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  1. #1
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    2013 Trance-X 29er 2 officially broken my Maestro Link twice

    Hello all,

    I'd be interested to know if anyone out there has had a similar problem with the Maestro link on the 2013 Trance-X 29er? I brought mine back in March. It is an X-Large and I weigh in around 215 lbs. I snapped the lower link on the left hand side near the crank which riding in VT back in June. I got a warrantee replacement and then snapped that one in early August. I am on my third link and want to know if this is going to be a pattern and if others have had this issue? I know the 2010 Reign had this problem, but any others Maestro systems that you know about?

    Thanks. Matt.



  2. #2
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    250lbs on my Anthem X29. Broke the frame just before the weld on the top tube, but the suspension pieces have been fine on the original frame and my warranty replacement frame.

  3. #3
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    I'm 250lbs and ride an XL Trance X29-1. Broke my left side lower linkage too about 6 weeks back. Took giant 4 weeks to get the part? Fixed under warranty. Mine broke while the shock was in climb mode and I dropped off a 8inch sidewalk? Clean crack when I hit the road. I've had the bike since Oct 2012 and no other issues. I've rider 4 enduro's and rode some rough trails over the past 11months. I suspected it broke because I dropped the 8" in climb mode and the shock didn't cycle to absorb the impact? But sounds like im not the only one. Giant mechanic said he'd never seen one broken in 5 years

  4. #4
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    Broke mine today. 2012 Anthem 29er

  5. #5
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    Geez, I am sorry to see this thread. 2013 TranceX 29. Bought in March. Under 200 lbs. So far, so good.

    Terry

  6. #6
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    i took the bearings out of mine recently and replaced them with Enduro Max bearings. The rear end is much smoother and more active now, in fact i thought my rear shock lost some air pressure bc it was moving through the travel so much easier after the upgrade.
    The original bearings were crap and barely rolled back and forth, they were very sticky and notchy. I suspect this is a reason the linkages could be breaking, bc it is putting additional pressure and friction on the linkage itself instead of allowing it move freely and smoothly. I'd recommend to anyone with a Trance to check the bearings to see if they roll smoothly, my bet is that those who are having breaking issues are also having bearing issues.
    "You can become a very fast donkey, but you'll never be a thoroughbred..."

  7. #7
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    We've sold 5-10 Trance X 29ers in the last year, and one of the owners has owned two (he'll sell them to interested people). The only issue we've had is an Anthem cracked the shock mount. No issues at all with the Trace's yet. I will try to inspect the bearing though. Never felt any that weren't smooth but not something I've been worried about either.

  8. #8
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    Quote Originally Posted by homey View Post
    i took the bearings out of mine recently and replaced them with Enduro Max bearings. The rear end is much smoother and more active now, in fact i thought my rear shock lost some air pressure bc it was moving through the travel so much easier after the upgrade.
    The original bearings were crap and barely rolled back and forth, they were very sticky and notchy. I suspect this is a reason the linkages could be breaking, bc it is putting additional pressure and friction on the linkage itself instead of allowing it move freely and smoothly. I'd recommend to anyone with a Trance to check the bearings to see if they roll smoothly, my bet is that those who are having breaking issues are also having bearing issues.
    you got a link for em homey?

    had my trance x 2 for about 4 months now, i don't get out as much as id like to beat the hell out of it but no problems yet @260lbs

  9. #9
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    Had mine for about (2, XL) 6 months, no issues. I ride at about 160lbs.

  10. #10
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    You can pick them up at your lbs, randeez.

    Here's the link to the manuacter...

    enduro
    "You can become a very fast donkey, but you'll never be a thoroughbred..."

  11. #11
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    Quote Originally Posted by jazclrint View Post
    We've sold 5-10 Trance X 29ers in the last year, and one of the owners has owned two (he'll sell them to interested people). The only issue we've had is an Anthem cracked the shock mount. No issues at all with the Trace's yet. I will try to inspect the bearing though. Never felt any that weren't smooth but not something I've been worried about either.
    Hold up. Who has two, what size? You've been holding out on me!

  12. #12
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    Nope, Mark had the one Trance 29er 1, sold it, then got the Anthem 1, sold it, then rode the Anthem 4 fo a bit, and now has the Trance 0. But I think you'll pry that one from his cold dead hands.

  13. #13
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    Lol, Mark doesn't count man. Now you're just yanking my chain!

