I called Genuine Innovations 2 weks ago about my Top Dog ST Pump head being broken. The pump was 3 months old. They said they would send out a new pump head ASAP. Well UPS arrives today with this big ass box from www.inovationsaz.com. I opended the box to find a Brand New Pump not a pump head. WOW! I was never expsecting that. That is what I call service. Now their pumps will be the only ones I will ever use again.
While I am at it, I want to give soem praises to CycleOps. My Mag+ trainer fly wheel gave out after 6 month of use. They offered to ship a new one ASAP. I asked if it was possible to get a fliud unit instead. Yep, $50 shipped if I retuned the Mag unit. So for $60 I now have a new Fluid trainer
Just thought I would share these things with you!
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