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  1. #101
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    So I might be the first to have cracked an advanced 29er showing a 3" vertical line in the carbon with a spider on one side. It's between the bottom bracket and the upper pivot on the seat tube.

  2. #102
    davidcarson48
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    Pics, please!

  3. #103
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    Do you think that running a seat dropper post would help prevent these cracks in the seat tube/down tube junction? I figure that running a regular seatpost, I'd be more likely to make a higher force contacts than if I lowered the seatpost. I have a 6" AM bike that I ride in tougher terrain, and I am planning on building up this new Anthem 29er for XC races, so it won't be ridden in techy terrain. I was thinking about the 4 LEV.

  4. #104
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    Re: Anthem X cracked frames.

    @smirniotisice, I too would like some good pics.

    ...and no, a dropper post will most likely not help in preventing a cracked frame.
    I'm a mountain bike guide in southwest Utah

  5. #105
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    Re: Anthem X cracked frames.

    Silentfoe...have you seen any cracked Anthem Advanced frames at your shop yet?

  6. #106
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    Re: Anthem X cracked frames.

    Nope. This is actually the very first one I've ever heard of. One of the main reasons I'm interested in pics.
    I'm a mountain bike guide in southwest Utah

  7. #107
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    Cracked Advance frame on ebay.com.au

    Giant Anthem X29 Advanced Frame Used | eBay
    blah blah blah

  8. #108
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    Re: Anthem X cracked frames.

    Well, I guess that goes to show that Giant is good on warranty replacements. All of the damage on the Advanced 1 frame on ebay looks like user damage and not a manufacturer defect.
    I'm a mountain bike guide in southwest Utah

  9. #109
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    Anthem X cracked frames.-photo-2.jpg
    Hope giant replaces the frame. I've only been riding it for 6 month and was hoping to ride the PMBAR on it had to rent a bike last year I am running a dropper post.

  10. #110
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    That is a very strange place for a crack. Not a lot of stresses right there I'd think.
    I'm a mountain bike guide in southwest Utah

  11. #111
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    That's my perspective think it might be torsion but I have no idea.

  12. #112
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    2013 Anthem X 29 1, size Large

    Anthem X cracked frames.-p1020796.jpgAnthem X cracked frames.-p1020798.jpg
    Quote Originally Posted by Silentfoe View Post
    Well, I guess that goes to show that Giant is good on warranty replacements...
    Discovered this Sunday. Had 20 miles left including a 3,000 vert feet dirt road descent to get home. Held together, could see it gapping (perhaps 1mm) when I was seated climbing. Giant is replacing the whole frame minus shock with a 2012. They don't have 2013 replacement frames in stock yet.

    FYI. Thought it ought to be out as a data point. I'm 190-200 lbs 6'1" often ride with a fairly heavy pack (100oz water, clothing, etc). I've put between 1200 and 1500 miles on it since getting it December 28, including 24 solo at Old Pueblo. I do ride tech trails but have been pretty cautious after getting hurt a couple times late last season. Definitely no hucking... Have not crashed it.

    Seems like Giant is responding quite quickly, although I don't know what the eta of the replacement is yet.
    Last edited by TomP; 05-02-2013 at 01:50 PM.
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  13. #113
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    Anthem X cracked frames.

    Giant was quite good with the frame replacement for me (although they refused to change the Anthem 29 frameset for a Trance 29, even if I was willing to pay a price difference).
    In less than a week a 2012 X0Anthem X cracked frames.-imageuploadedbytapatalk1367526222.985940.jpgAnthem X cracked frames.-imageuploadedbytapatalk1367526281.252353.jpg whole frameset arrived with a brand new shock. They rear shock mount seems to be the same design as my 2011 frame; I hope that this one doesn’t break.
    Here are photos of the crack and my new ride.

  14. #114
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    can see that in this design the seattube will want to bow in due to combination of force on the rocker pivot and rider on saddle - ie both making the seat tube wanting to bow towards the headtube..

    flattened top tube will be doing little to help support the seat tube from flexing and looks like a rather nice hinge..

    this would explain the position of the cracks at seat tube/ top tube, centre of seat tube and a lower end..

    perhaps in the quest to save weight the seat tube is a bit thin..

  15. #115
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    I have a Giant Anthem X2 replacement frame waiting for me and I have a few questions.
    Long story long, my father in laW cracked his anthem. After a a bit a back and forth, Giant agreed to replace the entire frameset included the shock due to the fact that the design changed quite a bit since 2007 and the front and rear triangles wouldn't be compatible. One huge point for giant in my book. Pops in law didnt want To wait for the replacement frame, so I have been given the new frame. Pretty nice of pops in law. However, nowhere can I find the specs off an anthem x2 frameset only. The colors are red and blue and then od2 headsetnis imcluded. I'm thinking maybema European orcas Asian markets frame. Or perhaps, giants follow treks example and painted replacement frames differently. ie treks raw alum replacents for black and blue and gray fuels.

    Thoughts ?

  16. #116
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    There's no such thing as an X2 frame set. If it's an X2 it came as a complete bike, and you want to look at the X2 bike spec. They're simply replacing the frame like for like in terms of the shock included if it's spec'd as an X2.

  17. #117
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    Well my post was quite full of typos! Thats what 24 hours shift do to your mind! I am thinking its the Anthem X frameset as sold overseas as a frameset only. I'm more curious about the color of the frame. I haven't seen a red and blue anthem anywhere on my internet searches. If its something out of the ordinary, I'll post a picture when I get it built up. It will most likely end up as back up bike. I can't imagine a full suspension will replace my beloved 853 steel hard tail.

  18. #118
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    2011 x1

    Well went for a short ride yesterday, and my 2011 26er decided enough was enough (not like I'm and aggressive rider or anything, might be why it's lasted 3 years).

    Anthem X cracked frames.-crack.jpg

    Going in today to see about a warrenty replacement (going to be fun, as they haven't had any 26ers here for the last 2 years)

  19. #119
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    Quote Originally Posted by enfig View Post
    Giant was quite good with the frame replacement for me (although they refused to change the Anthem 29 frameset for a Trance 29, even if I was willing to pay a price difference).
    In less than a week a 2012 X0Click image for larger version. 

