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  1. #251
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    I could get behind being sent Carbon, but I don't know about 27.5 - I'm not sure I want to buy new wheels. I did finally get a look, up close and in person, at a 27.5 Anthem frame. It's much more stout in the areas it needs to be stronger in, based on the break locations in this thread.

  2. #252
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    Another cracked frame

    It looks like I am in the same situation as the rest of you. Here is my dilemma and opinions are welcome.
    I bought my 2011 Anthem 29er x3 from my LBS. I went with the x3 because it was in my budget (barely) and I really digged the color scheme white. So fast forward. The small brace by the lower shock mount is cracked. I took it to the shop and the owner was very helpful as he always is. He took a couple of pics, talked to Giant and they were on board for giving me a new frame.
    Here is the problem. The only frame available at this point is 2014 x29er1. Great looking frame but they have to swap all of my components over. White brake lines, calipers, shock, seat, etc. I don't wanna sound shallow, but does anyone else think it's gonna look funky? I spent the money on the bike bc of the way it rode and the way it looked. Dunno. Tell me what you think.
    Attached Thumbnails Attached Thumbnails Anthem X cracked frames.-anthem_x_3_29er_wht_blue_72dpiwide.jpg  

    Anthem X cracked frames.-anthem_x_29er_1.jpg  


  3. #253
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    Not really I think it will look fine. Better than solid black "murdered out" look - at least you will have some color contrast going on.

  4. #254
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    White bits on black will look good . Now if you had blue hoses going on a green bike, that would be a problem!

    How are the hoses anyway? On my basic spec giant reign a couple of years ago, the white hoses were cracking after a year ( just the outside of course), though I did leave it in the sun a lot.

  5. #255
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    Sell the new seat, put your old one on, go ride. I think you'll be pretty happy.
    I don't rattle.

  6. #256
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    The way I see it your options are either accept the (free) warranty frame and change your parts over, or go buy a new bike that it sounds like maybe you don't want to spend the money for. I once had an ugly bird dog, but he could hunt circles around much prettier dogs. A lot of guys made fun of my ugly bird dog, but a lot of them went home with empty game pockets, and I didn't. Ask yourself this: Is that ugly dog of yours going to hunt, or not?

  7. #257
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    Yours is a 2011? Get the new frame and upgrade some parts and go rip!
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    You must be really bored if you have read this entire post.

  8. #258
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    Ive got 2 black anthems and changed out all my hoses to white it looks killer!
    I always type in bold cuz I'm blind as a bat
    For the Rich there is therapy!!!! for the rest of us we have Mountain Biking


  9. #259
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    Who cares, get the new frame and ride man!
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  10. #260
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    Quote Originally Posted by jkirkpatri View Post
    Good news! New bike (almost) day soon!
    My replacement frame just cracked in the same spot as my original frame. XL, top tube/seat tube junction, just in front of the weld. This time, the break was almost clean through, throwing my rear end out and sucking my rear derailleur through a few spokes. Chain, front derailleur, rear derailleur, rear wheel (spokes only, rim is still good) and rear derailleur cable break were all casualties of this break. Crack happened on smooth gravel, so I was able to stop (versus crash) with no bodily injuries! Bike at shop for warranty purposes. Hope they come through again like last time!

    XL frame, no jumps, wheels on ground most of the time (biggest drop is curb size stuff, so pretty tame), all XC riding, no gravity stuff, overbuild wheels (36 spoke count), rider 255lbs.

  11. #261
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    I appreciate all the replies. Final decision is to go with the new frame but my LBS is going to try to get me a new seat, and a new headset. The anodized blue was a bit to much for me on the hs. Maybe I am a bit old school, but I really appreciate what the shop is trying to do for me. All of this haggle, and they're not charging me a dime. Big thanks to West Liberty Cycles in Pittsburgh!

  12. #262
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    Quote Originally Posted by jkirkpatri View Post
    My replacement frame just cracked in the same spot as my original frame. XL, top tube/seat tube junction, just in front of the weld. This time, the break was almost clean through, throwing my rear end out and sucking my rear derailleur through a few spokes. Chain, front derailleur, rear derailleur, rear wheel (spokes only, rim is still good) and rear derailleur cable break were all casualties of this break. Crack happened on smooth gravel, so I was able to stop (versus crash) with no bodily injuries! Bike at shop for warranty purposes. Hope they come through again like last time!

