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  1. #51
    Ride or Die!
    Reputation: CasinoKiD's Avatar
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    Quote Originally Posted by hball
    Can you take a pic of the other side of the same link arm you are showing?

  2. #52
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    Hey E!, I just spoke to my LBS where I bought my ReignX. After speaking to their Giant rep, they were assured that there are no issues with the ReignX, no warranty issues, no recalls or alerts whatsoever. Apparently "It might be a consumer base thing in the US". Needless to say I wasn't very happy with that but LBS didn't think there was anything I could do about it until it breaks, when it becomes a warranty issue. Personally I'd rather replace it with a redesigned one when it becomes available, not have it break first and be without a bike for three or four weeks while I wait for one from the US. Anyone else in Australia have any info? Giant Australia haven't responded to my emails - does anyone have a contact number?

  3. #53
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    Any updates on the status of the new link?

  4. #54
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    Just broke my lower link on my 2010 reign x2 today. Riding a fairly smooth xc trail. I was just pedaling along and all of a sudden the suspension felt really soft.

    The bike shop says they are going to warranty it. Hopefully I will get the redesigned link. I'll post some pictures when I get it back.

  5. #55
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    just broke my lower link today, riding singletrack today. reign x1

  6. #56
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    I broke 2 links this year, I keep a spare in the car for roadtrips.

  7. #57
    Enduroist
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    Gutted. Just broke the link tonight. Landed a small table...SNAP!!! Leaving on a 10 day biking trip next Friday. Hoping I can get a replacement by then. So bummed because I love the bike.

  8. #58
    Enduroist
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    Less than 24 hours after snapping the link, Giant ( and my local shop Go-Ride, which totally kicks ass) had me up and going again. Very happy customer.

  9. #59
    fraid of heights
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    Quote Originally Posted by JoshP
    Less than 24 hours after snapping the link, Giant ( and my local shop Go-Ride, which totally kicks ass) had me up and going again. Very happy customer.
    That's great news! was there any word on the upgraded link? Did you get one? Did the shop mention it?
    Quote Originally Posted by the_owl
    Everytime you ride in mud, god kills a kitten.

  10. #60
    friend of Apex
    Reputation: WKD-RDR's Avatar
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    Another '08 owner here with no issues. I had a 2010 frame in my hand, but didn't pull the trigger because of the link issue.

    Continuing to lug my heavy ol' frame around until this issue is resolved. Lets see if the new links hold up.

  11. #61
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    i love how the bike works WHEN it works, but right about now i'd rather have my money back and get a new bike that I don't have to worry if its gonna break on my next trip or not ...

  12. #62
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    How much does it cost to replace a broken lower link if the bike is not under warranty?

  13. #63
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    Any new word on the replacement link and when it should be ready?

  14. #64
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    No word on new links at this time. My shop told me they would have a new designed link the first week of August. It is now August 29th and still no new link? I have always had great luck with Giant in the past. It has been since January when I voiced my concerns to my local bike shop and Giant after I saw the third link snap. My patience is running out, how long does it take to make a new link? Giant will not respond about the problem on their Facebook page? I get the feeling my bike shop does not care much, every time I ask them about the link they act as if it is not a big problem? I would like to know what Giant is doing to fix the link? Our shop keeps giving us new links when they snap but it sure would be nice to be able to ride the bike and not worry when the link is going to snap again, not to mention it is a pain in the ass to change the link on the trail!!!
    Last edited by kiwanoron; 08-30-2010 at 08:55 PM.

  15. #65
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    So it's 100%, there is a new link design. Can someone pleeeeeeease tell their Giant rep that Giant Australia are still completely unaware of this issue and unwilling to even look into it for us? I was told I can just buy another standard link but as far as I'm concerned we should be given redesigned links as a warranty issue.

  16. #66
    Ride or Die!
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    I say whoever has broken a link or worried they might should go post a complaint/pic or anything on the Official Giant facebook page. You can find it here... http://www.facebook.com/home.php?#!/...icycles?ref=ts

  17. #67
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    my shop said Giant told them 'soon,' and that they'll be sending redesigned links for all the 2010 RXs that sold through the shop (that is, you'll get the new link regardless of whether your old link broke). they didn't give me a specific date though.

  18. #68
    2010 Glory custom FR
    Reputation: frango's Avatar
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    Quote Originally Posted by CasinoKiD
    I say whoever has broken a link or worried they might should go post a complaint/pic or anything on the Official Giant facebook page. You can find it here... http://www.facebook.com/home.php?#!/...icycles?ref=ts
    Great plan, my friend. Why don't You tattoo such info on Your forehead? More ppl might see it
    pozdro
    frango

  19. #69
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    Quote Originally Posted by frango
    Great plan, my friend. Why don't You tattoo such info on Your forehead? More ppl might see it
    Every little bit helps. I few of us posted on their facebook page when this all started happening and believe it or not the right people were informed about it. It even got back to our Nevada Rep. He informed us that the right people caught wind of it and were concerned about who might be seeing the posts. It got the ball rolling... So yeah a limited number of people might see the message here on MTBR but their facebook page has 20k+ followers.

  20. #70
    2010 Glory custom FR
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    I think, that information about problem with lower links would quickly reach Giant through it's dealers after several warranty claims...
    Posting such info on FB probably makes more harm to the company's image than speeds up solving Your case(s).
    pozdro
    frango

  21. #71
    Ride or Die!
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    Quote Originally Posted by frango
    I think, that information about problem with lower links would quickly reach Giant through it's dealers after several warranty claims...
    Posting such info on FB probably makes more harm to the company's image than speeds up solving Your case(s).
    You can look at it that way or you can look at as in maybe it is harming their public image so they might want to take care of this problem. Either way I'm not gonna sit here and argue with you dude. I just want my redesigned lower link for my 5k+ bike that I bought.

  22. #72
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    I don't see any reason why we shouldn't talk about it "publicly" there considering their response to this issue has been patchy at best and it's something I wish I was aware of before I bought the bike. I might have made a different decision.

  23. #73
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    I could care less about the company's image at this point, I would like to have the link fixed....kind of sucks when you've broken more links than changed tires in 1yrs time and no answers on the horizon.

  24. #74
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    what are you guys doing to break all these links? Mine has been battle tested and doesn't worry me in the least when dropping into a big line. I would like to see the issue resolved as much as anybody but mostly so I don't have to worry about a potential inconvenience. I think it's a bummer if this keeps people from getting this bike cuz they are really something special IMO.

  25. #75
    Www.rvmba.org
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    I would like to know what the percentage is of bikes w/broken links vs. not. It is ridiculous for links to be breaking period. It seems to be a flaw and not a "bad batch" if the same guy is breaking multiple links. I wish giant was more forthright about the situation instead of "no known problem".

    Though I wonder are the guys breaking links heavier guys ? Over 190 ? Seems that most of them are breaking during climbing in heavy gears.

    Whatever the case Giant needs to address the problem publicly and quickly. IMO

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