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  1. #1
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    2013 Trance-X 29er 2 officially broken my Maestro Link twice

    Hello all,

    I'd be interested to know if anyone out there has had a similar problem with the Maestro link on the 2013 Trance-X 29er? I brought mine back in March. It is an X-Large and I weigh in around 215 lbs. I snapped the lower link on the left hand side near the crank which riding in VT back in June. I got a warrantee replacement and then snapped that one in early August. I am on my third link and want to know if this is going to be a pattern and if others have had this issue? I know the 2010 Reign had this problem, but any others Maestro systems that you know about?

    Thanks. Matt.



  2. #2
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    250lbs on my Anthem X29. Broke the frame just before the weld on the top tube, but the suspension pieces have been fine on the original frame and my warranty replacement frame.

  3. #3
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    I'm 250lbs and ride an XL Trance X29-1. Broke my left side lower linkage too about 6 weeks back. Took giant 4 weeks to get the part? Fixed under warranty. Mine broke while the shock was in climb mode and I dropped off a 8inch sidewalk? Clean crack when I hit the road. I've had the bike since Oct 2012 and no other issues. I've rider 4 enduro's and rode some rough trails over the past 11months. I suspected it broke because I dropped the 8" in climb mode and the shock didn't cycle to absorb the impact? But sounds like im not the only one. Giant mechanic said he'd never seen one broken in 5 years

  4. #4
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    Broke mine today. 2012 Anthem 29er

  5. #5
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    Geez, I am sorry to see this thread. 2013 TranceX 29. Bought in March. Under 200 lbs. So far, so good.

    Terry

  6. #6
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    i took the bearings out of mine recently and replaced them with Enduro Max bearings. The rear end is much smoother and more active now, in fact i thought my rear shock lost some air pressure bc it was moving through the travel so much easier after the upgrade.
    The original bearings were crap and barely rolled back and forth, they were very sticky and notchy. I suspect this is a reason the linkages could be breaking, bc it is putting additional pressure and friction on the linkage itself instead of allowing it move freely and smoothly. I'd recommend to anyone with a Trance to check the bearings to see if they roll smoothly, my bet is that those who are having breaking issues are also having bearing issues.
    "You can become a very fast donkey, but you'll never be a thoroughbred..."

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    We've sold 5-10 Trance X 29ers in the last year, and one of the owners has owned two (he'll sell them to interested people). The only issue we've had is an Anthem cracked the shock mount. No issues at all with the Trace's yet. I will try to inspect the bearing though. Never felt any that weren't smooth but not something I've been worried about either.

  8. #8
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    Quote Originally Posted by homey View Post
    i took the bearings out of mine recently and replaced them with Enduro Max bearings. The rear end is much smoother and more active now, in fact i thought my rear shock lost some air pressure bc it was moving through the travel so much easier after the upgrade.
    The original bearings were crap and barely rolled back and forth, they were very sticky and notchy. I suspect this is a reason the linkages could be breaking, bc it is putting additional pressure and friction on the linkage itself instead of allowing it move freely and smoothly. I'd recommend to anyone with a Trance to check the bearings to see if they roll smoothly, my bet is that those who are having breaking issues are also having bearing issues.
    you got a link for em homey?

    had my trance x 2 for about 4 months now, i don't get out as much as id like to beat the hell out of it but no problems yet @260lbs

  9. #9
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    Had mine for about (2, XL) 6 months, no issues. I ride at about 160lbs.

  10. #10
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    You can pick them up at your lbs, randeez.

    Here's the link to the manuacter...

    enduro
    "You can become a very fast donkey, but you'll never be a thoroughbred..."

  11. #11
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    Quote Originally Posted by jazclrint View Post
    We've sold 5-10 Trance X 29ers in the last year, and one of the owners has owned two (he'll sell them to interested people). The only issue we've had is an Anthem cracked the shock mount. No issues at all with the Trace's yet. I will try to inspect the bearing though. Never felt any that weren't smooth but not something I've been worried about either.
    Hold up. Who has two, what size? You've been holding out on me!

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    Nope, Mark had the one Trance 29er 1, sold it, then got the Anthem 1, sold it, then rode the Anthem 4 fo a bit, and now has the Trance 0. But I think you'll pry that one from his cold dead hands.

  13. #13
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    Lol, Mark doesn't count man. Now you're just yanking my chain!

  14. #14
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    Maestro parts are covered for a year. Only the frame is covered for life. I have the 2013 trance 29er 2 (medium). Within a year I blew the rear monarch shock twice and most recently the maestro link. I weigh in at 175 pounds and I hit small jumps and drops, nothing as crazy as the promo videos. There are many on the trails who ride a lot hard than me. Maybe the 29er wheels make the bike too big for serious trail riding or maybe I've got a lemon. Either way I have 2 months left on my year warranty, then I may be considering other bike options.

