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  1. #1
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    What happened to Performance Bike?

    When I was riding heavily in the 90s, Performance was one of my favorite shops. Great selection of parts and clothes. I could spend hours shopping there and always found what I wanted.

    Today, it's a joke. I bought one of my kids' bikes there and, as such, have a $65 store credit from that Team Performance thing. cool! It expires in a month so I'd better spend it. As luck would have it, I'm building up a new singlespeed and need parts! I'm swapping a lot of parts from my older singlespeed but there are quite a lot of things I still need. Let's go shopping!

    Let's see...WTB Volt saddle! Good choice --no, Performance doesn't sell it.

    Oh, well I need wheels. Maybe I'll put it to an affordable set of 650b XC wheels. Uh...nope. Enduro or nothing.

    OK, fine. A nice Easton carbon handlebar isn't a necessity but I'd love to put one on the SS. They don't sell Easton and their store-brand are all $150??

    Geesh...running out of components.

    OK, how about a singlespeed chain? Nope.

    New Jagwire cables for my BB7 brakes? Nope.

    Tubeless ready tires? One in stock and it's the least durable tire I've seen.

    Fine. I'll buy another bottle of Stan's fluid and stock up on Clif bars.

  2. #2
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    Yup! They cater more to entry level cyclists these days.

  3. #3
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    Quote Originally Posted by chuckha62 View Post
    Yup! They cater more to entry level cyclists these days.
    Yep. My local one has ONE tubeless ready tire option and their best mtb's have an X5/X7 drivetrain mix.

  4. #4
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    I cant speak for the history of PerformanceBike.. since there wasnt one in my area until about 1 year ago. In my area.. PB stocks more performance parts (tires, helmets, nutritionals, Park Tools, Lubes, etc) than any bike shop ive seen within 100 miles.. Granted, its nothing like other online retailers such as Universalcycles (who is also a LBS in certain other areas).
    Put a mountain biker in a room with 2 bowling balls and we'll break one and lose the other - GelatiCruiser

  5. #5
    The White Jeff W
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    Re: What happened to Performance Bike?

    I bought a rigid SS bike there fathers day weekend. They bumped the credit to 30% so I had $180 to spend. Had a similar experience as the O.P. I got a bottle of Stans, some valve stems, a chain, some fatter grips, brake pads, etc. Couldn't find anything good to spend it on!
    No moss...

  6. #6
    I like turtles
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    Its the Walmart of bike shops.
    Geologist by trade...bicycle mechanic (former) by the grace of God!

    2012 Specialized Stumpy EVO 29 HT

  7. #7
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    Re: What happened to Performance Bike?

    Steady downward slope since the late 90s...even in the early 2000s they were still somewhat respectanle, but after they killed Supergo the decline accelerated.

  8. #8
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    I've found good deals on bike shorts, jerseys, and gloves there.

  9. #9
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    I like to use them for stuff. They always have sales there. I get stuff like power bars, I have picked up a WTB saddle and a WTB tire both on sale. I got their Spin Doctor Pro work stand on sale too.

  10. #10
    The Original Suspect
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    Quote Originally Posted by carbuncle View Post
    Steady downward slope since the late 90s...even in the early 2000s they were still somewhat respectanle, but after they killed Supergo the decline accelerated.
    I was gonna mention Supergo. I was bummed when Performance bought them...ruined a great store!

  11. #11
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    What pisses me off about Performance is getting asked every fifteen seconds if I need help and being followed around the store by a sales person until I pick something up only have them make a comment or try to sell me their house brand instead.

    I have found some decent deals in their 50% off bin.

  12. #12
    beater
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    What happened to Performance Bike?

    The last time I was in a Performance was probably 1992. It's interesting to hear how much they've changed. When I was in high school, it was the only option in the region for high end bikes, parts, and clothes. None of the local shops had anything you'd want to look at- just typical strip mall low-end suburban stuff. But the Performance in Fairfax had bikes you'd ogle, like a neon pink Klein.

  13. #13
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    Their sales as most big shops has gone the way of internet sales as most bike stores they can't afford to stock a lot of stuff as they used to. Huge overhead. I tend to support the smaller bike shops in my area like The Path. If the don't have it they can get it pretty fast and I still get a better deal. Built a good relationship with them.

