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  1. #1
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    Giant Contact Switch Seatpost

    Hi,

    There is someone who own this already?
    What is your opinion about this seatpost? This is V1 I am a little bit afraid to buy it insted of KS i950-r witch is out on the markat "long time".
    ===;----(Sp)----;===

  2. #2
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    Quote Originally Posted by spooon
    Hi,

    There is someone who own this already?
    What is your opinion about this seatpost? This is V1 I am a little bit afraid to buy it insted of KS i950-r witch is out on the markat "long time".
    Supposed to come out in February of 2011, so nobody's riding it yet (except some "beta" testers or sponsored racers, maybe... ).

  3. #3
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    Quote Originally Posted by Jerome
    Supposed to come out in February of 2011, so nobody's riding it yet (except some "beta" testers or sponsored racers, maybe... ).
    Guys,

    Beta testing has gone extremely well on this post.
    We wanted to make sure the product was completely dialed before we made it available to the public.

    Look for it in shops by the end of February--I think you'll be impressed with its performance.

  4. #4
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    Hmmm... Options! Options! Cool! Hope it's priced reasonably! Thanks!
    Quote Originally Posted by jcatienza
    There was no need to scare potential buyers and burn bridges "buddy"
    Tell me now, what's Product testing all bout then?

  5. #5
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    It's a Crank Brothers Joplin knock off. The CB version with the lever is slightly lighter and more practical to use, IMHO.
    "Life is way too short to own anything crappy"

  6. #6
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    Quote Originally Posted by Zachariah
    It's a Crank Brothers Joplin knock off. The CB version with the lever is slightly lighter and more practical to use, IMHO.
    It is the furthest thing from a CB knock off. Using the above logic, all adjustable posts would be a CB knock off...

    Besides, you haven't even seen it yet.
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  7. #7
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    Wish they'd also have a couple color selections... I'd like to get a red one though for color accents...
    Quote Originally Posted by jcatienza
    There was no need to scare potential buyers and burn bridges "buddy"
    Tell me now, what's Product testing all bout then?

  8. #8
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    Quote Originally Posted by GiantBicycle
    Guys,

    Beta testing has gone extremely well on this post.
    We wanted to make sure the product was completely dialed before we made it available to the public.

    Look for it in shops by the end of February--I think you'll be impressed with its performance.
    Suggested MSRP in US?
    '12 Giant Trance X1, Mavic Crossride Wheels, StansTubeless, SPD Pedals

  9. #9
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    According to Bikerumor.com,

    "Retail price is expected to be a very reasonable $225."

    http://www.bikerumor.com/2010/10/22/...-dropper-post/

  10. #10
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    Awesome!!! Thanks for that info!

    But i'd really wish they have a red version! LoL!
    Quote Originally Posted by jcatienza
    There was no need to scare potential buyers and burn bridges "buddy"
    Tell me now, what's Product testing all bout then?

  11. #11
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    Sorry used another post just to update this thread... I may already have seen 'em available here though just the 375mm version.

    Thought they should be available around Feb... Hmmm....
    Quote Originally Posted by jcatienza
    There was no need to scare potential buyers and burn bridges "buddy"
    Tell me now, what's Product testing all bout then?

  12. #12
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    Bad news guys the Switch seatpost has been delayed untill spring 2012
    for more testing and colour options.
    So thats Giant and fox leaving it late !

  13. #13
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    Eternity of waiting (again)! LoL! Hopefully, that's for the best! Ironing out some kinks...
    Quote Originally Posted by jcatienza
    There was no need to scare potential buyers and burn bridges "buddy"
    Tell me now, what's Product testing all bout then?

  14. #14
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    Well that just sucks. Guess its a Kindshock then.

  15. #15
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    aw c'mon!!!

    same here....i950r or Reverb?

  16. #16
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    I have both and the reverb sucks. love my kindshock though.
    The mountains are calling and I must go

  17. #17
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    I know that sucks but no matter how long I can hold off until the Switch arrives the thought of you guys all shredding the trails & enjoying your adjustable posts is killing me!!! LoL!

    Guess, i'd soon be pursuaded to go & get the KS i950r instead!
    Quote Originally Posted by jcatienza
    There was no need to scare potential buyers and burn bridges "buddy"
    Tell me now, what's Product testing all bout then?

  18. #18
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    Quote Originally Posted by Evan55
    I have both and the reverb sucks.
    Care to elaborate on that?
    Better to have and not need it, than to need it and not have it.