    XL frame, no jumps, wheels on ground most of the time (biggest drop is curb size stuff, so pretty tame), all XC riding, no gravity stuff, overbuild wheels (36 spoke count), rider 255lbs.
    Well crap. Let us know how this turns out. I have a sneaking suspicion you'll be offered a carbon frame. I think they're starting to run out of AL frames. Probably because they're replacing so many of them.

  13. #263
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    Yeah, it's a bummer. First frame was almost two years, replacement frame was less than six months (of actual riding). Turner Czar is on my list for spring 2015 so I'll probably sell the Giant at the end of the year.

  14. #264
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    Replacement frame should be at the LBS tomorrow, making that a two business day turnaround. LBS will have bike put together by Saturday. Delay due to backorder on new chain ring, so not the shop's or Giant's fault. Again, superb warranty promptness!


  15. #265
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    Replacement frame and bike build received last Friday. Eight day turnaround with three of those days waiting on parts other than the frame set. Excellent customer service from both the LBS and Giant.




  16. #266
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    Quote Originally Posted by Ace5high View Post
    I don't mean this in response to anyone in particular who might have posted but I have seen a common theme with the cracked frames...

    It would seem Gaint might do well to have a weight limit on the Anthem X

    Im not being a wiseass btw... Think about it, what does an Anthem X Alu frame weigh? Something like 5 lbs?? Pretty sure my AX frame is as light as my last lightweight Carbon Frame. I mean they did a great job cutting weight on the Anthem X but your average consumer doesn't think about weight limits of a frame or what type of riding its designed for, they just like the feel and want to ride the thing.

    If Giant had built a 6+ lb Anthem X frame we likely would not hear about so much breakage. On the other hand, I myself would probably not have bought the bike if it weighted that much... And on another side, if I weighed 200+ I would probably be more comfortable riding a RIP9 or something with some beef to it ya know?

    Maybe Giant needs to put a disclaimer or weight limit on the Anthem X? What do you guys think?
    I'm 58kg & have been riding my anthem for less than 6months-small frame size. I dont do any crazy stunts or major drop offs as im pretty new to mtbing....& yesterday i found a crack ib my top tube exactly like the one in the photo someone else posted (about 3 inches from the seat post join). Have contacted my dealer & hope that they'll sort everything for me. Bit disappointed as its my first decent mountain bike & living in NZ i hope they won't take too long to sort it!!

  17. #267
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    Like you mentioned, unfortunately this is somewhat common on the Aluminum Anthems. You'll be fine since Giant has ample experience with this issue. Good luck. It sucks.
    I'm a mountain bike guide in South West Utah

  18. #268
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    Quote Originally Posted by jkirkpatri View Post
    Replacement frame and bike build received last Friday. Eight day turnaround with three of those days waiting on parts other than the frame set. Excellent customer service from both the LBS and Giant.



    That's a serous bit of seat post length. Good they still gave you warranty.

  19. #269
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    Quote Originally Posted by MillK View Post
    I'm 58kg & have been riding my anthem for less than 6months-small frame size. I dont do any crazy stunts or major drop offs as im pretty new to mtbing....& yesterday i found a crack ib my top tube exactly like the one in the photo someone else posted (about 3 inches from the seat post join). Have contacted my dealer & hope that they'll sort everything for me. Bit disappointed as its my first decent mountain bike & living in NZ i hope they won't take too long to sort it!!
    Be interested in how you get on . My 2011 must be due to crack soon, surely? Hoping NZ distributor is as good as the USA one. I like the thought of being able to upgrade to an advanced frame for a reasonable additional fee?

  20. #270
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    Quote Originally Posted by gvs_nz View Post
    That's a serous bit of seat post length. Good they still gave you warranty.
    Seat post has a good two inches left before the minimum insertion line. There's about five inches of post in the frame still. Both warranties were hassle free as my post wasn't even close to borderline from a warrant perspective.

  21. #271
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    Quote Originally Posted by jkirkpatri View Post
    Seat post has a good two inches left before the minimum insertion line. There's about five inches of post in the frame still. Both warranties were hassle free as my post wasn't even close to borderline from a warrant perspective.
    Yeah, I run with a lot of exposed seat post too, but I'm running a 400mm post, not a 350, so still a lot in the frame too. It was never brought up as a factor, possibly because it was my shock mount that broke, not the TT/ST junction, and possibly because my LBS knows me so well.

