretty hard and my mistake... bike took it much better that I thought...it didn`t even bottomed…now I wonder: if the link survived to that...how the hell can it get broken?..but .looking at those pics I think there might be some torsion when the link is down..cousing pressure against the ISCG tab...I guess that could happen only when you`re peddaling...it would be nice to know the riders weights ,... trying to gather possible causes.

    This is such a great bike.. it would be a shame if this is a design issue.
  • 07-02-2010
    kiwanoron
    The riders in our group that have broken links, are not riding 10 foot gap jumps and landing hard. Most of the riders in our group are doing 2-3' drops(at most). One of the riders that broke his link will not even ride down a 1'drop(we walks them, LOL). Nine 2010 RX riders in the las Vegas Mountain Bike Group, snaped a lower link. They ball broke on steep - very steep technical climbs(some of them in the small ring others in the larger ring- all size bikes from small to large). The weight of the riders with gear ranges from 140lbs to over 200lbs. I talked to someone from giant - no names mentioned, they said a new link has been designed(would not give me a date when they will be in the states). I can not wait to get one for my bike, love the bike just don't like to worry about the link when riding.

    QUOTE=Memo]I have an XO......it happens that I did a 13ft drop right in to a flat surface, it was pretty hard and my mistake... bike took it much better that I thought...it didn`t even bottomed…now I wonder: if the link survived to that...how the hell can it get broken?..but .looking at those pics I think there might be some torsion when the link is down..cousing pressure against the ISCG tab...I guess that could happen only when you`re peddaling...it would be nice to know the riders weights ,... trying to gather possible causes.

    This is such a great bike.. it would be a shame if this is a design issue.[/QUOTE]
  • 07-02-2010
    sammysmc
    That'd be nice if this new link for '11s can be retrofitted to '10's. Even if they wouldn't swap it out for free, I'd buy it for piece of mind.
  • 07-02-2010
    valetropic
    I think it's a design defect only "Reing x 2010, jumping is not broken, it breaks up when you apply much force on the pedals because it flexes from side to side. All my friends have" Reinga x 2009 "and earlier and have not had ningn problem. I practice rally and enduro, freeride NO, and I bought this bike because my weight is 95 kg and I have 50 years and needed security and rigidity. I'm no bike and unable to leave with my friends 48 das, a new bike 4 months old, and my dealer "giant" no reofrece of solutions.

    http://www.youtube.com/watch?v=2Xg5DnlLV_A

    Un saludo.
  • 07-02-2010
    stiingya
    I counted 15 breaks on this thread, is that right? I know I wasn't able to find a RX to buy at the beginning of summer, so it makes me wonder if the amount of 10 RX frames is fairly low. Still I wonder how many 10 Rx frames there are being ridden around the world? Anyone have a guess??? maybe 1000 frames?

    If there are 15 reported breaks I wonder what the unreported break numbers would be??? 3 times as many? 45 breaks?

    1000 frames with 45 breaks would be a 22% (is that right? my math skills are extremely lacking, OOPS that must be 2.2% :) :) :) 22% would be 220 frames DUHHHHH), failure rate which would be really bad. (ok 2.2% is not a big deal at all...) But I have no idea what the numbers would really be?

    REPEAT, I have no idea what the amount of frames being ridden worldwide is, nor the number of breaks... was just guessing

    The fact that the links all break in the same spot surely points to a weak spot in the design that needs to be addressed. (especially if there really all caused by JCA! :)) It would still be interesting to know what the actual percentage of breaks there are...
  • 07-02-2010
    kiwanoron
    1 Attachment(s)
    In the group I ride with he have 10 riders on 2010 RX's and now have 9 bikes that broke a lower link. PLUS two riders that broke links 2 times. I don't know what the total % of broken links around the world is? The % of broken links in our group is a HUGE PROBLEM:madman: (90% failure rate, not counting the two guys that broke links twice!). Again none of the riders I ride with are using the bikes for anything but trail riding, the bike should not have an issue with this type of riding at all. I can see if you are down hilling or free riding it may not hold up as well.

    Below is a picture where two different riders broke a link, it is a very steep technical climb, with a nice drop off to the right side that you DO NOT WANT TO FALL DOWN! This is the type of climbing we are snapping the links on.

    I will be happy when I have a new link on my bike!


    Quote from stiingya

    "I counted 15 breaks on this thread, is that right? I know I wasn't able to find a RX to buy at the beginning of summer, so it makes me wonder if the amount of 10 RX frames is fairly low. Still I wonder how many 10 Rx frames there are being ridden around the world? Anyone have a guess??? maybe 1000 frames?