  15. #15
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    29tx 1. 2013 broke lower link couple months ago warrantied it but charged me to install it now after seeing cracked frame pics I've noticed crack undertop tube at seat tube looks like it'll be goin in shop again hope dosent cost me a lot of labor to change frame

  16. #16
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    The stock 2014 Fox float rear shock really seems to blow through its travel and the travel indicator o-ring is almost always right at the bottom. I am going to swap out the stock air volume reducer with the largest to see if that helps. I am sure that the frequent bottoming doesn't help the broken link or frame situation. I will report back on the air volume reducer and if that eliminates the issue.
    I stopped driving my bike into my garage - I'm now protected with Roof Rack Ranger app for my iPhone.

  17. #17
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    Quote Originally Posted by bikerx40 View Post
    ... I will report back on the air volume reducer and if that eliminates the issue.
    Why wouldn't you just add more pressure to the shock? Googling, sounds like an air volume reducer can widen the range of a shock. Are you outside of its range? I'd never heard of one, so just asking.

  18. #18
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    Quote Originally Posted by objectuser View Post
    Why wouldn't you just add more pressure to the shock? Googling, sounds like an air volume reducer can widen the range of a shock. Are you outside of its range? I'd never heard of one, so just asking.
    I have added pressure so I only have 20% sag but still blow through the travel. I weigh 165 pounds. The shock comes from the factory with the medium size air volume reducer, so I'm hoping that the largest volume reducer will allow me to drop my pressure back down to 25-30% sag and not push the o-ring down to the bottom as frequently.
    I stopped driving my bike into my garage - I'm now protected with Roof Rack Ranger app for my iPhone.

  19. #19
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    I'm at about 200lbs geared up. I was going through the travel too quickly and after tuning it, I never go further than 90% of the travel. However, I'm new to mtb and am generally a slow rider, so am not doing anything too hard, just having fun. And I've not ridden enough bikes to really know what to expect.

    I'm trying to remember if I used this reference guide from Fox or something from Giant ... but instead of just doing the "sit on it and check the sag" method, I tried using suggested pressures.

    In any case, hope you find something that works well for you.

  20. #20
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    Third time's a charm?

    Quote Originally Posted by MattC603 View Post
    Hello all,

    I'd be interested to know if anyone out there has had a similar problem with the Maestro link on the 2013 Trance-X 29er? I brought mine back in March. It is an X-Large and I weigh in around 215 lbs. I snapped the lower link on the left hand side near the crank which riding in VT back in June. I got a warrantee replacement and then snapped that one in early August. I am on my third link and want to know if this is going to be a pattern and if others have had this issue? I know the 2010 Reign had this problem, but any others Maestro systems that you know about?

    Thanks. Matt.

    Make that three times. Same place. Need a different bike.

  21. #21
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    That's just strange man. I see so many people riding these things without problems around here. How much do you jump or hit drops? what are you usually doing when the link breaks?

  22. #22
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    Quote Originally Posted by Cotharyus View Post
    That's just strange man. I see so many people riding these things without problems around here. How much do you jump or hit drops? what are you usually doing when the link breaks?
    Biggest drop typically around 6 inches onto dirt. The shock is running at 20% SAG and yesterday I was simply spinning around some flowy singletrack due to knee issues I am having. In the past I was hammering pretty hard when it broke, torquing the bike around. Yesterday I was trying as hard as I could not to torque at all.

    I just breaks. I average about 2 months (this last one lastest 1.5 months of riding). I hope to get an extra linkage as a good luck charm.

  23. #23
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    Do any of you guys who have had breakages check the tightness of the link bolts/nuts regularly? When I received my Trance X 0 I had to tighten all the linkages.

    I assume if the links are loose it may cause strain on the links in directions they are not designed for. Just a thought.

  24. #24
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    I haven't had any issues with breakage, yet. But I do check the tightness of the bolts/nuts. Last summer I was experiencing a strange ticking sound every time I'd peddle. After days of frustration trying to find the source of the noise, I found one of the bolts had loosened.

  25. #25
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    Quote Originally Posted by MattC603 View Post
    Biggest drop typically around 6 inches onto dirt. The shock is running at 20% SAG and yesterday I was simply spinning around some flowy singletrack due to knee issues I am having. In the past I was hammering pretty hard when it broke, torquing the bike around. Yesterday I was trying as hard as I could not to torque at all.

    I just breaks. I average about 2 months (this last one lastest 1.5 months of riding). I hope to get an extra linkage as a good luck charm.
    Man, that's just strange. Earlier in the thread, jazclrint mentioned an anthem with a broken lower shock mount - that was my frame, and I really don't get that breakage either, I pretty studiously ride within the design limits of the anthem frame - read, I don't jump it and crap. But the Trance should take quite a bit - in fact a Giant warranty rep was specifically asked what frame they would warranty without hesitation if they were told it broke when it was ridden off a 4 foot drop, and they said they'd warranty a Trance for that.

