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  1. #1
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    Need some help with XT brakes (2 issues)

    These brakes are brand new and are my first set of hydros (completely new bike). I have used them on-trail for two rides and a half dozen very mellow 3-4 mile road rides with my dog. Anyways, this morning I was getting the bike out to ride with the dog and noticed the front pads/rotor were making a slight squeak when turned very slowly. This subsided at speed but I am wondering what I need to do in order to eliminate the rubbing before it turns into more of an issue.

    Secondly, the rear lever feels a bit "clunky". When I pull to engage the brake everything works fine as far as stopping, feel, and modulation. However, when I release the lever it doesn't seem to spring back into the correct position. I have to give it a nudge from the back side to get back into normal position. When I give the nudge there is a hitch/clunk in the action. What could be causing this and how can I remedy it?

    Is it worth dropping by the LBS to have the lever inspected and possibly replaced or am I over thinking a simply fixed problem?

    I hope those are enough details and any insight is appreciated. Thanks.
    2011 Trance x1

    All good things in all good time

  2. #2
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    There could be several causes for these issues on brakes with a couple hundred miles on them (contamination around the piston could cause the problem with the sticking lever, a wheel that you removed and put back on could be misaligned for the rubbing issue) . For new brakes, I'd just go back to the LBS and have them look at them.

  3. #3
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    Thanks, MSU. I don't think the wheel is misaligned. That was the first thing I checked but I will admit I didn't check very closely as I was in a bit of a hurry to get the ride in and get off to work.

    The lever issue is way more of a concern than the squeaky rotor. I am just new to hydros and don't want to start fiddling with something that I could probably screw up in a hurry. Safest bet will probably be to stop by the LBS I suppose.
    2011 Trance x1

    All good things in all good time

  4. #4
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    After you get these issues resolved do 10-15 near stops down a hill to bed the pads in. This should give you consistent response going forward.

  5. #5
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    So, I just called the LBS to describe the problems and see if they could take a look at it tomorrow. The sales guy that I bought the bike from (2 weeks ago) said "yeah, bring it in and if we can't fix it right then we can at least give you an estimate".

    An estimate? Is this a WTF moment or what? I've ridden the bike on-trail twice with no impacts/crashes. Would I be out of line to expect them to just take care of what seem to be two minor issues?
    2011 Trance x1

    All good things in all good time

  6. #6
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    Re: Need some help with XT brakes (2 issues)

    Yeah, estimate my ass I'd tell him.

  7. #7
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    Need some help with XT brakes (2 issues)

    Did you tell the LBS that you just bought the bike? Even if you did, call back and politely explain that it is a problem with a new bike that you bought from them, and that you don't think you should have to pay for what is essentially a pre-existing issue.

    If they still want to charge you, ask to speak to the manager. If you don't get a satisfactory resolution, tell them they've lost a customer.

    Quote Originally Posted by mizzaboom View Post
    So, I just called the LBS to describe the problems and see if they could take a look at it tomorrow. The sales guy that I bought the bike from (2 weeks ago) said "yeah, bring it in and if we can't fix it right then we can at least give you an estimate".

    An estimate? Is this a WTF moment or what? I've ridden the bike on-trail twice with no impacts/crashes. Would I be out of line to expect them to just take care of what seem to be two minor issues?



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  8. #8
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    Quote Originally Posted by Shibby View Post
    Did you tell the LBS that you just bought the bike? Even if you did, call back and politely explain that it is a problem with a new bike that you bought from them, and that you don't think you should have to pay for what is essentially a pre-existing issue.
    Yes, I did tell him. It was pure chance that the sales guy I worked with picked up the phone. He remembered me and asked how I liked the bike etc. This is the beginnings of my relationship with this shop and have been treated well so far (great deal on the bike). I am going to stop by there tomorrow and see what happens. It has been a few hours since I called and I pretty much immediately posted what happened. After thinking about it there may have been mis-communication due to it being difficult to describe the lever problem. Maybe he thinks it is a bigger problem than what it appears to be to me. I dunno....but I feel like - hey I just spent almost 3 grand in your shop and you are talking about charging me to fix the action in a brand new lever ??

    I will report back tomorrow evening.
    2011 Trance x1

    All good things in all good time

  9. #9
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    The brakes are under warranty. If they cant fix them, tell them you want them warrantied.

  10. #10
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    Brought my bike in last night. The front pads had already corrected themselves so I had a tech look at the lever. He threw it on the stand, turned a few screws/bolts and 5 mins later said brought her out and said "all set", didn't charge me anything and was really cool about it. Rode today and everything is perfect. The salesman I referenced before saw me come in, saw me standing at waiting for the bike, and saw me leave...never said a word. And I know he remembers me and the bike. I guess from now on I will just deal with the service guys at this shop because they have all been great.
    2011 Trance x1

    All good things in all good time

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