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  1. #201
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    Anthem X Advance 2 model 2012 "only year in production"
    Same problem cranked in the seat post bottom...
    Cheers!!!

  2. #202
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    Has anybody had any issue claiming warranty on there frames with aftermarket parts fitted.

  3. #203
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    Hmm. I had XO brakes and a 400mm Easton seat post on my bike when I did my warranty stuff and had no issues.

  4. #204
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    Only if it can be shown/articulated that the aftermarket part may have been a cause of the frame failure. I.e. any longer travel fork.
    I'm a mountain bike guide in South West Utah

  5. #205
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    Quote Originally Posted by m4rki View Post
    Has anybody had any issue claiming warranty on there frames with aftermarket parts fitted.
    First thing my LBS did was check my Thomson post for how far it was inserted into the seat tube. Once they saw that it was inserted well past the minimum insertion point, my warranty went ahead with no issues or hassles. It was literally a ten second inspection (loosen seat post clamp, raise seat tube, yep, it's in there good, put seat post back to original spot, tighten seat post clamp).

  6. #206
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    Quote Originally Posted by Silentfoe View Post
    Only if it can be shown/articulated that the aftermarket part may have been a cause of the frame failure. I.e. any longer travel fork.
    Any evidence to support this? Have any of the cracked frames mentioned in this thread run a longer travel fork?

    I'm on my third Anthem X29, first was Aluux, second and present one Advanced. All had 120mm forks and IMO rode better than stock. 185lbs with no gear and ride aggressive XC/Trail with no issues so far.

  7. #207
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    Bacdoc, if you showed up with a 120mm fork and a cracked head tube, i think your chances of getting warranty on a frame would be slim. If however it has a cracked seatube top tube junction which is far more likely, then it's hard to imagine having any problems except from a store employee who is a little short in the brains dept .

  8. #208
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    I've bought all my frames used so not eligible for warranty. To me it's worth the discount and if I brake this carbon frame I'll send it to Calfee and rebuild. Just can't see how slackening the HT angle slightly would lead to failure but would like to see evidence of this. I would bet that most if not all of the cracked frames are running stock components.

    From the abusive riding/crashing I put this latest anthem thru, I'm pretty impressed, I mean the frame even seems more scratch resistant than the Alu. I don't baby the bike and looks like new.

    A brand like Giant produces a kazillion frames an there always is a possibility of a defect. Feel bad for those who got a lemon but Seems like Giant has been taking care of warranty issues - that's why you pay a premium for new bike from the LBS and a good reason to buy from the LBS if you have concerns.

  9. #209
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    As a Giant dealer I will look at your broken frame to determine why it cracked before I contact Giant. So yes, I have plenty of evidence to back up what I'm posting here. If you only buy used, why are you so interested? Giant does a great job with warranties but they won't help if you've added parts the bike wasn't designed for. This is standard with any brand.
    I'm a mountain bike guide in South West Utah

  10. #210
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    If you read my post, I know warranty does not apply and that's not the issue. People say a lot of stuff but sometimes reality is different. I'm interested because it's been brought up (fork travel) but I've never seen it. Most of the stuff posted on here is cracked frames with stock components. I value your opinion as a dealer and if you said your shop has seen this I would believe the relationship. If you said you never saw one that is interesting to me too. Just curious, what's wrong with that?

  11. #211
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    Slacking the HTA up with a longer travel fork isn't the problem with a longer fork. The problem is the additional leverage it exercises on the head tube and HT/TT junctions.

  12. #212
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    Data points to add to the issue of cracked aluminum Anthem 29 frames.

    In the group of guys I ride with, there are/were 4 aluminum Anthem 29s. The two bikes that are ridden the most have both broken at the top tube/seat tube intersection.

    1. My 2011 XL cracked after 1.5years. I am 170lbs. I ride a lot but am an 'on the ground' XC guy, at least with this bike, and have always been easy on wheels and frames. Unfortunately, I'd just sold the bike to my 160lb friend a month before it broke, so there was no warranty. Thomson post, 6cm short of full extension (ie. plenty of post in the frame)

    2. 2012 medium: Cracked after 1 season of riding by my 150lb friend. Stock seatpost, inserted far into the frame

    The two bikes that haven't broken are owned by guys that ride once every week or two, ie. not much.