  14. #14
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    Maestro parts are covered for a year. Only the frame is covered for life. I have the 2013 trance 29er 2 (medium). Within a year I blew the rear monarch shock twice and most recently the maestro link. I weigh in at 175 pounds and I hit small jumps and drops, nothing as crazy as the promo videos. There are many on the trails who ride a lot hard than me. Maybe the 29er wheels make the bike too big for serious trail riding or maybe I've got a lemon. Either way I have 2 months left on my year warranty, then I may be considering other bike options.

  15. #15
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    29tx 1. 2013 broke lower link couple months ago warrantied it but charged me to install it now after seeing cracked frame pics I've noticed crack undertop tube at seat tube looks like it'll be goin in shop again hope dosent cost me a lot of labor to change frame

  16. #16
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    The stock 2014 Fox float rear shock really seems to blow through its travel and the travel indicator o-ring is almost always right at the bottom. I am going to swap out the stock air volume reducer with the largest to see if that helps. I am sure that the frequent bottoming doesn't help the broken link or frame situation. I will report back on the air volume reducer and if that eliminates the issue.
    I stopped driving my bike into my garage - I'm now protected with Roof Rack Ranger app for my iPhone.

  17. #17
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    Quote Originally Posted by bikerx40 View Post
    ... I will report back on the air volume reducer and if that eliminates the issue.
    Why wouldn't you just add more pressure to the shock? Googling, sounds like an air volume reducer can widen the range of a shock. Are you outside of its range? I'd never heard of one, so just asking.

  18. #18
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    Quote Originally Posted by objectuser View Post
    Why wouldn't you just add more pressure to the shock? Googling, sounds like an air volume reducer can widen the range of a shock. Are you outside of its range? I'd never heard of one, so just asking.
    I have added pressure so I only have 20% sag but still blow through the travel. I weigh 165 pounds. The shock comes from the factory with the medium size air volume reducer, so I'm hoping that the largest volume reducer will allow me to drop my pressure back down to 25-30% sag and not push the o-ring down to the bottom as frequently.
    I stopped driving my bike into my garage - I'm now protected with Roof Rack Ranger app for my iPhone.

  19. #19
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    I'm at about 200lbs geared up. I was going through the travel too quickly and after tuning it, I never go further than 90% of the travel. However, I'm new to mtb and am generally a slow rider, so am not doing anything too hard, just having fun. And I've not ridden enough bikes to really know what to expect.

    I'm trying to remember if I used this reference guide from Fox or something from Giant ... but instead of just doing the "sit on it and check the sag" method, I tried using suggested pressures.

    In any case, hope you find something that works well for you.

  20. #20
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    Third time's a charm?

    Quote Originally Posted by MattC603 View Post
    Hello all,

    I'd be interested to know if anyone out there has had a similar problem with the Maestro link on the 2013 Trance-X 29er? I brought mine back in March. It is an X-Large and I weigh in around 215 lbs. I snapped the lower link on the left hand side near the crank which riding in VT back in June. I got a warrantee replacement and then snapped that one in early August. I am on my third link and want to know if this is going to be a pattern and if others have had this issue? I know the 2010 Reign had this problem, but any others Maestro systems that you know about?

    Thanks. Matt.

    Make that three times. Same place. Need a different bike.

  21. #21
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    That's just strange man. I see so many people riding these things without problems around here. How much do you jump or hit drops? what are you usually doing when the link breaks?

  22. #22
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    Quote Originally Posted by Cotharyus View Post
    That's just strange man. I see so many people riding these things without problems around here. How much do you jump or hit drops? what are you usually doing when the link breaks?
    Biggest drop typically around 6 inches onto dirt. The shock is running at 20% SAG and yesterday I was simply spinning around some flowy singletrack due to knee issues I am having. In the past I was hammering pretty hard when it broke, torquing the bike around. Yesterday I was trying as hard as I could not to torque at all.

    I just breaks. I average about 2 months (this last one lastest 1.5 months of riding). I hope to get an extra linkage as a good luck charm.

  23. #23
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    Do any of you guys who have had breakages check the tightness of the link bolts/nuts regularly? When I received my Trance X 0 I had to tighten all the linkages.

    I assume if the links are loose it may cause strain on the links in directions they are not designed for. Just a thought.

  24. #24
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    I haven't had any issues with breakage, yet. But I do check the tightness of the bolts/nuts. Last summer I was experiencing a strange ticking sound every time I'd peddle. After days of frustration trying to find the source of the noise, I found one of the bolts had loosened.

