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Thread: goodbye cycle?

  1. #51
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    Here is the DEAL......

    These guys are HONEST. I have had a wonderful experience with them. The bike market used bike market is soft. Meaning its competitive and time consuming to unload your bike. I have bought and sold many bikes. More so because I can't make up my mind on what I like. Leonard took his time and was very fair with me. Beyond what I would of expected. I like these guys. They have integrity. They are honest. and Gave me a more than fair price for my particular situation. Here is the real answer....... I would use them again. and I have already referred my friends to them..... So lots of PROs for me.......

    and they are certainly not CONS. they are honest folks..... they are good guys that cycle and sell bicycles.

  2. #52
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    What scam artists

    Quote Originally Posted by goodbyecycle View Post
    We launched a new website 2 weeks ago. I noticed the same errors you mentioned on the SRAM component options but I had not noticed the misspelling on Campagnolo. Thanks for the heads up! We will get it corrected today.

    The people behind the website (Leonard and Paul) are cyclists. But we have to rely on non-cyclist to build our website.

    If you ever have any questions or or you just want to talk about bikes, give us a call!

    Toll Free 855-201-4225
    I had some troubles in the past with Leonard screwing me over in a deal because he didn't want to pay me the money he said he would. I tried to do business with them a few months later just to find out he is still the same scam artist. Bottom line DO NOT do business with these people because they will tell you they will buy your bike then not get back to you for a month on sending it to them. That way they can "claim' the aren't buying bikes at the time and the deal they set will be void.
    Last edited by bender85; 11-20-2013 at 08:40 PM.

  3. #53
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    Just thought I'd share my experiences. I've sold to Goodbye on two occasions. Once shortly after they opened and again this month. In both cases I went in anticipating to get a wholesale price on my bike and in both cases ended up getting a little more than I expected. Both of my bikes (Blur XC carbon and a Racer X) were in well taken care of and it excellent condition so there wasn't really anything they could ding me on. I'm in the DFW area so I actually drove out to Granbury to drop off the bike. That made things easier since I didn't have to bother with shipping.

    Overall...nice guys, straight forward and easy to deal with. Don't expect to get market value but all things considered (ease and speed of transaction...and not having to mess with morons on ebay or craigslist) I was happy with their offers.

  4. #54
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    They can have my 09 Rockhopper pro for $150..

  5. #55
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    never know this existed. just sent in my info for a quote. gonna read through this thread now... haha

  6. #56
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    I am in the process of a bad experience with these guys. I am not going to rant and rave but, give a heads up so others know to approach with caution.

    1. When you fill out their quote request form the component drop down has a list that starts with "FULL - Component Group XXXXXXX"
    2. Below that it changes to Derailleur XXXXXXXXX -
    The change from FULL to Derailleur driven implies to me that they are expecting mixed components, but are most concerned with the rear derailleur.
    Thus, I filled out the form and indicated my bike had an Ultegra 10 sp rear derailleur, which it does, with other mixed components.

    I was pretty excited about the quote I got back, so I accepted the offer and sent my bike to them at my own expense. They transferred the money to me before the bike shipped, but when they received the bike they informed me it was not as they expected and opened a Paypal dispute. I had to send the money back, and they basically demanded I send them more money to ship my bike back to me.

    I sent the money back the same day but asked via email if they would consider picking up the return shipping, since their form was confusing. This was five days ago, I emailed the person who asked for the refund and the owner, neither of who have had the courtesy to respond to me, positively or negatively.

    Basically, at this point, these guys have my bike hostage and in my view want to screw me out of $100 to ship my bike to them and then back again. Draw your own conclusions, but I think it is a pretty lame way to do business.

  7. #57
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    Beware of Goodbye Cycle...

    Guys, GBC bases their purchase quotes from the Bicycle Blue Book - which they claim is an "accurate" gauge of market prices, based on documented transactions. It always looks attractive to you - but where they GET you, is in the CONDITION of your bike overall. Don't get greedy and choose them to PayPal you the money for your bike. If they "determine" wear on your bike is higher than expected...they will immediately file a "not as described" claim on PP - meaning they want all or part of their $$$ back. This means if you don't comply......they can deduct 100% of what they paid you directly from your checking account, with one click of the mouse, while still holding your bike hostage. Its an old trick, done to deepen their net discount and further lower their acquisition costs.

    I tried to dispute the condition with Leonard, but he wanted $150 back or he was going to reverse the entire deal. This happened after spending nearly $600 with them. If you do choose to deal with them....you are much safer having them send you a check(4-8 days).

    YOU HAVE BEEN WARNED....
    Last edited by Cayenne_Pepa; 06-11-2014 at 05:08 PM.
    "The ONLY person who needs to race.....is the entrant"

  8. #58
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    That's why you maintain a pp account not attached to your bank account. Feed it money as needed or if you sell something as soon as the money hits the account, take it out. So if a dispute happens, paypal can only awards them what money, if any, is in the account. No money, no award. I learned this the hard way when I bought something and the guy didn't ship it. I filed a claim and won and pp refunded me like $6 of $80 that I gave the guy for the item I bought. I inquired and was told that was all that was in the account so that's all they could give me. Sometimes you have to fight shady with shady.