    I'm in no way doubting what you're telling me, I'm just thinking there has to be something going on here we haven't thought of yet causing that linkage to break. Are all of the pivot points straight/in alignment? Have they replaced all of the linkages (both of them?) when they do the replacement? I'm wondering if one of the linkages may be the wrong length or something may be off just enough to put things in a bind and cause that breakage.

  26. #26
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    Too Big for Giant

    It looks like Giant didn't design the linkage correctly either for the Trance-X 29 XL size or us Clydesdales. After a year and a half of moderate riding the lower left-side link broke in two. I've yet to see a smaller size frame have the same problem. I think Giant needs to beef-up the linkage on the XL bikes.

  27. #27
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    Same problem here. Left lower link.

    105kg (220lbs) geared up. Broken the link while heavy pedaling standing up.
    The bike (Trance X 29er 1) is almost 1 year old, 4000km millage and a lot of uphills.

    Glad it didn't happen few days ago during a race where I managed to finish third.

  28. #28
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    Additional info.
    Bike was making cracking noise while heavly pedaling uphill. Tried to fix it by replacing BB bearing (didn't fixed at all) and using wrapping BB itself in plumbing tape (fixed half of noises).

    Finaly the link broken and all cracking noises disappeared.

    Pics: Postimage.org / gallery - link 0, link 1, link 2

  29. #29
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    I weigh approx 200lbs fully geared riding my xs small Trance X 29-1. Had it since 10/13, ridden it like a cheap whore the entire time. Been to a bike park and down lots of chunk, lots of out of saddle heavy pedaling, and some bad to flat landings, no issues, creaks, groans or moans (except from me). Bad ass bike so far, but I have noticed I blow my travel fairly easily, but I'd attribute most of that to less then perfect techniques and landings.

  30. #30
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    Quote Originally Posted by ya29er View Post
    Additional info.
    Bike was making cracking noise while heavly pedaling uphill. Tried to fix it by replacing BB bearing (didn't fixed at all) and using wrapping BB itself in plumbing tape (fixed half of noises).

    Finaly the link broken and all cracking noises disappeared.

    Pics: Postimage.org / gallery - link 0, link 1, link 2

    Was that frame really made in the Netherlands? Didn't realise Giant made frames anywhere but in Taiwan...

  31. #31
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    Quote Originally Posted by Haggis View Post
    Was that frame really made in the Netherlands? Didn't realise Giant made frames anywhere but in Taiwan...
    have simillar sticker on my '12 anthem x2 29er

  32. #32
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    AFAIK frames are made only in Taiwan.
    Finaly assembly is done in the Netherlands for EU market.

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    Mine has the made in Taiwant sticker, US market.

  34. #34
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    Quote Originally Posted by ya29er View Post
    AFAIK frames are made only in Taiwan.
    Finaly assembly is done in the Netherlands for EU market.
    Er, the frame sticker actually states made in NL, in French as well as Eng. Could hardly say that if the frame was constructed in Taiwan. There are laws against that where I come from...

  35. #35
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    Inside Giant?s C-Tech Carbon Fibre Factory | Bicycling Australia

    Finally Giant Netherlands assembles 300.000 to 400,000 bikes, painting, decaling and assembing Giant bikes already made in one of the Asian Giant factories. - See more at: Inside Giant?s C-Tech Carbon Fibre Factory | Bicycling Australia
    He who dares....wins!

  36. #36
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    Very interesting, GOTA.

    Thanks,
    TR

  37. #37
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    Just broke mine in Guatemala

    Just got back from Guatemala and I managed to break mine also, sucks!

    In FL we dont have aggressive downhills so this was my first time riding in the D setting on my X1 trance. The trails were amazing, I was going over 20mph on the DH (did no jumps) and felt the suspension really taking a pounding and feeling great!

    Im 245 and I was running 265PSI in the shock. I had nasty creaking sounds 2 months ago so I had the bearings changed on the rear lower maestro pivot so I rule out bad bearings that were sticking.

    What sucks is that I see my self waiting some time for the new part to come in. ANyone know what the price is?

    A buddy broke his twince, he is about 200lbs, however his LBS told him that he had to set the pressure to 75% of his body weight, thats a total fail. So ofcourse he bottoms out all the time till I "don learned" him.

    OH yeah, mine is an X1 medium 2013. got it in march last year so out of warranty.
    Attached Thumbnails Attached Thumbnails 2013 Trance-X 29er 2 officially broken my Maestro Link twice-maestro-broken.jpg  


  38. #38
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    Lifetime warranty - go see your LBS and get it replaced

  39. #39
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    Quote Originally Posted by Haggis View Post
    Lifetime warranty - go see your LBS and get it replaced

    They dont consider that the frame (BS) so Giant wont replace it. Still waiting to hear on a price for that piece.

  40. #40
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    MY LBS told me its $60 for the piece. Its on back order of course. Hope to get it within a month.

