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  1. #1
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    Anthem X cracked frames.

    With the Anthem X having been around for a couple of years now and with the recall on the Anthem X 29'r because of cracks at the top tube/seat tube junction, I thought it would be a good idea to see how many Anthem X 26'r owners have had a problem with their frame developing a crack at the same place as the 29'r.

    Out of the three AX owners, myself included, that I know in my area, two have had to get their frames replaced due to the frame cracking.

    How many others in this forum, if any, have had the same problem?

  2. #2
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    Weird, I Know at least 4-5 guys with Anthems so far no problems. I know they had some with a few of the 29ers, but i have never seen a picture or heard anything about the 26ers breaking.. The good thing is the Lifetime warranty so no worries..

  3. #3
    icy
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    I am still waiting for my frame replacement for a cracked seat tube top tube junction, have not heard anything it's been about 9 weeks

  4. #4
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    Never heard of any regular Anthems with cracked frames. As for lifetime warranty??? 5 years for giant suspension frames (taken from owners manual version 8.0), 10 years for hardtails.

  5. #5
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    They must have changed the Warranty.. I'm looking at my owners manual (2009) and it has a lifetime Warranty as long as the original purchaser owns the bicycle..

  6. #6
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    ^ true, according to my LBS... that's what keeps me buying Giant stuff... good after-sales services and what not... LOL!
    Quote Originally Posted by jcatienza
    There was no need to scare potential buyers and burn bridges "buddy"
    Tell me now, what's Product testing all bout then?

  7. #7
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    Well, if they have changed the warranty, they haven't updated their FAQ on their website...

    http://www.giant-bicycles.com/en-us/page/175/

    Quoting from the above:

    "Giant Bicycle, Inc. ("Giant") warrants the frame and rigid fork of each new Giant brand bicycle and Giant brand frameset to be free from defects in material and workmanship for as long as the original purchaser owns the bicycle."

    Now, I can see how they could get around that by saying something along the lines of "you must have crashed it or been doing 5 foot drops on an XC bike...warranty DENIED!" But on the surface at least it appears that the lifetime warranty is still in effect.

  8. #8
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    Surprised to hear about cracked ax's. I have about 3k miles off road on mine and our shop has sold a few dozen over the years, with some 250+# guys on them without any issues.

  9. #9
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    Quote Originally Posted by 743power
    Surprised to hear about cracked ax's. I have about 3k miles off road on mine and our shop has sold a few dozen over the years, with some 250+# guys on them without any issues.
    This is good to hear. I was hoping that there would not be a whole bunch of cracked frames, but with the two out of three frames cracked in my area I was concerned that maybe Giant had a design problem with the Anthem X.

    With the hassle I and others here in Canada seem to have getting replacement frames, I was contemplating selling my new frame and buying something else. I really like the bike though and didn't really want to do that so I will hold on to mine and hope that the first cracked frame was just an unfortunate occurrence.

    Thanks all for your input.

  10. #10
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    Here in Europe no problems with that as far as I know, and I researched it a bit.

  11. #11
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    Problem of cracking Anthems X (26 ones) exists in Poland and is getting bigger.
    I own 2010 X2 size M, and today i purchased longest Thomson Elite post (410mm) hoping that it will prevent my frame from cracking- now OEM post sits in minimum insert of 5 inches...

    Frames are cracking at seat tube top tube junction under 70-75kg (155-165lbs.) riders with seatpost inserted 5 or more inches in frame.

    The problem is that Polish Giant distributor refuses to replace frames under warranty, infact Giant is known in Poland that they build good frames in decent price but when it will crack they won't replace it on warranty.

  12. #12
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    So far never heard of any Anthems cracking here in the UK, mine is a 2009, with Thomson Masterpiece post(350mm), inserted into the frame 115mm (4.5inches) and I weigh approx 87kg in riding kit.

