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  1. #151
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    Anthem double failure

    Broke the seat tube/ top tube junction on my 2012 anthem 29er 4. Less than a month later the linkage. Too much failure for a bike less than a year old. I guess this is not like a car recall where you actually get a fix with new parts. Just the same **** waiting for it to fail 10 miles into a ride and hopefully with no major injury. Thank you again Giant for ****ing my ride up.


    https://www.facebook.com/photo.php?f...type=1&theater

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  2. #152
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    That's either really bad luck, or you need a stouter bike. I have people ask me how my anthem jumps all the time. They look at me funny when I tell them it doesn't. It's an XC bike, not designed for jumping.

    BTW: No one can see your facebook pictures because we aren't your friends.

  3. #153
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    Ok..thanks on the pics, I really dont let my bike leave the ground. Those days have been over long ago. I really love this bike, brought me back to the days of 20 mile rides and actually enjoying them. I am going to see about maybe trying to upgrade to a trance 29er. I just bought a SID for this bike unfortunately so that wouldnt transfer over as its a 4 inch against 5inch.

  4. #154
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    I dropped my bike off at my LBS last Tuesday with the drive side shock mount cracked. Yesterday my new frame arrived. That was faster than I expected. The replacement frame is the '13 X1 frame. Giant moved so fast, I didn't even miss a chance to ride. It's rained EVERY DAY since I dropped the bike off.

  5. #155
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    Anthem X cracked frames.-20130808_175215-copy.jpgAnthem X cracked frames.-20130808_175250-copy.jpgAnthem X cracked frames.-20130808_175320-copy.jpg

    Here is my warranty replacement. Cracked the lower shock cradle on my polished '11 aluminum frame. I was offered the opportunity to take this as a replacement for just $300. It came with no shock but I had just PUSHed my RP23 so it worked out perfectly. It's built by now but I'm waiting on the carbon specific seat post clamp to take a first ride.

    I would think this option should eliminate the top/seat tube and shock cradle breaks that appear to be the likely problem spots.

    I almost thought about selling the new frame but I enjoyed the aluminum version so much I couldn't pull the trigger. When I'm feeling strong and want to drop the hammer and find some speed, the AX29 is near perfection.

  6. #156
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    Score! Enjoy it. Night and day better than the aluminum model.
    I'm a mountain bike guide in South West Utah

  7. #157
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    Quote Originally Posted by titusquasi View Post
    Click image for larger version. 

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    Here is my warranty replacement. Cracked the lower shock cradle on my polished '11 aluminum frame. I was offered the opportunity to take this as a replacement for just $300. It came with no shock but I had just PUSHed my RP23 so it worked out perfectly. It's built by now but I'm waiting on the carbon specific seat post clamp to take a first ride.

    I would think this option should eliminate the top/seat tube and shock cradle breaks that appear to be the likely problem spots.

    I almost thought about selling the new frame but I enjoyed the aluminum version so much I couldn't pull the trigger. When I'm feeling strong and want to drop the hammer and find some speed, the AX29 is near perfection.

    With replacement warranty Service like that how can you go wrong.
    Last edited by gvs_nz; 12-12-2013 at 09:33 PM.

  8. #158
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    Anthem X cracked frames.-13581_10151633801353335_1348122624_n.jpg
    Just noticed this when I was cleaning my bike. 2013 AX2 29 XL, just over three months old and roughly 15 races/rides done. Lets see what my LBS has to say,

  9. #159
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    Quote Originally Posted by koedi View Post
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    Just noticed this when I was cleaning my bike. 2013 AX2 29 XL, just over three months old and roughly 15 races/rides done. Lets see what my LBS has to say,
    I'm not discounting this, and it sucks, but even though we are seeing a few of these in this thread...I'm wondering about the sample size. We've been selling these since they came out and have had ZERO returned for warranty because of a break. Not saying it won't happen but you'd get the impression after reading this thread that they are all breaking. And...if that was the case, I'd have at least seen one of them, right? Just curious and thinking out loud.
    I'm a mountain bike guide in South West Utah

  10. #160
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    Quote Originally Posted by koedi View Post
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    Just noticed this when I was cleaning my bike. 2013 AX2 29 XL, just over three months old and roughly 15 races/rides done. Lets see what my LBS has to say,
    That's exactly where my '11 cracked...same side too.