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    Quote Originally Posted by BJJ Jedi View Post
    MY LBS told me its $60 for the piece. Its on back order of course. Hope to get it within a month.
    Wow, just broke my lower maestro link (left side) last week. LBS said it would be replaced under warranty, but it is backordered. I'm back to riding my 1986 Bridgestone MB2 in the meantime,..Barbaric!2013 Trance-X 29er 2 officially broken my Maestro Link twice-20140623_115722.jpgClick image for larger version. 

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  42. #42
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    Quote Originally Posted by ElDoradoMensch View Post
    Wow, just broke my lower maestro link (left side) last week. LBS said it would be replaced under warranty, but it is backordered. I'm back to riding my 1986 Bridgestone MB2 in the meantime,..Barbaric!Click image for larger version. 

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    What size frame and what weight do you ride at?

  43. #43
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    Frame is XL (forgot to mention frame was replaced 2 months ago under warranty, crack at top tube/seat tube weld) ride weight is 225lbs.

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    THey seam to break at the same spot from what im seeing so far.

    A buddy of mine had to wait 2 months for his warranty repair.

  45. #45
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    You can bet I inspect mine after every ride on the lower left linkage. I ride an XL, but am pretty light at 150, so hopefully I'll be alright. Though I did hear a bad cracking sound from down there a couple weeks ago during a drop, I have not noticed any damage.

  46. #46
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    Picked up my trance today from the local bike shop. Broken June 23rd to Ready to pick up July 7th for that back ordered part Thanks to the great mechanics at Town Center Bike!!!2013 Trance-X 29er 2 officially broken my Maestro Link twice-20140707_131419.jpg

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    My LBS told me wed my part should be in. Not bad considering I told them about it on the 1st. I should order a spare. Hmm?

    Then again back order can also be based on what color your link is etc?

  48. #48
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    Quote Originally Posted by ya29er View Post
    Additional info.
    Bike was making cracking noise while heavly pedaling uphill.

    Fin[/url]
    Mine use to make a cracking sound too, it was the bearings. It was full of nasty grit. I replaced them and no more noise. Then a few weeks alter the link broke. Ive the exact model as you. So far i lost a Pin (broke?), bearings were loud and the link broke.

  49. #49
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    Get some extras

    Quote Originally Posted by Haggis View Post
    Lifetime warranty - go see your LBS and get it replaced
    After I broken my third my LBS ordered two links so I can always have one in my back pocket if I break one. The owner mentioned that the Giant Rep referred to the link as a "fuse". Better to replace linkages rather than frames. He also mentioned that from his experience Giant will replace frame and suspension parts as long as they make the parts. I got my third linkage outside of one year warrantee period.

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    Quote Originally Posted by ElDoradoMensch View Post
    Wow, just broke my lower maestro link (left side) last week. LBS said it would be replaced under warranty, but it is backordered. I'm back to riding my 1986 Bridgestone MB2 in the meantime,..Barbaric!
    I'd be asking for a demo bike in the mean time and if they refused it's hunger strike sitting in the middle of the shop. Should they remove you with police it'd be on to protesting outside the shop.

    Giant touts themselves as being the best company to deal with when it comes to warranty/manufactures defects but a month of no bike is worse than most IMO

  51. #51
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    Quote Originally Posted by MattC603 View Post
    After I broken my third my LBS ordered two links so I can always have one in my back pocket if I break one. The owner mentioned that the Giant Rep referred to the link as a "fuse". Better to replace linkages rather than frames. He also mentioned that from his experience Giant will replace frame and suspension parts as long as they make the parts. I got my third linkage outside of one year warrantee period.
    What do you weight that you snapped 3? I'm at 240 and did some fast DH (no crazy air jumps) in Guatemala down farm lands and I also bent both rims. Is your shock under inflated? My buddy broke 2, he is lighter than me and does not ride as hard. His LBS had him put 75% of his weight in air. Fail! He kept bottoming out till I done learned him

    I notice in a pic above with the broken link that the o-ring is off the shock, that means it bottomed out due to under inflation or you just jumped harder than designed? You guys do 15% sag height on your shock?

  52. #52
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    Similar experience.. GIANT Trance X29 (2013). I weigh 255, but ride extremely conservatively (no crazy drops whatsoever). My Maestro arm snapped in half in just over 1 year of moderate use. At the 18 month mark, my frame completely fractured where the horizontal bar meets the seat post, just before the weld.

    I don't think the geo is solid on this bike, not for taller / larger guys. Just doesn't seem to be transferring the force correctly to the shock. Frame snapped with ease on a basic downhill, no drop or significant obstacle.

    Not pleased as I've has other issues with the bike.

  53. #53
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    Everything you're looking at should be covered by warranty though. I had a frame let go on my Anthem, and they took care of me quickly. So far I haven't had any issues with the warranty replacement, and it's been around longer than the original frame. I suspect, that when you build as many bikes as Giant does, that sometimes, in spite of your best efforts, a frame that isn't quite up to spec slips through because there's nothing visual for QC to catch.

    All that said, I'm pretty put out with Giant at the moment over their lack of 29er offerings, on the whole.