Name:	ImageUploadedByTapatalk1367526222.985940.jpg 
Views:	2256 
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ID:	795582Click image for larger version. 

Name:	ImageUploadedByTapatalk1367526281.252353.jpg 
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ID:	795583 whole frameset arrived with a brand new shock. They rear shock mount seems to be the same design as my 2011 frame; I hope that this one doesn’t break.
    Here are photos of the crack and my new ride.
    I just found an identical crack in my 2011 AX29. I really, really liked the polished frame and I'm guessing I won't get that finish replaced. Sigh...

  20. #120
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    Quote Originally Posted by titusquasi View Post
    I just found an identical crack in my 2011 AX29. I really, really liked the polished frame and I'm guessing I won't get that finish replaced. Sigh...
    This is what they were passing out as replacements as of May 1, (for a 2013 Anthem X 29 Size L that I broke):



    It's a 2012. Came to me with a new Fox RP23, but I had the CTD that came with my 2013 installed. I think it's actually better looking than the 2013 colorz. But that's just me.

    I'm in Colorado, USA. I assume you're in the states as well, given your John Deere motif.
    Last edited by TomP; 07-08-2013 at 03:16 PM.
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  21. #121
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    The frame I received is blue black and white. Its a 26er. I'm assuming its from 2010. Threaded bottom bracket and non tapered headtube. The suppiled shock is a Fox Float rp2.

  22. #122
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    Anthem X cracked frames.-20130708_090410-copy.jpg
    Quote Originally Posted by TomP View Post
    This is what they were passing out as replacements as of May 1, (for a 2013 Anthem X 29 Size L that I broke):



    It's a 2012. Came to me with a new Fox RP23, but I had the CTD that came with my 2013 installed. I think it's actually better looking than the 2013 colorz. But that's just me.

    I'm in Colorado, USA. I assume you're in the states as well, given your John Deere motif.
    Thanks for the "heads up". I am about 4-5 hours away from Salida just over the border into Kansas. I get to Colorado Springs to ride with friends a few times a year and we are hoping to be in Salida for a weekend some time this summer. Small world with the internet, eh?

    I bought the frame from Colorado Cyclist and requested they ask Giant if the crack is of any real concern. That's how bad I want to keep the polished frame. I'm guessing they will want to replace the frame. I just can't see how a crack on that little bridge to the seat tube in the lower shock "cradle" will have any real effect on the bike's safety and longevity...but I know nothing.

    My other thought is, won't it just happen to a replacement. I have ridden the 2011 very little since I bought it...and I mean very little. I thought I was going to do some racing but never had the time.

    I have no idea how long it's been there. I just saw another post in this thread with a break in that spot and decided to check. I also checked the top tube/ seat tube spot but it is still good...I have an XL.

  23. #123
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    Here is my 2012 x29er 2. Mine is just shy of a year old. No warning or indication of slight cracking before, just a clean snap. Shop had another model with the same problem although it was a 2010. Just hoping there was an improvement somewhere. I dont want a replacement that will knowingly break.

    https://fbcdn-sphotos-b-a.akamaihd.n...43654723_n.jpg

  24. #124
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    Quote Originally Posted by titusquasi View Post
    ...I bought the frame from Colorado Cyclist and requested they ask Giant if the crack is of any real concern. That's how bad I want to keep the polished frame. I'm guessing they will want to replace the frame. I just can't see how a crack on that little bridge to the seat tube in the lower shock "cradle" will have any real effect on the bike's safety and longevity...but I know nothing.

    My other thought is, won't it just happen to a replacement. I have ridden the 2011 very little since I bought it...and I mean very little. I thought I was going to do some racing but never had the time...
    They are going to want to replace it. They definitely don't want people out there riding damaged frames--their lawyers advise against that

    Quote Originally Posted by mtnrider1009 View Post
    Here is my 2012 x29er 2. Mine is just shy of a year old. No warning or indication of slight cracking before, just a clean snap. Shop had another model with the same problem although it was a 2010. Just hoping there was an improvement somewhere. I dont want a replacement that will knowingly break.

    Mine broke after 4 months of riding. I ride lots, and there was a 24 solo in there, but I was amazed at how little time it took.

    I definitely am worried about it breaking again. I have almost as many miles on my replacement frame as I had on the oridinal, and now our high country is opened up so I'm riding more technical stuff... I check the top tube at the seat tube weld after almost every ride.

    If this one breaks, I am going to ask what it would cost to just throw the warranty replacement at an upgrade to the advanced. I have been leery of carbon fiber for mountain frames, but willing to take a chance that it would be stronger at least in terms of flex cycles. And of course lighter.

    The saddest thing for me is that I love the way this bike rides. For the endurance rides I do it is perfect. Light, efficient, comfortable, near perfect fit for me. But if another one breaks and I can't justify whatever it takes to upgrade to the CF frame, I'll be forced to cut my losses, sell the replacement and look for something else.
    Tom Purvis - Salida, CO - http://teamvelveeta.tom-purvis.com

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  25. #125
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    Is this an issue with Carbon or Aluxx frames? Think the 2014 will address these issues?

  26. #126
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    Quote Originally Posted by ZeroSkillet View Post
    Is this an issue with Carbon or Aluxx frames? Think the 2014 will address these issues?
    It's the Aluxx. I haven't heard about any non-crash failures of the advanced (carbon) ones.

    If there's a redesign involved in the 2014, it would be AMAZING if they failed to fix it. It would actually be sad--there was a recall in 2011 and they have kept producing the exact same design for two more model years? If they don't resolve it with a new design, they are either bad engineers or don't care. I don't believe either of those things are true, I'm guessing it was just a business decision to deal with the design issues for a couple years until it was time to re-visit it.
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  27. #127
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    Wow really? I've finally narrowed down my bike choice to the Anthem x 29er a few days ago. Kinda makes me want to wait for 2014's come out to see if they address the "issue"

  28. #128
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    I'm going to question the idea that this is a straight up design problem or that a minor tweak wasn't made to fix it. Here's why: It's straight up illegal to sell something that's been recalled for safety issues. So there are a number of options here. Either the 2011 bikes that were recalled were produced with a bad batch of tubes, or they've changed something in the process that should solve the problem. Most of the cracks I saw in frames looked like they were right across the front side of the weld connecting the top tube to the seat post. Being right across the front edge of the weld indicates a possibility that someone got a setting wrong when they made that weld. It's just a thought.