  19. #19
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    i950r

    Quote Originally Posted by siv
    Well that just sucks. Guess its a Kindshock then.
    Phew! Can no longer wait for next spring! So, bit the bullet ordered a month ago but then i just saw this one few days back:

    http://www.pinkbike.com/news/Prototy...Show-2011.html

    LoL! All in all i'm good with my purchase!






    Before I was skeptical then got this baby.. wouldn't have anything other than a remote seatpost now!!!
    Quote Originally Posted by jcatienza
    There was no need to scare potential buyers and burn bridges "buddy"
    Tell me now, what's Product testing all bout then?

  20. #20
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    Quote Originally Posted by Duke of Earl
    It is the furthest thing from a CB knock off. Using the above logic, all adjustable posts would be a CB knock off...
    Everything would be a GravityDropper knock off.....they got in first, and are still the best.

  21. #21
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    Quote Originally Posted by anthonyhocking
    Everything would be a GravityDropper knock off.....they got in first, and are still the best.
    you must have typed that on an Altair 8800.
    Clearly the first is always the best
    The mountains are calling and I must go

  22. #22
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    This is the first one I can recall…







    As for the Reverb, I recently purchased one and couldn't be happier. I previously owned an AMP, which worked, but nowhere near as well as the Reverb...

  23. #23
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    Quote Originally Posted by anthonyhocking View Post
    Everything would be a GravityDropper knock off.....they got in first, and are still the best.
    I agree they are also the easiest to maintain and even if they fail you out in the middle of nowhere (I never heard a story of GD failing) you can always have them stay fully extended and ride home
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  24. #24
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    Ok so I got one GIANT contact switch seat-post and after only using it 3 times I am happy with they way it works so far I haven't had any problems and coming from a gravity dropper I do like the infinite adjustment.
    We do not stop playing because we grow old;
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  25. #25
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    Incase your seat post did not come with a lever bolt , you can use the bolt from Hayes Stroker .
    Last edited by 08_Yukon hard tail; 04-29-2012 at 07:13 PM.

  26. #26
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    About three weeks ago I found a brand new, Giant Contact Switch take-off on eBay. Delivered in original packaging - no issues. After it was mounted I found the same 1-2mm side-to-side play (when you grab the saddle nose and twist) that other reviewers/owners mentioned. After a few local rides and a 4-day St. George trip the Contact Switch is performing great. No additional STS play, BUT what I did notice is a little flexiness (is that word?) in the fore-aft movement (only witnessed at full height). Admittedly, I'm 6'0" and weigh 240 lbs. with gear and water. So my findings might be a little unique to any dropper post durability concerns. This is also my first dropper, so I really don't have any baseline to compare to.

    Have others experienced similar things with STS and fore-aft play? It's worth noting that I cannot feel either movement while riding - none. Even if it was noticeable the functionality of the dropper far outweighs the cost. But curious if I should expect more fore-aft play to develop...and if so, has anyone sent to Giant to warranty that?

  27. #27
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    I sent my seatpost back today to my bike shop under warranty as I'm getting about 1/2 inch drop when I sit on the bike. I must have about 5 or 6 rides on it and i got it new for Christmas. It was out of stock so ended up getting it middle of January.

    Previous to that there were no major issues although I was annoyed that the box that the seatpost came in says "Anti-twist technology". Coming from the biggest bike maker you would expect the product to be pretty resistant to twisting but mine had play front to back and left to right from new. Not noticeable once riding but, to me, that doesn't appear to be build quality on a product. Also, no mention of how to service or replace components?!

    It has been good though but i can see the issues being an ongoing thing as with the majority of other brands. I've still no idea how it appears to be so hard to make a reliable adjustable seatpost that has zero play in it.

  28. #28
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    Has anybody else experienced the seat going down when you are hammering and then the post not coming all the way up?
    Have you cut the length of the cable?
    Last edited by Camaleon; 05-18-2012 at 02:36 PM.
    We do not stop playing because we grow old;
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  29. #29
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    Quote Originally Posted by Camaleon View Post
    Has anybody else experience the seat going down when you are hammering and then the post bit coming all the way up?
    Have you cut the length of the cable?
    I shortened the cable during installation. However, i disconnected the cable and the seatpost still dropped when i sat on it.

  30. #30
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    Quote Originally Posted by Davey G View Post
    I shortened the cable during installation. However, i disconnected the cable and the seatpost still dropped when i sat on it.
    Well I just replaced the cable and housing for a longer set and then I read your post
    At least now I know that if it still act up this weekend is going back to GIANT.

