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  1. #201
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    Anthem X Advance 2 model 2012 "only year in production"
    Same problem cranked in the seat post bottom...
    Cheers!!!

  2. #202
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    Has anybody had any issue claiming warranty on there frames with aftermarket parts fitted.

  3. #203
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    Hmm. I had XO brakes and a 400mm Easton seat post on my bike when I did my warranty stuff and had no issues.

  4. #204
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    Only if it can be shown/articulated that the aftermarket part may have been a cause of the frame failure. I.e. any longer travel fork.
    I'm a mountain bike guide in southwest Utah

  5. #205
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    Quote Originally Posted by m4rki View Post
    Has anybody had any issue claiming warranty on there frames with aftermarket parts fitted.
    First thing my LBS did was check my Thomson post for how far it was inserted into the seat tube. Once they saw that it was inserted well past the minimum insertion point, my warranty went ahead with no issues or hassles. It was literally a ten second inspection (loosen seat post clamp, raise seat tube, yep, it's in there good, put seat post back to original spot, tighten seat post clamp).

  6. #206
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    Quote Originally Posted by Silentfoe View Post
    Only if it can be shown/articulated that the aftermarket part may have been a cause of the frame failure. I.e. any longer travel fork.
    Any evidence to support this? Have any of the cracked frames mentioned in this thread run a longer travel fork?

    I'm on my third Anthem X29, first was Aluux, second and present one Advanced. All had 120mm forks and IMO rode better than stock. 185lbs with no gear and ride aggressive XC/Trail with no issues so far.

  7. #207
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    Bacdoc, if you showed up with a 120mm fork and a cracked head tube, i think your chances of getting warranty on a frame would be slim. If however it has a cracked seatube top tube junction which is far more likely, then it's hard to imagine having any problems except from a store employee who is a little short in the brains dept .

  8. #208
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    I've bought all my frames used so not eligible for warranty. To me it's worth the discount and if I brake this carbon frame I'll send it to Calfee and rebuild. Just can't see how slackening the HT angle slightly would lead to failure but would like to see evidence of this. I would bet that most if not all of the cracked frames are running stock components.

    From the abusive riding/crashing I put this latest anthem thru, I'm pretty impressed, I mean the frame even seems more scratch resistant than the Alu. I don't baby the bike and looks like new.

    A brand like Giant produces a kazillion frames an there always is a possibility of a defect. Feel bad for those who got a lemon but Seems like Giant has been taking care of warranty issues - that's why you pay a premium for new bike from the LBS and a good reason to buy from the LBS if you have concerns.

  9. #209
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    As a Giant dealer I will look at your broken frame to determine why it cracked before I contact Giant. So yes, I have plenty of evidence to back up what I'm posting here. If you only buy used, why are you so interested? Giant does a great job with warranties but they won't help if you've added parts the bike wasn't designed for. This is standard with any brand.
    I'm a mountain bike guide in southwest Utah

  10. #210
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    If you read my post, I know warranty does not apply and that's not the issue. People say a lot of stuff but sometimes reality is different. I'm interested because it's been brought up (fork travel) but I've never seen it. Most of the stuff posted on here is cracked frames with stock components. I value your opinion as a dealer and if you said your shop has seen this I would believe the relationship. If you said you never saw one that is interesting to me too. Just curious, what's wrong with that?

  11. #211
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    Slacking the HTA up with a longer travel fork isn't the problem with a longer fork. The problem is the additional leverage it exercises on the head tube and HT/TT junctions.

  12. #212
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    Data points to add to the issue of cracked aluminum Anthem 29 frames.

    In the group of guys I ride with, there are/were 4 aluminum Anthem 29s. The two bikes that are ridden the most have both broken at the top tube/seat tube intersection.

    1. My 2011 XL cracked after 1.5years. I am 170lbs. I ride a lot but am an 'on the ground' XC guy, at least with this bike, and have always been easy on wheels and frames. Unfortunately, I'd just sold the bike to my 160lb friend a month before it broke, so there was no warranty. Thomson post, 6cm short of full extension (ie. plenty of post in the frame)

    2. 2012 medium: Cracked after 1 season of riding by my 150lb friend. Stock seatpost, inserted far into the frame

    The two bikes that haven't broken are owned by guys that ride once every week or two, ie. not much.

    I think there's a design problem causing the joint to prematurely fatigue and crack, and this problem hasn't been fixed.

    FWIW, the carbon Anthems have held up better so far.

  13. #213
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    Quote Originally Posted by TwoWheelMan View Post
    Data points to add to the issue of cracked aluminum Anthem 29 frames.

    In the group of guys I ride with, there are/were 4 aluminum Anthem 29s. The two bikes that are ridden the most have both broken at the top tube/seat tube intersection.

    1. My 2011 XL cracked after 1.5years. I am 170lbs. I ride a lot but am an 'on the ground' XC guy, at least with this bike, and have always been easy on wheels and frames. Unfortunately, I'd just sold the bike to my 160lb friend a month before it broke, so there was no warranty. Thomson post, 6cm short of full extension (ie. plenty of post in the frame)

    2. 2012 medium: Cracked after 1 season of riding by my 150lb friend. Stock seatpost, inserted far into the frame

    The two bikes that haven't broken are owned by guys that ride once every week or two, ie. not much.

    I think there's a design problem causing the joint to prematurely fatigue and crack, and this problem hasn't been fixed.

    FWIW, the carbon Anthems have held up better so far.
    I think you've pretty much nailed it. When mine let go, it wasn't because I was catching a bunch of air; I think it's a design issue.

    When my frame cracks again, I'm going to ask my LBS if there's anyway that I can spring for the carbon frame (I'd pay for the upgrade) as I think that the carbon mold on the frame addresses the seat tube/top tube junction issue. I'm very happy with the geometry and maestro suspension design, so I don't want to go to another company if I can help it.