  25. #25
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    Quote Originally Posted by MattC603 View Post
    Biggest drop typically around 6 inches onto dirt. The shock is running at 20% SAG and yesterday I was simply spinning around some flowy singletrack due to knee issues I am having. In the past I was hammering pretty hard when it broke, torquing the bike around. Yesterday I was trying as hard as I could not to torque at all.

    I just breaks. I average about 2 months (this last one lastest 1.5 months of riding). I hope to get an extra linkage as a good luck charm.
    Man, that's just strange. Earlier in the thread, jazclrint mentioned an anthem with a broken lower shock mount - that was my frame, and I really don't get that breakage either, I pretty studiously ride within the design limits of the anthem frame - read, I don't jump it and crap. But the Trance should take quite a bit - in fact a Giant warranty rep was specifically asked what frame they would warranty without hesitation if they were told it broke when it was ridden off a 4 foot drop, and they said they'd warranty a Trance for that.

    I'm in no way doubting what you're telling me, I'm just thinking there has to be something going on here we haven't thought of yet causing that linkage to break. Are all of the pivot points straight/in alignment? Have they replaced all of the linkages (both of them?) when they do the replacement? I'm wondering if one of the linkages may be the wrong length or something may be off just enough to put things in a bind and cause that breakage.

  26. #26
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    Too Big for Giant

    It looks like Giant didn't design the linkage correctly either for the Trance-X 29 XL size or us Clydesdales. After a year and a half of moderate riding the lower left-side link broke in two. I've yet to see a smaller size frame have the same problem. I think Giant needs to beef-up the linkage on the XL bikes.

  27. #27
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    Same problem here. Left lower link.

    105kg (220lbs) geared up. Broken the link while heavy pedaling standing up.
    The bike (Trance X 29er 1) is almost 1 year old, 4000km millage and a lot of uphills.

    Glad it didn't happen few days ago during a race where I managed to finish third.

  28. #28
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    Additional info.
    Bike was making cracking noise while heavly pedaling uphill. Tried to fix it by replacing BB bearing (didn't fixed at all) and using wrapping BB itself in plumbing tape (fixed half of noises).

    Finaly the link broken and all cracking noises disappeared.

    Pics: Postimage.org / gallery - link 0, link 1, link 2

  29. #29
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    I weigh approx 200lbs fully geared riding my xs small Trance X 29-1. Had it since 10/13, ridden it like a cheap whore the entire time. Been to a bike park and down lots of chunk, lots of out of saddle heavy pedaling, and some bad to flat landings, no issues, creaks, groans or moans (except from me). Bad ass bike so far, but I have noticed I blow my travel fairly easily, but I'd attribute most of that to less then perfect techniques and landings.

  30. #30
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    Quote Originally Posted by ya29er View Post
    Additional info.
    Bike was making cracking noise while heavly pedaling uphill. Tried to fix it by replacing BB bearing (didn't fixed at all) and using wrapping BB itself in plumbing tape (fixed half of noises).

    Finaly the link broken and all cracking noises disappeared.

    Pics: Postimage.org / gallery - link 0, link 1, link 2

    Was that frame really made in the Netherlands? Didn't realise Giant made frames anywhere but in Taiwan...

  31. #31
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    Quote Originally Posted by Haggis View Post
    Was that frame really made in the Netherlands? Didn't realise Giant made frames anywhere but in Taiwan...
    have simillar sticker on my '12 anthem x2 29er

  32. #32
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    AFAIK frames are made only in Taiwan.
    Finaly assembly is done in the Netherlands for EU market.

  33. #33
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    Mine has the made in Taiwant sticker, US market.

  34. #34
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    Quote Originally Posted by ya29er View Post
    AFAIK frames are made only in Taiwan.
    Finaly assembly is done in the Netherlands for EU market.
    Er, the frame sticker actually states made in NL, in French as well as Eng. Could hardly say that if the frame was constructed in Taiwan. There are laws against that where I come from...

  35. #35
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    Inside Giant?s C-Tech Carbon Fibre Factory | Bicycling Australia

    Finally Giant Netherlands assembles 300.000 to 400,000 bikes, painting, decaling and assembing Giant bikes already made in one of the Asian Giant factories. - See more at: Inside Giant?s C-Tech Carbon Fibre Factory | Bicycling Australia
    He who dares....wins!

  36. #36
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    Very interesting, GOTA.

    Thanks,
    TR

  37. #37
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    Just broke mine in Guatemala

    Just got back from Guatemala and I managed to break mine also, sucks!