    If you don't mind me asking, when you send yours in do they just replaced and if so is the new one any better?
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  31. #31
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    I only sent it away two days ago. Bike shop are going to send on to Giant to inspect so they say which means i will just have to go back to the original fixed post for now.

  32. #32
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    I've had this dropper post since March and I can say I'm pretty happy with it so far, although I don't have any experience to compare since it's my first dropper. I had a few rides where the post wasn't locking on full extension, but found out each time it was a cable issue. I have my on a '06 Reign1 and the cable routing isn't great so if there's a lot of play/movement with the cable it seemed to effect my post. I think I have it figured out and had to modify how the cable curves when fully dropped. Also, I've seen in another thread someone mentioning seeing an occasional black streak on the stanchion. Anyone experience this too? I have a few times but haven't had any performance issues, knock on wood

  33. #33
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    Regarding the cable routing-locking issue, I had a similar experience. If there's excess slack in the line (particularly closer to the saddle as opposed to the handlebar) or if the housing that plugs into the top of the seatpost head isn't seated right, you'll experience the non-locking issue.

    Re the black streak on the stanchion, yep, I have that too. I read on another post that it's excess grease from the internal cartridge and it eventually thins out and stops leaving the mark. For me, no performance issues though...

    As for maintenance, I also share Davey G's frustration. My LBS told me to simply keep the seals and stanchion clean. No lube. On another thread - maybe in regards to the Contact Switch but possibly another dropper - that it's a good idea to open up the cable trigger and cycle the post through a few up&down cycles every few days. (Ideally I'd be riding every few days, but that doesn't always work out!)

  34. #34
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    Thanks for the response Trojan. I haven't notice the black streak on the stanchion lately so hopefully it's resolved. You hit it exactly on the cable issues effecting lock-out. What I notice his last time was the situation with the end of the cable housing that goes into the top coming out of its seated position. I fixed this by putting a zip tie right below the housing cap and which also keeps the cable snug against the post with no play. Seems to have fixed the problem.
    As for the side to side play, the only time I notice any play is when I'm off the saddle and it moves only a couple mm's at the most. It seems more like the rail clamps don't tighten secure enough and that's where I get play and not so much from the post/stanchion.
    Has anyone tried cutting down the post? I know they say it's not meant to be cut but has anyone tried or know why you shouldn't? Seems to be a little more that an inch before you get to the cartridge.

  35. #35
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    So after GIANT replaced or fixed your seat post can you say that the issues improved or after sometime the post started failing again?
    We do not stop playing because we grow old;
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  36. #36
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    Quote Originally Posted by Camaleon View Post
    So after GIANT replaced or fixed your seat post can you say that the issues improved or after sometime the post started failing again?
    Since i got it back i've never bothered putting it back on my Trance. It's sitting next to my keyboard as i type this now.

    The repair took a few weeks and i was told that the repair wasn't warrantied in anyway. So, if you have one week to go in your warranty and it gets sent away for repair then when it comes back it's completely out of warranty.

    I was told that grit and dirt got into a hole on the front face of the unit, just under the nose of the seat face in the black area in between the rails. I was told this after i got the unit back as i'd never heard anything from my LBS or Giant despite me attaching a letter with the post asking for someone to contact me with info on it all and to say it had been received. Also, the tape was already applied.

    In between getting it back i got another bike that has a Reverb on it. Oh my it's good! So good i don't want to use the Giant anymore and since they are both 30.9 i will just swap when i use either bike. The Giant unit lacks greatly in quality and feel compared to the Reverb.

  37. #37
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    Not to thrill about your response.
    I went back to using my Gravity Dropper while they decide on what to do with the crapy CONTACT and I have to say I don't know what I was thinking I figured that the infinity adjustment was an improvement but after using the GD again I love it it works flawlessly and you know it is fully extended and it will stay there every time when you want it to.
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  38. #38
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    I've been riding this post for a year now. Actually after a few months of riding mine failed and wouldn't rise at all. Giant let my LBS replace with one in their stock. I've got probably 8 months of use in the Pac NW without any issues. I ride 4-5 days/week regardless of weather so it's seen lots of rain and mud. I still give it a big thumbs up.

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  40. #40
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    I took a tumble the other day and my saddle got twisted around 20 degrees to the left. As I didn't have any tools with me I had to hand-twist the saddle back to alignment with the frame. Noticed that the stanchions also rotated as I twisted the saddle, is there any chance that I spoilt something? The seatpost seems to move up and down fine.
    2010 Giant Trance X3
    2013 Giant Reign 1

  41. #41
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    I'm interested in one, but concerned about reliability. Anyone know if Giant made any changes to it for 2013?