  13. #13
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    I have already had one frame replaced and am awaiting the outcome of my second frame failure, both developing cracks on the top tube seat tube junction next to the weld. Both frames less than 12 months old. First frame replaced no problem currently being told the second frame failed due to damaged bearings??????? so not covered by warranty! personally I'm not sure how a bearing should affect the structural integrity of a frame, you would have thought they would have taken these things into account during development.
    I have been offered the second frame for a third of the retail price but am not happy with this as I believe its a warranty issue and they don't. Do you think I have a case for argument?
    I live in the UK and both frames are standard 26" wheels.

  14. #14
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    Quote Originally Posted by DanB1978
    I have been offered the second frame for a third of the retail price but am not happy with this as I believe its a warranty issue and they don't. Do you think I have a case for argument?
    Try to find "customer right representative"- loose translation from polish , he should help You with your problem. In Poland they are helping with preparing paper work free of charge,

  15. #15
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    im 210lbs + gear and been riding mine for over 2 years. no cracks, just a great handling bike
    The mountains are calling and I must go

  16. #16
    icy
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    I was told they should have a warranty replacement frame available by the end of March. I was offered a trance x frame immediately but declined and will have to wait. Hopefully they will be in soon as the snow is melting quickly around here.

  17. #17
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    Quote Originally Posted by DanB1978
    I have already had one frame replaced and am awaiting the outcome of my second frame failure, both developing cracks on the top tube seat tube junction next to the weld. Both frames less than 12 months old. First frame replaced no problem currently being told the second frame failed due to damaged bearings??????? so not covered by warranty! personally I'm not sure how a bearing should affect the structural integrity of a frame, you would have thought they would have taken these things into account during development.
    I have been offered the second frame for a third of the retail price but am not happy with this as I believe its a warranty issue and they don't. Do you think I have a case for argument?
    I live in the UK and both frames are standard 26" wheels.

    Sounds to me like they are looking to shaft you on the replacement. Was the first frame replacement just the front triangle and if so who did the tear down and rebuild?

  18. #18
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    Quote Originally Posted by icy
    I was told they should have a warranty replacement frame available by the end of March. I was offered a trance x frame immediately but declined and will have to wait. Hopefully they will be in soon as the snow is melting quickly around here.
    So it has been about 20 weeks so far? Even though it is winter that is still unacceptable. I hope you do get it in time for riding once the trails dry up.

  19. #19
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    Quote Originally Posted by Mikhs
    Sounds to me like they are looking to shaft you on the replacement. Was the first frame replacement just the front triangle and if so who did the tear down and rebuild?
    No the first replacement was a complete frame, new shock etc. This time my bike has been stripped down to the frame by the shop and the frame then returned to Giant UK for investigation and what I mentioned in my original post were their findings.
    I've emailed them direct over the weekend but still awaiting a reply.

  20. #20
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    I found a crack at the seat tube-top tube junction on my '09 Anthem X today. I stopped by the shop where I bought it and I should be getting a new one soon. I'm just wondering what replacement options I'll be getting. If they offer me a current frame, I'm not sure how I'll go about adapting my fork to the newer, tapered head tube or the cranks to the newer press-fit BB.
    Attached Thumbnails Attached Thumbnails Anthem X cracked frames.-frame-break.jpg  

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  21. #21
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    Mine (2010 Anthem X frameset) cracked at the seat/top tube junction as well, I'm 75-78 kgs, ride an XL with a 400 mm seatpost pretty far extended, but still with enough in the frame. Giant was great with replacement, within a week I had a new 2011 frame, the new frame has a sticker at the junction warning about seat post insertion. Getting a headset to fit my conventional fork in the tapered headtube was quite a nuisance as I needed the bike back in order quickly. Also I was running square taper cranks on my old AX so had to buy new cranks, I can't really complain though :-)
    For what it's worth, two riding buddies also have "old" AXs and they also cracked them in the exact same place, but again, Giant does an admireable job around here. I see plenty of guys riding AXs around here and from what I understand the problem is pretty limited, but those using their bike a lot and riding it pretty hard seem to have a great risk of cracking their frame.