  22. #272
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    Bike shop noticed a crack at seat tube, top tube junction last week. Giant can't get me a replacement frame in a Large until October!! I will have to use an XL for race season......

    Should I be able to acclimate to the size change pretty quick? I am 6'-1".Anthem X cracked frames.-20140807_014918770_ios.jpg
    '14 Giant Anthem Adv 29
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  23. #273
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    Put a shorter stem on and put your seat in a good spot and you may not even notice. Maybe.
    I'm a mountain bike guide in South West Utah

  24. #274
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    Re: Anthem X cracked frames.

    Yes they are on back order I had to wait 3 weeks for my large. They sent me 2015 frame which I'm stoked about, also have to give Cadence Cyclery a shout out for going out of their way in helping with the warranty! Anthem X cracked frames.-uploadfromtaptalk1408496526720.jpg

  25. #275
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    Damn, i'm starting to feel sorry my Anthem seems to be unbreakable... I'm close to 90 kilo fully equiped and ride my 2010 anthem as hard as i can and it's still in perfect condition


  26. #276
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    Anthem X cracked frames.

    Quote Originally Posted by rt4x4 View Post
    Yes they are on back order I had to wait 3 weeks for my large. They sent me 2015 frame which I'm stoked about, also have to give Cadence Cyclery a shout out for going out of their way in helping with the warranty! Click image for larger version. 

Name:	uploadfromtaptalk1408496526720.jpg 
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    Are the new frames coming with any down tube protection? I know the new 27.5s have it.


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  27. #277
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    No it doesn't look like it.
    Last edited by rt4x4; 02-20-2015 at 02:06 AM.

  28. #278
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    Am I just being paranoid or is this the beginning of the end? Exactly the same place as earlier

    Anthem X cracked frames.-ax.jpg

  29. #279
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    Tough to say. Let us know how it turns out.

  30. #280
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    Posted in another thread but thought I would add and give some props to Giant customer Service and my LBS. I had a crack in my 2011 and it took only one week from the tiem I dropped it off at the shop until my 2015 medium anthem x alu 29 arrived no hassle at all. As long as giant keeps making 29ers they have a customer.
    XC, Road, XXC, Endurance, Mtn, All-Mtn, Cross, Gravel, just go have fun on 2 wheels!

  31. #281
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    I did backread from page 1 and it seems that this problem is inherent to 2010 - 2013 anthem frames.

    Is it safe to conclude that 2014 and 2015 29er anthem frames are better engineered now than they were before.

    This bike is the best valued full suspension xc/trail 29er out there based on my research, im just being thorough before i take the plunge and order 1.

  32. #282
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    Quote Originally Posted by shiopz View Post
    This bike is the best valued full suspension xc/trail 29er out there based on my research, im just being thorough before i take the plunge and order 1.
    Just order one... I've had my anthem x from 2010 and i firmly believe that the amount of frames (relative) that is actually cracked is way smaller than this thread makes you believe. Think about it. this thread is only 12 pages with maybe 3 to 4 cracked frames per page. that makes perhaps 50 cracked frames. Pretty sure the amount of anthems shipped is actually in the 100 000's. So the chance to get a faulty frame seems very very small. And even if you get one it seems (like all stories here are confirming) that Giant is more than willing to replace frames. After all you do have 5 years warranty on their frames... and let's be honest if you keep a frame 5 years you are longing for it to break so you have an excuse to buy something new (j/k)

  33. #283
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    you have a solid point there buddy!

    now where is that like button when you need one!

  34. #284
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    Yep. Coming from one of the people who had one of those cracked frames - pull the trigger. I don't think they've changed anything on the frames, and I've had my second frame longer than my first one now, with no problems, and I haven't done anything different (not that I did anything that might cause the first one to break either). Even if something does happen, they will take care of you.

  35. #285
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    Same here no regrets although my cracked 2011 rebuild is now my backup, got seduced by a carbon 29er from another manufacturer.

  36. #286
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    Quote Originally Posted by shiopz View Post
    I did backread from page 1 and it seems that this problem is inherent to 2010 - 2013 anthem frames.