  14. #214
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    Quote Originally Posted by jkirkpatri View Post
    When my frame cracks again, I'm going to ask my LBS if there's anyway that I can spring for the carbon frame (I'd pay for the upgrade) as I think that the carbon mold on the frame addresses the seat tube/top tube junction issue. I'm very happy with the geometry and maestro suspension design, so I don't want to go to another company if I can help it.
    One of my friends did exactly this -- paid for an upgrade to a carbon replacement frame. So far, so good. It rides better, with a stiffer front end, too. That's definitely the way to go!

  15. #215
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    That's my plan as well. Anyone know what, if any, the weight difference is in the carbon frame? I've got a friend with a carbon Anthem, and my bike isn't much heavier than his. Makes me think the weight difference in the carbon and Al frames isn't much either, which would lead me to believe either the carbon is WAY over built (probably not) or the AL is way under built, which is more likely. I know for a fact the carbon frame is much beefier around the shock mount than the AL frame (that's where mine broke).

  16. #216
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    Re: Anthem X cracked frames.

    +/- 185 grams difference iirc
    12 Anthem X29
    13 XTC 29

    07 Epic Marathon carbon
    04 Stumpjumper FSR Anniversary
    03 Stumpjumper FSR Pro
    00 Rockhopper Pro

  17. #217
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    Uh huh. Thanks, I figured it would be something pretty minimal. It's less than a half pound, which backs up what I was thinking. Has anyone besides me ever make a close study of the lower shock mount between the carbon and AL frames?

  18. #218
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    Quote Originally Posted by Cotharyus View Post
    which would lead me to believe either the carbon is WAY over built (probably not) or the AL is way under built, which is more likely. I know for a fact the carbon frame is much beefier around the shock mount than the AL frame (that's where mine broke).
    It probably the latter. I don't think the Al frame is under built. After all it's a light XC race frame. Many heavier riders beat on them without any issues.

    Judging by the XTC carbon frames, Giant tends to focus more of durability and stiffness without their carbon frames rather than light weight.

  19. #219
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    Add me to the list. 2011 X1 29er, cracked at the lower shock mount. Replacement frame on the way to my LBS.
    www.noblealeworks.com

    Pick a wheel size and be a dick about it

  20. #220
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    Quote Originally Posted by ducatirider2 View Post
    Add me to the list. 2011 X1 29er, cracked at the lower shock mount. Replacement frame on the way to my LBS.
    Are they giving you the option of an Advanced or just another alloy one?

  21. #221
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    Didn't even ask. I wanted another AL frame
    www.noblealeworks.com

    Pick a wheel size and be a dick about it

  22. #222
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    Well... I'm sorry to read all these words only after buy a used Alu 2013 AX 26er frame... I should expect my frame to crack in the near future? Ok, I bought a used frame but from a great brand that should do great bikes, not paper bikes. Giant site even says that this frame can take a 130 kg rider!
    If it brakes, what can I do? Can be welded again by someone good in this stuff?

  23. #223
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    Well, you have two options. Either ride it, and don't worry about it, or sell it to someone else, and don't worry about it. Presumably you got a really good price on it since it was used. The odds are in your favor against it breaking because if you look at the number of bikes sold vs the number turning up broken here, it's a very small percentage. But for someone like me who has bad luck with frames, that's why a used bike is pretty much always out of the question.

    If you keep it, and it breaks, you can always use the components to build up another frame of your choice, so it isn't a complete loss.

  24. #224
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    It's possible to repair these kind of damages? Even if it was a new frame, I think Giant should do something about this, not only give a new frame. I've bought a used one, but knowing this, I'm not sure if my future frame will be a Giant even a new one with warranty... Yes, my only chance is to ride and don't think about this...

  25. #225
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    It's very rare with a 26" frame - it's very common with a well ridden 29er in large with a lot of seatpost out ( hence the large)

    Yes, you can weld a frame - alu bike frame builders can do it easily

  26. #226
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    Ok... I've 6ft, 200 pounds medium frame (I like short bikes) with Thomson seatpost 410 mm... It's better to start praying...
    I don't ride like crazy but I've some rocky stuff near home...

  27. #227
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    Status update.

    Quote Originally Posted by koedi View Post
    Finally good news. Giant has processed claim and new frame is on the way. Yay!
    After four (4) friggin months from contacting LBS for the first time new frame has finally arrived at LBS. It took one (1) month to process the claim and it took three (3) months to ship new frame from Giant to LBS. Luckily it was off season and bike was still usable.

    This was my second and last Giant.

  28. #228
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    That's a pretty stark contrast to what most people experience with Giant's warranty process. Most people's claims take less than a week from start to finish.

  29. #229
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    Agreed. I just ran a warranty for a customer on a 2012 XTC. I sent in pictures after talking with their warranty department at 6pm. By 10 am the next day it was approved and an offer on the table for the customer (they are currently out of replacement carbon XTCs). If you had a delay, it is your LBSs fault.
    I'm a mountain bike guide in southwest Utah

  30. #230
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    Picked my bike up yesterday from the LBS with the new frame, 10 days after I dropped it of there with the cracked frame.
    www.noblealeworks.com

    Pick a wheel size and be a dick about it

  31. #231
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    Quote Originally Posted by Silentfoe View Post
    .... If you had a delay, it is your LBSs fault.
    I guess it is necessary to mention that this was European LBS in a fairly small market area. To my understanding there is no other contact to Giant than dealer portal or country rep. Giant HQ and main warehouse is located in Netherlands and everything comes through that place. Still, they could have taken stronger approach solving this issue.

  32. #232
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    2011 Giant Anthem X3 29er Cracked Frame

    Add me to the list of cracked frames.

