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  1. #26
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    I have not seen or heard of any other giant bikes breaking this link. Older Reign X's are not an issue either.

    Looking at the design and all the close up pictures, I think it's actually breaking under compressive chain loads in hard pedaling. In the small ring it's pretty easy to generate over 1000lbs of chain force. It's quite curved and I think if it was failing under hard landings (even worse, while hard on the brakes) we would be hearing about it in a totally different way. The solution could be as easy as changing alloy, heat treatment, or adding a very small amount of extra material, but it does take time to verify the cause, design a fix, build a large sample group, test, and then get production quantities built.

    While I usually don't comment negatively toward a company, I do think it's a little remiss at this point for Giant not to come out with a very public statement about the issue. Someone could get hurt if it fails at the wrong moment. Their handling of this issue will very likely make or break my buying choice to replace my current '07 Reign X frame, and I've been a big Giant advocate over the last few years. Come on Giant, step it up!

  2. #27
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    Hola de nuevo de España, en ambas ocasiones ha roto el ciclismo y escalada. En nombre de "Gigante "se limita a sustituir la pieza y no asuma que es un fracaso de la mano de obra. La primera vez que estuve sin mi bicicleta de 25 días, y la segunda me han dicho que a mediados de julio, porque tiene que venir de Holanda y piezas de recambio no son un poco embarazoso " GIANT "


    Atentamente,




    *Fotos de otros lugares.
    Attached Thumbnails Attached Thumbnails The OFFICIAL "I broke my Lower Link on my 2010 Reign X" thread.-100_0223.jpg  

    The OFFICIAL "I broke my Lower Link on my 2010 Reign X" thread.-p5pb4879907.jpg  


  3. #28
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    So if the linkage breaks what other sort of stress is it placing on the rest of the frame when this happens? I would think it would put additional stress on the weld locations associated with the linkage? I understand that Giant has wonderful customer service regarding warranty claims, but why have we not seen any type of response yet? Does anyone know the phone or email to a Giant Rep that I could contact for some information. Possibly direct them to this link for possible updates. It kinda sucks to have to look at the link every time I go out for a ride, and considering how well hidden this area is with the tensioner, FD and crankset in the way it would be nice to know that a fix is in the works. Looking at the area now in the pictures where it breaks, I wonder how this passed through R&D and testing initially? Seeing as how the ISCG tabs are not even clocked correctly from what I have read, and the factory Race Face tensioner does not even use the upper bolt I am dumbfounded. What is it going to take to get this fixed? Some serious injuries or deaths to riders before this is corrected? This bike is too damm much fun to ride, and I don't really want to pawn off a possible safety issue on someone else by selling the bike.
    Last edited by jvm051; 06-27-2010 at 05:49 PM.

  4. #29
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    Curious, so how many broken links? Did you guys get a total number added up...

  5. #30
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    concerned

    I have an XO......it happens that I did a 13ft drop right in to a flat surface, it was pretty hard and my mistake... bike took it much better that I thought...it didn`t even bottomed…now I wonder: if the link survived to that...how the hell can it get broken?..but .looking at those pics I think there might be some torsion when the link is down..cousing pressure against the ISCG tab...I guess that could happen only when you`re peddaling...it would be nice to know the riders weights ,... trying to gather possible causes.

    This is such a great bike.. it would be a shame if this is a design issue.
    Last edited by Memo; 07-02-2010 at 09:58 AM.

  6. #31
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    The riders in our group that have broken links, are not riding 10 foot gap jumps and landing hard. Most of the riders in our group are doing 2-3' drops(at most). One of the riders that broke his link will not even ride down a 1'drop(we walks them, LOL). Nine 2010 RX riders in the las Vegas Mountain Bike Group, snaped a lower link. They ball broke on steep - very steep technical climbs(some of them in the small ring others in the larger ring- all size bikes from small to large). The weight of the riders with gear ranges from 140lbs to over 200lbs. I talked to someone from giant - no names mentioned, they said a new link has been designed(would not give me a date when they will be in the states). I can not wait to get one for my bike, love the bike just don't like to worry about the link when riding.