  14. #14
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    I don't have a problem with Performance. I go there all the time.

    I admit they don't have the same amount or mix of choices that they had back in the catalog days. When it arrived in the mail, I'd flip through it for hours.

    I recall from their first few stores in the area that a lot of the expensive rims, hubs, and other parts had to be ordered anyway. I remember having to order Superbe Pro hubs and Mavic rims.

    But I've gone there recently and picked up spokes, a bunch of aluminum nipples, derailleur shims, and other stuff from their service desk, so they do have some maintenance parts.

    I'm not sure if there are very many bike shops out there today with an great selection on hand, but they can order it for you. It may be that Performance no longer offers that service and is limiting their sales to specific items they sell. That may be the biggest change over the years.

    John
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  15. #15
    > /dev/null 2&>1
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    Re: What happened to Performance Bike?

    Their mtb bike and parts stock sucks but I get a lot of my nutrition there since they have a sale every two weeks. I also get clothes there from time to time, they have a good selection. Also when you need a quick fix for something you don't have the tool for, like a headset cup or something, they will usually do it while you wait.

  16. #16
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    I go to performance all the time. I get clothes there and a few parts. They have a solid selection there. I get tires on line and most hard parts on line too. I don't like buying clothing on line as I like to feel the material.

    They did have better parts and bike selection when they were Supergo.
    Joe
    '12 Santa Cruz Highball 29", '13 Santa Cruz Solo 27.5",Vassago Verhauen SS 29" XC, AM, blah blah blah.. I just ride.

  17. #17
    Doesn't go too far enough
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    Many years ago I bought stuff from them occasionally but at this point they're pretty much last-resort. Many times I've gone in to buy something that was advertised--they didn't even have stock. Seems pretty underhanded to me.

  18. #18
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    Quote Originally Posted by JoePAz View Post
    They did have better parts and bike selection when they were Supergo.
    Performance was never Supergo. They bought Supergo. Which was a very bad thing.
    "You're messing with my zen thing, man!"

  19. #19
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    I used to like supergo. Or better yet, Speedgoat. I started shopping at performance in the early 2000's and have noticed their catalog choices get progressively cheaper as time went on. It used to be that Nashbar was the cheap stuff and Performance was the better stuff, at least. Now, I can't tell a difference between the two.

    Now I tend to shop at Jensen or Universal Cycles when I buy online. I have shopped Bicycle Outfitters Indy in the recent past, but I now work for one of their local competitors so not so much.

  20. #20
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    SuperGo catalogs were like christmas for me, always great deals. I believe Performance also bought Nashbar which I have had a bad experience with. They had a killer deal on Mavic Crosstrails, so I ordered them. They mailed me a pair of cross rides. I called them and they thought I was lying. I had to mail them back to be examined before they would send me what I already paid for. Would never shop their again unless desperate for a part.

  21. #21
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    Quote Originally Posted by Shane5001 View Post
    SuperGo catalogs were like christmas for me, always great deals. I believe Performance also bought Nashbar which I have had a bad experience with. They had a killer deal on Mavic Crosstrails, so I ordered them. They mailed me a pair of cross rides. I called them and they thought I was lying. I had to mail them back to be examined before they would send me what I already paid for. Would never shop their again unless desperate for a part.
    They did. Shortly after the buyout, there was distinction between the two. Not anymore. I think that spells the end for Nashbar at some point in the future.

  22. #22
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    Performance sucks period.
    SuperGo was awesome and as already stated when Performance bought out SuperGo they were very similar. As each year passed they progressively became more of a family bike store and not for serious cyclists.
    Quote Originally Posted by targnik View Post
    So I shoot off all full of bravado, hit this wee booter - grabbing some air, then I land - leading into a greasy rut.

  23. #23
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    I bought my first 'real' mountain bike there as well as my first bike helmet there two years ago. I still go there for tubes, tires, and other maintenance stuff. They don't carry everything (even online) nor are they high end, but I think they do an excellent job of introducing new people to the sport.

  24. #24
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    Quote Originally Posted by carbuncle View Post
    Steady downward slope since the late 90s...even in the early 2000s they were still somewhat respectanle, but after they killed Supergo the decline accelerated.
    Agree! man, it seemed like their goal was to destroy SuperGo and themselves. man, I loved SuperGo, at least when it was good.