    Bought it used so warranty won't help me out. However, LBS said if I could track down the original owner and they have the receipt I could warranty it. In process of doing that...keeping fingers crossed as the owner lives in CA and I'm in TX.

    In the event that I cannot get it warrantied LBS said they might be able to track down a 2013 frameset and transfer all the components. Anyone aware of the cost of the frameset? LBS said it would be under warranty this way which I'm fine with if a new broke again.

    What are thoughts on re-welding this area? I have a buddy who is an experienced TIG welder but seems to be a pretty small area.

    Oh yeah, right after I took this pic I dropped my iphone and cracked the screen....when it rains it pours I guess.

    Anthem X cracked frames.-img_0730.jpg

  33. #233
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    Sounds like their warranty service is second to none, but they still earn a WTF for using the same frame they recalled three years ago. Maybe they've tweaked the weld since 2011, but the weld isn't the problem. The problem is the TT about 1/4" north of the weld.

    I'd guestimate there is some combination of the following 3 circumstances contributing to this:

    Incomplete / Inadequate Annealing
    Considering that every ST/TT-related crack is occurring approximately 1/4" away from the weld on the TT - right where I'd suspect a huge temp variance during welding - there may be an annealing issue at play. The annealing process is employed specifically to prevent this sort of problem... but it's not a silver bullet:

    Inadequate TT Diameter
    I have to admit that even before I saw this thread, there were several times I looked at my TT/ST joint and thought "I can't believe how small that is" (that's what she said). Look at virtually any other frame, and the diameter is much larger at that joint. Even my road bike (which has opposing seatstay support) has a beefier TT.

    Which brings us to:

    Zero Reinforcement
    Sussers don't/can't have seatstays on the other side of the ST offering opposing support, which is why a lot of frames you see have a miniature triangle at the TT/ST joint (see Rip9, Superfly), or at the very least, a beefier TT joint (see Trance).

    Seems to me that a larger diameter TT + even the slightest bit of reinforcement to the area = SOLVED... not sure why they haven't tweaked the design
    Last edited by CodeJockey; 02-13-2014 at 09:57 AM.
    Road: 2013 Trek Madone 2.3
    MTB: 2014 Giant Anthem 3 27.5

  34. #234
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    I've been thinking about this more and I'd be curious to learn how the rear shock was set when people experienced a crack (for instance, was it locked out?). The Maestro suspension looks like it would induce a fair amount of forward stress on the ST, causing a very slight pivot of the tube at the HT joint, thus causing a crack.

    Just thinking out loud. But, a reinforcement joining the HT to the ST just above the suspension would go a long way to distributing that force, if that's in fact what's causing the fractures.
    Road: 2013 Trek Madone 2.3
    MTB: 2014 Giant Anthem 3 27.5

  35. #235
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    No offense man, but I think you may be over reacting a little. And that's coming from one of the guys who broke a frame.

    Since you asked - I've never locked out my suspension. I don't really see it as a viable way to do things, because I don't like stopping to change settings on stuff I can't reach from the seat, and I don't like the way the leaver on the rear shock sticks out when it's locked. I'm also a pretty big guy, with my pack on ready to ride, I suspect 220-225 is a realistic range. Yes, I wear a heavy pack, a gallon of water, a tube, a pump, a hand saw...no, I won't stop and change settings, yes I will stop and clear a fallen tree (if it doesn't make the trail more fun). As such, I run about 235 PSI in the rear shock. No, I don't jump my bike. Yes, I do bunny hop, pump, and ride some fairly large (as in bottom out the suspension large) G-outs.

    Here's the bottom line. If I didn't like the bike, or it didn't have a great warranty, I wouldn't keep it. But (and keep in mind, I've owned a lot of bikes, and ridden even more) this bike is maybe the best bike I've ever ridden - for what I do. And that includes some wunderbikes that I couldn't by a frame on for what I paid for this bike. Don't sweat the problems that have been had. Tons of these bikes have been sold. What you see posted here is likely a very, very small percentage of what's been produced, and most if it likely by pretty rowdy or hard core riders that are putting a lot of miles on their bikes, or people who experienced failures doing less because of real production problems.

    Either way, my advice is stop worrying, ride the crap out of it, and take advantage of the warranty if it breaks. When it does, do what I did. Say thank you for the new frame, get back on it, and ride the crap out of it some more.

  36. #236
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    Quote Originally Posted by CodeJockey View Post
    Sounds like their warranty service is second to none, but they still earn a WTF for using the same frame they recalled three years ago. Maybe they've tweaked the weld since 2011, but the weld isn't the problem. The problem is the TT about 1/4" north of the weld.

    I'd guestimate there is some combination of the following 3 circumstances contributing to this:

    Incomplete / Inadequate Annealing
    Considering that every ST/TT-related crack is occurring approximately 1/4" away from the weld on the TT - right where I'd suspect a huge temp variance during welding - there may be an annealing issue at play. The annealing process is employed specifically to prevent this sort of problem... but it's not a silver bullet:

    Inadequate TT Diameter
    I have to admit that even before I saw this thread, there were several times I looked at my TT/ST joint and thought "I can't believe how small that is" (that's what she said). Look at virtually any other frame, and the diameter is much larger at that joint. Even my road bike (which has opposing seatstay support) has a beefier TT.

    Which brings us to:

    Zero Reinforcement
    Sussers don't/can't have seatstays on the other side of the ST offering opposing support, which is why a lot of frames you see have a miniature triangle at the TT/ST joint (see Rip9, Superfly), or at the very least, a beefier TT joint (see Trance).

    Seems to me that a larger diameter TT + even the slightest bit of reinforcement to the area = SOLVED... not sure why they haven't tweaked the design
    All the cracks I've seen recently in this thread are at the BB seat tube brace. Nothing to do with the original problem. I suspect it's more to do with the front triangle flexing slightly around the BB than the shock locked out or pushing to big a gear etc. As you say heat treatment or welding heat soak on two pieces of metal with different dimensions.