    QUOTE=Memo]I have an XO......it happens that I did a 13ft drop right in to a flat surface, it was pretty hard and my mistake... bike took it much better that I thought...it didn`t even bottomed…now I wonder: if the link survived to that...how the hell can it get broken?..but .looking at those pics I think there might be some torsion when the link is down..cousing pressure against the ISCG tab...I guess that could happen only when you`re peddaling...it would be nice to know the riders weights ,... trying to gather possible causes.

    This is such a great bike.. it would be a shame if this is a design issue.[/QUOTE]
    Last edited by kiwanoron; 07-02-2010 at 01:44 PM.

  7. #32
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    That'd be nice if this new link for '11s can be retrofitted to '10's. Even if they wouldn't swap it out for free, I'd buy it for piece of mind.

  8. #33
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    I think it's a design defect only "Reing x 2010, jumping is not broken, it breaks up when you apply much force on the pedals because it flexes from side to side. All my friends have" Reinga x 2009 "and earlier and have not had ningn problem. I practice rally and enduro, freeride NO, and I bought this bike because my weight is 95 kg and I have 50 years and needed security and rigidity. I'm no bike and unable to leave with my friends 48 das, a new bike 4 months old, and my dealer "giant" no reofrece of solutions.

    http://www.youtube.com/watch?v=2Xg5DnlLV_A

    Un saludo.

  9. #34
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    I counted 15 breaks on this thread, is that right? I know I wasn't able to find a RX to buy at the beginning of summer, so it makes me wonder if the amount of 10 RX frames is fairly low. Still I wonder how many 10 Rx frames there are being ridden around the world? Anyone have a guess??? maybe 1000 frames?

    If there are 15 reported breaks I wonder what the unreported break numbers would be??? 3 times as many? 45 breaks?

    1000 frames with 45 breaks would be a 22% (is that right? my math skills are extremely lacking, OOPS that must be 2.2% 22% would be 220 frames DUHHHHH), failure rate which would be really bad. (ok 2.2% is not a big deal at all...) But I have no idea what the numbers would really be?

    REPEAT, I have no idea what the amount of frames being ridden worldwide is, nor the number of breaks... was just guessing

    The fact that the links all break in the same spot surely points to a weak spot in the design that needs to be addressed. (especially if there really all caused by JCA! ) It would still be interesting to know what the actual percentage of breaks there are...

  10. #35
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    In the group I ride with he have 10 riders on 2010 RX's and now have 9 bikes that broke a lower link. PLUS two riders that broke links 2 times. I don't know what the total % of broken links around the world is? The % of broken links in our group is a HUGE PROBLEM (90% failure rate, not counting the two guys that broke links twice!). Again none of the riders I ride with are using the bikes for anything but trail riding, the bike should not have an issue with this type of riding at all. I can see if you are down hilling or free riding it may not hold up as well.

    Below is a picture where two different riders broke a link, it is a very steep technical climb, with a nice drop off to the right side that you DO NOT WANT TO FALL DOWN! This is the type of climbing we are snapping the links on.

    I will be happy when I have a new link on my bike!


    Quote from stiingya

    "I counted 15 breaks on this thread, is that right? I know I wasn't able to find a RX to buy at the beginning of summer, so it makes me wonder if the amount of 10 RX frames is fairly low. Still I wonder how many 10 Rx frames there are being ridden around the world? Anyone have a guess??? maybe 1000 frames?

    The fact that the links all break in the same spot surely points to a weak spot in the design that needs to be addressed. (especially if there really all caused by JCA! ) It would still be interesting to know what the actual percentage of breaks there are..."
    Attached Thumbnails Attached Thumbnails The OFFICIAL "I broke my Lower Link on my 2010 Reign X" thread.-bootleg-broken-link-climb.jpg  


  11. #36
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    From most of the pictures on this thread, it looks like the link is breaking right where the top ISCG bolt hole is. I know on my '07 Reign X I had to shorten that bolt because the link contacted it in compression, so I wonder if the broken links are from bolt/link contact? Or, maybe the link was thinned in that spot to give ISCG bolt clearance, which caused a weak spot?

  12. #37
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    Quote Originally Posted by kiwanoron
    In the group I ride with he have 10 riders on 2010 RX's and now have 9 bikes that broke a lower link. PLUS two riders that broke links 2 times.
    Yes I'm pretty sure EVERYONE is aware of the failure rate in Vegas... I was trying to get an idea of the total failure rate cause it seems like the Vegas thing is outside of the bell curve. (actually the amount of Vegas breaks really makes it seem like a bad batch of links, but you said (edit, maybe it was one of the other guys from Vegas? not sure?) Giant was redesigning the links, so I guess it is design and not material???)