    I think there's a design problem causing the joint to prematurely fatigue and crack, and this problem hasn't been fixed.

    FWIW, the carbon Anthems have held up better so far.

  13. #213
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    Quote Originally Posted by TwoWheelMan View Post
    Data points to add to the issue of cracked aluminum Anthem 29 frames.

    In the group of guys I ride with, there are/were 4 aluminum Anthem 29s. The two bikes that are ridden the most have both broken at the top tube/seat tube intersection.

    1. My 2011 XL cracked after 1.5years. I am 170lbs. I ride a lot but am an 'on the ground' XC guy, at least with this bike, and have always been easy on wheels and frames. Unfortunately, I'd just sold the bike to my 160lb friend a month before it broke, so there was no warranty. Thomson post, 6cm short of full extension (ie. plenty of post in the frame)

    2. 2012 medium: Cracked after 1 season of riding by my 150lb friend. Stock seatpost, inserted far into the frame

    The two bikes that haven't broken are owned by guys that ride once every week or two, ie. not much.

    I think there's a design problem causing the joint to prematurely fatigue and crack, and this problem hasn't been fixed.

    FWIW, the carbon Anthems have held up better so far.
    I think you've pretty much nailed it. When mine let go, it wasn't because I was catching a bunch of air; I think it's a design issue.

    When my frame cracks again, I'm going to ask my LBS if there's anyway that I can spring for the carbon frame (I'd pay for the upgrade) as I think that the carbon mold on the frame addresses the seat tube/top tube junction issue. I'm very happy with the geometry and maestro suspension design, so I don't want to go to another company if I can help it.

  14. #214
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    Quote Originally Posted by jkirkpatri View Post
    When my frame cracks again, I'm going to ask my LBS if there's anyway that I can spring for the carbon frame (I'd pay for the upgrade) as I think that the carbon mold on the frame addresses the seat tube/top tube junction issue. I'm very happy with the geometry and maestro suspension design, so I don't want to go to another company if I can help it.
    One of my friends did exactly this -- paid for an upgrade to a carbon replacement frame. So far, so good. It rides better, with a stiffer front end, too. That's definitely the way to go!

  15. #215
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    That's my plan as well. Anyone know what, if any, the weight difference is in the carbon frame? I've got a friend with a carbon Anthem, and my bike isn't much heavier than his. Makes me think the weight difference in the carbon and Al frames isn't much either, which would lead me to believe either the carbon is WAY over built (probably not) or the AL is way under built, which is more likely. I know for a fact the carbon frame is much beefier around the shock mount than the AL frame (that's where mine broke).

  16. #216
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    Re: Anthem X cracked frames.

    +/- 185 grams difference iirc
    12 Anthem X29
    13 XTC 29

    07 Epic Marathon carbon
    04 Stumpjumper FSR Anniversary
    03 Stumpjumper FSR Pro
    00 Rockhopper Pro

  17. #217
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    Uh huh. Thanks, I figured it would be something pretty minimal. It's less than a half pound, which backs up what I was thinking. Has anyone besides me ever make a close study of the lower shock mount between the carbon and AL frames?

  18. #218
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    Quote Originally Posted by Cotharyus View Post
    which would lead me to believe either the carbon is WAY over built (probably not) or the AL is way under built, which is more likely. I know for a fact the carbon frame is much beefier around the shock mount than the AL frame (that's where mine broke).
    It probably the latter. I don't think the Al frame is under built. After all it's a light XC race frame. Many heavier riders beat on them without any issues.

    Judging by the XTC carbon frames, Giant tends to focus more of durability and stiffness without their carbon frames rather than light weight.

  19. #219
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    Add me to the list. 2011 X1 29er, cracked at the lower shock mount. Replacement frame on the way to my LBS.
    www.noblealeworks.com

    Pick a wheel size and be a dick about it

  20. #220
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    Quote Originally Posted by ducatirider2 View Post
    Add me to the list. 2011 X1 29er, cracked at the lower shock mount. Replacement frame on the way to my LBS.
    Are they giving you the option of an Advanced or just another alloy one?