  11. #161
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    Quote Originally Posted by Silentfoe View Post
    I'm not discounting this, and it sucks, but even though we are seeing a few of these in this thread...I'm wondering about the sample size. We've been selling these since they came out and have had ZERO returned for warranty because of a break. Not saying it won't happen but you'd get the impression after reading this thread that they are all breaking. And...if that was the case, I'd have at least seen one of them, right? Just curious and thinking out loud.
    Agreed. There's a LOT of AX29s on the trails. Granted, we don't see nearly all the cracked frames in this thread but I imagine that has been a fairly high volume bike for Giant over the past few years.

  12. #162
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    Before and after photos with my warranty replacement. I think I still like the polished look the best but I like the carbon frame better for durability reasons.

    Anthem X cracked frames.-2013-03-26_18-55-47_85.jpgAnthem X cracked frames.-20130814_181130.jpg

  13. #163
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    I love the Smurf blue.

  14. #164
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    Quote Originally Posted by Silentfoe View Post
    I'm not discounting this, and it sucks, but even though we are seeing a few of these in this thread...I'm wondering about the sample size. We've been selling these since they came out and have had ZERO returned for warranty because of a break. Not saying it won't happen but you'd get the impression after reading this thread that they are all breaking. And...if that was the case, I'd have at least seen one of them, right? Just curious and thinking out loud.
    Quote Originally Posted by titusquasi View Post
    Agreed. There's a LOT of AX29s on the trails. Granted, we don't see nearly all the cracked frames in this thread but I imagine that has been a fairly high volume bike for Giant over the past few years.
    Forums (Internet) are quited biased on topics like this one, negative feedback is much more common than positive. Anyway, sometimes stuff breaks and it sucks, but that's just bad luck. Then you hope that warranty process goes smoothly.

  15. #165
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    Quote Originally Posted by koedi View Post
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    Just noticed this when I was cleaning my bike. 2013 AX2 29 XL, just over three months old and roughly 15 races/rides done. Lets see what my LBS has to say,
    You should have no problems with this. That's *exactly* where my 2013 AX2 29er frame crack two weeks ago. The shop had my new frame 6 days from when I dropped my bike off. I'd have the bike back by now, except the shop had to order a pressfit removal tool, and the plastic shell on my bottom bracket had an issue when they got it out, so SRAM is warranty replacing that - which may be in today. So, you should have no problems.


    Silentfoe - I agree, I don't think, percentage wise, that many of these frames are breaking. My LBS is a relatively small shop, and I bet they've sold 5 AL Anthems in this area in the past two years. They sell a lot more Trances, for some reason. I'm not certain about the milage on some of these bikes, but mine had some good milage on it, and I'm certain it sees a fair amount more stress than it would from a typical user in spite of my sticking to "cross country" and no jumping policy for this frame. I've got very strong legs, and somewhere, a friend of mine amused himself one day by noticing how much a frame I was riding flexed when I was hammering on it. It at amused him so much, he mounted a camera to the frame - so there's video, but I don't think he's posted it anywhere. I'm no engineer, but it looks to me like if you apply a load to the cranks that's going to cause this frame to flex, there's going to be a LOT of stress on that little bit right there. Now, I'm not saying the design is inadequate, rather, imagine how many of these things are made. Any instability in the power at the factory during the welding of this spot could cause that point to be weaker than it should. Someone else mentioned the possibility of annealing issues - a cold spot next to the door of the oven. Either way, with the numbers produced, even a very small percentage of errors could account for these breaks.

    But here's the bottom line, and the beautiful part: Giant understands stuff like this can happen. They believe they do a quality job, building quality frames, and they're willing to stand behind all of them, and make good the few that fail, for whatever reason, thus offering a lifetime warranty to the original buyer. Thus far, it appears to me they have been golden about honoring that warranty. They certainly were on top of mine. I couldn't ask for better service from Giant, or from my LBS. And really, that makes the fact that my frame failed ok with me. The warranty is part of the reason I bought the bike....well, that and the fact the nothing else in the price range can touch the Maestro suspension.