    On a brighter note, I've had my 2013 Anthem X2 for almost 10 months. I ride frequently, and I ride it pretty hard, although my riding probably mostly falls well within the bounds of XC that the Anthem was designed for. I weigh just north of 200 lbs, and my frame is in good shape so far.

  29. #129
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    Re: Anthem X cracked frames.

    Quote Originally Posted by ZeroSkillet View Post
    Wow really? I've finally narrowed down my bike choice to the Anthem x 29er a few days ago. Kinda makes me want to wait for 2014's come out to see if they address the "issue"
    Buy the 2013 if it's discounted. If you break it, you'll end up with the 2014 frame anyway.

  30. #130
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    I'm adding another photo to the topic. My buddy's <strike>2010</strike> 2011 Anthem X frame in size M has just cracked today during a regular ride. He has ~12000km (~7500mi) in the frame.

    http://i.imgur.com/pqVlZjJ.jpg

  31. #131
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    I think we'd need to know how many Anthem's were sold and how many are cracking. It's quite possible that these cracked frames are from a bad batch. Perhaps a bad session of welding or some other issue?

  32. #132
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    There are 2 issues,

    1 bad design
    2 bad welds

    In some of the 2011's there were bad welds on top of the bad design , and so failure rate was very high. Subsequently it's just been bad design so riders who sit and run longish seat posts would put the most force on the area, and even then generally it takes some thousands of kms for the crack to develop.

    I do not believe its a safety issue, as the bike doesn't break in 2 - it's a triangle, so when one angle disconnects , the other 2 hold it together

    So far then pictures of the 2014 anthems seem to have redesigned this area in line with the trance

  33. #133
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    Quote Originally Posted by pharmaboy View Post
    So far then pictures of the 2014 anthems seem to have redesigned this area in line with the trance
    I don't think so. The only frames I've seen that look like they are "redesigned" are the 27.5" anthem frames, I don't think the 29er has been changed.

  34. #134
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    Quote Originally Posted by Cotharyus View Post
    I don't think so. The only frames I've seen that look like they are "redesigned" are the 27.5" anthem frames, I don't think the 29er has been changed.
    All I've seen are spy pics and unlabelled giant pics , but they are consistent for the junction on the 27.5, the xtc and the carbon. I'm extrapolating , but what we need is a confirmed 2014 colour way in Aluxx in a 29 er. All pictures point to a change, confirmation requires a specific from giant - a week or 2 perhaps?

    More to the point I haven't seen any pics of a 2014 colour way with the current design.

  35. #135
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    I've seen the 2014 dealer catalog. The 29er frames haven't changed in those pictures. Hence my suspicion that you've been seeing 27.5 frames.

  36. #136
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    https://www.facebook.com/photo.php?f...type=1&theater

    another one bites the dust. 2012 Anthem X 29er. I wonder what color frame the replacement will be...

  37. #137
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    Quote Originally Posted by Cotharyus View Post
    I've seen the 2014 dealer catalog. The 29er frames haven't changed in those pictures. Hence my suspicion that you've been seeing 27.5 frames.
    Well obviously not enough people are cracking them then. Other possible, is their plan is to move over to carbon only for the anthem 29 er in 2015, and so couldn't be bothered to change their frame design.

    In the races I go to, almost every other giant anthem is a replacement frame - ie because I know the shock frame combos, I ask other riders where theirs cracked- it's always the same answer. It's obviously not a proper survey because it misses the 95% of owners who don't race, and probably do a 1000km or less a year.

  38. #138
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    Quote Originally Posted by pharmaboy View Post
    Well obviously not enough people are cracking them then. Other possible, is their plan is to move over to carbon only for the anthem 29 er in 2015, and so couldn't be bothered to change their frame design.

    In the races I go to, almost every other giant anthem is a replacement frame - ie because I know the shock frame combos, I ask other riders where theirs cracked- it's always the same answer. It's obviously not a proper survey because it misses the 95% of owners who don't race, and probably do a 1000km or less a year.
    Or it could be that they aren't planning on continuing to make the 29er at all, pending how sales of the 27.5 anthem stack up. I guess we'll have to wait and see.

  39. #139
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    Does this thread cover both 26 and 29er Anthem frames? Are both frames having similar issues?

  40. #140
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    just got mine back yesterday. same exact frame so hopefully this one doesn't break! i had to buy a new bottom bracket for $60.00 and other than that no charge on the swap. the bike shop did use zip ties instead of c-clips so I may have to swap them back.

  41. #141
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    Quote Originally Posted by enfig View Post
    Giant was quite good with the frame replacement for me (although they refused to change the Anthem 29 frameset for a Trance 29, even if I was willing to pay a price difference).
    In less than a week a 2012 X0Click image for larger version. 

Name:	ImageUploadedByTapatalk1367526222.985940.jpg 
Views:	2256 
Size:	140.7 KB 
ID:	795582Click image for larger version. 

Name:	ImageUploadedByTapatalk1367526281.252353.jpg 
Views:	1465 
Size:	341.9 KB 
ID:	795583 whole frameset arrived with a brand new shock. They rear shock mount seems to be the same design as my 2011 frame; I hope that this one doesn’t break.
    Here are photos of the crack and my new ride.
    Is that the drive side shock mound where it's welded to the seat tube? Pretty certain my frame has just cracked right there. I wanted to make sure I was seeing what I think I am as far as what's cracked there.

  42. #142
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    I raced and trail rode my 2010 x3 for over 1,000 miles and no problems. And i weigh 175+ lbs but i do keep my pivots greased!