  21. #221
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    Didn't even ask. I wanted another AL frame
    www.noblealeworks.com

    Pick a wheel size and be a dick about it

  22. #222
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    Well... I'm sorry to read all these words only after buy a used Alu 2013 AX 26er frame... I should expect my frame to crack in the near future? Ok, I bought a used frame but from a great brand that should do great bikes, not paper bikes. Giant site even says that this frame can take a 130 kg rider!
    If it brakes, what can I do? Can be welded again by someone good in this stuff?

  23. #223
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    Well, you have two options. Either ride it, and don't worry about it, or sell it to someone else, and don't worry about it. Presumably you got a really good price on it since it was used. The odds are in your favor against it breaking because if you look at the number of bikes sold vs the number turning up broken here, it's a very small percentage. But for someone like me who has bad luck with frames, that's why a used bike is pretty much always out of the question.

    If you keep it, and it breaks, you can always use the components to build up another frame of your choice, so it isn't a complete loss.

  24. #224
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    It's possible to repair these kind of damages? Even if it was a new frame, I think Giant should do something about this, not only give a new frame. I've bought a used one, but knowing this, I'm not sure if my future frame will be a Giant even a new one with warranty... Yes, my only chance is to ride and don't think about this...

  25. #225
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    It's very rare with a 26" frame - it's very common with a well ridden 29er in large with a lot of seatpost out ( hence the large)

    Yes, you can weld a frame - alu bike frame builders can do it easily

  26. #226
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    Ok... I've 6ft, 200 pounds medium frame (I like short bikes) with Thomson seatpost 410 mm... It's better to start praying...
    I don't ride like crazy but I've some rocky stuff near home...

  27. #227
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    Status update.

    Quote Originally Posted by koedi View Post
    Finally good news. Giant has processed claim and new frame is on the way. Yay!
    After four (4) friggin months from contacting LBS for the first time new frame has finally arrived at LBS. It took one (1) month to process the claim and it took three (3) months to ship new frame from Giant to LBS. Luckily it was off season and bike was still usable.

    This was my second and last Giant.

  28. #228
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    That's a pretty stark contrast to what most people experience with Giant's warranty process. Most people's claims take less than a week from start to finish.

  29. #229
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    Agreed. I just ran a warranty for a customer on a 2012 XTC. I sent in pictures after talking with their warranty department at 6pm. By 10 am the next day it was approved and an offer on the table for the customer (they are currently out of replacement carbon XTCs). If you had a delay, it is your LBSs fault.
    I'm a mountain bike guide in South West Utah

  30. #230
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    Picked my bike up yesterday from the LBS with the new frame, 10 days after I dropped it of there with the cracked frame.
    www.noblealeworks.com

    Pick a wheel size and be a dick about it

  31. #231
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    Quote Originally Posted by Silentfoe View Post
    .... If you had a delay, it is your LBSs fault.
    I guess it is necessary to mention that this was European LBS in a fairly small market area. To my understanding there is no other contact to Giant than dealer portal or country rep. Giant HQ and main warehouse is located in Netherlands and everything comes through that place. Still, they could have taken stronger approach solving this issue.

  32. #232
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    2011 Giant Anthem X3 29er Cracked Frame

    Add me to the list of cracked frames.

    Bought it used so warranty won't help me out. However, LBS said if I could track down the original owner and they have the receipt I could warranty it. In process of doing that...keeping fingers crossed as the owner lives in CA and I'm in TX.

    In the event that I cannot get it warrantied LBS said they might be able to track down a 2013 frameset and transfer all the components. Anyone aware of the cost of the frameset? LBS said it would be under warranty this way which I'm fine with if a new broke again.

    What are thoughts on re-welding this area? I have a buddy who is an experienced TIG welder but seems to be a pretty small area.

    Oh yeah, right after I took this pic I dropped my iphone and cracked the screen....when it rains it pours I guess.

    Anthem X cracked frames.-img_0730.jpg

  33. #233
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    Sounds like their warranty service is second to none, but they still earn a WTF for using the same frame they recalled three years ago. Maybe they've tweaked the weld since 2011, but the weld isn't the problem. The problem is the TT about 1/4" north of the weld.