    If it really was a major problem then I can't see why they wouldn't have beefed up the brace. Unless that will case problems down stream.

    Can't even see why you need the brace IMHO. Probably ride for years cracked.

  37. #237
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    For all we know, giant have 100,000 raw frames in inventory for the 29er and can easily design a new joint, like they have with the 27.5.

    Trying to predict the future is hazardous, but it's gotta be equal chance that either they stop with 29ers altogether or swap totally to carbon

  38. #238
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    Quote Originally Posted by gvs_nz View Post
    Can't even see why you need the brace IMHO. Probably ride for years cracked.
    If you'd ridden a bike with a cracked brace and heard the noise it makes, you'd know why you need the brace. I doubt very seriously a frame would last long with that brace cracked. FWIW, the carbon frame is MUCH beefier around the shock mount, and is my next option (reduced cost/crash replacement/upgrade) if I break another frame at the brace.

  39. #239
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    Quote Originally Posted by Cotharyus View Post

    Either way, my advice is stop worrying, ride the crap out of it, and take advantage of the warranty if it breaks. When it does, do what I did. Say thank you for the new frame, get back on it, and ride the crap out of it some more.
    That's what I rekon. My 2009 X1 large cracked recently. It's dead. Rode the crap out of it, sometimes at a cracking pace..... Waiting on a nice new shiny frame. May even put frame skin on this one. By the time that one's dead too, most of the rest of the bike will be well past the use by date. Looking a bit like grandfathers axe already. Going to look funny. Shiny frame rest looking a bit "established" I'll refrain from washing it for a bit just so it all blends in.
    Ride it like you stole it, and the owner is chasing you.

  40. #240
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    Hi folks I haven't read all the posts but I thought you might like to see these pics note the difference in seat post lengths and top tube angles from top to bottom my 2011 x3 second 2011 x3 earlier model shorter seat post third 2013/14 anthem longer seat post fourth not sure on yr but I think a new model anthem 29er
    Attached Thumbnails Attached Thumbnails Anthem X cracked frames.-image.jpg  

    Anthem X cracked frames.-image.jpg  

    Anthem X cracked frames.-image.jpg  

    Anthem X cracked frames.-image.jpg  


  41. #241
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    This pic is of an earlier anthem before the tapered head and also the top tube looks thinner
    Attached Thumbnails Attached Thumbnails Anthem X cracked frames.-image.jpg  


  42. #242
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    Quote Originally Posted by Ishak View Post
    This pic is of an earlier anthem before the tapered head and also the top tube looks thinner
    That's a 2009 MY (X1). Same (frame) as the one I cracked. Top tube to seat tube, the top tube is fatter than the later models
    Ride it like you stole it, and the owner is chasing you.

  43. #243
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    Quote Originally Posted by Ishak View Post
    Hi folks I haven't read all the posts but I thought you might like to see these pics note the difference in seat post lengths and top tube angles from top to bottom my 2011 x3 second 2011 x3 earlier model shorter seat post third 2013/14 anthem longer seat post fourth not sure on yr but I think a new model anthem 29er
    If you look at the geometry charts they lengthened the seatpost 1/2 in 2012 from 2011. There are other tube spec changes they may have done at the same time?

  44. #244
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    advanced anthem 29er cracked...

    ....

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    I have been through three Giant advanced anthem x carbon 29er frames since august 2013. They've had the same issue. The second one lasted only 3 months before it presented with a 3 inch crack between the front derailleur and the pivot on the seat tube. I know of two other local riders with same problem. I'm 187cm & 85kg's and ride a Large frame.....so do the other two blokes. The LBS does the change over with no issues, but a pain in the backside. There must be some manufacturing fault or something else for this to happen. currently on 2nd 2014 frame with original 2013 front forks....starting to think Giant need to up it and replace the entire bike.

  46. #246
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    Quote Originally Posted by jasmorg1075 View Post
    Add me to the list of cracked frames.

    Bought it used so warranty won't help me out. However, LBS said if I could track down the original owner and they have the receipt I could warranty it. In process of doing that...keeping fingers crossed as the owner lives in CA and I'm in TX.

    In the event that I cannot get it warrantied LBS said they might be able to track down a 2013 frameset and transfer all the components. Anyone aware of the cost of the frameset? LBS said it would be under warranty this way which I'm fine with if a new broke again.

    What are thoughts on re-welding this area? I have a buddy who is an experienced TIG welder but seems to be a pretty small area.

    Oh yeah, right after I took this pic I dropped my iphone and cracked the screen....when it rains it pours I guess.

    Click image for larger version. 

Name:	IMG_0730.jpg 
Views:	575 
Size:	67.7 KB 
ID:	862990
    I swear this is a photo of my frame crack. 2011 Anthem X3 29er. I'm 180# and the bike probably had 5000-6000 miles when I noticed the crack. My LBS had me a new 2012 frame in a week. No hassles no complaints. We have three Anthem 29ers in my family. They are great bikes.

  47. #247
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    Hey, Twowheelchris I promise it is not your bike....it was my 2011 anthem that I bought used . I'm 240# and had 3000 miles on mine. I bought a 2013 X4 for a smoking deal (last XL around) and transferred all the components over from my 2011. Now if this one breaks I have a warranty

  48. #248
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    Well I finally ended up with a new frame to replace my 2009 X 1. Seems they had a bit of difficulty getting a 26er frame, so gave me a 2014 x 1 27.5er. And forks (Other than not fitting, mine were forked anyway) and wheels, tyres, tubes. My 3x9 drivetrain, brakes, bar / shifters / grips, seat & post got used.