  42. #42
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    Just to update my post, found out it wasn't just the stanchion moving when I twisted the saddle, but the entire seatpost was moving due to a loose seatclamp. So no worries about it being spoilt.

    AK47, it is pretty reliable except for some side-to-side play on mine. Very minimal and you can't feel it while riding. Nonetheless, I have heard great reviews about the KS Lev so you might want to read up about it.
    2010 Giant Trance X3
    2013 Giant Reign 1

  43. #43
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    Thanks aizen. I think I will go with the Switch as it has the same amount of offset as the stock fixed Giant seatpost that came on my Anthem X29.

  44. #44
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    Posting here since it's popular with Google. My 2013 Reign 1 came with this dropper and it works well, although there are a couple of issues that might save someone some time and hassle, and maybe Giant are listening?

    Firstly, I'm average height, weight and ride a medium size frame, and like a fairly firm rear suspension. As it was delivered to me by Giant, the dropper cable rubbed against the upper link when the suspension was activated, and wore away the outside of the cable, exposing the wire. On my first bike service the cable was replaced and the mechanic re-routed the cable by using a cable-tie just under the seat post.

    The problem with this was the cable now rubbed against the seat-clamp, plus I could see the cable-tie would wear away the paint on my shiny new bike. I solved this by placing a small amount of rubber (3cm of old tube) around the cable with a couple of small cable-ties at each end of the rubber, and then another larger cable-tie which wrapped around the cable and the seat-clamp bolt. Dropper still works well and problem solved.

    If Giant are listening, I've seen a reverb cable router on a few bikes which clamps just under the seat post with a circular ring for the cable to thread through, which should fix the problem.

    Another issue I had was the cable end-cap has popped out twice now, resulting in the dropper not locking. I didn't realise what had happened at first and was a bit embarrassed when the mechanic explained So if your dropper won't lock check that the cable end cap is fully inserted where it goes into the seat post.

    Note the cable didn't pop out when I was riding, I must've pulled on the cable when moving or handling the bike, so it's not a fault per-se, just something to watch out for.

  45. #45
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    The gas cartridge dropped out of the bottom of my 12-month old Contact Switch the other day on a ride. I've screwed it all back together again, it attaches top and bottom. Cleaned and lubed the cable, but it's now not locking. Checked end caps are in place and cable tension - all fine. Anyone had a similar experience and knows how to fix it?
    Cheers, nosepeg.

  46. #46
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    The best way to fix it once and for all is to get rid of it.
    We do not stop playing because we grow old;
    We grow old because we stop playing

  47. #47
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    Hey nosepeg,
    Try taking it apart again, remove teh cartridge and compress the cartridge about 30-50mm (press the button on the top of the cartridge), thread the cartridge into the head of the post (while compressed), partially thread the lower cap onto the bottom of the cartridge, thread the lower cap into the seatpost until it bottoms and then decompress the post. Once its all back together, cycle it through its travel a few times and then check. If it still does not lock into position then closely check that the cable end cap is not hung up at either the remote or the post.

    Message me if you want/need further detail. I have been riding one of these for two years now, without issue. The small amount of rotational play has not changed since day one, it is easy to service and i have generally been very pleased with it...

    B
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    06/17/2009

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    Thanks Duke...will follow your thorough procedure and see what happens.
    Will be in touch...
    Cheers, Nic.

  49. #49
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    Giant Contact Switch Seatpost

    My new TranceX29er-1 came with one of these posts, and its my first dropper so I'm not familiar with "normal" operation yet. Every 5 or 10 miles the post drops 1/2" or so and I keep needing to release/relock it to get back to full extension. Is this typical of all droppers or should I ask my LBS to check it out?

  50. #50
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    Giant Contact Switch Seatpost

    NOT TYPICAL !
    Seat post should remain fully extended at all times unless you put it down.
    That being said, it's typical for the giant contact switch seatpost so you either learn to live with it or you take it to your LBS which most likely will service it or even replace it until it starts happening again.
    My advice based on personal experience. Get it exchanged for a brand new one and then sell it as new before even mounting it back, take the money and buy a different brand.
    We do not stop playing because we grow old;
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  51. #51
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    I agree it isn't typical but it's obvious Camaleon had a bad experience. That's fine but he's just one drop in a bucket. That said, my Contact Switch gave me fits my first 50 miles on it. When I'd drop it and then later raise it, it would have about 1/4 inch of up and down play. I'd have to keep re-setting it. It was driving me nuts. It finally went away and now it's perfect. I can't even tell I'm on a dropper post anymore and I like to hammer like a typical fat XC guy. My point, give it some time. Try to put a light lube on the stanchion and see if that helps. Keep us informed on your progress (or lack of it).
    I'm a mountain bike guide in southwest Utah

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    I only have a few rides on mine. Worked great so far. I'll report back in a month.