    I'd guestimate there is some combination of the following 3 circumstances contributing to this:

    Incomplete / Inadequate Annealing
    Considering that every ST/TT-related crack is occurring approximately 1/4" away from the weld on the TT - right where I'd suspect a huge temp variance during welding - there may be an annealing issue at play. The annealing process is employed specifically to prevent this sort of problem... but it's not a silver bullet:

    Inadequate TT Diameter
    I have to admit that even before I saw this thread, there were several times I looked at my TT/ST joint and thought "I can't believe how small that is" (that's what she said). Look at virtually any other frame, and the diameter is much larger at that joint. Even my road bike (which has opposing seatstay support) has a beefier TT.

    Which brings us to:

    Zero Reinforcement
    Sussers don't/can't have seatstays on the other side of the ST offering opposing support, which is why a lot of frames you see have a miniature triangle at the TT/ST joint (see Rip9, Superfly), or at the very least, a beefier TT joint (see Trance).

    Seems to me that a larger diameter TT + even the slightest bit of reinforcement to the area = SOLVED... not sure why they haven't tweaked the design
    Last edited by CodeJockey; 02-13-2014 at 08:57 AM.
    Road: 2013 Trek Madone 2.3
    MTB: 2014 Giant Anthem 3 27.5

  34. #234
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    I've been thinking about this more and I'd be curious to learn how the rear shock was set when people experienced a crack (for instance, was it locked out?). The Maestro suspension looks like it would induce a fair amount of forward stress on the ST, causing a very slight pivot of the tube at the HT joint, thus causing a crack.

    Just thinking out loud. But, a reinforcement joining the HT to the ST just above the suspension would go a long way to distributing that force, if that's in fact what's causing the fractures.
    Road: 2013 Trek Madone 2.3
    MTB: 2014 Giant Anthem 3 27.5

  35. #235
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    No offense man, but I think you may be over reacting a little. And that's coming from one of the guys who broke a frame.

    Since you asked - I've never locked out my suspension. I don't really see it as a viable way to do things, because I don't like stopping to change settings on stuff I can't reach from the seat, and I don't like the way the leaver on the rear shock sticks out when it's locked. I'm also a pretty big guy, with my pack on ready to ride, I suspect 220-225 is a realistic range. Yes, I wear a heavy pack, a gallon of water, a tube, a pump, a hand saw...no, I won't stop and change settings, yes I will stop and clear a fallen tree (if it doesn't make the trail more fun). As such, I run about 235 PSI in the rear shock. No, I don't jump my bike. Yes, I do bunny hop, pump, and ride some fairly large (as in bottom out the suspension large) G-outs.

    Here's the bottom line. If I didn't like the bike, or it didn't have a great warranty, I wouldn't keep it. But (and keep in mind, I've owned a lot of bikes, and ridden even more) this bike is maybe the best bike I've ever ridden - for what I do. And that includes some wunderbikes that I couldn't by a frame on for what I paid for this bike. Don't sweat the problems that have been had. Tons of these bikes have been sold. What you see posted here is likely a very, very small percentage of what's been produced, and most if it likely by pretty rowdy or hard core riders that are putting a lot of miles on their bikes, or people who experienced failures doing less because of real production problems.

    Either way, my advice is stop worrying, ride the crap out of it, and take advantage of the warranty if it breaks. When it does, do what I did. Say thank you for the new frame, get back on it, and ride the crap out of it some more.

  36. #236
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    Quote Originally Posted by CodeJockey View Post
    Sounds like their warranty service is second to none, but they still earn a WTF for using the same frame they recalled three years ago. Maybe they've tweaked the weld since 2011, but the weld isn't the problem. The problem is the TT about 1/4" north of the weld.

    I'd guestimate there is some combination of the following 3 circumstances contributing to this:

    Incomplete / Inadequate Annealing
    Considering that every ST/TT-related crack is occurring approximately 1/4" away from the weld on the TT - right where I'd suspect a huge temp variance during welding - there may be an annealing issue at play. The annealing process is employed specifically to prevent this sort of problem... but it's not a silver bullet:

    Inadequate TT Diameter
    I have to admit that even before I saw this thread, there were several times I looked at my TT/ST joint and thought "I can't believe how small that is" (that's what she said). Look at virtually any other frame, and the diameter is much larger at that joint. Even my road bike (which has opposing seatstay support) has a beefier TT.

