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  1. #51
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    Quote Originally Posted by hball
    Can you take a pic of the other side of the same link arm you are showing?

  2. #52
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    Hey E!, I just spoke to my LBS where I bought my ReignX. After speaking to their Giant rep, they were assured that there are no issues with the ReignX, no warranty issues, no recalls or alerts whatsoever. Apparently "It might be a consumer base thing in the US". Needless to say I wasn't very happy with that but LBS didn't think there was anything I could do about it until it breaks, when it becomes a warranty issue. Personally I'd rather replace it with a redesigned one when it becomes available, not have it break first and be without a bike for three or four weeks while I wait for one from the US. Anyone else in Australia have any info? Giant Australia haven't responded to my emails - does anyone have a contact number?

  3. #53
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    Any updates on the status of the new link?

  4. #54
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    Just broke my lower link on my 2010 reign x2 today. Riding a fairly smooth xc trail. I was just pedaling along and all of a sudden the suspension felt really soft.

    The bike shop says they are going to warranty it. Hopefully I will get the redesigned link. I'll post some pictures when I get it back.

  5. #55
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    just broke my lower link today, riding singletrack today. reign x1

  6. #56
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    I broke 2 links this year, I keep a spare in the car for roadtrips.

  7. #57
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    Gutted. Just broke the link tonight. Landed a small table...SNAP!!! Leaving on a 10 day biking trip next Friday. Hoping I can get a replacement by then. So bummed because I love the bike.

  8. #58
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    Less than 24 hours after snapping the link, Giant ( and my local shop Go-Ride, which totally kicks ass) had me up and going again. Very happy customer.

  9. #59
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    Quote Originally Posted by JoshP
    Less than 24 hours after snapping the link, Giant ( and my local shop Go-Ride, which totally kicks ass) had me up and going again. Very happy customer.
    That's great news! was there any word on the upgraded link? Did you get one? Did the shop mention it?
    Quote Originally Posted by the_owl
    Everytime you ride in mud, god kills a kitten.

  10. #60
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    Another '08 owner here with no issues. I had a 2010 frame in my hand, but didn't pull the trigger because of the link issue.

    Continuing to lug my heavy ol' frame around until this issue is resolved. Lets see if the new links hold up.

  11. #61
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    i love how the bike works WHEN it works, but right about now i'd rather have my money back and get a new bike that I don't have to worry if its gonna break on my next trip or not ...

  12. #62
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    How much does it cost to replace a broken lower link if the bike is not under warranty?

  13. #63
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    Any new word on the replacement link and when it should be ready?

  14. #64
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    No word on new links at this time. My shop told me they would have a new designed link the first week of August. It is now August 29th and still no new link? I have always had great luck with Giant in the past. It has been since January when I voiced my concerns to my local bike shop and Giant after I saw the third link snap. My patience is running out, how long does it take to make a new link? Giant will not respond about the problem on their Facebook page? I get the feeling my bike shop does not care much, every time I ask them about the link they act as if it is not a big problem? I would like to know what Giant is doing to fix the link? Our shop keeps giving us new links when they snap but it sure would be nice to be able to ride the bike and not worry when the link is going to snap again, not to mention it is a pain in the ass to change the link on the trail!!!
    Last edited by kiwanoron; 08-30-2010 at 07:55 PM.

  15. #65
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    So it's 100%, there is a new link design. Can someone pleeeeeeease tell their Giant rep that Giant Australia are still completely unaware of this issue and unwilling to even look into it for us? I was told I can just buy another standard link but as far as I'm concerned we should be given redesigned links as a warranty issue.

  16. #66
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    I say whoever has broken a link or worried they might should go post a complaint/pic or anything on the Official Giant facebook page. You can find it here... http://www.facebook.com/home.php?#!/...icycles?ref=ts

  17. #67
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    my shop said Giant told them 'soon,' and that they'll be sending redesigned links for all the 2010 RXs that sold through the shop (that is, you'll get the new link regardless of whether your old link broke). they didn't give me a specific date though.

  18. #68
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    Quote Originally Posted by CasinoKiD
    I say whoever has broken a link or worried they might should go post a complaint/pic or anything on the Official Giant facebook page. You can find it here... http://www.facebook.com/home.php?#!/...icycles?ref=ts
    Great plan, my friend. Why don't You tattoo such info on Your forehead? More ppl might see it
    pozdro
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  19. #69
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    Quote Originally Posted by frango
    Great plan, my friend. Why don't You tattoo such info on Your forehead? More ppl might see it
    Every little bit helps. I few of us posted on their facebook page when this all started happening and believe it or not the right people were informed about it. It even got back to our Nevada Rep. He informed us that the right people caught wind of it and were concerned about who might be seeing the posts. It got the ball rolling... So yeah a limited number of people might see the message here on MTBR but their facebook page has 20k+ followers.