  43. #143
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    Quote Originally Posted by rlucky82 View Post
    I raced and trail rode my 2010 x3 for over 1,000 miles and no problems.
    That's it? I've had my 13 Advanced 0 since September, put over 1600 miles on it and I weigh 200lbs. I don't see your point I guess.

    Sometimes things break. It doesn't seem like there is a single contributing factor to these broken frames.
    I'm a mountain bike guide in southwest Utah

  44. #144
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    Quote Originally Posted by Silentfoe View Post

    Sometimes things break. It doesn't seem like there is a single contributing factor to these broken frames.
    Yeah, there's certainly no point I can put my finger on where I feel like "oh, that's what did it" - in fact, I've had my bike less than a year, have somewhere around 900 miles on it, and oddly, two weeks ago sent it to the shop to have the suspension serviced. I've ridden it 3 times since then, and the mechanic who did the suspension service was riding with me when I found the break. So I'm going to say it's a pretty solid case, given the location of the break (right along the front edge of a weld) that there was a manufacturing issue with the frame.

    When you build so many of something, no matter how high your quality standards are, no matter what your inspection process is, it's possible for some variation - perhaps it was a drop in current from the electrical provider at the factory? - to cause a weld that LOOKS fine to have some problem. That's why Giant chooses to put lifetime warranties on their frames, and why they inspect this stuff for crash damage, abuse, etc. It would be very easy to try to abuse the warranty, but it's designed to allow for occasional manufacturing problems.

  45. #145
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    Heat Treating?

    Quote Originally Posted by Cotharyus View Post
    ... So I'm going to say it's a pretty solid case, given the location of the break (right along the front edge of a weld) that there was a manufacturing issue with the frame.

    When you build so many of something, no matter how high your quality standards are, no matter what your inspection process is, it's possible for some variation - perhaps it was a drop in current from the electrical provider at the factory? ...
    I broke my 2013 Aluxx X 1 after 1200-1400 relatively easy miles between January and April when I'm not able to get into the mountains to ride the really punishing stuff. They replaced it with a 2012, and I've got almost 2000 quite intense miles on that one now with no trouble (knock wood).

    One idea I had: heat treating. When aluminum frames are welded up, the places where the tubing got heated up have a different molecular structure than the places that didn't get hot. So after the frames have been stuck together and before they are painted, they are put into an oven and heated up to anneal the stresses from welding.

    They probably do this with a very large oven. What if the temperature near the door to the oven is lower temperature or not as consistent as in the center? What if your frame was hanging on a hook near the door rather than in the middle? What if for some reason during the time your frame was being heat treated, the oven didn't get quite hot enough, or the frame wasn't left in there for quite long enough?

    That said, I still contend that the design of the Anthem main triangle is flawed. Design is more than just a blueprint: it's a production plan. What weight of tubing, what method of welding, what heat and duration of heat treatment, etc. When the finished product gets pooped out at the end of the production process, if it has a relatively high failure rate, and a relatively consistent failure mode, something has been missed along the way.

    For my part, I'm really pleased that my replacement frame is holding up. The bike really suits my needs right now. It fits me well, it performs very well. I like it. I really hope that mine now is one of the ones that's going to last.
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  46. #146
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    Quote Originally Posted by pharmaboy View Post
    All I've seen are spy pics and unlabelled giant pics , but they are consistent for the junction on the 27.5, the xtc and the carbon. I'm extrapolating , but what we need is a confirmed 2014 colour way in Aluxx in a 29 er. All pictures point to a change, confirmation requires a specific from giant - a week or 2 perhaps?

    More to the point I haven't seen any pics of a 2014 colour way with the current design.
    The 2014's are on the Giant US website:

    Anthem X 29er 1 (2014) - Bikes | Giant Bicycles | United States

    I found this thread as I am considering a 2013 Anthem X 29er 1 on closeout.
    Mike
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  47. #147
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    Quote Originally Posted by Swerny View Post
    ]

    I found this thread as I am considering a 2013 Anthem X 29er 1 on closeout.
    I'd go for it. I like last years specs and price points much better than the 14s.

  48. #148
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    Wanted to report a very pleasant warranty experience with Giant. I had an '11 polished AX29 in XL that developed a crack in the lower shock cradle.

    At first Giant said my options were a '12 grey front triangle with my polished rear or an '11 polished front triangle. I was pretty happy that they still had some polished '11 fronts as I really like the polished frame.

    However, I was concerned that, at my size, the new frame would just do the same thing. I had ridden the bike very little over the past two years...less than 200 miles. I expressed this concern through my dealer.

    Giant came back with an offer to exchange my entire '11 aluminum frame with a '13 Advanced 0 (blue/black) entire frame minus shock (I keep my shock). The good part...the exchange only cost me $300. $300 to upgrade to a 2 year newer carbon frame? Yes, please.

    This seems almost too good to be true but I have the Advanced frame in hand and only $300 left my bank account. Good stuff!

  49. #149
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    Re: Anthem X cracked frames.

    Nice! Let's see some pics.
    I'm a mountain bike guide in southwest Utah

  50. #150
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    Quote Originally Posted by Swerny View Post
    The 2014's are on the Giant US website:

    Anthem X 29er 1 (2014) - Bikes | Giant Bicycles | United States

    I found this thread as I am considering a 2013 Anthem X 29er 1 on closeout.
    If you've tested one and like the bike, as Cotharyus said, go for it. The warranty is excellent, so although it's annoying that you're out the bike for a bit if it happens, you'll get a new frame back at that time.

    My own experience with a 2011 X1 26'er that just went through the process was pretty decent. It took 3 weeks, but at the end, I went from the alloy frame (with a number of scratches and rock dents) to a brand new SL0 full carbon frame (still a 26'er, think it's a 2012 model, last of the line), for zero cost. Not everyone is that lucky, but it can happen.

  51. #151
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    Anthem double failure

    Broke the seat tube/ top tube junction on my 2012 anthem 29er 4. Less than a month later the linkage. Too much failure for a bike less than a year old. I guess this is not like a car recall where you actually get a fix with new parts. Just the same shit waiting for it to fail 10 miles into a ride and hopefully with no major injury. Thank you again Giant for ****ing my ride up.