  22. #22
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    Quote Originally Posted by CRogge View Post
    I found a crack at the seat tube-top tube junction on my '09 Anthem X today. I stopped by the shop where I bought it and I should be getting a new one soon. I'm just wondering what replacement options I'll be getting. If they offer me a current frame, I'm not sure how I'll go about adapting my fork to the newer, tapered head tube or the cranks to the newer press-fit BB.
    dont need a new fork. just need a lower reducer cup, and possibly upper reducer cup if you get a 2012 frame with the 1.25 upper.

    dont need new cranks, just a press in BB.

    should be less than $100 for both parts and the lbs should do the work for free along with swapping your parts over

    pretty sweet deal for getting a newer lighter stiffer frame for just $100
    The mountains are calling and I must go

  23. #23
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    Quote Originally Posted by Evan55 View Post
    dont need a new fork. just need a lower reducer cup, and possibly upper reducer cup if you get a 2012 frame with the 1.25 upper.

    dont need new cranks, just a press in BB.

    should be less than $100 for both parts and the lbs should do the work for free along with swapping your parts over

    pretty sweet deal for getting a newer lighter stiffer frame for just $100
    Sweet! Thanks for the info! I might look into a tapered fork to make the most of the new frame.
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  24. #24
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    So I guess if you're not the original purchaser.......your just screwed??

  25. #25
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    Quote Originally Posted by anesthesia-matt View Post
    So I guess if you're not the original purchaser.......your just screwed??
    sort of... they may give you a crash replacement deal, which will be cheaper. That's the risk you take with buying any used bike. I'm not aware of any companies honoring a warranty for a 2nd owner.

  26. #26
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    Quote Originally Posted by Evan55 View Post
    dont need a new fork. just need a lower reducer cup, and possibly upper reducer cup if you get a 2012 frame with the 1.25 upper.

    dont need new cranks, just a press in BB.

    should be less than $100 for both parts and the lbs should do the work for free along with swapping your parts over

    pretty sweet deal for getting a newer lighter stiffer frame for just $100
    All good info except the highlighted parts. Last I had checked, Giant only comps the labor for the first 60 days. Per Giant's website: "Unless within the free 60-day repair labor period, you will be responsible for labor costs associated with warranty replacements."

    So the shop may charge to swap parts over. However, some shops do swap parts for free, in which case you're getting a bonus because they're eating the labor (50-100 bucks depending on the shop to swap parts, generally.)

    At any rate, there are only a few Anthem X's around here, but none have needed warranty, yet.
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  27. #27
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    Thanks for the photo, thats clear, thats cracked ...

    I run a smaller dia post, and it flexes a lot, hopes this helps.
    I do a kind of rough riding in the Alps, an I am not light.
    If this for me great fitting frame survive 5 yrs, I am happy to buy a new one.

  28. #28
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    sort of... they may give you a crash replacement deal, which will be cheaper. That's the risk you take with buying any used bike. I'm not aware of any companies honoring a warranty for a 2nd owner.
    I would be happy with a crash replacement deal. It just discouraging, before I bought my 2009 Anthem X frame I Googled and searched the forums for frame problems with the Anthems and found none...except with the 29er models. So I pulled the trigger and bought it, then this post shows up and now it seems my frame is developing the same crack as illustrated by CRogge.

    Guess I'll be flushing $700 dollars down the drain after having it for a whole 2 months and I'll be back on my hardtail

  29. #29
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    Update on the warranty: I received a new 2011 Anthem X2 frame within less than a week of finding the break! It took a little while to get in the lower headset and press fit BB, but it was well worth it! I picked up a new, tapered Sid fork to make the most of the frame. I've put about 30 miles on it since I finished the rebuild on Friday and I have to say that the new frame is a great improvement. I never thought the old frame had too much flex, but the new one definitely seems to track better and inspire more confidence, even with a 9mm QR in the front.
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  30. #30
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    No deal for me.....new bike