  20. #70
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    I think, that information about problem with lower links would quickly reach Giant through it's dealers after several warranty claims...
    Posting such info on FB probably makes more harm to the company's image than speeds up solving Your case(s).
    pozdro
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  21. #71
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    Quote Originally Posted by frango
    I think, that information about problem with lower links would quickly reach Giant through it's dealers after several warranty claims...
    Posting such info on FB probably makes more harm to the company's image than speeds up solving Your case(s).
    You can look at it that way or you can look at as in maybe it is harming their public image so they might want to take care of this problem. Either way I'm not gonna sit here and argue with you dude. I just want my redesigned lower link for my 5k+ bike that I bought.

  22. #72
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    I don't see any reason why we shouldn't talk about it "publicly" there considering their response to this issue has been patchy at best and it's something I wish I was aware of before I bought the bike. I might have made a different decision.

  23. #73
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    I could care less about the company's image at this point, I would like to have the link fixed....kind of sucks when you've broken more links than changed tires in 1yrs time and no answers on the horizon.

  24. #74
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    what are you guys doing to break all these links? Mine has been battle tested and doesn't worry me in the least when dropping into a big line. I would like to see the issue resolved as much as anybody but mostly so I don't have to worry about a potential inconvenience. I think it's a bummer if this keeps people from getting this bike cuz they are really something special IMO.

  25. #75
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    I would like to know what the percentage is of bikes w/broken links vs. not. It is ridiculous for links to be breaking period. It seems to be a flaw and not a "bad batch" if the same guy is breaking multiple links. I wish giant was more forthright about the situation instead of "no known problem".

    Though I wonder are the guys breaking links heavier guys ? Over 190 ? Seems that most of them are breaking during climbing in heavy gears.

    Whatever the case Giant needs to address the problem publicly and quickly. IMO

  26. #76
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    Quote Originally Posted by sofarider1
    I would like to know what the percentage is of bikes w/broken links vs. not. It is ridiculous for links to be breaking period. It seems to be a flaw and not a "bad batch" if the same guy is breaking multiple links. I wish giant was more forthright about the situation instead of "no known problem".

    Though I wonder are the guys breaking links heavier guys ? Over 190 ? Seems that most of them are breaking during climbing in heavy gears.

    Whatever the case Giant needs to address the problem publicly and quickly. IMO
    We need some science* behind this.


    I've started a poll here: 2010 Reign X Broken Link Poll








    * may not contain actual science.
    Last edited by BrentD; 08-31-2010 at 02:25 AM.

  27. #77
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    Perfect ! Exactly what I had in mind.

  28. #78
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    I'm at the second link snap in six months of allmountain/enduro use of my Reign X0 2010.
    One broken on a steep climb, the other on a rock garden, in the same way of the pictures you posted. Both replaced in warranty, the first after 20 days, the second I think will take the same time or more. (((

    It is my first Giant bike, and the last.

  29. #79
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    Snapped my lower link as well yesterday. Really bumming me out about that too, love the bike but its a pile of metal at this rate. Going to talk to my LBS tomorrow about it.

  30. #80
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    I talked to Giant today, and got a update on the new link. It should be ready some time next week.

  31. #81
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    Quote Originally Posted by mark_8408
    I talked to Giant today, and got a update on the new link. It should be ready some time next week.
    I hope your right, but we've heard the same thing before.

  32. #82
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    Yes but this time I was also told that they are not 100% sure if it will fix the problem. I also got the line it is a small percentage that are breaking. The 2011 front triangle, and link were redesigned, and if the new link doesn't fix the problem they will be replacing the front triangles, and links of the bikes that break.

  33. #83
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    ^^ interesting. It does make you wonder if it is some kind if alignment issue with the link, and the front triangle, or rear swingarm.

    That would go along way to explaining why some people have broken multiple links on the same frame.
    Others, no broken link at all.

  34. #84
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    I jumped on their facebook page to see if they answered a sizing question unrelated to this, and noticed some broken Rx link photos, (from NV I think), where someone from New York posted yesterday that they called Giant and were told the new link was just a rumor, and that this wasn't a problem... (could just be BS???)

    Anyway, seeing 2-3 links is bad, but those of you in NV should get ALL of the broken links and pile them up and get that picture and start posting it here and on Facebook, that should get some attention!!!
    Quote Originally Posted by the_owl
    Everytime you ride in mud, god kills a kitten.