  54. #54
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    Just had my lower swing arm break on my 2014 Trance 29er.

    Same as above. I weigh 165, I don't ride crazy downhill, and my shock was at 20%

    The local shop is taking care of it, and claimed that this was the first they had ever heard of it. I'm just sad to be out of a bike for 1 to 2 weeks

  55. #55
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    I've been following this thread for the year plus I've had my '13 Trance. Still no issues on my end despite treating the bike like a dirty dirty girl. If possible, does anyone have pics of the broken parts on their bikes? I'm real curious to see how/where these breaks are occuring. (I have seen the ones already posted, want more)

  56. #56
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    112 Kg fully laden, 265 psi on a Large frame 2013 X1 Trance 29. Broke bottom link for the 3rd time, same place as everyone else, LHS near the BB. Will be an 8 week wait for a new part . In the mean time welded up break but broke again after 2 weeks, a bit closer to the pivot point, weld was fine though. Any thoughts on replacing with something stronger, steel for example?
    Seems there is a design flaw for this part when used in the larger frames coupled with heavier riders.

  57. #57
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    2013 Trance-X 29er 2 officially broken my Maestro Link twice-win_20141126_155216.jpg

  58. #58
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    Listen guys, the enormous chain pull induced by the rider when pedaling hard uphill in lower gears is killing these links NOT your (excessive) body weight nor your deadly riding style whatsoever.

    If you want your link to survive longer...
    - don't accellerate too agressive in lower gears when riding steep sections
    - use the "link-breaking 24/36 gear" only when absolutely necessary and only for short periods of time
    - shift up as soon as possible and prefer higher gears with lower cadence to spare the link
    - the use of soft shoes with thick soles will dampen your peak pedal input and therefore smooth out any peak forces that may otherwise damage or break the link

    With all these precautionary measures in place, you'll see a significant increase in life expectancy that should stretch your average link-turnover intervall to at least +3 years.

  59. #59
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    Higher gear = broken chain Every time. Because they are always breaking on the same side maybe this is an uneven torque transfer issue, not power, therefore use a lower gear? Notwithstanding, the component is under engineered and the whole rear suspension asymmetric design might need a rethink.

  60. #60
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    Quote Originally Posted by Steel Calf View Post
    Listen guys, the enormous chain pull induced by the rider when pedaling hard uphill in lower gears is killing these links NOT your (excessive) body weight nor your deadly riding style whatsoever.

    If you want your link to survive longer...
    - don't accellerate too agressive in lower gears when riding steep sections
    - use the "link-breaking 24/36 gear" only when absolutely necessary and only for short periods of time
    - shift up as soon as possible and prefer higher gears with lower cadence to spare the link
    - the use of soft shoes with thick soles will dampen your peak pedal input and therefore smooth out any peak forces that may otherwise damage or break the link

    With all these precautionary measures in place, you'll see a significant increase in life expectancy that should stretch your average link-turnover intervall to at least +3 years.
    This actually makes a certain amount of sense. One of my LBS mechanics theorized a couple of years ago that the lower shock mount/frame on my Anthem broke for a similar reason.

  61. #61
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    Upset

    Quote Originally Posted by slowcoach View Post
    112 Kg fully laden, 265 psi on a Large frame 2013 X1 Trance 29. Broke bottom link for the 3rd time, same place as everyone else, LHS near the BB. Will be an 8 week wait for a new part . In the mean time welded up break but broke again after 2 weeks, a bit closer to the pivot point, weld was fine though. Any thoughts on replacing with something stronger, steel for example?
    Seems there is a design flaw for this part when used in the larger frames coupled with heavier riders.
    OK, so I have now been waiting 3 months from my LBS for the part! They say it may no longer be in stock or even produced any more - seriously for a 2.5 year old bike!!!???? Anyone know where I might be able to pick up the part or at least the CAD drawings so I can try to make one out of stainless?

  62. #62
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    are you the original purchaser? If so push them to say they no longer produce the part 100% for sure. I'm almost positive that the warranty agreement says you get a new anthem frame.

  63. #63
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    nope linkages are not covered

  64. #64
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    blah, you're right. I had to google what the definition of "frame set" is. Learn something new every day.

  65. #65
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    How are the linkages not covered? We've had several replaced under warrantee. if Giant tried to pull that BS at our shop we'd drop them ASAP.

  66. #66
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    I'm sure giant would warranty any part of the frame that was defective as long as they had the part. The wording that i found (and not on the giant website because i can't find their official warranty page) was that the lifetime warranty applied to the frame set, which wouldn't apply to the linkage and triangle. Kind of sad actually.

  67. #67
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    if you make enough noise to giant I bet they repair to fix it. sounds like a known issue and they should make a revised heavy part.

  68. #68
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    12 month coverage on maestro components, including linkages

  69. #69
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    When I broke my link I contacted two Giant dealers. The shop where I bought the bike online and another one in my country. I was just not sure which one will actually send me the link.
    So finally I've got two links from both shop (for free of course) and now I have one spare.