  16. #166
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    I think you came out ahead. IMO the polished frames looked awful.
    I'm a mountain bike guide in South West Utah

  17. #167
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    Quote Originally Posted by koedi View Post
    Lets see what my LBS has to say,
    Just a status update. LBS made reclamation two weeks ago, no news from Giant.

  18. #168
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    That seems strange. I don't know if things work differently, or more slowly where you are, but honestly, my LBS received my new frame 6 days after I dropped my bike off there.

  19. #169
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    That is on your LBS. I'll bet they either forgot until you bugged them or they just did it wrong somehow. All it takes is a 2 minute phone call to their local rep and the new frame would be on the way. Piece of cake.
    I'm a mountain bike guide in South West Utah

  20. #170
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    Quote Originally Posted by koedi View Post
    Just a status update. LBS made reclamation two weeks ago, no news from Giant.
    I had my new frame within five days. I'd be suspect of your LBS vs Giant.

  21. #171
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    I broke my XTC at the seat tube top tube intersection but since I had the bike painted it voided the warranty but they did offer me a crash replacement and it was at the LBS in less than a week.

  22. #172
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    My lovely shiny AX11 29 is no more, on a downhill stretch, flicked a stone up into the bottom of the down tube rather hard and did this.



    Uploaded with ImageShack.us

    Getting a crash replacement frame through Giant and it'll be built up within a week but wanted to share my misfortune.

  23. #173
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    Shoulda just kept riding it f it's straight - soon enough you'd have got a new frame from a warranty crack

  24. #174
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    Not the best angle on the picture but there is a large deep dent which is obviously a stone hit. To be honest didn't trust riding further on it, the cracking is right under the suspension pivot / crank which probably has a lot of force going through it, definitely don't want that failing under a high load situation.

  25. #175
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    Quote Originally Posted by NullAndVoid View Post
    Not the best angle on the picture but there is a large deep dent which is obviously a stone hit. To be honest didn't trust riding further on it, the cracking is right under the suspension pivot / crank which probably has a lot of force going through it, definitely don't want that failing under a high load situation.
    Actually, you'd have been fine. My 2011 Alu X1 26'er frame had 2 big dents there (both significantly bigger than that one) with no issues for 2 years (both from large rocks kicked up by the front tire on fast firetrail decents. Seemed to like doing that, had lots of impacts on cranks and toes for the same reason). It looks alot worse than it is because it's on the outside of the curve too.

    The frame is actually very strong around that area, and significanlty reinforced, unlike the toptube/seattube interface, which failed on me a few months ago, with most of the load not going through the bottom of the downtube there (most goes through the vertical peice welded above that the suspension is attached to), so as long as it's straight apart from the dent, no issues. If it was higher up the downtube, I might be worried, but not there.

    Was glad I didn't take it in for crash replacement myself when the first one happened about 2 months after purchasing it. Was due to upgrade about now, so getting the warrenty replacement for the cracked toptube (new SL0 full carbon for no cost!), meant I could sell it without having people put off by the dents (after all it's a never riden frame now).

  26. #176
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    Quote Originally Posted by koedi View Post
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    Just noticed this when I was cleaning my bike. 2013 AX2 29 XL, just over three months old and roughly 15 races/rides done. Lets see what my LBS has to say,
    After seeing this i quickly checked my 2012 anthem 29er 1 Aussie Version and found a crack in the paint in a very similar spot to the crack in this photo. Has anyone else noticed a crack developing from a paint crack in this region? I have attached a photo that may help with my explanation.

    Cheers

    Anthem X cracked frames.-img_0938.jpg

  27. #177
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    I realize I've never posted a picture of my frame, but yes, it's that exact spot that mine cracked. When my frame cracked, it made a rather horrible creaking noise when power was applied to the cranks (climbing a hill for instance). Anthem X cracked frames.-2013-08-06-07.55.05.jpg

  28. #178
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    Quote Originally Posted by Cotharyus View Post
    When my frame cracked, it made a rather horrible creaking noise when power was applied to the cranks (climbing a hill for instance). Click image for larger version. 