  25. #25
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    When you guys say "store credit" is it limited to the brick and mortar or can it be used online?

    And for all the other posts recalling Performance catalogue, I remember it well and it was "high end" back in the day. I don't know what Performance does via internet sales, but it just seems to me that they missed the opportunity. But who knows, maybe their online stuff is doing great?

  26. #26
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    Quote Originally Posted by Zomby Woof (MCM700) View Post
    I like to use them for stuff. They always have sales there..
    definitely, when i needed an xt der i call them up and they have it at internet prices unlike the rest of the stores around here although i notice that sometimes at the cash register you have to ask for the their internet price

  27. #27
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    I don't buy into rewards programs like Performance's. I get asked every single time I am in there and every time I tell them no and every time I do I get asked why and have to explain myself. I just don't see the value in it. $30 bucks a year means I have to spend $300 to break even. I don't even come close at their stores.

  28. #28
    Live 2 Ride
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    I always wondered what happened to the huge Supergo ads in MBA. Now I know. :/
    My Bike: '15 Trek FX 7.2
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  29. #29
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    There's one close by, so if I need something I'll frequently check with them to see if they have it. If not, I'll check the LBS or internet. I've gotten great deals on helmets, shorts, and a set of XT brakes...hard to complain about that.

  30. #30
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    Quote Originally Posted by Bokchoicowboy View Post
    Performance was never Supergo. They bought Supergo. Which was a very bad thing.
    True, but the Supergo that I used to go to is now a performance bike. Close enough for me.
    Joe
    '12 Santa Cruz Highball 29", '13 Santa Cruz Solo 27.5",Vassago Verhauen SS 29" XC, AM, blah blah blah.. I just ride.

  31. #31
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    Quote Originally Posted by JoePAz View Post
    True, but the Supergo that I used to go to is now a performance bike. Close enough for me.
    The one in Fountain Valley? If the same I know it. That building was originally built and used by Two Wheel Transit Authority (I worked for them), then when the owner of that shop defaulted on taxes to the Feds it was picked up by Supergo. Performance took over when they bought Supergo.
    "You're messing with my zen thing, man!"

  32. #32
    Hi There!
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    Went in there to buy some SPD shoes the other day, picked out a pair on sale and my wife paid cash and we started to walk out when she realized the guy didn't give her the change.

    Guy apologized and gave her the change but after we got outside my wife said "remember a few months ago when you asked me to pick up that (expensive) pump, well they 'forgot' to give me my change then too". I asked if she was sure and she said heck yeah I'm sure.

    When I was buying the shoes the guy asked for my address and stuff "so it's easier if you have to return something" so I called bull but gave him my address anyway. I decided I'm going to return these shoes anyway after closer examination, I can't wait to see how it goes.
    NTFTC

  33. #33
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    Quote Originally Posted by Bokchoicowboy View Post
    The one in Fountain Valley? If the same I know it. That building was originally built and used by Two Wheel Transit Authority (I worked for them), then when the owner of that shop defaulted on taxes to the Feds it was picked up by Supergo. Performance took over when they bought Supergo.
    No I am in Phoenix. The supergo I went to was in chandler.
    Joe
    '12 Santa Cruz Highball 29", '13 Santa Cruz Solo 27.5",Vassago Verhauen SS 29" XC, AM, blah blah blah.. I just ride.

  34. #34
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    I've never seen a chain bike store here in long Island, but an Rei opened up about 25 miles away. Their employees know nothing and their selection was junk. Then the girl tried to get me to pay for a membership to some club. I told her I pass 15 lbs' on the way there and she said that if enough people near where I live sign up, they could open a store one day.

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  35. #35
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    Answering phones for the Performance catalog was my first job out of college. They were big into sales contests, like the drone who sells the most goretex this month gets some gloves. Staring at the catalog 8 hours a day is actually what first got me into riding.

    Anyway, I'm no MBA, but I suspect their basic business model (undercut the LBS with asian-made house-brand product) started looking a lot less clever when internet retail took off. Slow death-spiral since.

  36. #36
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    Re: What happened to Performance Bike?

    You'd be hard pressed to name any clever brick n mortar business model since the Internet took off. At least performance has an online presence. LBS has it hardest.