    The fact that the links all break in the same spot surely points to a weak spot in the design that needs to be addressed. (especially if there really all caused by JCA! ) It would still be interesting to know what the actual percentage of breaks there are..."
  • 07-02-2010
    fsrxc
    From most of the pictures on this thread, it looks like the link is breaking right where the top ISCG bolt hole is. I know on my '07 Reign X I had to shorten that bolt because the link contacted it in compression, so I wonder if the broken links are from bolt/link contact? Or, maybe the link was thinned in that spot to give ISCG bolt clearance, which caused a weak spot?
  • 07-02-2010
    stiingya
    Quote:

    Originally Posted by kiwanoron
    In the group I ride with he have 10 riders on 2010 RX's and now have 9 bikes that broke a lower link. PLUS two riders that broke links 2 times.

    Yes I'm pretty sure EVERYONE is aware of the failure rate in Vegas... :) I was trying to get an idea of the total failure rate cause it seems like the Vegas thing is outside of the bell curve. (actually the amount of Vegas breaks really makes it seem like a bad batch of links, but you said (edit, maybe it was one of the other guys from Vegas? not sure?) Giant was redesigning the links, so I guess it is design and not material???)

    Anyway, so is that 11 breaks in Vegas and 17 total listed in this thread?
  • 07-02-2010
    stiingya
    Quote:

    Originally Posted by fsrxc
    From most of the pictures on this thread, it looks like the link is breaking right where the top ISCG bolt hole is. I know on my '07 Reign X I had to shorten that bolt because the link contacted it in compression, so I wonder if the broken links are from bolt/link contact? Or, maybe the link was thinned in that spot to give ISCG bolt clearance, which caused a weak spot?

    For sure a couple of people admitted this lead to their breaks. (plus on a few of the pictures you can see the wear spots from the bolt scoring the link) But several others have stated they cut or used short bolts to make sure this did not lead to their break...

    IF someone is contacted by Giant about this, ask them when we'll see more frames for sale!!! ??? (though admittedly I stopped looking like 2 months ago so maybe their available again? Not on the website though...)
  • 07-03-2010
    stiingya
    Speak of the Devil, the frame only is back up on the website. Maybe their available again, will have to hit the shop next week and have them check...
  • 07-11-2010
    stiingya
    Just thought of something, Giant just needs to start using Bing, the search engine decision maker... I'm pretty sure they fix anything to do with Links. PLUS check out Filomena... babya :cool:


    LOS LIIIIIIINKS!!!!!! :)
    :eek:
  • 07-12-2010
    valetropic
    57 days and my " GIANT REING X1 " is still torn, and "GIANT" neither answers nor gives solution.

    It is incredible that "GIANT" not of solution.
    I am very infuriated.
  • 07-12-2010
    stiingya
    Quote:

    Originally Posted by valetropic
    57 days and my " GIANT REING X1 " is still torn, and "GIANT" neither answers nor gives solution.

    It is incredible that "GIANT" not of solution.
    I am very infuriated.

    LOL, I was going to go hit bablefish to see what you said. :) thanks for the translation...

    I'm sorry to hear your bikes still out of commission, that's pretty inexcusable. In 57 days if they were not able to get you a new link they should have sent you a spare Faith or Reign frame while you waited or something... that's not good CS for a new bike.

    Have you tried bypassing your local Giant reps and getting to the company more directly? Not sure how, have you commented on the Facebook page? Are you dealing with your local distributor, or a bike shop? Have you tried contacting Bike shops and distributors outside of your country? Sorry I know these are just ideas and they probably don't help much.

    All you SHOULD have to do is let someone/anyone know it broke and they should have gotten you fixed up by now. Lame :madmax:

    Is there anyone else in the EU that has gotten a new link that could hook this dude up with some contact info???
  • 07-18-2010
    E !
    News
    I was told by our Giant rep that a REDESIGNED LINK will be available begining in August.
  • 07-18-2010
    hball
  • 07-19-2010
    BrentD
    Quote:

    Originally Posted by E !
    I was told by our Giant rep that a REDESIGNED LINK will be available begining in August.

    Sounds promising. Wonder if they'll only replace those that break or replace all...
  • 07-19-2010
    Warfare
    I've already emailed Giant Australia requesting a new-design link because as far as I'm concerned this is a warranty and safety issue and I'd rather replace mine before it breaks just to be sure. Although I haven't got a reply to my email yet, a week later -_-
  • 07-19-2010
    E !
    This is what i was told
    Quote:

    Originally Posted by BrentD
    Sounds promising. Wonder if they'll only replace those that break or replace all...

    We will recieve links for all the reign x "s sold from our shop. To cover all bikes, not just the reported broken ones.
  • 07-20-2010
    CasinoKiD
    *UPDATE*

    I broke my second link up at Brianhead. I got a replacement very easily. Looking forward to seeing the new redesigned link. Thx E!
  • 07-20-2010
    stiingya
    Quote:

    Originally Posted by hball

    Is this showing a cracked link or something? Hard to tell...
  • 07-20-2010
    hball
    no, its the new version.
    the pic is showing the side that normally brakes. it does have more material now.