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    I guess i just keep riding until it completely cracks like yours

  29. #179
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    Quote Originally Posted by koedi View Post
    Just a status update. LBS made reclamation two weeks ago, no news from Giant.
    Finally good news. Giant has processed claim and new frame is on the way. Yay!


    Quote Originally Posted by Cotharyus View Post
    That seems strange. I don't know if things work differently, or more slowly where you are, but honestly, my LBS received my new frame 6 days after I dropped my bike off there.
    Quote Originally Posted by Silentfoe View Post
    That is on your LBS. I'll bet they either forgot until you bugged them or they just did it wrong somehow. All it takes is a 2 minute phone call to their local rep and the new frame would be on the way. Piece of cake.
    Quote Originally Posted by jkirkpatri View Post
    I had my new frame within five days. I'd be suspect of your LBS vs Giant.
    I guess it was a bit of both. LBS made normal reclamation through dealer portal and didn't push local rep. Also processing times at Giant seem to be really long and LBS doesn't get any information how the process is progressing nor have any direct contact at Giant Europe.

  30. #180
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    Good news! New bike (almost) day soon!

  31. #181
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    Quote Originally Posted by titusquasi View Post
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ID:	823662Here is my warranty replacement
    Very nice frame! Did you put on the scale?
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  32. #182
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    Quote Originally Posted by LGee_ View Post
    I'm adding another photo to the topic. My buddy's <strike>2010</strike> 2011 Anthem X frame in size M has just cracked today during a regular ride. He has ~12000km (~7500mi) in the frame.

    http://i.imgur.com/pqVlZjJ.jpg
    Update: After ~2 months of waiting (including waiting for the LBS, then the frame has probably been sent back to Taiwan), the replacement has just arrived:

    http://i.imgur.com/yod7SGr.jpg

    As you can see, this is the 2013 Anthem X. For some reason, shipment costs must be paid by my buddy (~30USD, not a big deal, this is why it is particularly not very generous from them IMO...)

    ---

    Do you guys know if there was any improvement in the 2013 Anthem X frames as opposed to older models?

  33. #183
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    2013 models have cable guides for a dropper post.
    12 Anthem X29
    13 XTC 29

    07 Epic Marathon carbon
    04 Stumpjumper FSR Anniversary
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  34. #184
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    broke mine at seat tube/top tube junction. giant is sending a new front triangle
    I'll be taking these huggies, and whatever cash you have in the drawer

  35. #185
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    Hi all, I have a 2010 Anthem X 26er, purchased on clearance sale last 2011. Is this cracking issue affecting the 26ers as well or only the 29er?
    cheers

  36. #186
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    I wouldn't worry about it unless something happens to it. I saw something about one other 26" frame cracking, and they replaced it with a carbon model.

  37. #187
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    Add a 2010 Anthem X3 26er to the list.

    Anthem X cracked frames.-2013-10-03-10.10.35.jpgI'm just posting to add my bike to the list. I bought a 2010 model on close out in March of 2011 and I started to hear a clicking noise about 2 months ago. I couldn't figure out what it was. it went away after I removed the seatpost and put it back in and tightened it up. It came back today and thats when I noticed that the black line at the top tube and seat stay was actually a crack. (I put clear tape on my frames when I get them new to keep the paint damage to a minimum for when I want to sell the bike in the future. )
    I thought the tape was causing the black line but it was actually a crack. Taking it to my LBS in about an hour. I really wanted to know what frame they would replace it with or do they actually repair it. I'll post back.
    Last edited by shwndh; 10-03-2013 at 02:48 PM. Reason: Changed model year from 2011 to 2010

  38. #188
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    That's exactly what happened to my Anthem X 26er. They will replace the frame.

  39. #189
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    Same thing happened to my X29. They replaced the frame AND rear swing arm. Totally new frameset!