  37. #37
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    I like our local Performance for consumables (tires, tubes, Stans, lube, brake shoes, chains, cables, housing, etc) and for nutrition and helmets. They always have a sale going on. I have picked up tons of stuff on their closeouts (50% off lowest marked price). Most recent was a couple of pairs Gore-Tex Windstopper gloves, a couple of jerseys and some shorts and a 26" Nevegal tire for next to nothing. If they have a component (derailleur, brake, etc) in stock at the brick and mortar store, they will price match their internet price on it. Some of their house brand tires are pretty decent for the price when they are on sale. Since I drop my glasses and beat them up a lot, I buy the cheap Performance brand glasses instead of the expensive stuff I used to buy.

  38. #38
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    I worked there briefly a few years ago and didn't like that particular store at all. I get the impression that some stores are better than others. the one where I worked was extremely high-volume. it had a great selection of bikes and parts, mostly entry- and mid-level stuff.

    my main concern was that it was always under-staffed. by that I mean that I never got enough hours, many of the part-timers had no idea what they were doing, and customers were left wandering around the store with no one to help them most of the time. I was supposed to focus on service but I was often pulled away from my work by customers who wandered into the shop area asking for help because all four of the sales people were busy with the 30 customers in the store. the service department had an archaic paper system for writing up repairs and repairs were backed up FOUR WEEKS or longer, in early spring. I can't imagine what it's like in summer. the focus on labor was always on speed and not on quality. if I was given more hours or we had two more mechanics on staff, we could have kept up with demand.

    again, I think every store is different. if the manager is good, perhaps they have a better budget to provide the needed staffing to make the store run better.

  39. #39
    The White Jeff W
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    Quote Originally Posted by HitmenOnlyInc View Post
    I don't buy into rewards programs like Performance's. I get asked every single time I am in there and every time I tell them no and every time I do I get asked why and have to explain myself. I just don't see the value in it. $30 bucks a year means I have to spend $300 to break even. I don't even come close at their stores.
    In my case I was buying a $600 bike and the credit was 30% for the holiday, so it made sense to purchase the rewards card.


    When you guys say "store credit" is it limited to the brick and mortar or can it be used online?
    Yes, you can use it online online.
    No moss...

  40. #40
    The Original Suspect
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    ^ Yep, makes sense for larger purchases for sure.

  41. #41
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    The only thing I buy from Performance anymore is Shimano components when they have a decent sale. One thing I will say about the Tustin Ca store is that I can almost always count on them to be able to turn around a quick walk in repair like having a bottom bracket shell chased without me having to leave the bike. I went in there awhile back though and was dumbfounded when one of the techs who seemed pretty sharp looked at my Fox shock I brought in to have the DU bushings removed, and told me they weren't replaceable. Hmm...

  42. #42
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    Quote Originally Posted by thegweed View Post
    I decided I'm going to return these shoes anyway after closer examination, I can't wait to see how it goes.
    I doubt you'll have much of an issue returning them. Performance does have a good return policy.

    I go there occasionally for small items. They also have really good deals on their brand of clothing, so I generally buy my jerseys off their clearance rack. Other than that, good mechanics seem to be hit or miss and sales people in general are less than knowledgeable. This may not be the case for all, since I'm in a college town, but Performance headquarters is just down the road. If I was going to recommend a shop in Chapel Hill, it wouldn't be Performance.

  43. #43
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    Great place. Best in Socal IMO. Tustin shop and Laguna Hills have great mechanics. Best return policy in the biz. Great deals and price match Jensons. Could get better bike selection I reckon be nice if they got more brands rather than Fuji, GT, Diamondback and forgot the others. REI lost my business when they got rid of their lifetime return policy. LBS fuggedaboutit, I get way too much buyers remorse to deal with them. Mail order is a pain in the arse to return anything too big plus backcountry/competitivecyclist/chainlove got rid of their lifetime satisfaction guarantee the same time REI did. Shipping huge things like bikes and racks back is too much of a bother. Got a defective Kuat, oops I mean Krap bike rack. Whatever shill on here gave this a five-star review is a scumbag. Haven't been able to find a box it fits in yet. From now on it's performance or go f#@! your mother.