    Which brings us to:

    Zero Reinforcement
    Sussers don't/can't have seatstays on the other side of the ST offering opposing support, which is why a lot of frames you see have a miniature triangle at the TT/ST joint (see Rip9, Superfly), or at the very least, a beefier TT joint (see Trance).

    Seems to me that a larger diameter TT + even the slightest bit of reinforcement to the area = SOLVED... not sure why they haven't tweaked the design
    All the cracks I've seen recently in this thread are at the BB seat tube brace. Nothing to do with the original problem. I suspect it's more to do with the front triangle flexing slightly around the BB than the shock locked out or pushing to big a gear etc. As you say heat treatment or welding heat soak on two pieces of metal with different dimensions.

    If it really was a major problem then I can't see why they wouldn't have beefed up the brace. Unless that will case problems down stream.

    Can't even see why you need the brace IMHO. Probably ride for years cracked.

  37. #237
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    For all we know, giant have 100,000 raw frames in inventory for the 29er and can easily design a new joint, like they have with the 27.5.

    Trying to predict the future is hazardous, but it's gotta be equal chance that either they stop with 29ers altogether or swap totally to carbon

  38. #238
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    Quote Originally Posted by gvs_nz View Post
    Can't even see why you need the brace IMHO. Probably ride for years cracked.
    If you'd ridden a bike with a cracked brace and heard the noise it makes, you'd know why you need the brace. I doubt very seriously a frame would last long with that brace cracked. FWIW, the carbon frame is MUCH beefier around the shock mount, and is my next option (reduced cost/crash replacement/upgrade) if I break another frame at the brace.

  39. #239
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    Quote Originally Posted by Cotharyus View Post

    Either way, my advice is stop worrying, ride the crap out of it, and take advantage of the warranty if it breaks. When it does, do what I did. Say thank you for the new frame, get back on it, and ride the crap out of it some more.
    That's what I rekon. My 2009 X1 large cracked recently. It's dead. Rode the crap out of it, sometimes at a cracking pace..... Waiting on a nice new shiny frame. May even put frame skin on this one. By the time that one's dead too, most of the rest of the bike will be well past the use by date. Looking a bit like grandfathers axe already. Going to look funny. Shiny frame rest looking a bit "established" I'll refrain from washing it for a bit just so it all blends in.
    Ride it like you stole it, and the owner is chasing you.

  40. #240
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    Hi folks I haven't read all the posts but I thought you might like to see these pics note the difference in seat post lengths and top tube angles from top to bottom my 2011 x3 second 2011 x3 earlier model shorter seat post third 2013/14 anthem longer seat post fourth not sure on yr but I think a new model anthem 29er
    Attached Thumbnails Attached Thumbnails Anthem X cracked frames.-image.jpg  

    Anthem X cracked frames.-image.jpg  

    Anthem X cracked frames.-image.jpg  

    Anthem X cracked frames.-image.jpg  


  41. #241
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    This pic is of an earlier anthem before the tapered head and also the top tube looks thinner
    Attached Thumbnails Attached Thumbnails Anthem X cracked frames.-image.jpg  


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    Quote Originally Posted by Ishak View Post
    This pic is of an earlier anthem before the tapered head and also the top tube looks thinner
    That's a 2009 MY (X1). Same (frame) as the one I cracked. Top tube to seat tube, the top tube is fatter than the later models
    Ride it like you stole it, and the owner is chasing you.

  43. #243
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    Quote Originally Posted by Ishak View Post
    Hi folks I haven't read all the posts but I thought you might like to see these pics note the difference in seat post lengths and top tube angles from top to bottom my 2011 x3 second 2011 x3 earlier model shorter seat post third 2013/14 anthem longer seat post fourth not sure on yr but I think a new model anthem 29er
    If you look at the geometry charts they lengthened the seatpost 1/2 in 2012 from 2011. There are other tube spec changes they may have done at the same time?

  44. #244
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    advanced anthem 29er cracked...

    ....