    In FL we dont have aggressive downhills so this was my first time riding in the D setting on my X1 trance. The trails were amazing, I was going over 20mph on the DH (did no jumps) and felt the suspension really taking a pounding and feeling great!

    Im 245 and I was running 265PSI in the shock. I had nasty creaking sounds 2 months ago so I had the bearings changed on the rear lower maestro pivot so I rule out bad bearings that were sticking.

    What sucks is that I see my self waiting some time for the new part to come in. ANyone know what the price is?

    A buddy broke his twince, he is about 200lbs, however his LBS told him that he had to set the pressure to 75% of his body weight, thats a total fail. So ofcourse he bottoms out all the time till I "don learned" him.

    OH yeah, mine is an X1 medium 2013. got it in march last year so out of warranty.
    Attached Thumbnails Attached Thumbnails 2013 Trance-X 29er 2 officially broken my Maestro Link twice-maestro-broken.jpg  


  38. #38
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    Lifetime warranty - go see your LBS and get it replaced

  39. #39
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    Quote Originally Posted by Haggis View Post
    Lifetime warranty - go see your LBS and get it replaced

    They dont consider that the frame (BS) so Giant wont replace it. Still waiting to hear on a price for that piece.

  40. #40
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    MY LBS told me its $60 for the piece. Its on back order of course. Hope to get it within a month.

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    Quote Originally Posted by BJJ Jedi View Post
    MY LBS told me its $60 for the piece. Its on back order of course. Hope to get it within a month.
    Wow, just broke my lower maestro link (left side) last week. LBS said it would be replaced under warranty, but it is backordered. I'm back to riding my 1986 Bridgestone MB2 in the meantime,..Barbaric!2013 Trance-X 29er 2 officially broken my Maestro Link twice-20140623_115722.jpgClick image for larger version. 

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  42. #42
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    Quote Originally Posted by ElDoradoMensch View Post
    Wow, just broke my lower maestro link (left side) last week. LBS said it would be replaced under warranty, but it is backordered. I'm back to riding my 1986 Bridgestone MB2 in the meantime,..Barbaric!Click image for larger version. 

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    What size frame and what weight do you ride at?

  43. #43
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    Frame is XL (forgot to mention frame was replaced 2 months ago under warranty, crack at top tube/seat tube weld) ride weight is 225lbs.

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    THey seam to break at the same spot from what im seeing so far.

    A buddy of mine had to wait 2 months for his warranty repair.

  45. #45
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    You can bet I inspect mine after every ride on the lower left linkage. I ride an XL, but am pretty light at 150, so hopefully I'll be alright. Though I did hear a bad cracking sound from down there a couple weeks ago during a drop, I have not noticed any damage.

  46. #46
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    Picked up my trance today from the local bike shop. Broken June 23rd to Ready to pick up July 7th for that back ordered part Thanks to the great mechanics at Town Center Bike!!!2013 Trance-X 29er 2 officially broken my Maestro Link twice-20140707_131419.jpg

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    My LBS told me wed my part should be in. Not bad considering I told them about it on the 1st. I should order a spare. Hmm?

    Then again back order can also be based on what color your link is etc?

  48. #48
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    Quote Originally Posted by ya29er View Post
    Additional info.
    Bike was making cracking noise while heavly pedaling uphill.

    Fin[/url]
    Mine use to make a cracking sound too, it was the bearings. It was full of nasty grit. I replaced them and no more noise. Then a few weeks alter the link broke. Ive the exact model as you. So far i lost a Pin (broke?), bearings were loud and the link broke.

  49. #49
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    Get some extras

    Quote Originally Posted by Haggis View Post
    Lifetime warranty - go see your LBS and get it replaced
    After I broken my third my LBS ordered two links so I can always have one in my back pocket if I break one. The owner mentioned that the Giant Rep referred to the link as a "fuse". Better to replace linkages rather than frames. He also mentioned that from his experience Giant will replace frame and suspension parts as long as they make the parts. I got my third linkage outside of one year warrantee period.

  50. #50
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    Quote Originally Posted by ElDoradoMensch View Post
    Wow, just broke my lower maestro link (left side) last week. LBS said it would be replaced under warranty, but it is backordered. I'm back to riding my 1986 Bridgestone MB2 in the meantime,..Barbaric!
    I'd be asking for a demo bike in the mean time and if they refused it's hunger strike sitting in the middle of the shop. Should they remove you with police it'd be on to protesting outside the shop.

    Giant touts themselves as being the best company to deal with when it comes to warranty/manufactures defects but a month of no bike is worse than most IMO

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