  35. #85
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    New Link

    Just talked to the local Giant rep at my LBS about 30 mins. ago. He told me that there is a redesigned link and that they just finished production. They will ship from the factory in a week and be at my LBS in two weeks. I asked about the front triangle redesign and he says they have not changed. He stated that even the 2011 first shipments still have the old link.

  36. #86
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    Quote Originally Posted by sofarider1
    Just talked to the local Giant rep at my LBS about 30 mins. ago. He told me that there is a redesigned link and that they just finished production. They will ship from the factory in a week and be at my LBS in two weeks. I asked about the front triangle redesign and he says they have not changed. He stated that even the 2011 first shipments still have the old link.
    I so hope that you are right, but I'm not holding my breath.

  37. #87
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    New redesigned link.

    We just picked up the new links from the shop today. Here are a few pictures of the old and new link. They did not trim as much material away at the top and they left a small section on the inside of the link, you can see where the pen is pointing. The only problem I see is two of the three broken links I have, cracked in front of the area where the pen is pointing . I am not 100% this will fix the problem. Time to go test it on the trail!
    Attached Thumbnails Attached Thumbnails The OFFICIAL "I broke my Lower Link on my 2010 Reign X" thread.-pict0001.jpg  

    The OFFICIAL "I broke my Lower Link on my 2010 Reign X" thread.-pict0002.jpg  

    The OFFICIAL "I broke my Lower Link on my 2010 Reign X" thread.-pict0003.jpg  

    The OFFICIAL "I broke my Lower Link on my 2010 Reign X" thread.-pict0004.jpg  

    The OFFICIAL "I broke my Lower Link on my 2010 Reign X" thread.-pict0005.jpg  

    The OFFICIAL "I broke my Lower Link on my 2010 Reign X" thread.-pict0006.jpg  

    The OFFICIAL "I broke my Lower Link on my 2010 Reign X" thread.-pict0007.jpg  


  38. #88
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    Thanks for posting the pics. I have a Reign SX (private sale) on the way, how could I get one of these new links for ir, can I go direct thru the factory?

  39. #89
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    Go to your local bike shop.

  40. #90
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    Is this a recall item, or do you have to pay for it, even if you haven't broke the original one?

  41. #91
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    Quote Originally Posted by markturbo
    Is this a recall item, or do you have to pay for it, even if you haven't broke the original one?

    I can not answer that question? Our LBS got one in for all of the 2010 RX bikes they sold, since everyone that bought a RX broke 2 or more links?

  42. #92
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    how much weight the new lower link compared old¿

  43. #93
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    I do not own a scale, so I can not answer that question...If it weighs a pound more and fixes the problem - I will be happy
    "how much weight the new lower link compared old¿"

  44. #94
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    New links are here!!!!!!!!!!!!

    a little late of a post since the above pics are great, i'm a Giant dealer and they arrived here.

    Santa Cruz Bronson 2 27.5/Rockshox Pike/Sram XX1
    Salsa Mukluk/Rockshox Bluto/Sram X1

  45. #95
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    Quote Originally Posted by l3g0r
    how much weight the new lower link compared old¿
    Krispy said in another thread that it was about 10grams heavier... ?

    EDIT, oops he said he "guessed" it was about 10 grams heavier.
    Quote Originally Posted by the_owl
    Everytime you ride in mud, god kills a kitten.

  46. #96
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    Does anybody know how much a new link would cost if not under warrany? Im looking to buy as used 2010 RX is why I ask.

  47. #97
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    * * LATEST NEWS * *

    My Giant rep was just in. He said Giant is offering a Factory Upgrade to ALL Reign X owners FOR FREE whether your link is broken OR NOT!!!.

    Call your local Giant dealer and ask them to get you a new link. You can even keep your old one as a spare!

    We got quite a few allready. If you are a Salt Laker stop in for a new link.
    Santa Cruz Bronson 2 27.5/Rockshox Pike/Sram XX1
    Salsa Mukluk/Rockshox Bluto/Sram X1

  48. #98
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    Quote Originally Posted by krispy@go-ride.com
    You can even keep your old one as a spare!
    Hopefully we won't need the old one...EVER!

  49. #99
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    ... and if we just ... Go-Ride knows

    Once again Go-Ride guys know. Can you guys throw on my blue, large waiting for a Van 180 at the shop?

  50. #100
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    Quote Originally Posted by castnblastut
    Once again Go-Ride guys know. Can you guys throw on my blue, large waiting for a Van 180 at the shop?
    Done!
    Santa Cruz Bronson 2 27.5/Rockshox Pike/Sram XX1
    Salsa Mukluk/Rockshox Bluto/Sram X1

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