    Stoked.

    I was looking to replace my forks anyway which I could have got out of for ~ AUD500.
    So I got a new frame and decent upgrade for free.
    Cannot argue with that.
    Surprised the 3x9 fitted, but it works fine.
    Now the challenge. Ride the crap out of it and get another new one in a few years....

    (I would have been happy to chip in a bit of cash for the whole new bike, but figured I'd leave them to figure out what they'd do first.)

    I did a few test rides of a few other bikes in the mean time (scott, apollo dualies) thinking I'd get the new 26er frame fix the forks and sell it to get a new bike, but in the end didn't have to.

    I love telling people. "No, it's not a 14 model, it's an 09 model with a few warranty bits...."
    Ride it like you stole it, and the owner is chasing you.

  49. #249
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    I was cleaning my bike this weekend before replacing my brakes and rotors when I noticed a crack at my seat tube/top tube junction. On a whim I checked my rear shock brace and sure enough there was a slight crack developing there too. This is the second frame I've had these issues with. Took the bike into my LBS to have them take pictures and contact Giant. It looks like Giant is completely out of both aluminum and carbon frames at the moment. I was offered a Trance X as an immediate remedy. They expect a shipment of (2014?) aluminum frames to be available in about a month, and a shipment of new 2015 carbon frames in about 3 to 4 months. My Anthem is still perfectly usable so I've opted to add myself to the back-order list for the carbon frames. Hopefully time will fly by and the frame will get here sooner than expected.

  50. #250
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    Add my 2012 Anthem X 1 29er to the list.. Same as most people's where the small weld drive side in the shock mount has a small crack. Hope the warranty process isn't painful. Just hoping I can be lucky like the guy above me here, who reports he can get a carbon frame... mmmm.. carbon. Also would love the option of getting a 27.5 as replacement.

    cheers

  51. #251
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    I could get behind being sent Carbon, but I don't know about 27.5 - I'm not sure I want to buy new wheels. I did finally get a look, up close and in person, at a 27.5 Anthem frame. It's much more stout in the areas it needs to be stronger in, based on the break locations in this thread.

  52. #252
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    Another cracked frame

    It looks like I am in the same situation as the rest of you. Here is my dilemma and opinions are welcome.
    I bought my 2011 Anthem 29er x3 from my LBS. I went with the x3 because it was in my budget (barely) and I really digged the color scheme white. So fast forward. The small brace by the lower shock mount is cracked. I took it to the shop and the owner was very helpful as he always is. He took a couple of pics, talked to Giant and they were on board for giving me a new frame.
    Here is the problem. The only frame available at this point is 2014 x29er1. Great looking frame but they have to swap all of my components over. White brake lines, calipers, shock, seat, etc. I don't wanna sound shallow, but does anyone else think it's gonna look funky? I spent the money on the bike bc of the way it rode and the way it looked. Dunno. Tell me what you think.
    Attached Thumbnails Attached Thumbnails Anthem X cracked frames.-anthem_x_3_29er_wht_blue_72dpiwide.jpg  

    Anthem X cracked frames.-anthem_x_29er_1.jpg  


  53. #253
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    Not really I think it will look fine. Better than solid black "murdered out" look - at least you will have some color contrast going on.

  54. #254
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    White bits on black will look good . Now if you had blue hoses going on a green bike, that would be a problem!

    How are the hoses anyway? On my basic spec giant reign a couple of years ago, the white hoses were cracking after a year ( just the outside of course), though I did leave it in the sun a lot.

  55. #255
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    Sell the new seat, put your old one on, go ride. I think you'll be pretty happy.
    I don't rattle.

  56. #256
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    The way I see it your options are either accept the (free) warranty frame and change your parts over, or go buy a new bike that it sounds like maybe you don't want to spend the money for. I once had an ugly bird dog, but he could hunt circles around much prettier dogs. A lot of guys made fun of my ugly bird dog, but a lot of them went home with empty game pockets, and I didn't. Ask yourself this: Is that ugly dog of yours going to hunt, or not?

  57. #257
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    Yours is a 2011? Get the new frame and upgrade some parts and go rip!
    Quote Originally Posted by misterbill View Post
    You must be really bored if you have read this entire post.

  58. #258
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    Ive got 2 black anthems and changed out all my hoses to white it looks killer!
    I always type in bold cuz I'm blind as a bat
    For the Rich there is therapy!!!! for the rest of us we have Mountain Biking


  59. #259
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    Who cares, get the new frame and ride man!
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  60. #260
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    Quote Originally Posted by jkirkpatri View Post
    Good news! New bike (almost) day soon!
    My replacement frame just cracked in the same spot as my original frame. XL, top tube/seat tube junction, just in front of the weld. This time, the break was almost clean through, throwing my rear end out and sucking my rear derailleur through a few spokes. Chain, front derailleur, rear derailleur, rear wheel (spokes only, rim is still good) and rear derailleur cable break were all casualties of this break. Crack happened on smooth gravel, so I was able to stop (versus crash) with no bodily injuries! Bike at shop for warranty purposes. Hope they come through again like last time!

    XL frame, no jumps, wheels on ground most of the time (biggest drop is curb size stuff, so pretty tame), all XC riding, no gravity stuff, overbuild wheels (36 spoke count), rider 255lbs.

  61. #261
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    I appreciate all the replies. Final decision is to go with the new frame but my LBS is going to try to get me a new seat, and a new headset. The anodized blue was a bit to much for me on the hs. Maybe I am a bit old school, but I really appreciate what the shop is trying to do for me. All of this haggle, and they're not charging me a dime. Big thanks to West Liberty Cycles in Pittsburgh!