    Interesting thing is that a shop in my country (Cyprus) sent me only the link itself while the online shop (Germany) sent me link and 4 bearings.

  70. #70
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    I can tell you from first hand experience Giant warrantees the linkages as part of the frame. They do not make the distinction in maestro components. if you have this in writing please publish it. Until then please read you supplied warrantee or the on published online.

    Giant Bicycle, Inc. ("Giant") warrants the frame and rigid fork of each new Giant brand bicycle and Giant brand frameset to be free from defects in material and workmanship for as long as the original purchaser owns the bicycle. Paint finish and all other original components, and all Giant brand repair parts, replacement parts, and accessories, are warranted to be free from defects in material or workmanship for a period of one year from the original date of purchase. This warranty applies only to bicycles and framesets purchased new from, and assembled by, an Authorized Giant Retailer.

  71. #71
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    This is the definition of frame set i get from google

    "frame set,noun. The frame and front fork of a bicycle."

    The way it's worded it sounds like legally they only have to replace the front triangle of the bike, and that the linkage would fall under the one year warranty. While they might normally replace the linkage as well, the question becomes how do they handle a broken linkage that is no longer in production and that they have no inventory of (as the person who this applies to claims they do not).

    I would certainly get the store i bought it from to make some waves though if it's only a 2 model year old bike. Giant should be doing something for you.

  72. #72
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    It's BS TBH.
    They should definitely warrant all parts included in the frame which is their own product.
    Bearings, obviously are not warrantied for a lifetime, but it's not like you only get a warranty on the main triangle on FS bikes.

  73. #73
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    Linkages are an integral part of a frame and not a component, so yes they are part of a frameset, rest assured they are warranted for the life of the bike. From recent experience if the replacement is not in stock and will not be in stock in a timely manner they will (must) offer you a comparable replacement frame. Sadly in this case it would be a 27.5 frameset, which means you would end up having to purchase a wheel set, fork, and a few other miscellaneous parts. Or as our customer did, wait an unacceptable amount of time for a new linkage

  74. #74
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    2013 29er broke Saturday Hope I get good news on part availability on Monday

  75. #75
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    Quote Originally Posted by Old ROMPer View Post
    2013 29er broke Saturday Hope I get good news on part availability on Monday
    Giant took care of this. Had the part same week.

    I went ahead and had my Fox Fork rebuilt / upgraded with the 2014 cartridge at the same time which took longer

    All good now

  76. #76
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    LBS managed to find an old linkage for me, I guess from an old frame warranty job. Busted after 4 rides, loud crack in a middle of a moderate berm. That makes number 4! LBS wants me to bring the whole frame in when the back order arrives, to try to work out whats going on.

  77. #77
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    2013 Trance-X 29er 2 - broken lower link today. Clean berak left side. Giant is looking into replacement. There is not way this part should break. I'm not that abusive.

    What is the best way to inspect the frame? Is it a completely visual process?

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    I would love to contact GIANT directly about this, but I can't find any way to get a hold of them.

    I would like them to send me a part now, so that if/when mine breaks again I would be ready to go.

    Last time it was two weeks at my LBS (13 days 23 hours shipping - 30 minutes putting on part) . Then, of course, my LBS tried to up-sell me on all kinds of work my bike needed. Sorry guys, I can adjust my derailleur for less than $35

  79. #79
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    Quote Originally Posted by bbqdad View Post
    I would love to contact GIANT directly about this, but I can't find any way to get a hold of them.

    I would like them to send me a part now, so that if/when mine breaks again I would be ready to go.

    Last time it was two weeks at my LBS (13 days 23 hours shipping - 30 minutes putting on part) . Then, of course, my LBS tried to up-sell me on all kinds of work my bike needed. Sorry guys, I can adjust my derailleur for less than $35
    Giant doesn't do direct. You have to go through your shop, or the regional rep if you happen to know who that is. And that usually only works if your local shop went out of business. I doubt they'd front you the parts so you could hold onto them until it breaks again, based on the fact that they don't seem to have a lot of those parts laying around. It makes more sense to give them only to people who need them.

  80. #80
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    Broke lower link, left side today. 2014 Trance X 29er 2. Size L frame, I'm 195 lbs, age 55, not the smoothest rider on the trail but otherwise treat the bike like a goddess...no sick air, crazy downhills, etc. Not sure when the break occurred, just noticed a rattle and then WTF. Had just ridden 90 minutes of steady uphill. Got the bike into my LBS just before closing so must wait til next week for a prognosis. Probably should have waited before reading this thread, not feeling so good my chances given the frame is apparently out of production. Come on Giant hook me up...was having a really good season.

  81. #81
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    Since the linkages are failing at the same place on many frames it would appear to be a manufacturing fault. Those links would have even mass manufactured thus a whole batch would be subject to the same fault. Have they got to the bottom f it yet?