  44. #44
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    Quote Originally Posted by launchpad mcquack View Post
    Great place. Best in Socal IMO. Tustin shop and Laguna Hills have great mechanics. Best return policy in the biz. Great deals and price match Jensons. Could get better bike selection I reckon be nice if they got more brands rather than Fuji, GT, Diamondback and forgot the others. REI lost my business when they got rid of their lifetime return policy. LBS fuggedaboutit, I get way too much buyers remorse to deal with them. Mail order is a pain in the arse to return anything too big plus backcountry/competitivecyclist/chainlove got rid of their lifetime satisfaction guarantee the same time REI did. Shipping huge things like bikes and racks back is too much of a bother. Got a defective Kuat, oops I mean Krap bike rack. Whatever shill on here gave this a five-star review is a scumbag. Haven't been able to find a box it fits in yet. From now on it's performance or go f#@! your mother.
    And which Performance do you work at.



    They suck! Unless you're into family commuting.
    Quote Originally Posted by targnik View Post
    So I shoot off all full of bravado, hit this wee booter - grabbing some air, then I land - leading into a greasy rut.

  45. #45
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    Quote Originally Posted by launchpad mcquack View Post
    Great place. Best in Socal IMO. Tustin shop and Laguna Hills have great mechanics. Best return policy in the biz. Great deals and price match Jensons. Could get better bike selection I reckon be nice if they got more brands rather than Fuji, GT, Diamondback and forgot the others. REI lost my business when they got rid of their lifetime return policy. LBS fuggedaboutit, I get way too much buyers remorse to deal with them. Mail order is a pain in the arse to return anything too big plus backcountry/competitivecyclist/chainlove got rid of their lifetime satisfaction guarantee the same time REI did. Shipping huge things like bikes and racks back is too much of a bother. Got a defective Kuat, oops I mean Krap bike rack. Whatever shill on here gave this a five-star review is a scumbag. Haven't been able to find a box it fits in yet. From now on it's performance or go f#@! your mother.
    do you buy or rent and return stuff?

  46. #46
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    Quote Originally Posted by DIRTJUNKIE View Post
    And which Performance do you work at.



    They suck! Unless you're into family commuting.
    Sure their bikes aren't as nice as Intense but you're being disingenuous by saying they "suck". GT makes some decent bikes. Force won some big downhill race recently. Their designers rely on feedback from their pro-riders in designing their bikes. But you know all this. And it's beside the point. I was referring to their policies, prices and selection (components and stuff, not bikes). And I've gotten alot of work done on my bike there and had no issues with their work. Guys there seem to know their stuff. Guess it would vary by store though. This ain't rocket science though. Just a damn bicycle. Not that hard if you got the equipment and some experience.

  47. #47
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    Quote Originally Posted by cjsb View Post
    do you buy or rent and return stuff?
    Look I didn't write their 100% Satisfaction Guarantee or their return policy. I'm on the verge of taking back a xc bike I bought at REI as I ride more dh these days. The bike was bought under certain conditions, one of which being that per their policy (before they changed it), if I am unsatisfied with the bike for any reason, I can return it. I feel no more moral qualms about doing this as I do about taking a tax deduction (which I'm sure REI will take from my return). My dh bike was bought without such a policy and without such an expectation and I wouldn't attempt to take it back to Jensons because I was unsatisfied with it as there was no agreement between us that I could when I bought the bike from them. Are we clear?

  48. #48
    The Original Suspect
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    Quote Originally Posted by launchpad mcquack View Post
    Look I didn't write their 100% Satisfaction Guarantee or their return policy. I'm on the verge of taking back a xc bike I bought at REI as I ride more dh these days. The bike was bought under certain conditions, one of which being that per their policy (before they changed it), if I am unsatisfied with the bike for any reason, I can return it. I feel no more moral qualms about doing this as I do about taking a tax deduction (which I'm sure REI will take from my return). My dh bike was bought without such a policy and without such an expectation and I wouldn't attempt to take it back to Jensons because I was unsatisfied with it as there was no agreement between us that I could when I bought the bike from them. Are we clear?
    REI's return policy is still 1yr no questions and lifetime if the product fails due to defect. If you can't figure out if you like a product in a years time, there's something wrong.

