I had an interesting conversation with a customer service rep at King Cycle Group the other day when I was ordering some parts. I had asked a couple of times since I bought the hub for the expander ring for their hub tool to pull the bearings out for a full service, each time I was told they didn't have them available yet. This time I'm told one bearing cannot be pulled out with the tool, and that even they can't do it; if it fails I gotta send them the hub. They didn't mention this the three other times I asked, wtf.

Has anyone else heard this? Sure sounds like an engineering failure to me;guess all that moving around has had a price...