    Is it safe to conclude that 2014 and 2015 29er anthem frames are better engineered now than they were before.

    This bike is the best valued full suspension xc/trail 29er out there based on my research, im just being thorough before i take the plunge and order 1.
    Frames are the same. I've broken two XL frames in two riding seasons. I'm on my third warranty frame. In both frame failure cases, it was the top tube seat tube junction weld that gave out and cracked. No issues on warranty for both bikes and turnaround for both times was approximately one week.

    Given MY history, it's only a matter of time before I crack this frame as well. For that reason, I'm shopping for a new bike for next year and will sell my Giant off. I have no issues with the performance on the bike itself. If the junction was beefier, I'm sure I'd still be on my original frame and more than happy.

  37. #287
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    Quote Originally Posted by El_Angelo View Post
    After all you do have 5 years warranty on their frames...
    Giant has a lifetime warranty on their frames.
    I'm a mountain bike guide in South West Utah

  38. #288
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    Just as an update, I'm sadly still waiting on a carbon Anthem replacement frame. Going on 4 months now. *tears* Ended up buying a Surly ECR to hold me over and give me more utility down the road.

  39. #289
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    Most US consumers have less turn around time waiting for their frame replacement.i assume you are from a different country that's why its taking time...otherwise probably no stock of frames really or just a weak local bike shop support.

  40. #290
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    I have a 2014 anthem advanced carbon. I have ridden the hell out of it.....rock staircases and jumps and rock gardens on the regular. no problems with the frame. I weigh 180lbs and ride a size medium. I was surprised to see broken Giant frames cuz I always feel mine are super stout and strong.

  41. #291
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    Quote Originally Posted by shiopz View Post
    Most US consumers have less turn around time waiting for their frame replacement.i assume you are from a different country that's why its taking time...otherwise probably no stock of frames really or just a weak local bike shop support.
    South Carolina. Giant has no frames in stock, which is kind of hilarious, and kind of sad. They don't seem to be in any rush to manufacturer 29ers either. As a customer with 4 Giants it's really disheartening to see them "abandon" their existing customer base. I'll be looking to other manufacturers for the next bikes I buy.

    Quote Originally Posted by sb bike king View Post
    I have a 2014 anthem advanced carbon. I have ridden the hell out of it.....rock staircases and jumps and rock gardens on the regular. no problems with the frame. I weigh 180lbs and ride a size medium. I was surprised to see broken Giant frames cuz I always feel mine are super stout and strong.
    For the most part it seems only the alloys really have the issue. The top tube design is really thin at the seat post junction. The carbons and the new 27.5s have a thicker top tube.

  42. #292
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    Quote Originally Posted by sb bike king View Post
    I have a 2014 anthem advanced carbon. I have ridden the hell out of it.....rock staircases and jumps and rock gardens on the regular. no problems with the frame. I weigh 180lbs and ride a size medium. I was surprised to see broken Giant frames cuz I always feel mine are super stout and strong.
    The carbon frames are actually much stronger, especially in the area of the lower shock mount that has been a problem for me. I'd be surprised to see a cracked carbon frame from anything other than a massive crash.

  43. #293
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    Quote Originally Posted by koedi View Post
    Am I just being paranoid or is this the beginning of the end? Exactly the same place as earlier
    Update.

    Contacted LBS 9-Sep and they created warranty reclaim. Giant approved warranty reclaim 12-Sep and offered carbon frame for a reasonable price. New frame at LBS 15-Oct and I just picked it up.

    Everything went smoothly and a bit faster than last year. Let's see if this frame lasts longer

  44. #294
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    Looks like last night I cracked my advanced frame. I took a rock to the downtube and heard it Crack. Was a rock about the size of a quarter but it must have hit just right. I had automotive clear bra on the downtube and it cracked it through it.

    My lbs wouldn't warranty my frame under cosmetic damage when I took it in for 2 other cracks they deemed to be cosmetic. I bought the frame as a leftover '13 last year in Feb, so I've had it 9 months and put about 900 miles on it. I'm hoping they warranty it or I'm going to be finding a new lbs.




  45. #295
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    Quote Originally Posted by Utahbikemike View Post
    Looks like last night I cracked my advanced frame. I took a rock to the downtube and heard it Crack. Was a rock about the size of a quarter but it must have hit just right. I had automotive clear bra on the downtube and it cracked it through it.