  49. #49
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    Quote Originally Posted by HitmenOnlyInc View Post
    REI's return policy is still 1yr no questions and lifetime if the product fails due to defect. If you can't figure out if you like a product in a years time, there's something wrong.
    Ah you are correct. Used to be lifetime no questions though and I bought bike under that agreement (haven't ridden this bike in like a year and it's like 2 years old). I don't like their selection enough and don't want to pay full retail for that policy so wouldn't buy there again (unless selection changed of course). Camping equipment I'll still pick up there and probably will get my next rack there too though. But only reason I got this bike was because of guarantee. I don't blame them for changing their policy though aren't they supposedly passing themselves off as a nonprofit coop or something like that . My apologies if I don't understand their business model. They just trying to make a boatload of money like everyone else or are they a cooperative for the benefit of their members?

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    Quote Originally Posted by launchpad mcquack View Post
    Ah you are correct. Used to be lifetime no questions though and I bought bike under that agreement (haven't ridden this bike in like a year and it's like 2 years old). I don't like their selection enough and don't want to pay full retail for that policy so wouldn't buy there again (unless selection changed of course). Camping equipment I'll still pick up there and probably will get my next rack there too though. But only reason I got this bike was because of guarantee. I don't blame them for changing their policy though aren't they supposedly passing themselves off as a nonprofit coop or something like that and I hear they overpay their employees. My apologies if I don't understand their business model. They just trying to make a boatload of money like everyone else or are they a cooperative for the benefit of their members?
    Ok, well it's been about a year and a half since they changed their policy. You still had a year to return said bike for a full refund...but you didn't. Not their problem. Yes, they are a coop. No, not non-profit. REI is most definitely in business to make money. That dividend you get every March is the coop returning said profits to it's members. Overpay their employees? NO!

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    Hmm, pretty sure it was grandfathered when they changed the policy. At least I heard it was. Would be a breach of contract if not I think but I'm not a lawyer and wouldn't pursue it. Do you work there? Are 100% of profits returned to members? So everyone is essentially buying things at cost (after overhead is taken into account and salaries of course)? Why do most things cost more there then at for profit places then (overhead? customer experience? salaries of execs?) ? Please don't think I'm arguing with you, the business model is interesting and if you know more about it I'd love to hear about it.

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    Quote Originally Posted by launchpad mcquack View Post
    Hmm, pretty sure it was grandfathered when they changed the policy. At least I heard it was. Would be a breach of contract if not I think but I'm not a lawyer and wouldn't pursue it. Do you work there? Are 100% of profits returned to members? So everyone is essentially buying things at cost (after overhead is taken into account and salaries of course)? Why do most things cost more there then at for profit places then (overhead? customer experience? salaries of execs?) ? Please don't think I'm arguing with you, the business model is interesting and if you know more about it I'd love to hear about it.
    NM been reading up and I can see it's complicated.

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    Cool article though a bit dated. Sounds like a bunch of enlightened liberal business types control the board and funnel the money into pet causes etc. Not sure how I feel about this.
    Seattle News and Events | Who Owns REI?

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    Quote Originally Posted by launchpad mcquack View Post
    Cool article though a bit dated. Sounds like a bunch of enlightened liberal business types control the board and funnel the money into pet causes etc. Not sure how I feel about this.
    Seattle News and Events | Who Owns REI?
    those evil libtards, right?

    Locally, REI puts both money and volunteer labor back into the trails. Regardless of your political leanings, I don't know how this is bad.

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    I am pretty sure changing their return policy is not a breach of contract. I would bet that REI's lawyers would say they can change it without notice whenever they like. But, REI did give notice about the change for months before it actually happened. Then, for months afterword they were extremely liberal about enforcing it and still are IMO.

    REI participates in many outreach and community projects in the areas they are located. REI is a full price retailer and everyone has a choice where they shop. Yes, you can get a better deal on some things somewhere else sometimes. Some things you can't.

    I've been a member at REI for over thirty years and yes, I have worked for them several different times over the last 20+ years.

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    Quote Originally Posted by NateHawk View Post
    those evil libtards, right?

    Locally, REI puts both money and volunteer labor back into the trails. Regardless of your political leanings, I don't know how this is bad.
    Nah, I'm okay with it for the most part. I'm rather conservative/libertarian leaning and think most environmentalists are chicken littles with wacked out priorities (animal rights, "native" plants, etc), however no question we'd be worse off without them. All you have to do is visit places say in Asia without a strong environmental movement to see what things could look like.
    Last edited by launchpad mcquack; 11-04-2014 at 10:08 AM.