  40. #190
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    It seems I haven't been putting enough information on this forum. I brought my Anthem 29er x1 in April 2013 after doing lots of research and reading up on mountain bikes. It seemed like the Anthem was the best thing since sliced bread, winning all the awards. I have a friend who rides a specialized Carve 29er. We go out on most rides together and he has had no problems with his bike. I however seemed to be constantly chasing a creak! Thought it was the crank or pedals. It got so bad we stopped at local bike shop. They spotted the fractures in the paint work on the seat tube and seat tube/ top tube weld. They said the whole frame should be replaced and should stop riding it immediately. They sent photos to Giant and spoke to them. Giant was happy to replace frame under warranty. My problem was it was going to cost to be stripped down and rebuilt as I did not purchase the bike from them. I therefore took it back to shop I purchased it from. He has apparently taken it to Giant and they have said they would not replace frame as it has been damaged through use!! What am I to do? This is my dilemma??!!

  41. #191
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    What! That is insane! The frame is under recall right on their website. I call BS from your bike shop.

  42. #192
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    I need to get some feedback on your warranty claim experience

    I have been dealing with this shop called Roswell Bikes in the Atlanta, GA area. I brought bike (2011 Anthem X3) to them that I bought from them and they have the nerve to tell me that they're going to charge me $175 plus $40 shipping to get my frame replaced under warranty. So I ask what the charges are for and they say the $40 is for freight (understandable) and the $175 is for stripping down and rebuilding the new frame up. I said, this is a warranty issue. Why should the customer have to pay for this service when it failed though no fault of my own? They said, after 30 days, the return period is over and I have to pay for service. I think this is a bunch of crap!

    So I say, I don't have the money and I can swap the parts myself. (which is true, I've been building bikes for 20 years!) They say that my new frame will not be covered under warranty because it was not built up by a Giant authorized dealer. This is just wrong in my opinion. I feel they should honor the warranty again if it breaks no matter who built up the bike.

    What have you all's experience been dealing with your bike shops? I'm going to contact Giant and if they tell me they're not going to honor a warranty on the 2nd frame, I'm just going to sell the bike and never deal with Giant or Roswell Bikes again.

  43. #193
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    My shop didn't charge me for a tear down build up because they want my future business. They could have, as it's within their right as Giant doesn't cover labour hours, just the frame. Your shop chose to charge you at the expense of a lost future customer; that's their call.

    Phoning Giant won't get you anywhere as it's within your LBS right to charge you. As to requiring an authorized dealer to do the rebuild sounds skeptical as the frame shouldn't fail because a cable was cut too long (as an example) UNLESS it's in regards to the pivots not being torqued correctly. THAT might be the issue and if so, I'd get them to torque the pivots and hand over the frame for you to rebuild yourself.


    Quote Originally Posted by shwndh View Post
    I have been dealing with this shop called Roswell Bikes in the Atlanta, GA area. I brought bike (2011 Anthem X3) to them that I bought from them and they have the nerve to tell me that they're going to charge me $175 plus $40 shipping to get my frame replaced under warranty. So I ask what the charges are for and they say the $40 is for freight (understandable) and the $175 is for stripping down and rebuilding the new frame up. I said, this is a warranty issue. Why should the customer have to pay for this service when it failed though no fault of my own? They said, after 30 days, the return period is over and I have to pay for service. I think this is a bunch of crap!

    So I say, I don't have the money and I can swap the parts myself. (which is true, I've been building bikes for 20 years!) They say that my new frame will not be covered under warranty because it was not built up by a Giant authorized dealer. This is just wrong in my opinion. I feel they should honor the warranty again if it breaks no matter who built up the bike.

    What have you all's experience been dealing with your bike shops? I'm going to contact Giant and if they tell me they're not going to honor a warranty on the 2nd frame, I'm just going to sell the bike and never deal with Giant or Roswell Bikes again.

  44. #194
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    Quote Originally Posted by shwndh View Post
    What! That is insane! The frame is under recall right on their website. I call BS from your bike shop.
    i am in the uk. where on the website is the recall, i can not seem to find it

  45. #195
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    Quote Originally Posted by BOb scaff View Post
    i am in the uk. where on the website is the recall, i can not seem to find it
    Recall Information - Giant Bicycles | United States

    I'm on the US site though.

  46. #196
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    Quote Originally Posted by jkirkpatri View Post
    My shop didn't charge me for a tear down build up because they want my future business. They could have, as it's within their right as Giant doesn't cover labour hours, just the frame. Your shop chose to charge you at the expense of a lost future customer; that's their call.