  53. #53
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    Giant Contact Switch Seatpost

    My Giant post continues to slip so I ditched it and installed a Thomson setback fixed for now. Saved almost a pound but most importantly the thing stays where I put it. I'll bring the dropper to the LBS for a look-see. Luckily for the trails in my area it's not really needed, but I'll want to have a reliable dropper for when I travel.

  54. #54
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    Quote Originally Posted by ChrisInYpsi View Post
    My Giant post continues to slip so I ditched it and installed a Thomson setback fixed for now. Saved almost a pound but most importantly the thing stays where I put it. I'll bring the dropper to the LBS for a look-see. Luckily for the trails in my area it's not really needed, but I'll want to have a reliable dropper for when I travel.
    Oh how interesting another drop in the bucket eh silentfoe.
    Once again "GIANT CONTACT SWITCH" is unreliable at best.
    FYI. 7 other riders in my group also have the same experience and like I said before we all got them replaced by GIANT and then sold the replacement ones.
    NO ONE should have to be the BETA tester when you pay full price.
    The most reliable seat post out there is still the first and original dropper "The Gravity dropper" GravityDropper Adjustable Height Seatpost the new ones have 5 positions vs the 3 of the old ones.
    I have seen any other brand fail at one point or another but I still have to see a Gravity Dropper fail.
    Now if you must have infinity adjustment I say stick with KS.
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  55. #55
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    Quote Originally Posted by ChrisInYpsi View Post
    My new TranceX29er-1 came with one of these posts, and its my first dropper so I'm not familiar with "normal" operation yet. Every 5 or 10 miles the post drops 1/2" or so and I keep needing to release/relock it to get back to full extension. Is this typical of all droppers or should I ask my LBS to check it out?
    This happened to me on my first few rides. I talked to my shop about it, and they said something about the cable being too tight, so it was slightly engaged. I don't know if I've sufficiently stretched the cable, but it hasn't dropped recently. I'm keeping an eye on it, tho.
    "If you suck, that means I'm better. The more you suck, the better I am. So. Let me count the ways you suck." - Scribb

  56. #56
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    I just bought a Giant Contact Switch Dropper seatpost and love it.

    I was looking for a dropper seatpost, and was considering some other brands, but my brother got one with his new Giant Trance 29er. He loved it so much, he bought one for his wife. The price was great along with the reviews I've seen on MBAction and Dirtrag, so I decided to get one.

    FYI, the "manual" sucks. It took me a little while to realize that the manual covers both seatposts (w/w/o the remote), which really threw me off. Installation was fairly straightforward (basically ignored the useless instructions). I read about some users problems with slipping posts, so I preemptively bought a Thomson seatpost clamp. The problem I encountered was the Thomson clamp was too good and actually caused the seatpost to not fully rebound. Initially, I figured that there was a problem with the seatpost. After discussing the problem with some riding buddies, I decided to try rotating the clamp 180 degrees, so that the clamp gap was opposite the frame gap. This simple fix resolved the rebound issues.

    Now I am happily enjoying the seatpost with no issues at all. Being able to finally have my seatpost at the maximum (correct) height while climbing is great; being able to instantly drop the post to a lower height at any time is just so awesome!

  57. #57
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    Any idea what the adjustment bit on the end of the short alloy cable is for? Seems like it can be turned clockwise and anti-clockwise. Don't really dare to meddle with it until I know exactly what it does.
    2010 Giant Trance X3
    2013 Giant Reign 1

  58. #58
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    Anyone know where I can source the internal gas cartridge for this seatpost? Mine's failed after about 12 months of use...

  59. #59
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    Hi nosepeg,

    Your lbs should be able to source the replacement part from the Giant local sales office.

    Duke
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  60. #60
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    Is there a technical guide or manual for the dropper post? My seatpost is stuck and I would like to try to have at it with my wrenches.

  61. #61
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    Mine came on a new trance and its been great. Only issue is you have to torque the seatbolt down super tight to keep the seat from moving. I stripped the bolt badly and had to drill it out. Any ideas on where to get a replacement?

