I just wanted to share this story.
At the Sea Otter Classic last weekend, my '07 Anthem 0 had DU bushing play in the Fox RP23 but the front mounting bolt was siezed and starting to strip. Fox wouldn't touch it while it was on the bike, the SRAM tent wouldn't help me either. I took it over to the Giant demo pit and told them. They had me leave the bike their while I went and did another race (on my Reign X) and they said they'd see what they can do. When I came back in the afternoon they had gotten the bolt out, taken the shock over to Fox to get the work done, and re-installed the shock with a new Ti bolt! And then they gave me some socks!
Mtbr's 2016 Winter Biking GearReviews and Roundups
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Thread: Great customer service!