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    A quick post about my recent experience with Performance Bike. I purchased a bike at my predetermined price point. Once I rode it for a week I realized it was not what I wanted, so I went back in to the shop. I explained my situation and they quickly and easily got me setup with another bike. It was an upgrade from the first bike, but nonetheless they made the whole exchange painless.

    I will say that their selection of high end bikes is not comparable to many of the LBS in my area, but pricing is generally good.

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    The reason they stopped carrying other-branded stuff is there is no profit margin in it.
    Since most of that other-branded stuff that sells is OEM anyway, they just buy it themselves.

    Meanwhile, they are getting hammered by the Trek (giant OEM) and Specialized (merida OEM) super-vertical marketing.

    The days of just moving product with some service like a Performance are pretty much gone anyway. The bike business is terrible unless you are Giant or Merida or don't mind making fast food wages.

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    Quote Originally Posted by launchpad mcquack View Post
    Look I didn't write their 100% Satisfaction Guarantee or their return policy. I'm on the verge of taking back a xc bike I bought at REI as I ride more dh these days. The bike was bought under certain conditions, one of which being that per their policy (before they changed it), if I am unsatisfied with the bike for any reason, I can return it. I feel no more moral qualms about doing this as I do about taking a tax deduction (which I'm sure REI will take from my return). My dh bike was bought without such a policy and without such an expectation and I wouldn't attempt to take it back to Jensons because I was unsatisfied with it as there was no agreement between us that I could when I bought the bike from them. Are we clear?
    "are we clear?" Yes, the post comes across as constant complaining, just trying to justify returning stuff.

    I don't care what you do, just don't make it sound like the retailer is at fault or that somehow you are being jammed.

    Given the post it sounded to me as if the goal was to be a continually unsatisfied customer. I think the reply post has confirmed that.

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    Quote Originally Posted by cjsb View Post
    "are we clear?" Yes, the post comes across as constant complaining, just trying to justify returning stuff.

    I don't care what you do, just don't make it sound like the retailer is at fault or that somehow you are being jammed.

    Given the post it sounded to me as if the goal was to be a continually unsatisfied customer. I think the reply post has confirmed that.
    ?!? Think you are grossly misunderstanding me or being purposely dense. Noone is asking the retailer to do anything except live up to the policy THEY wrote and was in effect when I purchased the bike. You sound like a Specialized rider so I'll give you an example. Say you are selling your Specialized Enduro for $5000 and want me to buy it. I say "Well cjsb, those bikes are kinda crappy and besides they're cheaper elsewhere and some internet tards think you're not that great a mechanic (guess you need a phd to put a bike together these days) and probably didn't put the bike together that well. I don't know about this." and you say to me, "I'll tell you what, if you ever don't like the bike, you can bring it back to me and I'll give you a full refund, in fact my wife will cook you fried chicken and you can drink a 12 pack of my Budweiser as well. I sell so many bikes it's worth it to me to offer this policy." Say a couple years later I don't like the bike anymore and think "Hey, cjsb said i'd get my money back and offered me food and beer." and I hold you to your agreement then you got no gripe. Noone wronged you. In fact, it was you yourself who proposed the agreement. I didn't stage some gay ass social media protest or sue you in court frivolously. All I did was hold you to an agreement we made. You keep your agreement and you know what, I'll buy from you again, and tell everyone I know what a good shop you are and suggest they buy from you. Is it worth it to you? That's up to you and if it's not then change your policy. Returning stuff doesn't need to be justified.

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    Re: What happened to Performance Bike?

    Man, every thread on this goddamn site turns into a retard fight these days...I used to like MTBR, particularly when compared the disasters like the Pinkbike or NSMB forums. Now it's just another vesion of the same shitshow...

    Anyway: REI changed their policy because it was common practice in many dirtbag/gearhound communities to use gear up and return it for new version when necessary. This is not speculative, I know this first-hand from being an REI member for 20 years and from being a member of several common-interest comunities where abusing the return policy was common practice. The policy changed because many people are too cheap and too selfish to pay for new gear when they need it.