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  52. #152
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    That's either really bad luck, or you need a stouter bike. I have people ask me how my anthem jumps all the time. They look at me funny when I tell them it doesn't. It's an XC bike, not designed for jumping.

    BTW: No one can see your facebook pictures because we aren't your friends.

  53. #153
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    Ok..thanks on the pics, I really dont let my bike leave the ground. Those days have been over long ago. I really love this bike, brought me back to the days of 20 mile rides and actually enjoying them. I am going to see about maybe trying to upgrade to a trance 29er. I just bought a SID for this bike unfortunately so that wouldnt transfer over as its a 4 inch against 5inch.

  54. #154
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    I dropped my bike off at my LBS last Tuesday with the drive side shock mount cracked. Yesterday my new frame arrived. That was faster than I expected. The replacement frame is the '13 X1 frame. Giant moved so fast, I didn't even miss a chance to ride. It's rained EVERY DAY since I dropped the bike off.

  55. #155
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    Anthem X cracked frames.-20130808_175215-copy.jpgAnthem X cracked frames.-20130808_175250-copy.jpgAnthem X cracked frames.-20130808_175320-copy.jpg

    Here is my warranty replacement. Cracked the lower shock cradle on my polished '11 aluminum frame. I was offered the opportunity to take this as a replacement for just $300. It came with no shock but I had just PUSHed my RP23 so it worked out perfectly. It's built by now but I'm waiting on the carbon specific seat post clamp to take a first ride.

    I would think this option should eliminate the top/seat tube and shock cradle breaks that appear to be the likely problem spots.

    I almost thought about selling the new frame but I enjoyed the aluminum version so much I couldn't pull the trigger. When I'm feeling strong and want to drop the hammer and find some speed, the AX29 is near perfection.

  56. #156
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    Score! Enjoy it. Night and day better than the aluminum model.
    I'm a mountain bike guide in southwest Utah

  57. #157
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    Quote Originally Posted by titusquasi View Post
    Click image for larger version. 

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    Here is my warranty replacement. Cracked the lower shock cradle on my polished '11 aluminum frame. I was offered the opportunity to take this as a replacement for just $300. It came with no shock but I had just PUSHed my RP23 so it worked out perfectly. It's built by now but I'm waiting on the carbon specific seat post clamp to take a first ride.

    I would think this option should eliminate the top/seat tube and shock cradle breaks that appear to be the likely problem spots.

    I almost thought about selling the new frame but I enjoyed the aluminum version so much I couldn't pull the trigger. When I'm feeling strong and want to drop the hammer and find some speed, the AX29 is near perfection.

    With replacement warranty Service like that how can you go wrong.
    Last edited by gvs_nz; 12-12-2013 at 10:33 PM.

  58. #158
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    Anthem X cracked frames.-13581_10151633801353335_1348122624_n.jpg
    Just noticed this when I was cleaning my bike. 2013 AX2 29 XL, just over three months old and roughly 15 races/rides done. Lets see what my LBS has to say,

  59. #159
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    Quote Originally Posted by koedi View Post
    Click image for larger version. 

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    Just noticed this when I was cleaning my bike. 2013 AX2 29 XL, just over three months old and roughly 15 races/rides done. Lets see what my LBS has to say,
    I'm not discounting this, and it sucks, but even though we are seeing a few of these in this thread...I'm wondering about the sample size. We've been selling these since they came out and have had ZERO returned for warranty because of a break. Not saying it won't happen but you'd get the impression after reading this thread that they are all breaking. And...if that was the case, I'd have at least seen one of them, right? Just curious and thinking out loud.
    I'm a mountain bike guide in southwest Utah

  60. #160
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    Quote Originally Posted by koedi View Post
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    Just noticed this when I was cleaning my bike. 2013 AX2 29 XL, just over three months old and roughly 15 races/rides done. Lets see what my LBS has to say,
    That's exactly where my '11 cracked...same side too.

  61. #161
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    Quote Originally Posted by Silentfoe View Post
    I'm not discounting this, and it sucks, but even though we are seeing a few of these in this thread...I'm wondering about the sample size. We've been selling these since they came out and have had ZERO returned for warranty because of a break. Not saying it won't happen but you'd get the impression after reading this thread that they are all breaking. And...if that was the case, I'd have at least seen one of them, right? Just curious and thinking out loud.
    Agreed. There's a LOT of AX29s on the trails. Granted, we don't see nearly all the cracked frames in this thread but I imagine that has been a fairly high volume bike for Giant over the past few years.

  62. #162
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    Before and after photos with my warranty replacement. I think I still like the polished look the best but I like the carbon frame better for durability reasons.

    Anthem X cracked frames.-2013-03-26_18-55-47_85.jpgAnthem X cracked frames.-20130814_181130.jpg

  63. #163
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    I love the Smurf blue.

  64. #164
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    Quote Originally Posted by Silentfoe View Post
    I'm not discounting this, and it sucks, but even though we are seeing a few of these in this thread...I'm wondering about the sample size. We've been selling these since they came out and have had ZERO returned for warranty because of a break. Not saying it won't happen but you'd get the impression after reading this thread that they are all breaking. And...if that was the case, I'd have at least seen one of them, right? Just curious and thinking out loud.
    Quote Originally Posted by titusquasi View Post
    Agreed. There's a LOT of AX29s on the trails. Granted, we don't see nearly all the cracked frames in this thread but I imagine that has been a fairly high volume bike for Giant over the past few years.
    Forums (Internet) are quited biased on topics like this one, negative feedback is much more common than positive. Anyway, sometimes stuff breaks and it sucks, but that's just bad luck. Then you hope that warranty process goes smoothly.

  65. #165
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    Quote Originally Posted by koedi View Post
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    Just noticed this when I was cleaning my bike. 2013 AX2 29 XL, just over three months old and roughly 15 races/rides done. Lets see what my LBS has to say,
    You should have no problems with this. That's *exactly* where my 2013 AX2 29er frame crack two weeks ago. The shop had my new frame 6 days from when I dropped my bike off. I'd have the bike back by now, except the shop had to order a pressfit removal tool, and the plastic shell on my bottom bracket had an issue when they got it out, so SRAM is warranty replacing that - which may be in today. So, you should have no problems.