  82. #82
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    One of the bike stores around me has a new 2013 Giant Trance X0 that they will give me for $2800. Has this problem been solved? I just want to know if mine breaks if there will be parts to replace mine.
    Ride

  83. #83
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    It's super rare, given the number of bikes Giant makes.... many thousands of Trances are out there, most of which are not failing....

  84. #84
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    Quote Originally Posted by Haggis View Post
    It's super rare, given the number of bikes Giant makes.... many thousands of Trances are out there, most of which are not failing....
    Haggis I understand. But them continuously changing frame styles and all that shouldn't they keep a number of parts for the frames they made in the past? I mean there is a guy with a new Trek on another forum a few months old and Trek cant get the guy the right color triangle for a 4 month old bike. Im starting to believe this lifetime warranty BS is just that. BS ! Another buddy had a Trek rear triangle go out on him. His is a 2012 bike and Trek offered him peanuts for his 2012 as credit for a new bike. Wtf kind of shady business is that? And from the looks of it Giant is doing the same. And I'm a die hard Giant fan but all this is starting to sound ridiculous. If you're going to offer a lifetime warranty on a bike, come through! Don't make it a scheme to get people to buy a damn new bike. Or stop the bull crap advertising lifetime and just say 5 year warranty.
    Ride

  85. #85
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    I,.. again broke my lower link almost a year after the last break. LBS took care of it,..again no problems. A thought just occurred to me,.. everyone breaks their lower link on the left side. The rear triangle on the Trance 29er is braced vertically only on that left side. I am by no means an engineer, but was wondering what anyone else thought about possible uneven stress on that non drive side of the rear triangle being transmitted to the lower link. like to hear your thoughts.

  86. #86
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    Update...LBS got replacement link, $50 part, $45 labor. Also replaced cartridge bearings in all pivots at LBS recommendation, $65 parts $100 labor. Now, I know the Giant warranty is 1 year but when I bought it LBS said "the bike" has a 2 year warranty, no exclusions noted. Also, overheard one wrench say to the other they've replaced at least a dozen lower left Maestro links. Decided to hold em to it, and after putting up a fuss LBS covered the cost of the link but not labor. Also ordered a spare link, $50. Total cost $260 including spare link, total time off the the bike 8 days.

    Quote Originally Posted by ORviaCO View Post
    Broke lower link, left side today. 2014 Trance X 29er 2. Size L frame, I'm 195 lbs, age 55, not the smoothest rider on the trail but otherwise treat the bike like a goddess...no sick air, crazy downhills, etc. Not sure when the break occurred, just noticed a rattle and then WTF. Had just ridden 90 minutes of steady uphill. Got the bike into my LBS just before closing so must wait til next week for a prognosis. Probably should have waited before reading this thread, not feeling so good my chances given the frame is apparently out of production. Come on Giant hook me up...was having a really good season.

  87. #87
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    Just broke mine for the second time in about 6 months.
    2014 Trance x 29 size xl. I'm about 200lbs.
    Didn't even notice while I was riding either time.
    Giant warrantied the first, we'll see this time.
    Any tricks/ insight to avoid this in the future? I need reliability for long endurance rides and not too psyched on the idea of having to "baby" a trance.

  88. #88
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    Quote Originally Posted by BurritoLover View Post
    Just broke mine for the second time in about 6 months.
    2014 Trance x 29 size xl. I'm about 200lbs.
    Didn't even notice while I was riding either time.
    Giant warrantied the first, we'll see this time.
    Any tricks/ insight to avoid this in the future? I need reliability for long endurance rides and not too psyched on the idea of having to "baby" a trance.
    Me neither. I ended up selling the Trance...to much risk with the frame being out of production. Bought a Trek Remedy...the biggest improvement there was a better and more attentive LBS. The second link was holding up fine at time of sale. Disclosed all to the buyer and passed along the spare link. Good luck.

  89. #89
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    Been following this thread since last week when I discovered that the Maestro linkage on my 2014 Giant Trance X 29er 2 was broken on the left side just above the bottom bracket. The metal was snapped clean through. No idea how it happened. However, I took it into my LBS last Friday and already got my bike back today, repaired, with only a week turnaround time. As far as I can tell, my LBS had no trouble at all working with Giant. They said they sent Giant a picture of the broken linkage, and they immediately said it would be covered under warrantee and sent out a replacement part the same day. It arrived within a couple days. According to the owner of the shop, he said Giant told him there was a casting error when they originally made that part and that it has since been fixed. He seemed confident I shouldn't have the same problem again. Just in case, I went ahead and bought a backup linkage from Giant since it was only $45 (and who knows how long they will continue making them). It comes with bearings pre-pressed, so it is a quick install. Overall, I was really impressed with the customer service from Giant and Bicycle Ranch here in Tucson.

  90. #90
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    Don't Be fooled

    I have your exact bike, and my linkage has broken twice.

    Yes, the "better forged" part broke too.