  62. #62
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    Eh, tried a nice stainless screw from ace. seems to work although not exactly the same. No complaints about the post.

  63. #63
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    My post has worked great so far. About 12, 1.5-2 hour rides. My seat angle was moving a bit. I used a center punch an made some marks in the 2 halfs that go into the post. Gives them something to help grip.

  64. #64
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    I noticed a slight drop in height during my ride yesterday. After a few miles of rough climbing, it had dropped about 1/4 inch. I've also had to re-adjust the seat angle twice since I bought it. I'm definitely not a fan of the single-bolt design and I'm a little bothered that it's still dropping a bit. I need to bring my Trance into the shop for a little tune-up and will definitely say something to them about these issues.
    "If you suck, that means I'm better. The more you suck, the better I am. So. Let me count the ways you suck." - Scribb

  65. #65
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    Quote Originally Posted by pixelninja View Post
    I noticed a slight drop in height during my ride yesterday. After a few miles of rough climbing, it had dropped about 1/4 inch. I've also had to re-adjust the seat angle twice since I bought it. I'm definitely not a fan of the single-bolt design and I'm a little bothered that it's still dropping a bit. I need to bring my Trance into the shop for a little tune-up and will definitely say something to them about these issues.
    iv'e heard that is just a cable adjustment, too tight or something, causing the post to drop a little. supposed to resolve itself as the cable stretches a little.

  66. #66
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    Quote Originally Posted by Hophead1 View Post
    iv'e heard that is just a cable adjustment, too tight or something, causing the post to drop a little. supposed to resolve itself as the cable stretches a little.
    That's what I've heard too, but I've had this for a few months and its still dropping. Maybe I just need to be a little more patient...
    "If you suck, that means I'm better. The more you suck, the better I am. So. Let me count the ways you suck." - Scribb

  67. #67
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    no harm in letting the lbs adjust it

  68. #68
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    Giant Contact Switch Seatpost

    Quote Originally Posted by pixelninja View Post
    That's what I've heard too, but I've had this for a few months and its still dropping. Maybe I just need to be a little more patient...
    Mine is still sagging as well. My LBS opened up a warranty claim w Giant. Not sure if they plan to repair or replace yet. As long as it's fixed I don't mind either way. It works great other than the sagging issue.

  69. #69
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    Giant Contact Switch Seatpost

    Quote Originally Posted by ChrisInYpsi View Post
    Mine is still sagging as well. My LBS opened up a warranty claim w Giant. Not sure if they plan to repair or replace yet. As long as it's fixed I don't mind either way. It works great other than the sagging issue.
    IMHO for the price tag it should be flawless.
    So do yourself a favor as soon as you get it back from the LBS/GIANT sell it and buy a reliable one that doesn't sag.
    I.E. Gravity Dropper #1
    Or a KS
    We do not stop playing because we grow old;
    We grow old because we stop playing

  70. #70
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    Add me to the list. Took my brand new 2013 Trance X1 29er for her first ride today and every time I rolled down a bumpy singletrack, my dropper started to drop me without any contact with the handlebar switch. On fire roads and flat trails, I found myself sagging about 3/4 of an inch every hundred feet or so and had to pop it up to the max top position. Was irritating to say the least. I called my LBS and they will take a look at it...

  71. #71
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    I found the initial cable adjustment to be a finicky, and the cable end had slipped out of the stop, which affected the adjustment and caused the seat to drop. After I corrected that - no problems.

  72. #72
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    Yup. That was the case with mine as well. Just got it back today. Tech said the design does not allow them to put a cable end on the internal part of the dropper. They had to run a new cable from the switch... I'll be hitting the trails Sunday and I hope it worked.
    Will Climb for Downhill

    2013 Giant Trance X1 29er

  73. #73
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    3 miles into the ride, same problem... slow drop to the bottom of the riser. Had to use 90% of the seat post housing past the minimum line and 10% of the dropper stem to finish ride... that worked to get me out of the canyon. :-(
    Will Climb for Downhill

    2013 Giant Trance X1 29er

  74. #74
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    FYI, I tried to place an order for a Giant Contact Switch Seatpost today at my LBS, but they called back after talking to the rep to let me know they are unavailable until mid-August because of a redesign.

    Anybody else hear this?