  62. #262
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    Quote Originally Posted by jkirkpatri View Post
    My replacement frame just cracked in the same spot as my original frame. XL, top tube/seat tube junction, just in front of the weld. This time, the break was almost clean through, throwing my rear end out and sucking my rear derailleur through a few spokes. Chain, front derailleur, rear derailleur, rear wheel (spokes only, rim is still good) and rear derailleur cable break were all casualties of this break. Crack happened on smooth gravel, so I was able to stop (versus crash) with no bodily injuries! Bike at shop for warranty purposes. Hope they come through again like last time!

    XL frame, no jumps, wheels on ground most of the time (biggest drop is curb size stuff, so pretty tame), all XC riding, no gravity stuff, overbuild wheels (36 spoke count), rider 255lbs.
    Well crap. Let us know how this turns out. I have a sneaking suspicion you'll be offered a carbon frame. I think they're starting to run out of AL frames. Probably because they're replacing so many of them.

  63. #263
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    Yeah, it's a bummer. First frame was almost two years, replacement frame was less than six months (of actual riding). Turner Czar is on my list for spring 2015 so I'll probably sell the Giant at the end of the year.

  64. #264
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    Replacement frame should be at the LBS tomorrow, making that a two business day turnaround. LBS will have bike put together by Saturday. Delay due to backorder on new chain ring, so not the shop's or Giant's fault. Again, superb warranty promptness!


  65. #265
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    Replacement frame and bike build received last Friday. Eight day turnaround with three of those days waiting on parts other than the frame set. Excellent customer service from both the LBS and Giant.




  66. #266
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    Quote Originally Posted by Ace5high View Post
    I don't mean this in response to anyone in particular who might have posted but I have seen a common theme with the cracked frames...

    It would seem Gaint might do well to have a weight limit on the Anthem X

    Im not being a wiseass btw... Think about it, what does an Anthem X Alu frame weigh? Something like 5 lbs?? Pretty sure my AX frame is as light as my last lightweight Carbon Frame. I mean they did a great job cutting weight on the Anthem X but your average consumer doesn't think about weight limits of a frame or what type of riding its designed for, they just like the feel and want to ride the thing.

    If Giant had built a 6+ lb Anthem X frame we likely would not hear about so much breakage. On the other hand, I myself would probably not have bought the bike if it weighted that much... And on another side, if I weighed 200+ I would probably be more comfortable riding a RIP9 or something with some beef to it ya know?

    Maybe Giant needs to put a disclaimer or weight limit on the Anthem X? What do you guys think?
    I'm 58kg & have been riding my anthem for less than 6months-small frame size. I dont do any crazy stunts or major drop offs as im pretty new to mtbing....& yesterday i found a crack ib my top tube exactly like the one in the photo someone else posted (about 3 inches from the seat post join). Have contacted my dealer & hope that they'll sort everything for me. Bit disappointed as its my first decent mountain bike & living in NZ i hope they won't take too long to sort it!!

  67. #267
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    Like you mentioned, unfortunately this is somewhat common on the Aluminum Anthems. You'll be fine since Giant has ample experience with this issue. Good luck. It sucks.
    I'm a mountain bike guide in southwest Utah

  68. #268
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    Quote Originally Posted by jkirkpatri View Post
    Replacement frame and bike build received last Friday. Eight day turnaround with three of those days waiting on parts other than the frame set. Excellent customer service from both the LBS and Giant.



    That's a serous bit of seat post length. Good they still gave you warranty.

  69. #269
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    Quote Originally Posted by MillK View Post
    I'm 58kg & have been riding my anthem for less than 6months-small frame size. I dont do any crazy stunts or major drop offs as im pretty new to mtbing....& yesterday i found a crack ib my top tube exactly like the one in the photo someone else posted (about 3 inches from the seat post join). Have contacted my dealer & hope that they'll sort everything for me. Bit disappointed as its my first decent mountain bike & living in NZ i hope they won't take too long to sort it!!
    Be interested in how you get on . My 2011 must be due to crack soon, surely? Hoping NZ distributor is as good as the USA one. I like the thought of being able to upgrade to an advanced frame for a reasonable additional fee?

  70. #270
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    Quote Originally Posted by gvs_nz View Post
    That's a serous bit of seat post length. Good they still gave you warranty.
    Seat post has a good two inches left before the minimum insertion line. There's about five inches of post in the frame still. Both warranties were hassle free as my post wasn't even close to borderline from a warrant perspective.

  71. #271
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    Quote Originally Posted by jkirkpatri View Post
    Seat post has a good two inches left before the minimum insertion line. There's about five inches of post in the frame still. Both warranties were hassle free as my post wasn't even close to borderline from a warrant perspective.
    Yeah, I run with a lot of exposed seat post too, but I'm running a 400mm post, not a 350, so still a lot in the frame too. It was never brought up as a factor, possibly because it was my shock mount that broke, not the TT/ST junction, and possibly because my LBS knows me so well.

  72. #272
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    Bike shop noticed a crack at seat tube, top tube junction last week. Giant can't get me a replacement frame in a Large until October!! I will have to use an XL for race season......

    Should I be able to acclimate to the size change pretty quick? I am 6'-1".Anthem X cracked frames.-20140807_014918770_ios.jpg
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  73. #273
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    Put a shorter stem on and put your seat in a good spot and you may not even notice. Maybe.
    I'm a mountain bike guide in southwest Utah

  74. #274
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    Re: Anthem X cracked frames.

    Yes they are on back order I had to wait 3 weeks for my large. They sent me 2015 frame which I'm stoked about, also have to give Cadence Cyclery a shout out for going out of their way in helping with the warranty! Anthem X cracked frames.-uploadfromtaptalk1408496526720.jpg

  75. #275
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    Damn, i'm starting to feel sorry my Anthem seems to be unbreakable... I'm close to 90 kilo fully equiped and ride my 2010 anthem as hard as i can and it's still in perfect condition


  76. #276
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    Anthem X cracked frames.