    Anyway, so is that 11 breaks in Vegas and 17 total listed in this thread?

  13. #38
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    Quote Originally Posted by fsrxc
    From most of the pictures on this thread, it looks like the link is breaking right where the top ISCG bolt hole is. I know on my '07 Reign X I had to shorten that bolt because the link contacted it in compression, so I wonder if the broken links are from bolt/link contact? Or, maybe the link was thinned in that spot to give ISCG bolt clearance, which caused a weak spot?
    For sure a couple of people admitted this lead to their breaks. (plus on a few of the pictures you can see the wear spots from the bolt scoring the link) But several others have stated they cut or used short bolts to make sure this did not lead to their break...

    IF someone is contacted by Giant about this, ask them when we'll see more frames for sale!!! ??? (though admittedly I stopped looking like 2 months ago so maybe their available again? Not on the website though...)

  14. #39
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    Speak of the Devil, the frame only is back up on the website. Maybe their available again, will have to hit the shop next week and have them check...

  15. #40
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    Just thought of something, Giant just needs to start using Bing, the search engine decision maker... I'm pretty sure they fix anything to do with Links. PLUS check out Filomena... babya


    LOS LIIIIIIINKS!!!!!!

  16. #41
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    57 days and my " GIANT REING X1 " is still torn, and "GIANT" neither answers nor gives solution.

    It is incredible that "GIANT" not of solution.
    I am very infuriated.
    Last edited by valetropic; 07-12-2010 at 04:01 AM.

  17. #42
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    Quote Originally Posted by valetropic
    57 days and my " GIANT REING X1 " is still torn, and "GIANT" neither answers nor gives solution.

    It is incredible that "GIANT" not of solution.
    I am very infuriated.
    LOL, I was going to go hit bablefish to see what you said. thanks for the translation...

    I'm sorry to hear your bikes still out of commission, that's pretty inexcusable. In 57 days if they were not able to get you a new link they should have sent you a spare Faith or Reign frame while you waited or something... that's not good CS for a new bike.

    Have you tried bypassing your local Giant reps and getting to the company more directly? Not sure how, have you commented on the Facebook page? Are you dealing with your local distributor, or a bike shop? Have you tried contacting Bike shops and distributors outside of your country? Sorry I know these are just ideas and they probably don't help much.

    All you SHOULD have to do is let someone/anyone know it broke and they should have gotten you fixed up by now. Lame

    Is there anyone else in the EU that has gotten a new link that could hook this dude up with some contact info???

  18. #43
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    News

    I was told by our Giant rep that a REDESIGNED LINK will be available begining in August.

  19. #44
    the refurbished one
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    Sokrates is dead, Galilei is dead, Newton is dead, Einstein is dead, Pantani is dead and i am feeling sick too.

  20. #45
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    Quote Originally Posted by E !
    I was told by our Giant rep that a REDESIGNED LINK will be available begining in August.
    Sounds promising. Wonder if they'll only replace those that break or replace all...

  21. #46
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    I've already emailed Giant Australia requesting a new-design link because as far as I'm concerned this is a warranty and safety issue and I'd rather replace mine before it breaks just to be sure. Although I haven't got a reply to my email yet, a week later -_-

  22. #47
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    This is what i was told

    Quote Originally Posted by BrentD
    Sounds promising. Wonder if they'll only replace those that break or replace all...
    We will recieve links for all the reign x "s sold from our shop. To cover all bikes, not just the reported broken ones.

  23. #48
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    *UPDATE*

    I broke my second link up at Brianhead. I got a replacement very easily. Looking forward to seeing the new redesigned link. Thx E!

  24. #49
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    Quote Originally Posted by hball
    Is this showing a cracked link or something? Hard to tell...

  25. #50
    the refurbished one
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    no, its the new version.
    the pic is showing the side that normally brakes. it does have more material now.
    Sokrates is dead, Galilei is dead, Newton is dead, Einstein is dead, Pantani is dead and i am feeling sick too.

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