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  1. #76
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    Quote Originally Posted by sofarider1
    I would like to know what the percentage is of bikes w/broken links vs. not. It is ridiculous for links to be breaking period. It seems to be a flaw and not a "bad batch" if the same guy is breaking multiple links. I wish giant was more forthright about the situation instead of "no known problem".

    Though I wonder are the guys breaking links heavier guys ? Over 190 ? Seems that most of them are breaking during climbing in heavy gears.

    Whatever the case Giant needs to address the problem publicly and quickly. IMO
    We need some science* behind this.


    I've started a poll here: 2010 Reign X Broken Link Poll








    * may not contain actual science.
    Last edited by BrentD; 08-31-2010 at 02:25 AM.

  2. #77
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    Perfect ! Exactly what I had in mind.

  3. #78
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    I'm at the second link snap in six months of allmountain/enduro use of my Reign X0 2010.
    One broken on a steep climb, the other on a rock garden, in the same way of the pictures you posted. Both replaced in warranty, the first after 20 days, the second I think will take the same time or more. (((

    It is my first Giant bike, and the last.

  4. #79
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    Snapped my lower link as well yesterday. Really bumming me out about that too, love the bike but its a pile of metal at this rate. Going to talk to my LBS tomorrow about it.

  5. #80
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    I talked to Giant today, and got a update on the new link. It should be ready some time next week.

  6. #81
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    Quote Originally Posted by mark_8408
    I talked to Giant today, and got a update on the new link. It should be ready some time next week.
    I hope your right, but we've heard the same thing before.

  7. #82
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    Yes but this time I was also told that they are not 100% sure if it will fix the problem. I also got the line it is a small percentage that are breaking. The 2011 front triangle, and link were redesigned, and if the new link doesn't fix the problem they will be replacing the front triangles, and links of the bikes that break.

  8. #83
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    ^^ interesting. It does make you wonder if it is some kind if alignment issue with the link, and the front triangle, or rear swingarm.

    That would go along way to explaining why some people have broken multiple links on the same frame.
    Others, no broken link at all.

  9. #84
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    I jumped on their facebook page to see if they answered a sizing question unrelated to this, and noticed some broken Rx link photos, (from NV I think), where someone from New York posted yesterday that they called Giant and were told the new link was just a rumor, and that this wasn't a problem... (could just be BS???)

    Anyway, seeing 2-3 links is bad, but those of you in NV should get ALL of the broken links and pile them up and get that picture and start posting it here and on Facebook, that should get some attention!!!
    Quote Originally Posted by the_owl
    Everytime you ride in mud, god kills a kitten.

  10. #85
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    New Link

    Just talked to the local Giant rep at my LBS about 30 mins. ago. He told me that there is a redesigned link and that they just finished production. They will ship from the factory in a week and be at my LBS in two weeks. I asked about the front triangle redesign and he says they have not changed. He stated that even the 2011 first shipments still have the old link.

  11. #86
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    Quote Originally Posted by sofarider1
    Just talked to the local Giant rep at my LBS about 30 mins. ago. He told me that there is a redesigned link and that they just finished production. They will ship from the factory in a week and be at my LBS in two weeks. I asked about the front triangle redesign and he says they have not changed. He stated that even the 2011 first shipments still have the old link.
    I so hope that you are right, but I'm not holding my breath.

  12. #87
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    New redesigned link.

    We just picked up the new links from the shop today. Here are a few pictures of the old and new link. They did not trim as much material away at the top and they left a small section on the inside of the link, you can see where the pen is pointing. The only problem I see is two of the three broken links I have, cracked in front of the area where the pen is pointing . I am not 100% this will fix the problem. Time to go test it on the trail!
    Attached Thumbnails Attached Thumbnails The OFFICIAL "I broke my Lower Link on my 2010 Reign X" thread.-pict0001.jpg  

    The OFFICIAL "I broke my Lower Link on my 2010 Reign X" thread.-pict0002.jpg  

    The OFFICIAL "I broke my Lower Link on my 2010 Reign X" thread.-pict0003.jpg  

    The OFFICIAL "I broke my Lower Link on my 2010 Reign X" thread.-pict0004.jpg  

    The OFFICIAL "I broke my Lower Link on my 2010 Reign X" thread.-pict0005.jpg  

    The OFFICIAL "I broke my Lower Link on my 2010 Reign X" thread.-pict0006.jpg  

    The OFFICIAL "I broke my Lower Link on my 2010 Reign X" thread.-pict0007.jpg  


  13. #88
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    Thanks for posting the pics. I have a Reign SX (private sale) on the way, how could I get one of these new links for ir, can I go direct thru the factory?

  14. #89
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    Go to your local bike shop.

  15. #90
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    Is this a recall item, or do you have to pay for it, even if you haven't broke the original one?

  16. #91
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    Quote Originally Posted by markturbo
    Is this a recall item, or do you have to pay for it, even if you haven't broke the original one?

    I can not answer that question? Our LBS got one in for all of the 2010 RX bikes they sold, since everyone that bought a RX broke 2 or more links?

  17. #92
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    how much weight the new lower link compared old┐

  18. #93
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    I do not own a scale, so I can not answer that question...If it weighs a pound more and fixes the problem - I will be happy
    "how much weight the new lower link compared old┐"

  19. #94
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    New links are here!!!!!!!!!!!!

    a little late of a post since the above pics are great, i'm a Giant dealer and they arrived here.

    Currently enjoying life Giant Trance Advanced 27.5/Rockshox Pike/Sram XX1
    Giant STP

  20. #95
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    Quote Originally Posted by l3g0r
    how much weight the new lower link compared old┐
    Krispy said in another thread that it was about 10grams heavier... ?

    EDIT, oops he said he "guessed" it was about 10 grams heavier.
    Quote Originally Posted by the_owl
    Everytime you ride in mud, god kills a kitten.

  21. #96
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    Does anybody know how much a new link would cost if not under warrany? Im looking to buy as used 2010 RX is why I ask.

  22. #97
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    * * LATEST NEWS * *

    My Giant rep was just in. He said Giant is offering a Factory Upgrade to ALL Reign X owners FOR FREE whether your link is broken OR NOT!!!.

    Call your local Giant dealer and ask them to get you a new link. You can even keep your old one as a spare!

    We got quite a few allready. If you are a Salt Laker stop in for a new link.
    Currently enjoying life Giant Trance Advanced 27.5/Rockshox Pike/Sram XX1
    Giant STP

  23. #98
    Ride or Die!
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    Quote Originally Posted by krispy@go-ride.com
    You can even keep your old one as a spare!
    Hopefully we won't need the old one...EVER!

  24. #99
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    ... and if we just ... Go-Ride knows

    Once again Go-Ride guys know. Can you guys throw on my blue, large waiting for a Van 180 at the shop?

  25. #100
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    Quote Originally Posted by castnblastut
    Once again Go-Ride guys know. Can you guys throw on my blue, large waiting for a Van 180 at the shop?
    Done!
    Currently enjoying life Giant Trance Advanced 27.5/Rockshox Pike/Sram XX1
    Giant STP

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