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    I have been through three Giant advanced anthem x carbon 29er frames since august 2013. They've had the same issue. The second one lasted only 3 months before it presented with a 3 inch crack between the front derailleur and the pivot on the seat tube. I know of two other local riders with same problem. I'm 187cm & 85kg's and ride a Large frame.....so do the other two blokes. The LBS does the change over with no issues, but a pain in the backside. There must be some manufacturing fault or something else for this to happen. currently on 2nd 2014 frame with original 2013 front forks....starting to think Giant need to up it and replace the entire bike.

  46. #246
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    Quote Originally Posted by jasmorg1075 View Post
    Add me to the list of cracked frames.

    Bought it used so warranty won't help me out. However, LBS said if I could track down the original owner and they have the receipt I could warranty it. In process of doing that...keeping fingers crossed as the owner lives in CA and I'm in TX.

    In the event that I cannot get it warrantied LBS said they might be able to track down a 2013 frameset and transfer all the components. Anyone aware of the cost of the frameset? LBS said it would be under warranty this way which I'm fine with if a new broke again.

    What are thoughts on re-welding this area? I have a buddy who is an experienced TIG welder but seems to be a pretty small area.

    Oh yeah, right after I took this pic I dropped my iphone and cracked the screen....when it rains it pours I guess.

    Click image for larger version. 

Name:	IMG_0730.jpg 
Views:	438 
Size:	67.7 KB 
ID:	862990
    I swear this is a photo of my frame crack. 2011 Anthem X3 29er. I'm 180# and the bike probably had 5000-6000 miles when I noticed the crack. My LBS had me a new 2012 frame in a week. No hassles no complaints. We have three Anthem 29ers in my family. They are great bikes.

  47. #247
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    Hey, Twowheelchris I promise it is not your bike....it was my 2011 anthem that I bought used . I'm 240# and had 3000 miles on mine. I bought a 2013 X4 for a smoking deal (last XL around) and transferred all the components over from my 2011. Now if this one breaks I have a warranty

  48. #248
    mtbr member
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    Jun 2008
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    5
    Well I finally ended up with a new frame to replace my 2009 X 1. Seems they had a bit of difficulty getting a 26er frame, so gave me a 2014 x 1 27.5er. And forks (Other than not fitting, mine were forked anyway) and wheels, tyres, tubes. My 3x9 drivetrain, brakes, bar / shifters / grips, seat & post got used.

    Stoked.

    I was looking to replace my forks anyway which I could have got out of for ~ AUD500.
    So I got a new frame and decent upgrade for free.
    Cannot argue with that.
    Surprised the 3x9 fitted, but it works fine.
    Now the challenge. Ride the crap out of it and get another new one in a few years....

    (I would have been happy to chip in a bit of cash for the whole new bike, but figured I'd leave them to figure out what they'd do first.)

    I did a few test rides of a few other bikes in the mean time (scott, apollo dualies) thinking I'd get the new 26er frame fix the forks and sell it to get a new bike, but in the end didn't have to.

    I love telling people. "No, it's not a 14 model, it's an 09 model with a few warranty bits...."
    Ride it like you stole it, and the owner is chasing you.

  49. #249
    mtbr member
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    Nov 2011
    Posts
    42
    I was cleaning my bike this weekend before replacing my brakes and rotors when I noticed a crack at my seat tube/top tube junction. On a whim I checked my rear shock brace and sure enough there was a slight crack developing there too. This is the second frame I've had these issues with. Took the bike into my LBS to have them take pictures and contact Giant. It looks like Giant is completely out of both aluminum and carbon frames at the moment. I was offered a Trance X as an immediate remedy. They expect a shipment of (2014?) aluminum frames to be available in about a month, and a shipment of new 2015 carbon frames in about 3 to 4 months. My Anthem is still perfectly usable so I've opted to add myself to the back-order list for the carbon frames. Hopefully time will fly by and the frame will get here sooner than expected.

  50. #250
    mtbr member
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    Jun 2014
    Posts
    35
    Add my 2012 Anthem X 1 29er to the list.. Same as most people's where the small weld drive side in the shock mount has a small crack. Hope the warranty process isn't painful. Just hoping I can be lucky like the guy above me here, who reports he can get a carbon frame... mmmm.. carbon. Also would love the option of getting a 27.5 as replacement.

    cheers

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