    There was no flaw in the forging. There is a flaw in the design.

    Sadly my LBS ,Bicycle Warehouse, was not so timely as yours. My last wait was two weeks with no updates or communication at all. Then when I got the bike back they acted like they were doing me a favor not charging me

    They supposedly asked GIANT for a replacement frame, but Giant said no

    I am in the process of putting together a Lemon Law claim. The Lemon Law states that if a defect results in loss of use for more than 3 weeks you can get a replacement.

    With all of the people who have the same problem maybe a group suit is better.

    GIANT. If you read this post, stop lying to your customers. There was a design problem . You should stand behind your brand and offer a replacement frame , not a new part once a year

    I will never buy a GIANT product again, and I will dissuade anyone I know from buying this brand.

  91. #91
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    That link broke on my previous Trance X - a 2008 (26 of course). I paid LBS about $45 for a new one and installed it myself. I rode that bike for about 5 years, then bought a 2013 Trance X 29. About a year later I bought a link to keep in (my) stock, just in case. A few months ago the frame cracked at the seat tube + top tube. So now I am riding an almost new frame and link.

    This Maestro link issue almost prevented me from buying the 2013. This is a widespread problem across the Maestro suspensions. Giant should admit there is a problem and provide new links at no charge for at least 5 years after purchase.

    I support the class action idea. Giant has failed to treat their customers fairly and honestly.

    My $.02, FWIW.

    Terry

  92. #92
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    Maestro link broke on the non-drive side on my 2013 Trance X 29er. Shop got me the part in 2 days, paid for expedited shipping and installation, $65 out the door. I ride at least 1.5 hours per week, every week for the past 3 years. I ride both XC and aggressive trail (pump and jump everything I can find).

  93. #93
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    2013 Trance X 29er, broke my maestro link in the exact same place... left side snapped clean......

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    Broken number #5

    Snapped number 5 today, 😠😠😠 At least this one lasted about 18 months. Hope there are still some in stock.

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    THat's B.S There are "Lemon Laws" for all consumer goods. (not just cars)

    I did some checking. If the same item breaks 4 times, or you are deprived use for more than 30 Hours, the company should replace the item.

    Sounds like we have a case

    Giant should stand behind their bikes

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    Quote Originally Posted by homey View Post
    i took the bearings out of mine recently and replaced them with Enduro Max bearings. The rear end is much smoother and more active now, in fact i thought my rear shock lost some air pressure bc it was moving through the travel so much easier after the upgrade.
    The original bearings were crap and barely rolled back and forth, they were very sticky and notchy. I suspect this is a reason the linkages could be breaking, bc it is putting additional pressure and friction on the linkage itself instead of allowing it move freely and smoothly. I'd recommend to anyone with a Trance to check the bearings to see if they roll smoothly, my bet is that those who are having breaking issues are also having bearing issues.
    Just broke my 2nd one. Still like my bike but looking for a new one. Hate not being able to ride ~10dJays waiting for a part. If it was going to remain my primary ride I would buy a spare... No question on the warranty. I just need to replace the bearings factory bearings again. I forgot to have him order new Enduro Max bearings.

    If any of you have not done that bearing upgrade yet you are missing out. It is a phenomenal difference in ride and responsiveness. - Strongly recommend that
    Last edited by Old ROMPer; 02-07-2017 at 06:14 PM. Reason: omission

  97. #97
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    Enduro Max bearings?

    Is this a DIY job, and how much are the bearings?

  98. #98
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    Quote Originally Posted by bbqdad View Post
    Enduro Max bearings?

    Is this a DIY job, and how much are the bearings?
    Unless you are comfortable breaking down a bike frame/suspension completely this is a job for your bike mechanic. Bearing Kits are about $55

    http://endurobearings.com/wp-content...Full-.xlsx.pdf

    There are several distributors including
    Giant Suspension Pivot Bearing Kits from RWC

    Here is an old thread on DIY removing and pressing Maestro bearings
    Trance Bearing replacement How To. There are also a number of youtube suspension maintenance videos- They confirmed it was more that I wanted to deal with. It was worth the labor charges for me to have someone else do it.

    Good Luck and enjoy a much better ride with your new bearings

  99. #99
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    The link on my TranceX 29 broke a few days ago. Second one for sure, maybe third. Giant is really sucking with this issue. I really like my lbs (Giant dealer) but may change brands for next bike because of Giant's non-handling of the problem.

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    Quote Originally Posted by elder_mtber View Post
    The link on my TranceX 29 broke a few days ago. Second one for sure, maybe third. Giant is really sucking with this issue. I really like my lbs (Giant dealer) but may change brands for next bike because of Giant's non-handling of the problem.
    I broke my link (this is my first break - in the same place as everyone else) on my 2012 Anthem X 29er. I took it into the Giant dealer (in NZ) and they discovered I also had two hairline cracks in the frame (where the seat tube meets the top tube and also where it meets the downtube on the RHS). I have a new frame coming under warranty.

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