    And Perf still sucks, it actually has a suck ratio that grows at a 2/1 rate, with suck/time.

    You are free continue the asinine pissing match this thread, like literally every other thread I've been stupid enough to reply to since I've been back, has devolved into.

    /rant

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    I never cared for Performance. Always offered regular stuff at full retail. I'll support the LBS before going to a chain store that offers no advantage.

    At the LBS I have a personal relationship with someone who cares and is committed. Plus the relationship involves a discount. Not something you get at REI or performance chain stores.

    They are the Lowes of the bike world.

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    Quote Originally Posted by carbuncle View Post
    Anyway: REI changed their policy because it was common practice in many dirtbag/gearhound communities to use gear up and return it for new version when necessary. This is not speculative...
    This!!!

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    Quote Originally Posted by launchpad mcquack View Post
    ?!? Think you are grossly misunderstanding me or being purposely dense. Noone is asking the retailer to do anything except live up to the policy THEY wrote and was in effect when I purchased the bike. You sound like a Specialized rider so I'll give you an example. Say you are selling your Specialized Enduro for $5000 and want me to buy it. I say "Well cjsb, those bikes are kinda crappy and besides they're cheaper elsewhere and some internet tards think you're not that great a mechanic (guess you need a phd to put a bike together these days) and probably didn't put the bike together that well. I don't know about this." and you say to me, "I'll tell you what, if you ever don't like the bike, you can bring it back to me and I'll give you a full refund, in fact my wife will cook you fried chicken and you can drink a 12 pack of my Budweiser as well. I sell so many bikes it's worth it to me to offer this policy." Say a couple years later I don't like the bike anymore and think "Hey, cjsb said i'd get my money back and offered me food and beer." and I hold you to your agreement then you got no gripe. Noone wronged you. In fact, it was you yourself who proposed the agreement. I didn't stage some gay ass social media protest or sue you in court frivolously. All I did was hold you to an agreement we made. You keep your agreement and you know what, I'll buy from you again, and tell everyone I know what a good shop you are and suggest they buy from you. Is it worth it to you? That's up to you and if it's not then change your policy. Returning stuff doesn't need to be justified.
    I got it from your first post, please don't reply Anymore, you are wasting effort. For someone who doesn't need to justify anything you spend a lot of pists justifying your actions. You are never a happy customer because that is the game, that is hwo you can justify renting. Okay, i will come out and say that this type of game provides a strong incentive to "exaggerate" whether one is truly satisfied.

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    Quote Originally Posted by cjsb View Post
    I got it from your first post, please don't reply Anymore, you are wasting effort. For someone who doesn't need to justify anything you spend a lot of pists justifying your actions. You are never a happy customer because that is the game, that is hwo you can justify renting. Okay, i will come out and say that this type of game provides a strong incentive to "exaggerate" whether one is truly satisfied.
    I'll reply when and where I want. Let's get that straight. You are attacking me and misconstruing my position and I am going to answer such attacks. Noone is "justifying"
    anything as holding a store to their return policy doesn't need to be justified. Again I bought a dh bike at Jensons and haven't returned it because no such agreement is in place. Stop attacking me and I will stop responding. Noone is suggesting that you change your policies at your shop. If I ran a LBS, no way in hell would I allow someone to bring a bike back for a refund after a week. Amazing and credit to Performance that they do. You have nothing to offer here but negativity so YOU STOP REPLYING.

    I came here to post a positive review about a positive experience. I didn't come on here attacking LBS. I didn't post a story about how I buy hundreds of dollars worth of stuff at a LBS on the way to a ride and they want to charge me another $30 to install it real quick when Performance will do it for free. Or how the Rock N Road wants $15 or something to throw in some damn Stan's sealant when the Performance will do it for free. Yet I am attacked and negative comments made about me and Performance from all sides. Ok, you win. GT bikes suck. Must have been a fluke that the Force won the World Cup. Good return policies and great customer service suck too. Need to go to some hipster filled LBS where they charge alot to do really basic simple crap. And all I get for my positive review is negativity and the ironing of carbuncle coming on here and complaining about a "retard fight" and then posting retard comments like "performance suck ratio". Anyways, didn't mean to cause any arguments. Just think Performance is great for mid-range components.

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