  9. #59
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    So unfortunately, my situation is over. I paid shipping to get it to them and they held my bike hostage until I paid to ship it back even though I asked the owner to share some of the shipping with me based on what I saw as a reasonable request. I see some others have had positive experiences with them, but be warned. If your transaction doesn't go exactly how THEY see fit they will screw you. The employee quoted policy is to protect themselves and make sure the customer is left holding the bag. If you are confident your bike is EXACTLY as quoted, give it a shot, otherwise STAY AWAY.

  10. #60
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    Nathan, I am sorry for any misunderstanding. From my perspective, you told us your bike had Ultegra components and it did not. It's think it is that simple. We paid to ship the bike to us based on what you told us, it was wrong. So we asked you to pay to ship it back. I think that is fair. And by the way, it was $50 you paid for return ship, not 100 as you stated earlier.

    I hope you found a new home for your bike. We try hard to be fair to everyone and if we failed to be fair in anyway, I apologize.

  11. #61
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    I actually sold GBC a high end bike a couple of years ago. Everything went well and I got what I wanted for the bike. It was a bit lower than what I could have probably sold it on my own but it was way easier so worth the small loss.

  12. #62
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    I wanted to post my experience selling my 2012 Felt Edict Pro to Goodbye Cycle. I filled out their form on their website, provided a detailed description of the bike and the condition it was in. I got an offer that was about what I expected. From there you have the choice of accepting the offer or not. You can get paid by paypal or check. I accepted the offer, was sent a shipping label. I dropped my bike off at my LBS to have them box it. Once it was boxed, I took it to Fedex and Goodbye Cycle notified me when they received it. A couple days later they sent an email saying that my bike looked good, and I received a check about a week later, which was for the offer minus the cost of shipping.

    I would recommend Goodbye Cycle to other riders. The process was straightforward and the offer was reasonable. Overall dealing with Goodbye Cycle was a positive experience.

  13. #63
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    Not happy with the experience with Goodbye. I filled out their form (accurately) and send numerous pictures. They came back with an offer that I accepted and after they received the bike claimed the condition was not what they thought.....They are professionals and saw photos ....really

    I feel they are a scam! I told them just to send back the bike. I am sure enough people just accept a lower price because they dont want to bother.....Dont sell your bike to them!

  14. #64
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    Quote Originally Posted by dcitron View Post
    Not happy with the experience with Goodbye. I filled out their form (accurately) and send numerous pictures. They came back with an offer that I accepted and after they received the bike claimed the condition was not what they thought.....They are professionals and saw photos ....really

    I feel they are a scam! I told them just to send back the bike. I am sure enough people just accept a lower price because they dont want to bother.....Dont sell your bike to them!
    They ALWAYS pull this "not as described" card in ways to get rock-bottom acquisition pricing. They wanted $150 back or they would have Paypal pull all $1650 from my bank checking account, while still in possession of my bike fully parted-out. Leonard has a good scam going...when he can get all his $$$$ back while holding your bike hostage. Their eBay alter ego is RSBATFISH.

    Yeah, Goodbye cycle....
    Last edited by Cayenne_Pepa; 07-11-2016 at 11:30 AM.
    "The ONLY person who needs to race.....is the entrant"

  15. #65
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    Agreed. That is why I posted here. Just want everybody to know.....

  16. #66
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    Quote Originally Posted by dcitron View Post
    Not happy with the experience with Goodbye. I filled out their form (accurately) and send numerous pictures. They came back with an offer that I accepted and after they received the bike claimed the condition was not what they thought.....They are professionals and saw photos ....really

    I feel they are a scam! I told them just to send back the bike. I am sure enough people just accept a lower price because they dont want to bother.....Dont sell your bike to them!
    Did they send the bike back?
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  17. #67
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    I have a FedEx tracking number so should be here in a couple days

  18. #68
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    As another poster mentioned, never link PayPal to your primary bank accounts. Just like ordering anything on the internet, I have a completely different account/card that always has a zero balance. Fill it when you need to buy something, keep it empty otherwise. Reduces the chances of every getting screwed over.

    Send your bike, get the money, pull it out of your temp account.

    If you send pictures, accurate descriptions, and the company agreed upon it and sent you the money? Sorry, deals done. All they can do is attempt to sue you, which no credible lawyer would ever touch with a 40ft pole. Now if you only sent text descriptions, or the pictures are of a completely different bike? Yeah, a lawyer could make you pay up because of fraud. However if everything is accurate and they are just trying to scam you over? Yeah, they won't win.

  19. #69
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    wow, i didn't know of this scam/ business until seeing this thread. since they get your bike before sending you money, it shifts a lit of risk to the seller and gives the buyer an opportunity to re-work the deal. be warned out there...