    Silentfoe - I agree, I don't think, percentage wise, that many of these frames are breaking. My LBS is a relatively small shop, and I bet they've sold 5 AL Anthems in this area in the past two years. They sell a lot more Trances, for some reason. I'm not certain about the milage on some of these bikes, but mine had some good milage on it, and I'm certain it sees a fair amount more stress than it would from a typical user in spite of my sticking to "cross country" and no jumping policy for this frame. I've got very strong legs, and somewhere, a friend of mine amused himself one day by noticing how much a frame I was riding flexed when I was hammering on it. It at amused him so much, he mounted a camera to the frame - so there's video, but I don't think he's posted it anywhere. I'm no engineer, but it looks to me like if you apply a load to the cranks that's going to cause this frame to flex, there's going to be a LOT of stress on that little bit right there. Now, I'm not saying the design is inadequate, rather, imagine how many of these things are made. Any instability in the power at the factory during the welding of this spot could cause that point to be weaker than it should. Someone else mentioned the possibility of annealing issues - a cold spot next to the door of the oven. Either way, with the numbers produced, even a very small percentage of errors could account for these breaks.

    But here's the bottom line, and the beautiful part: Giant understands stuff like this can happen. They believe they do a quality job, building quality frames, and they're willing to stand behind all of them, and make good the few that fail, for whatever reason, thus offering a lifetime warranty to the original buyer. Thus far, it appears to me they have been golden about honoring that warranty. They certainly were on top of mine. I couldn't ask for better service from Giant, or from my LBS. And really, that makes the fact that my frame failed ok with me. The warranty is part of the reason I bought the bike....well, that and the fact the nothing else in the price range can touch the Maestro suspension.

  66. #166
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    I think you came out ahead. IMO the polished frames looked awful.
    I'm a mountain bike guide in southwest Utah

  67. #167
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    Quote Originally Posted by koedi View Post
    Lets see what my LBS has to say,
    Just a status update. LBS made reclamation two weeks ago, no news from Giant.

  68. #168
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    That seems strange. I don't know if things work differently, or more slowly where you are, but honestly, my LBS received my new frame 6 days after I dropped my bike off there.

  69. #169
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    That is on your LBS. I'll bet they either forgot until you bugged them or they just did it wrong somehow. All it takes is a 2 minute phone call to their local rep and the new frame would be on the way. Piece of cake.
    I'm a mountain bike guide in southwest Utah

  70. #170
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    Quote Originally Posted by koedi View Post
    Just a status update. LBS made reclamation two weeks ago, no news from Giant.
    I had my new frame within five days. I'd be suspect of your LBS vs Giant.

  71. #171
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    I broke my XTC at the seat tube top tube intersection but since I had the bike painted it voided the warranty but they did offer me a crash replacement and it was at the LBS in less than a week.

  72. #172
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    My lovely shiny AX11 29 is no more, on a downhill stretch, flicked a stone up into the bottom of the down tube rather hard and did this.



    Uploaded with ImageShack.us

    Getting a crash replacement frame through Giant and it'll be built up within a week but wanted to share my misfortune.

  73. #173
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    Shoulda just kept riding it f it's straight - soon enough you'd have got a new frame from a warranty crack

  74. #174
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    Not the best angle on the picture but there is a large deep dent which is obviously a stone hit. To be honest didn't trust riding further on it, the cracking is right under the suspension pivot / crank which probably has a lot of force going through it, definitely don't want that failing under a high load situation.

  75. #175
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    Quote Originally Posted by NullAndVoid View Post
    Not the best angle on the picture but there is a large deep dent which is obviously a stone hit. To be honest didn't trust riding further on it, the cracking is right under the suspension pivot / crank which probably has a lot of force going through it, definitely don't want that failing under a high load situation.
    Actually, you'd have been fine. My 2011 Alu X1 26'er frame had 2 big dents there (both significantly bigger than that one) with no issues for 2 years (both from large rocks kicked up by the front tire on fast firetrail decents. Seemed to like doing that, had lots of impacts on cranks and toes for the same reason). It looks alot worse than it is because it's on the outside of the curve too.

    The frame is actually very strong around that area, and significanlty reinforced, unlike the toptube/seattube interface, which failed on me a few months ago, with most of the load not going through the bottom of the downtube there (most goes through the vertical peice welded above that the suspension is attached to), so as long as it's straight apart from the dent, no issues. If it was higher up the downtube, I might be worried, but not there.

    Was glad I didn't take it in for crash replacement myself when the first one happened about 2 months after purchasing it. Was due to upgrade about now, so getting the warrenty replacement for the cracked toptube (new SL0 full carbon for no cost!), meant I could sell it without having people put off by the dents (after all it's a never riden frame now).

  76. #176
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    Quote Originally Posted by koedi View Post
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    Just noticed this when I was cleaning my bike. 2013 AX2 29 XL, just over three months old and roughly 15 races/rides done. Lets see what my LBS has to say,
    After seeing this i quickly checked my 2012 anthem 29er 1 Aussie Version and found a crack in the paint in a very similar spot to the crack in this photo. Has anyone else noticed a crack developing from a paint crack in this region? I have attached a photo that may help with my explanation.

    Cheers

    Anthem X cracked frames.-img_0938.jpg

  77. #177
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    I realize I've never posted a picture of my frame, but yes, it's that exact spot that mine cracked. When my frame cracked, it made a rather horrible creaking noise when power was applied to the cranks (climbing a hill for instance). Anthem X cracked frames.-2013-08-06-07.55.05.jpg

  78. #178
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    Quote Originally Posted by Cotharyus View Post
    When my frame cracked, it made a rather horrible creaking noise when power was applied to the cranks (climbing a hill for instance). Click image for larger version. 

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    I guess i just keep riding until it completely cracks like yours

  79. #179
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    Quote Originally Posted by koedi View Post
    Just a status update. LBS made reclamation two weeks ago, no news from Giant.
    Finally good news. Giant has processed claim and new frame is on the way. Yay!