  75. #75
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    I have not heard that. I took my trance back to the lbs and they swapped the dropper with dropper from a Reign that they had on the floor. The new one worked perfectly - looks like I got a damaged unit originally. Tech said factory probably didn't fully charge the air cartridge....
    Will Climb for Downhill

    2013 Giant Trance X1 29er

  76. #76
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    Giant Contact Switch Seatpost

    Alright, so I think my post is fixed. Here's the dealio:

    Giant wasn't gonna be able to have my warranty claim on the dropper resolved before I was planning to leave for a MTB trip to the Asheville, NC area. And since I was planning to take full advantage of the capabilities of my TX29-1 on the techy trails in the area I wanted to have my dropper for the trip.

    So I got it from the LBS before they were able to do anything, replaced the cable housing (it got scratched up while pulling it through the frame - must be some burrs left on the inside of top tube where it's welded to the head tube), removed some slack in the cable, and reinstalled the post with the cable temporarily routed externally.

    It worked fabulously on all the gnarly NC trails. Loved it. No sagging, dropped easily, raised easily and repeatably, and generally kicked butt.

    Others in this thread have mentioned that they had issues with the way the cable terminated in the post, and if anything I did fixed the sagging that's what my bet is on. I was quite careful to reinstall it with no extra cable that might prevent it from fully retracing, and I took out as much slack as possible.

    So I'm gonna call it good. For most of my local trails I'm still gonna use my Thomson setback fixed post (since we don't have any huge downhills in my area), but I'll be relying on the Giant dropper for when I travel to trails that would benefit from a slammed post. Which I plan to do frequently.

    So that's my story and I'm sticking to it.....

  77. #77
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    For what it's worth - I obtained my Giant Contact Switch Seatpost from Taiwan supplier thru ebay.

  78. #78
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    Went to the LBS this afternoon, and was told the dropper posts are currently unavailable. They didn't know why, nor had an eta on when they would be available again. WTF??

  79. #79
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    I went to the LBS today as well, to get a new derailleur and to have them look at my post. Not only has it been dropping, but the single bolt design keeps slipping. They loosened the cable to alleviate the gradual dropping, and cleaned, greased, and torqued the clamp to stop the saddle from tilting. Hopefully it'll stop both these issues.
    "If you suck, that means I'm better. The more you suck, the better I am. So. Let me count the ways you suck." - Scribb

  80. #80
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    I asked if they had heard if the post was being re-designed (this was also mentioned as a rumor on this thread), and they had no knowledge of that. They are still available on FleaBay, but not sure if I want to take a chance on one or not...

  81. #81
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    I asked Giant about the dropper post situation on Facebook, and here is what they said. Good news!!

    https://www.facebook.com/giantbicycl...t=feed_comment

  82. #82
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    Since the original post is only available via Ebay retailers now, I'm thinking of buying one. I would much rather have the LBS do the install, but if you did it yourself, was it easy to do? Did you have to shorten the cable at all? It will be going on a 2011 Anthem X29. Thanks!

  83. #83
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    Since the original post is only available via Ebay retailers now, I'm thinking of buying one. I would much rather have the LBS do the install, but if you did it yourself, was it easy to do? Did you have to shorten the cable at all? It will be going on a 2011 Anthem X29. Thanks!
    I found the initial cable adjustment to be a finicky, and the cable end had slipped out of the stop, which affected the adjustment and caused the seat to drop. After I corrected that - no problems.
    I sent you PM on this, it takes a while sometimes because my time zone is Guam. I did install it myself fairly easily. I didn't shorten the cable (yet), but it would make for a more efficient install, I think. Also on an Anthem X29.

  84. #84
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    My post has been working great. About 25, 1.5-2 hour rides on it.

  85. #85
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    Good to hear! I really wanted to get one from my LBS, but since they currently are not available, I got one through EBay. $188 and free shipping from a Taiwan dealer (out of box but comes with instructions). I plan to take it to the LBS for installation, so hopefully I don't get too much stink eye. ;-)

  86. #86
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    They are simple to work on. Open the seat clamp and expose the inside. Use a 1.5mm allen wrench and remove the cable (it'll have a cap clamped on). Shorten to desired length. Reinstall the cable with a little slack. Check the tightness at the handlebar lever. if it has a little play, open the barrell adjuster. If you have to open it a lot, you need less slack at the seat post. Re-install the seat. Done.
    I'm a mountain bike guide in southwest Utah

  87. #87
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    After a month of not riding, my dropper post lever seems to have "hardened" up. I can't depress it even when I put weight on the saddle. Is there any way to remedy this before I make a trip down to the LBS?
    2010 Giant Trance X3
    2013 Giant Reign 1

  88. #88
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    Probably the cable is seized up.