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  20. #70
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    Quote Originally Posted by cjsb View Post
    wow, i didn't know of this scam/ business until seeing this thread. since they get your bike before sending you money, it shifts a lit of risk to the seller and gives the buyer an opportunity to re-work the deal. be warned out there...


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    It sounds like if you use the paypal option you actually get paid before they get the bike. But the scam seems to be once they get it...they claim it's not what they were expecting based on the given description. Then they file a claim through paypal and get their money back or force you to give a partial refund. Then they make you pay them even more money to send your bike back essentially holding your bike for ransom if you don't.
    Cannondale F29 carbon
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  21. #71
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    Quote Originally Posted by Nubster View Post
    It sounds like if you use the paypal option you actually get paid before they get the bike. But the scam seems to be once they get it...they claim it's not what they were expecting based on the given description. Then they file a claim through paypal and get their money back or force you to give a partial refund. Then they make you pay them even more money to send your bike back essentially holding your bike for ransom if you don't.
    YOu are right, from some of the other posts I read you get paid before but they seem to use disputes as part of their strategy to get a lower price that you might not agree to otherwise.

    I suppose the biggest red flag is their business model, i.e., you are selling to a re-seller and they want to buy as low as they can get away with. I read that on Shark Tank the majority of agreed to deals on the air do not go through, they are subject to check and either they find something legitimate to back out or they just refuse. Same with Hell's Kitchen, apparently he has never or very rarely awarded the position that was advertised to the winner.

    If there is a defense for "Goodby Bike" they are buying bikes and taking the risk re-selling. If i boought something that showed up significantly different than advertised, I'd want some compensation, too. It just sounds like they have it down to a science.

  22. #72
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    Quote Originally Posted by cjsb View Post
    YOu are right, from some of the other posts I read you get paid before but they seem to use disputes as part of their strategy to get a lower price that you might not agree to otherwise.

    I suppose the biggest red flag is their business model, i.e., you are selling to a re-seller and they want to buy as low as they can get away with. I read that on Shark Tank the majority of agreed to deals on the air do not go through, they are subject to check and either they find something legitimate to back out or they just refuse. Same with Hell's Kitchen, apparently he has never or very rarely awarded the position that was advertised to the winner.

    If there is a defense for "Goodby Bike" they are buying bikes and taking the risk re-selling. If i boought something that showed up significantly different than advertised, I'd want some compensation, too. It just sounds like they have it down to a science.
    Exactly. What sours this for me, was I spent nearly $600 with them first. Then, they basically called their own customer a "liar" and demanded I refund them partially or they back completely out....while still in possession of my bike.

    As a Moderator - I realize I shouldn't smear a reseller on here...but I'm telling my own experience with them as how it really transpired, straight-up.

    Deal at your own risk...
    "The ONLY person who needs to race.....is the entrant"

  23. #73
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    I know I started this most recent conversation, but I do not think that Leonard is a dishonest guy. In my instance, he had a different impression about the condition of the bike then I did after all the photos were sent. All in all, we agreed to disagree and he sent back my bike and sent back his money....no one was angry....and he paid for shipping....the only advise I would give is to have a long conversation and go over all the pictures about the bike so there is not any confusion.....by the way, I immediately listed my bike and sold it for lots more...

  24. #74
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    I'm wondering if there is an issue with some of the submittals (either their form or the submitter making errors). On the one issue above, goodbyecycle responds that the submitter identified the bike as having Ultegra components, when it didn't. This seems significant, as I believe they don't always resell bikes complete - sometimes they are stripped down for parts. My 2 cents, I had a good experience selling to these guys, as did a friend of mine.

  25. #75
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    they are a re-seller, and even if they are legit, you should be able to sell for more on your own. you pay in terms of a lower price for them doing all the "dirty" work. if price matters to you, don't sell to a re-seller.


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  26. #76
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    @cayenne pepa

    I do not know who you are or what the situation is that you are upset about but if you will let me know. I will be happy to post all of the details of our transaction here. We are trying hard to make everyone happy but it is not always possible. If we failed to please you, I am sorry. In rare cases where the bike significantly different than the info we were provided we offer to send the bike or make a new offer. We do not like doing this but it is really the only possible solution. It has to be a significant problem for us to even bring it up, after all if the customer chooses to take the bike back we are paying shipping 2 ways. Again, I am sorry if we disappointed you.

  27. #77
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    Crickets... For some reason Cayenne Pepa does not want to let us know who he is so we can share the details of this transaction that he is so upset about from some time in 2014... It seems a little unfair to use your position as moderator on this forum to trash our business and not give us a chance to at least respond.

  28. #78
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    Quote Originally Posted by goodbyecycle View Post
    Crickets... For some reason Cayenne Pepa does not want to let us know who he is so we can share the details of this transaction that he is so upset about from some time in 2014... It seems a little unfair to use your position as moderator on this forum to trash our business and not give us a chance to at least respond.
    Bump. I have to agree with this. Bad form to use moderator status as a bully pulpit. Cayenne, goodbyecycle is willing to hash out the facts in public, so what say you?

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