    Quote Originally Posted by Cotharyus View Post
    That seems strange. I don't know if things work differently, or more slowly where you are, but honestly, my LBS received my new frame 6 days after I dropped my bike off there.
    Quote Originally Posted by Silentfoe View Post
    That is on your LBS. I'll bet they either forgot until you bugged them or they just did it wrong somehow. All it takes is a 2 minute phone call to their local rep and the new frame would be on the way. Piece of cake.
    Quote Originally Posted by jkirkpatri View Post
    I had my new frame within five days. I'd be suspect of your LBS vs Giant.
    I guess it was a bit of both. LBS made normal reclamation through dealer portal and didn't push local rep. Also processing times at Giant seem to be really long and LBS doesn't get any information how the process is progressing nor have any direct contact at Giant Europe.

  80. #180
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    Good news! New bike (almost) day soon!

  81. #181
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    Quote Originally Posted by titusquasi View Post
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ID:	823662Here is my warranty replacement
    Very nice frame! Did you put on the scale?
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  82. #182
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    Quote Originally Posted by LGee_ View Post
    I'm adding another photo to the topic. My buddy's <strike>2010</strike> 2011 Anthem X frame in size M has just cracked today during a regular ride. He has ~12000km (~7500mi) in the frame.

    http://i.imgur.com/pqVlZjJ.jpg
    Update: After ~2 months of waiting (including waiting for the LBS, then the frame has probably been sent back to Taiwan), the replacement has just arrived:

    http://i.imgur.com/yod7SGr.jpg

    As you can see, this is the 2013 Anthem X. For some reason, shipment costs must be paid by my buddy (~30USD, not a big deal, this is why it is particularly not very generous from them IMO...)

    ---

    Do you guys know if there was any improvement in the 2013 Anthem X frames as opposed to older models?

  83. #183
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    2013 models have cable guides for a dropper post.
    12 Anthem X29
    13 XTC 29

    07 Epic Marathon carbon
    04 Stumpjumper FSR Anniversary
    03 Stumpjumper FSR Pro
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  84. #184
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    broke mine at seat tube/top tube junction. giant is sending a new front triangle
    I'll be taking these huggies, and whatever cash you have in the drawer

  85. #185
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    Hi all, I have a 2010 Anthem X 26er, purchased on clearance sale last 2011. Is this cracking issue affecting the 26ers as well or only the 29er?
    cheers

  86. #186
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    I wouldn't worry about it unless something happens to it. I saw something about one other 26" frame cracking, and they replaced it with a carbon model.

  87. #187
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    Add a 2010 Anthem X3 26er to the list.

    Anthem X cracked frames.-2013-10-03-10.10.35.jpgI'm just posting to add my bike to the list. I bought a 2010 model on close out in March of 2011 and I started to hear a clicking noise about 2 months ago. I couldn't figure out what it was. it went away after I removed the seatpost and put it back in and tightened it up. It came back today and thats when I noticed that the black line at the top tube and seat stay was actually a crack. (I put clear tape on my frames when I get them new to keep the paint damage to a minimum for when I want to sell the bike in the future. )
    I thought the tape was causing the black line but it was actually a crack. Taking it to my LBS in about an hour. I really wanted to know what frame they would replace it with or do they actually repair it. I'll post back.
    Last edited by shwndh; 10-03-2013 at 02:48 PM. Reason: Changed model year from 2011 to 2010

  88. #188
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    That's exactly what happened to my Anthem X 26er. They will replace the frame.

  89. #189
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    Same thing happened to my X29. They replaced the frame AND rear swing arm. Totally new frameset!

  90. #190
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    It seems I haven't been putting enough information on this forum. I brought my Anthem 29er x1 in April 2013 after doing lots of research and reading up on mountain bikes. It seemed like the Anthem was the best thing since sliced bread, winning all the awards. I have a friend who rides a specialized Carve 29er. We go out on most rides together and he has had no problems with his bike. I however seemed to be constantly chasing a creak! Thought it was the crank or pedals. It got so bad we stopped at local bike shop. They spotted the fractures in the paint work on the seat tube and seat tube/ top tube weld. They said the whole frame should be replaced and should stop riding it immediately. They sent photos to Giant and spoke to them. Giant was happy to replace frame under warranty. My problem was it was going to cost to be stripped down and rebuilt as I did not purchase the bike from them. I therefore took it back to shop I purchased it from. He has apparently taken it to Giant and they have said they would not replace frame as it has been damaged through use!! What am I to do? This is my dilemma??!!

  91. #191
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    What! That is insane! The frame is under recall right on their website. I call BS from your bike shop.

  92. #192
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    I need to get some feedback on your warranty claim experience

    I have been dealing with this shop called Roswell Bikes in the Atlanta, GA area. I brought bike (2011 Anthem X3) to them that I bought from them and they have the nerve to tell me that they're going to charge me $175 plus $40 shipping to get my frame replaced under warranty. So I ask what the charges are for and they say the $40 is for freight (understandable) and the $175 is for stripping down and rebuilding the new frame up. I said, this is a warranty issue. Why should the customer have to pay for this service when it failed though no fault of my own? They said, after 30 days, the return period is over and I have to pay for service. I think this is a bunch of crap!

    So I say, I don't have the money and I can swap the parts myself. (which is true, I've been building bikes for 20 years!) They say that my new frame will not be covered under warranty because it was not built up by a Giant authorized dealer. This is just wrong in my opinion. I feel they should honor the warranty again if it breaks no matter who built up the bike.

    What have you all's experience been dealing with your bike shops? I'm going to contact Giant and if they tell me they're not going to honor a warranty on the 2nd frame, I'm just going to sell the bike and never deal with Giant or Roswell Bikes again.

  93. #193
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    My shop didn't charge me for a tear down build up because they want my future business. They could have, as it's within their right as Giant doesn't cover labour hours, just the frame. Your shop chose to charge you at the expense of a lost future customer; that's their call.