    My lbs wouldn't warranty my frame under cosmetic damage when I took it in for 2 other cracks they deemed to be cosmetic. I bought the frame as a leftover '13 last year in Feb, so I've had it 9 months and put about 900 miles on it. I'm hoping they warranty it or I'm going to be finding a new lbs.
    First this has nothing to do with your LBS. Second, this is not and will never be a warranty issue. It's frame damage caused by a rock, not a manufacturing defect on Giants part. Third, there are like 8 layers of carbon in that area (I've seen extensive damage there and counted layers), if it doesn't feel spongy to the touch then it is perfectly fine, you may have just cracked the clear coat.
    I'm a mountain bike guide in South West Utah

  46. #296
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    Anthem X cracked frames.

    Quote Originally Posted by Silentfoe View Post
    First this has nothing to do with your LBS. Second, this is not and will never be a warranty issue. It's frame damage caused by a rock, not a manufacturing defect on Giants part. Third, there are like 8 layers of carbon in that area (I've seen extensive damage there and counted layers), if it doesn't feel spongy to the touch then it is perfectly fine, you may have just cracked the clear coat.
    ^^This


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  47. #297
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    Well, an update.

    It had everything to do with my lbs.

    I understand the impact damage was not warranty. The only reason I was mad about it was the sheer size of the rock that did it. It was about the size of a quarter. I've taken rocks bigger than potatoes to the downtube with no issues.

    My biggest concern was the 4 other paint cracks forming on the frame. My first one appeared 3 months into my ownership. I've had this frame 9 months, I cringed thinking about what it will look like in a couple years. I'd never be able to resell it, ever.

    I took it to another shop, they sent in pictures and they're warranting it under the giant 1yr paint clause. Giant stepped up for me and I'll be a loyal lifetime giant customer now.

    Only bad thing is that large frames are on backorder until march or so, but they ordered me one and are letting me ride this frame until it gets in. Can't be happier and will be ordering a defy advanced 2 come springtime.

  48. #298
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    Once again. Nothing bad on your lbs. Only bad on you and the new shop that warranties it under a bogus paint clause claim. Damage is in no way, no how, a warranty issue. You are one of the reasons everyone's bikes cost more. Thanks for that.
    I'm a mountain bike guide in South West Utah

  49. #299
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    Look at the top tube cracks. It's in the paint. I had nothing to do with that. I also had nothing to do with the one that formed in the bottom bracket area under my bottom link.

    It's not a bogus claim if my frame is faulty.

    Say you buy a car and the paint starts fading after a year into your ownership. Sure the car drives fine, but you ponied up the cash for a new car instead of buying a used one. Car manufacturer clearly covers this issue, so you take it to dealer #1. Dealer #1 tells you to keep driving the car its just cosmetic. You get another spot that fades and dealer #1 tells you again its still cosmetic and it's not worth talking to the manufacturer. They then call you a liar and tell you that this warranty does not exist and it's not written down anywhere. When I then show them the paragraph covering the warranry they will not even look at it.

    You get frustrated and take it to dealer #2, dealer #2 says they'll talk to the manufacturer but to not to get your hopes up.

    Deaer #2 says manufacturer will cover the issue. All they had to do was ask, wich the 1st shop wouldn't even do. (I bought the frame from the 1st shop, fyi)

    It's not a faulty claim. Giant clearly coveres paint finish against peeling and cracks for the 1st year of ownership. If you have a problem with that then talk to giant, not to me.

    Your bikes cost more money because people pay asinine prices for them, because they can. If I have to spend thousands of my money on a frame I want a warranty. Giant has the best one, hands down. I chose to make a claim, wich I can do. You accusing me of raising frame prices is just silly. Giant could have declined the claim, I would have bought a ripley, niner or a tallboy frame and never bought another giant. (Ive owned about 7 giants in the last 2 years, fyi. Ranging from my carbon anthem to a reign xo and a defy advanced). Giant would have lost more frame sales in the next year from me alone, versus eating one at their cost and keeping me as a customer.

  50. #300
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    You said a rock hit your frame and caused the paint crack. Which is it?
    I'm a mountain bike guide in South West Utah

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