    Quote Originally Posted by rt4x4 View Post
    Yes they are on back order I had to wait 3 weeks for my large. They sent me 2015 frame which I'm stoked about, also have to give Cadence Cyclery a shout out for going out of their way in helping with the warranty! Click image for larger version. 

Name:	uploadfromtaptalk1408496526720.jpg 
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    Are the new frames coming with any down tube protection? I know the new 27.5s have it.


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  77. #277
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    No it doesn't look like it.
    Last edited by rt4x4; 02-20-2015 at 03:06 AM.

  78. #278
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    Am I just being paranoid or is this the beginning of the end? Exactly the same place as earlier

    Anthem X cracked frames.-ax.jpg

  79. #279
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    Tough to say. Let us know how it turns out.

  80. #280
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    Posted in another thread but thought I would add and give some props to Giant customer Service and my LBS. I had a crack in my 2011 and it took only one week from the tiem I dropped it off at the shop until my 2015 medium anthem x alu 29 arrived no hassle at all. As long as giant keeps making 29ers they have a customer.
    XC, Road, XXC, Endurance, Mtn, All-Mtn, Cross, Gravel, just go have fun on 2 wheels!

  81. #281
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    I did backread from page 1 and it seems that this problem is inherent to 2010 - 2013 anthem frames.

    Is it safe to conclude that 2014 and 2015 29er anthem frames are better engineered now than they were before.

    This bike is the best valued full suspension xc/trail 29er out there based on my research, im just being thorough before i take the plunge and order 1.

  82. #282
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    Quote Originally Posted by shiopz View Post
    This bike is the best valued full suspension xc/trail 29er out there based on my research, im just being thorough before i take the plunge and order 1.
    Just order one... I've had my anthem x from 2010 and i firmly believe that the amount of frames (relative) that is actually cracked is way smaller than this thread makes you believe. Think about it. this thread is only 12 pages with maybe 3 to 4 cracked frames per page. that makes perhaps 50 cracked frames. Pretty sure the amount of anthems shipped is actually in the 100 000's. So the chance to get a faulty frame seems very very small. And even if you get one it seems (like all stories here are confirming) that Giant is more than willing to replace frames. After all you do have 5 years warranty on their frames... and let's be honest if you keep a frame 5 years you are longing for it to break so you have an excuse to buy something new (j/k)

  83. #283
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    you have a solid point there buddy!

    now where is that like button when you need one!

  84. #284
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    Yep. Coming from one of the people who had one of those cracked frames - pull the trigger. I don't think they've changed anything on the frames, and I've had my second frame longer than my first one now, with no problems, and I haven't done anything different (not that I did anything that might cause the first one to break either). Even if something does happen, they will take care of you.

  85. #285
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    Same here no regrets although my cracked 2011 rebuild is now my backup, got seduced by a carbon 29er from another manufacturer.

  86. #286
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    Quote Originally Posted by shiopz View Post
    I did backread from page 1 and it seems that this problem is inherent to 2010 - 2013 anthem frames.

    Is it safe to conclude that 2014 and 2015 29er anthem frames are better engineered now than they were before.

    This bike is the best valued full suspension xc/trail 29er out there based on my research, im just being thorough before i take the plunge and order 1.
    Frames are the same. I've broken two XL frames in two riding seasons. I'm on my third warranty frame. In both frame failure cases, it was the top tube seat tube junction weld that gave out and cracked. No issues on warranty for both bikes and turnaround for both times was approximately one week.

    Given MY history, it's only a matter of time before I crack this frame as well. For that reason, I'm shopping for a new bike for next year and will sell my Giant off. I have no issues with the performance on the bike itself. If the junction was beefier, I'm sure I'd still be on my original frame and more than happy.

  87. #287
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    Quote Originally Posted by El_Angelo View Post
    After all you do have 5 years warranty on their frames...
    Giant has a lifetime warranty on their frames.
    I'm a mountain bike guide in southwest Utah

  88. #288
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    Just as an update, I'm sadly still waiting on a carbon Anthem replacement frame. Going on 4 months now. *tears* Ended up buying a Surly ECR to hold me over and give me more utility down the road.

  89. #289
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    Most US consumers have less turn around time waiting for their frame replacement.i assume you are from a different country that's why its taking time...otherwise probably no stock of frames really or just a weak local bike shop support.

  90. #290
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    I have a 2014 anthem advanced carbon. I have ridden the hell out of it.....rock staircases and jumps and rock gardens on the regular. no problems with the frame. I weigh 180lbs and ride a size medium. I was surprised to see broken Giant frames cuz I always feel mine are super stout and strong.

  91. #291
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    Quote Originally Posted by shiopz View Post
    Most US consumers have less turn around time waiting for their frame replacement.i assume you are from a different country that's why its taking time...otherwise probably no stock of frames really or just a weak local bike shop support.
    South Carolina. Giant has no frames in stock, which is kind of hilarious, and kind of sad. They don't seem to be in any rush to manufacturer 29ers either. As a customer with 4 Giants it's really disheartening to see them "abandon" their existing customer base. I'll be looking to other manufacturers for the next bikes I buy.

    Quote Originally Posted by sb bike king View Post
    I have a 2014 anthem advanced carbon. I have ridden the hell out of it.....rock staircases and jumps and rock gardens on the regular. no problems with the frame. I weigh 180lbs and ride a size medium. I was surprised to see broken Giant frames cuz I always feel mine are super stout and strong.
    For the most part it seems only the alloys really have the issue. The top tube design is really thin at the seat post junction. The carbons and the new 27.5s have a thicker top tube.