    No deal for me from Giant....so I'm moving on. Pivot Mach 4 frame on it's way, brand new with warranty

  31. #31
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    Quote Originally Posted by anesthesia-matt View Post
    No deal for me from Giant....so I'm moving on. Pivot Mach 4 frame on it's way, brand new with warranty
    how so? did you buy the frame used?
    The mountains are calling and I must go

  32. #32
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    Quote Originally Posted by Evan55 View Post
    how so? did you buy the frame used?
    Yep, I was the second owner, so I knew the warranty was out of the picture. I went to the LBS to see if Giant would cut me a deal with a "crash replacement" frame at a reduced cost....but no dice.

    So, after reading all the rave reviews about the Pivot Mach 4 and the sudden increase of cracking Anthem X frames I decided to go with the Pivot. Brand new this time, original owner, full warranty.......lesson learned

    EDIT: Heard over the weekend from a Pivot dealer that the 2011 frames are going on a closeout sale....can't pass it up.

  33. #33
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    Ok. I've cracked two Anthem X frames. The first one was a a black and gray 2009 frame and the second one was an all white 2010 frame. It was in the same spot that all giants break. Another local rider broke the frame the same way. It has been six months since they replaced my frame for a 2011 and the frame is still intact. I replaced my seat post for a longer Thompson one. So far so good. The new frame is a lot stiffer!

  34. #34
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    So, your a X cracker for sure...
    Damn, now I am wondering...
    Keep using my 27,9 seatpost with shim (10 cm long shim, 350mm long post thats is on the min insert length)
    This flexes nicely, so I think loads will be dispersed nicely. It has served well over a year, in a 09 frame, in AM trips in the alps...

    Or get a 30.9 400mm new seatpost.. that will fit rigid... hmmmm doubts..

  35. #35
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    Are you high?
    Quote Originally Posted by leov View Post
    So, your a X cracker for sure...
    Damn, now I am wondering...
    Keep using my 27,9 seatpost with shim (10 cm long shim, 350mm long post thats is on the min insert length)
    This flexes nicely, so I think loads will be dispersed nicely. It has served well over a year, in a 09 frame, in AM trips in the alps...

    Or get a 30.9 400mm new seatpost.. that will fit rigid... hmmmm doubts..

  36. #36
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    know of a bloke that broke his 2011 anthem X1 medium at the seat post top tube junction, frame was replaced asap. reckon he is 75kg wringing wet. Giant replaced at asap. i have 3 giant mtb, have had several never had one break myself... yet

  37. #37
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    Does Giant offer upgrades to the carbon version for warranty replacement for an additional fee?

  38. #38
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    Quote Originally Posted by CRogge View Post
    I found a crack at the seat tube-top tube junction on my '09 Anthem X today. I stopped by the shop where I bought it and I should be getting a new one soon. I'm just wondering what replacement options I'll be getting. If they offer me a current frame, I'm not sure how I'll go about adapting my fork to the newer, tapered head tube or the cranks to the newer press-fit BB.
    Just found out my 11 AX1 has the exact same crack. I heard it pop some time ago but didn't realize what it was until I was cleaning it up today.

  39. #39
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    Update on the New 2011 frame: Broke it!!!! It is so disappointing to keep breaking frames left and right. Right now this is my fourth frame.

    I'm loving how it feels but it gets tiring not to mention the downtime.


    Dicatorsauraurus I asked the rep and he said they don't offered that plus he mentioned that the carbon might break easily from a fall.

  40. #40
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    Carbon

    Considering a 2012 Anthem X Advanced SL0. Have there been any reports of earlier carbon frames failing?

  41. #41
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    I'm planning on purchasing an anthem at the end of the year and I WAS going to buy used until I came across this thread. I'll gladly pay more $$ to get the lifetime warranty though. Thanks everyone.