    Phoning Giant won't get you anywhere as it's within your LBS right to charge you. As to requiring an authorized dealer to do the rebuild sounds skeptical as the frame shouldn't fail because a cable was cut too long (as an example) UNLESS it's in regards to the pivots not being torqued correctly. THAT might be the issue and if so, I'd get them to torque the pivots and hand over the frame for you to rebuild yourself.
    Charging to rebuild the bike is one thing. But refusing future warranty on the bike because you built it up yourself is not right. What if I just bought the frame? There are enthusiasts who build up their own bikes. They know this, that's why they sell the Anthem X frame only. Are they denying warranty on those too?

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    Quote Originally Posted by shwndh View Post
    Charging to rebuild the bike is one thing. But refusing future warranty on the bike because you built it up yourself is not right. What if I just bought the frame? There are enthusiasts who build up their own bikes. They know this, that's why they sell the Anthem X frame only. Are they denying warranty on those too?
    That's why I placed emphasis on the pivots as that's the only place I think that Giant could have an issue with. I agree with you, you should be able to build up your bike without warranty concerns.

    Some on here have had their front triangle replaced only, some, like me, have had their entire frame replaced. I assume that your frame = the front triangle only? That's where I was alluding to in regards to the pivots. If the frame includes both the front and the rear, then yes, I agree, it's all hogwash!

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    Quote Originally Posted by jkirkpatri View Post
    That's why I placed emphasis on the pivots as that's the only place I think that Giant could have an issue with. I agree with you, you should be able to build up your bike without warranty concerns.

    Some on here have had their front triangle replaced only, some, like me, have had their entire frame replaced. I assume that your frame = the front triangle only? That's where I was alluding to in regards to the pivots. If the frame includes both the front and the rear, then yes, I agree, it's all hogwash!
    Gocha. I got a call back from my LBS this afternoon. They said they were going to send out a whole new frame with the shock and rear triangle. They're also sending an adapter kit for the newer style tapered head tube but the BB is press fit. I'll have to replace that on my own dime. The shop said they would order it for $45. If they press it in, it's $30 labor.

    I'm just going to strip the bike down and either assemble it myself or take it to another Giant dealer and let them assemble it so I have no issues with a future warranty claim. This shop I'm dealing with is about 35 miles away from me and they're really not offering me any value for shopping with them. Every issue I've had with the bike had a charge associated with it and 45min drive both ways. I'd rather just deal with another shop that's closer since they're going to charge me anyway.

    But I hope they don't make an issue out of assembling the bike myself since I don't have to take the frame apart. I'm just concerned about the frame cracking again.

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    Sadly, the shop is within their rights to charge for the tear down and build up. It won't make you any happier when I tell you this - my shop didn't even charge me freight on my new frame. I took my bike to them, they handled the warranty situation, and charged me not one thin dime for freight, labor, or even having to look at my ugly mug both times I stopped in the shop.

    This is the real variance between shops. It's a bit glib to say they aren't all created equal, but I think it's safe to say there are shops out there who are willing to work for your business, and shops out there who don't seem to care, they think just because you ride bikes, and they sell bikes, you'll be back. Sadly, many of those shops go out of business, and people who don't know any better think their only choice is to buy a bike from chinamart.

    As far as building the bike up yourself, I'm pretty sure that's not really a problem, it's just your shop trying to scare you into paying them too much money to do the tear down and rebuild.

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    Follow up

    Just following up to let you know what happened. I got my 2011 Anthem X frame to replace my cracked 2010 Anthem X. It was about 1 week later (fast turn around). I opted to swap my own parts so I just stripped the bike down to the frame in the parking lot at the bike shop. Everything was mostly smooth. Giant sent a free tapered headset with adapter for my fork. The bike shop charged my $60 for a new BB (which they originally said would only be $45) and $40 for shipping. They were great with handing the claim in a timely manner but that will be the last time I shop of visit Roswell Bikes.
    Now I'm just waiting on a new chain and rear caliper adapter since I upgraded to 180mm rotors. Anthem X cracked frames.-2013-10-11-18.55.11.jpg

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