  92. #292
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    Quote Originally Posted by sb bike king View Post
    I have a 2014 anthem advanced carbon. I have ridden the hell out of it.....rock staircases and jumps and rock gardens on the regular. no problems with the frame. I weigh 180lbs and ride a size medium. I was surprised to see broken Giant frames cuz I always feel mine are super stout and strong.
    The carbon frames are actually much stronger, especially in the area of the lower shock mount that has been a problem for me. I'd be surprised to see a cracked carbon frame from anything other than a massive crash.

  93. #293
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    Quote Originally Posted by koedi View Post
    Am I just being paranoid or is this the beginning of the end? Exactly the same place as earlier
    Update.

    Contacted LBS 9-Sep and they created warranty reclaim. Giant approved warranty reclaim 12-Sep and offered carbon frame for a reasonable price. New frame at LBS 15-Oct and I just picked it up.

    Everything went smoothly and a bit faster than last year. Let's see if this frame lasts longer

  94. #294
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    Looks like last night I cracked my advanced frame. I took a rock to the downtube and heard it Crack. Was a rock about the size of a quarter but it must have hit just right. I had automotive clear bra on the downtube and it cracked it through it.

    My lbs wouldn't warranty my frame under cosmetic damage when I took it in for 2 other cracks they deemed to be cosmetic. I bought the frame as a leftover '13 last year in Feb, so I've had it 9 months and put about 900 miles on it. I'm hoping they warranty it or I'm going to be finding a new lbs.




  95. #295
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    Quote Originally Posted by Utahbikemike View Post
    Looks like last night I cracked my advanced frame. I took a rock to the downtube and heard it Crack. Was a rock about the size of a quarter but it must have hit just right. I had automotive clear bra on the downtube and it cracked it through it.

    My lbs wouldn't warranty my frame under cosmetic damage when I took it in for 2 other cracks they deemed to be cosmetic. I bought the frame as a leftover '13 last year in Feb, so I've had it 9 months and put about 900 miles on it. I'm hoping they warranty it or I'm going to be finding a new lbs.
    First this has nothing to do with your LBS. Second, this is not and will never be a warranty issue. It's frame damage caused by a rock, not a manufacturing defect on Giants part. Third, there are like 8 layers of carbon in that area (I've seen extensive damage there and counted layers), if it doesn't feel spongy to the touch then it is perfectly fine, you may have just cracked the clear coat.
    I'm a mountain bike guide in southwest Utah

  96. #296
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    Anthem X cracked frames.

    Quote Originally Posted by Silentfoe View Post
    First this has nothing to do with your LBS. Second, this is not and will never be a warranty issue. It's frame damage caused by a rock, not a manufacturing defect on Giants part. Third, there are like 8 layers of carbon in that area (I've seen extensive damage there and counted layers), if it doesn't feel spongy to the touch then it is perfectly fine, you may have just cracked the clear coat.
    ^^This


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  97. #297
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    Well, an update.

    It had everything to do with my lbs.

    I understand the impact damage was not warranty. The only reason I was mad about it was the sheer size of the rock that did it. It was about the size of a quarter. I've taken rocks bigger than potatoes to the downtube with no issues.

    My biggest concern was the 4 other paint cracks forming on the frame. My first one appeared 3 months into my ownership. I've had this frame 9 months, I cringed thinking about what it will look like in a couple years. I'd never be able to resell it, ever.

    I took it to another shop, they sent in pictures and they're warranting it under the giant 1yr paint clause. Giant stepped up for me and I'll be a loyal lifetime giant customer now.

    Only bad thing is that large frames are on backorder until march or so, but they ordered me one and are letting me ride this frame until it gets in. Can't be happier and will be ordering a defy advanced 2 come springtime.

  98. #298
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    Once again. Nothing bad on your lbs. Only bad on you and the new shop that warranties it under a bogus paint clause claim. Damage is in no way, no how, a warranty issue. You are one of the reasons everyone's bikes cost more. Thanks for that.
    I'm a mountain bike guide in southwest Utah

  99. #299
    mtbr member
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    Sep 2014
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    Look at the top tube cracks. It's in the paint. I had nothing to do with that. I also had nothing to do with the one that formed in the bottom bracket area under my bottom link.

    It's not a bogus claim if my frame is faulty.

    Say you buy a car and the paint starts fading after a year into your ownership. Sure the car drives fine, but you ponied up the cash for a new car instead of buying a used one. Car manufacturer clearly covers this issue, so you take it to dealer #1. Dealer #1 tells you to keep driving the car its just cosmetic. You get another spot that fades and dealer #1 tells you again its still cosmetic and it's not worth talking to the manufacturer. They then call you a liar and tell you that this warranty does not exist and it's not written down anywhere. When I then show them the paragraph covering the warranry they will not even look at it.

    You get frustrated and take it to dealer #2, dealer #2 says they'll talk to the manufacturer but to not to get your hopes up.

    Deaer #2 says manufacturer will cover the issue. All they had to do was ask, wich the 1st shop wouldn't even do. (I bought the frame from the 1st shop, fyi)

    It's not a faulty claim. Giant clearly coveres paint finish against peeling and cracks for the 1st year of ownership. If you have a problem with that then talk to giant, not to me.

    Your bikes cost more money because people pay asinine prices for them, because they can. If I have to spend thousands of my money on a frame I want a warranty. Giant has the best one, hands down. I chose to make a claim, wich I can do. You accusing me of raising frame prices is just silly. Giant could have declined the claim, I would have bought a ripley, niner or a tallboy frame and never bought another giant. (Ive owned about 7 giants in the last 2 years, fyi. Ranging from my carbon anthem to a reign xo and a defy advanced). Giant would have lost more frame sales in the next year from me alone, versus eating one at their cost and keeping me as a customer.

  100. #300
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    May 2008
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    You said a rock hit your frame and caused the paint crack. Which is it?
    I'm a mountain bike guide in southwest Utah

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