    Phoning Giant won't get you anywhere as it's within your LBS right to charge you. As to requiring an authorized dealer to do the rebuild sounds skeptical as the frame shouldn't fail because a cable was cut too long (as an example) UNLESS it's in regards to the pivots not being torqued correctly. THAT might be the issue and if so, I'd get them to torque the pivots and hand over the frame for you to rebuild yourself.


    Quote Originally Posted by shwndh View Post
    I have been dealing with this shop called Roswell Bikes in the Atlanta, GA area. I brought bike (2011 Anthem X3) to them that I bought from them and they have the nerve to tell me that they're going to charge me $175 plus $40 shipping to get my frame replaced under warranty. So I ask what the charges are for and they say the $40 is for freight (understandable) and the $175 is for stripping down and rebuilding the new frame up. I said, this is a warranty issue. Why should the customer have to pay for this service when it failed though no fault of my own? They said, after 30 days, the return period is over and I have to pay for service. I think this is a bunch of crap!

    So I say, I don't have the money and I can swap the parts myself. (which is true, I've been building bikes for 20 years!) They say that my new frame will not be covered under warranty because it was not built up by a Giant authorized dealer. This is just wrong in my opinion. I feel they should honor the warranty again if it breaks no matter who built up the bike.

    What have you all's experience been dealing with your bike shops? I'm going to contact Giant and if they tell me they're not going to honor a warranty on the 2nd frame, I'm just going to sell the bike and never deal with Giant or Roswell Bikes again.

  94. #194
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    Quote Originally Posted by shwndh View Post
    What! That is insane! The frame is under recall right on their website. I call BS from your bike shop.
    i am in the uk. where on the website is the recall, i can not seem to find it

  95. #195
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    Quote Originally Posted by BOb scaff View Post
    i am in the uk. where on the website is the recall, i can not seem to find it
    Recall Information - Giant Bicycles | United States

    I'm on the US site though.

  96. #196
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    Quote Originally Posted by jkirkpatri View Post
    My shop didn't charge me for a tear down build up because they want my future business. They could have, as it's within their right as Giant doesn't cover labour hours, just the frame. Your shop chose to charge you at the expense of a lost future customer; that's their call.

    Phoning Giant won't get you anywhere as it's within your LBS right to charge you. As to requiring an authorized dealer to do the rebuild sounds skeptical as the frame shouldn't fail because a cable was cut too long (as an example) UNLESS it's in regards to the pivots not being torqued correctly. THAT might be the issue and if so, I'd get them to torque the pivots and hand over the frame for you to rebuild yourself.
    Charging to rebuild the bike is one thing. But refusing future warranty on the bike because you built it up yourself is not right. What if I just bought the frame? There are enthusiasts who build up their own bikes. They know this, that's why they sell the Anthem X frame only. Are they denying warranty on those too?

  97. #197
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    Quote Originally Posted by shwndh View Post
    Charging to rebuild the bike is one thing. But refusing future warranty on the bike because you built it up yourself is not right. What if I just bought the frame? There are enthusiasts who build up their own bikes. They know this, that's why they sell the Anthem X frame only. Are they denying warranty on those too?
    That's why I placed emphasis on the pivots as that's the only place I think that Giant could have an issue with. I agree with you, you should be able to build up your bike without warranty concerns.

    Some on here have had their front triangle replaced only, some, like me, have had their entire frame replaced. I assume that your frame = the front triangle only? That's where I was alluding to in regards to the pivots. If the frame includes both the front and the rear, then yes, I agree, it's all hogwash!

  98. #198
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    Quote Originally Posted by jkirkpatri View Post
    That's why I placed emphasis on the pivots as that's the only place I think that Giant could have an issue with. I agree with you, you should be able to build up your bike without warranty concerns.

    Some on here have had their front triangle replaced only, some, like me, have had their entire frame replaced. I assume that your frame = the front triangle only? That's where I was alluding to in regards to the pivots. If the frame includes both the front and the rear, then yes, I agree, it's all hogwash!
    Gocha. I got a call back from my LBS this afternoon. They said they were going to send out a whole new frame with the shock and rear triangle. They're also sending an adapter kit for the newer style tapered head tube but the BB is press fit. I'll have to replace that on my own dime. The shop said they would order it for $45. If they press it in, it's $30 labor.

    I'm just going to strip the bike down and either assemble it myself or take it to another Giant dealer and let them assemble it so I have no issues with a future warranty claim. This shop I'm dealing with is about 35 miles away from me and they're really not offering me any value for shopping with them. Every issue I've had with the bike had a charge associated with it and 45min drive both ways. I'd rather just deal with another shop that's closer since they're going to charge me anyway.

    But I hope they don't make an issue out of assembling the bike myself since I don't have to take the frame apart. I'm just concerned about the frame cracking again.

  99. #199
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    Sadly, the shop is within their rights to charge for the tear down and build up. It won't make you any happier when I tell you this - my shop didn't even charge me freight on my new frame. I took my bike to them, they handled the warranty situation, and charged me not one thin dime for freight, labor, or even having to look at my ugly mug both times I stopped in the shop.

    This is the real variance between shops. It's a bit glib to say they aren't all created equal, but I think it's safe to say there are shops out there who are willing to work for your business, and shops out there who don't seem to care, they think just because you ride bikes, and they sell bikes, you'll be back. Sadly, many of those shops go out of business, and people who don't know any better think their only choice is to buy a bike from chinamart.

    As far as building the bike up yourself, I'm pretty sure that's not really a problem, it's just your shop trying to scare you into paying them too much money to do the tear down and rebuild.

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    Follow up

    Just following up to let you know what happened. I got my 2011 Anthem X frame to replace my cracked 2010 Anthem X. It was about 1 week later (fast turn around). I opted to swap my own parts so I just stripped the bike down to the frame in the parking lot at the bike shop. Everything was mostly smooth. Giant sent a free tapered headset with adapter for my fork. The bike shop charged my $60 for a new BB (which they originally said would only be $45) and $40 for shipping. They were great with handing the claim in a timely manner but that will be the last time I shop of visit Roswell Bikes.
    Now I'm just waiting on a new chain and rear caliper adapter since I upgraded to 180mm rotors. Anthem X cracked frames.-2013-10-11-18.55.11.jpg

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