  89. #89
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    ^ Yep. It happens on the demo bikes. Not really sure why. I wish I had a better answer. I just throw a new cable in.
    I'm a mountain bike guide in southwest Utah

  90. #90
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    With the new model I hope they offer a 425mm or a better yet a 430. Us big guys need a longer post!!! I love my contact but it is just too short!! I would totally buy another one if it was longer. Other wise I am going to buy a Gravity Dropper.

  91. #91
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    Ready to ride...

    Got the post installed yesterday. LBS did a nice install, and I noticed they removed the stock plastic ferrule that goes into the post and replaced it with a metal one. I'm sure there was a benefit to that. Folsom Bike rocks!!

    Can't wait to try it this weekend.
    Attached Thumbnails Attached Thumbnails Giant Contact Switch Seatpost-photo-1-.jpg  

    Giant Contact Switch Seatpost-photo.jpg  


  92. #92
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    Same as Aizen above - my lever is also hardening up (ahem).

    The bike is quite new - I've done less than 200 miles on it but only use the post very occasionally.

    Can I put a little drop of oil into the moving bits of the lever or down the cable? Or is that a big NO NO?
    If so - what oil is best?
    (sorry if that's a stupid question. I can never keep track of what oil is best for what parts - WD, Teflon, dry / wet lube, silicon, etc)

    Thanks!

  93. #93
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    Same as Aizen above - my lever is also hardening up (ahem).
    Has same issue. Took cable off, shortened and rerouted it, greased cable before returning it to housing, lubed around control lever in post head a little - better than new!

  94. #94
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    I brought my bike to the LBS and upon removing the cable, they found that it was rusty! So the mechanic changed the cable and cleaned up the hose (I think). The lever works great now but I noticed after riding home that the seatpost was sagging lower and lower even without me pushing the lever!

    I think there's a solution to this mentioned by some of the earlier posts. I shall wait till I ride again and see if the problem persists. Will keep you guys updated.
    2010 Giant Trance X3
    2013 Giant Reign 1

  95. #95
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    Quote Originally Posted by pixelninja View Post
    I went to the LBS today as well, to get a new derailleur and to have them look at my post. Not only has it been dropping, but the single bolt design keeps slipping. They loosened the cable to alleviate the gradual dropping, and cleaned, greased, and torqued the clamp to stop the saddle from tilting. Hopefully it'll stop both these issues.
    Update: I have not noticed the gradual dropping since the shop loosened the cable.
    "If you suck, that means I'm better. The more you suck, the better I am. So. Let me count the ways you suck." - Scribb

  96. #96
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    uh yeah, put me on the list of siezed up dropper cable (havent actually worked on it yet, so i dont know for sure) the lever is extremely hard to push now. It might be my fault, as i used this bike throughout the snow and winter. hopefully it's just a cable change, but i only had the bike for a few months before it started being problematic.
    fap

  97. #97
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    From bike radar.

    Updated Contact Switch dropper seatpost
    Giantís Contact Switch gets a few refinements to make it more user friendly. The 2014 Contact Switch has two remote actuators, one at the head of the seatpost for external cable routing, and one at the base for internal routing.



    Giant's Contact Switch dropper seatpost has been updated for stealth routing

    Small tweaks have also been made to make the action of the handlebar-mounted remote lighter, and the overall operation of the seatpost smoother.
    Will Climb for Downhill

    2013 Giant Trance X1 29er

  98. #98
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    Giant Contact Switch Seatpost

    http://blog.artscyclery.com/mountain...-dropper-post/

    Looks like great improvements.

    Appears that there are too many changes to upgrade the old posts but I'm gonna verify at my LBS to be sure. Would love to be able to do the stealth routing.

  99. #99
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    My 4 month old post has just turned into a suspension seat post - it doesnt stay up or down. This evolution was quick - only took around 3 rides to morph into a damper. Took out the cartridge and noticed that the actuator "pin" at the top of the damper shaft was loose ie no spring tension at all which was the sensation at the lever as well. Needless to say its back at the shop under warranty...

  100. #100
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    just installed one of the new 2014 models on my 2011 anthem 29er

    works sweet - but only 1 ride. I also have used the CB Krono and have the KS Lev installed on my Satori.

    btw - the KS has been "sticky" since day 1, but could be setup from shop where I bought it who also claimed to have fixed it after i took it in.

    The giant worked flawless thus far and I appreciated the dropper for pressing the anthem hard on some fun DH.

    considering it was more than $150 less than the LEV -i am currently pleased with it.

    lever action is light and feels similar to my LEV.

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