  42. #42
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    I wouldn't buy this garbage at all (unfortunately I have). It's hard to find another frame that fails so often. Says a lot about Giant's attitude towards testers, sorry, customers.
    At least in USA you have good customer service.
    In Poland, where I come from, no matter how well you treat your Giant, if it fails, it's always owner's fault (it has been mentioned here already). And you are left with 1000$ worth of junk.

  43. #43
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    Quote Originally Posted by Koen View Post
    I wouldn't buy this garbage at all (unfortunately I have). It's hard to find another frame that fails so often. Says a lot about Giant's attitude towards testers, sorry, customers.
    At least in USA you have good customer service.
    In Poland, where I come from, no matter how well you treat your Giant, if it fails, it's always owner's fault (it has been mentioned here already). And you are left with 1000$ worth of junk.
    Its not the wrong bike, its the wrong country.

  44. #44
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    Quote Originally Posted by Dictatorsaurus View Post
    Its not the wrong bike, its the wrong country.
    its not the wrong country, its the wrong polish dealer

  45. #45
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    Quote Originally Posted by Dictatorsaurus View Post
    Its not the wrong bike, its the wrong country.
    Nah, **** bikes. 4 frames in 12 months.

  46. #46
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    No stakes in this game, but just curious how much post the guys who broke frames had out/exposed? Are any of you buy chance down sizing to a smaller frame to make it maybe more nimble, but then running loads of exposed post? Just happened across this thread today, but had never heard of this issue before, had heard of the recall on the 29er version though. Always found Giant to provide good bang for buck and recommend them often, so like to keep up on stuff like this. There's actually a heavier guy riding with our group who just bought one, so I guess slightly vested in this since he's new to MTBing and wouldn't have a clue about this, so won't mention it, but will check on the frame periodically for him.
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  47. #47
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    I had my seat post way past the minimum insertion point and the frame still cracked. I believe it was double the recommended minimum. I have a small frame but there is no way I could have went a medium due to clearance issues.

  48. #48
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    Quote Originally Posted by LyNx View Post
    No stakes in this game, but just curious how much post the guys who broke frames had out/exposed? Are any of you buy chance down sizing to a smaller frame to make it maybe more nimble, but then running loads of exposed post? Just happened across this thread today, but had never heard of this issue before, had heard of the recall on the 29er version though. Always found Giant to provide good bang for buck and recommend them often, so like to keep up on stuff like this. There's actually a heavier guy riding with our group who just bought one, so I guess slightly vested in this since he's new to MTBing and wouldn't have a clue about this, so won't mention it, but will check on the frame periodically for him.
    I'm a fairly hefty guy (230), and I've been putting my 09 Ax through it's paces for a couple of years now, with no problems [knocks on wood]..... and I don't ride "light" either. Not doing any big drops, but I'll get airborne every chance I get. Maybe it's just luck of the draw, when it comes to these frames breaking??

  49. #49
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    I heard about this prior to committing to purchase my 2011 Anthem X 29er 2, and I still went through with the purchase, based on Giant's customer service reputation. Am I worried? Sure. Is it enough to stop me from buying the bike? No. I'll risk it, and if something happens, I'll contact Giant and go from there. I put a lot of weight into customer service, and to me, it sounds like Giant may be at the top of the list when it comes to that factor. At the same time, I did have my bike sized for me by a professional, which is another reason I like Giant......You have to buy through an authorized dealer, making sure they pair you to the right bike for your size and riding style. I shouldn't run into any issues with the seat tube because of that, but if I do, warranty here I come.

  50. #50
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    Hi everybody. I just joined this thread. I have an 2011 anthem X1. Yesterday after 3 days cross country training trip I found a huge crack on my top tube. I am very worried since I bought this bike in the USA and I bought it to mu home country (Argentina). I am not very pleased with the comments I found in this forum and I am afraid of spending a lot of money with international delivery services to receive a new frame which is going to develop the same problem...
    What is your experience with 2012 frames ? Did giant address this problem in new frame sets? Any suggestions or ideas?
    TNX

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