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  1. #26
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    I order from them a couple times a year and have never had a problem, just received a package yesterday in the same kind of packaging you described, seems they have gone to a cheaper package to send products. I also suspected something might be damaged as the packaging looked crushed in one area. Amaong other things I had 4 sets of XO brake pads, one of the packages had opened and the contents were scattered around inside the box. Everything appeared to be in ok shape though.
    Go get that KOM "You Deserve" - http://www.digitalepo.com/index.php

  2. #27
    Epic eater
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    I placed an order with CRC and didn't know they weren't US based (I know, n00b mistake) until after the order confirmation.

    Order placed: May 12
    Order Dispatched: May 13
    Order Arrived (Colorado): May 27

    Non-trackable since I choose their free shipping which for my items (derailleur, cassette, chain) was standard mail I guess.

    Box had some paper inside but contents could move freely but nothing I got was fragile so that didn't really bother me. The shipping time did though, not CRC's fault they are in the UK but next time I'll probably opt to pay $15 more and have the parts in a few days from a US store.

  3. #28
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    I ordered from CRC about 3 weeks ago. During this week i emailed them asking about my order since I had not yet recieved it. I got an email back stating that it could take up to a month. The day after that I recieved an email stating that my package was returned to them and to check address. The address was the same I gave them.
    I just told them to keep the package and refund me the money.
    When I ordered I actually didn't relize it wasn't a US company or at least they would have a warehouse in the US. I would never order there again. I actually found my same shipment at pricepoint for around $10 cheaper anyway.

  4. #29
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    My XT Brakes arrived today, it was in CRC pacakaging but looks good as new.
    All in all I would say CRC was very good. I ordered May 17, received parcel with missing items May 27.
    By May 28, I had submitted the missing items report, they had started responding May 29 and the missing items shipped June 2 and arrived June 5.
    I will probably still order from them given how much of a good deal they have for some items (XT brakes and Rotors!), plus it's all free delivery... can't really beat that.

  5. #30
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    I have had the same problem. I just had a box arrived smashed no packing at all and stuff missing. I also have a problem with them using DHL cause they dont deliver to north dakota and then they give it to some small company and I have to go pick it up everytime. Not sure if they have control over all that or not. I did contact them about the missing stuff and they sent replacements and in ten more days I got the stuff. I like the prices and stuff but I am starting to rethink getting stuff from them.

  6. #31
    29ers Forever
    Reputation: CannondaleF9's Avatar
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    I have had no problems with CRC. Sure some items didn't come in their original packaging (a XT brake system and both rotors) but the prices are so good that as long as the products are not damaged, it's OK that some are not in the original packaging.
    2013 Trek Cobia- 29er
    2015 Raleigh Misceo- Gravel bike
    2013 Trek 3700 Disk- 26er
    1994 Cannondale R300- narrow tire roadie

  7. #32
    Frickle Frack
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    We will see what happens with mine, ordered a stem and a seat post. Ordered it on June 1, dispatched on the 4th. Today is the 12th and it has yet to arrive. Keeping my fingers crossed that it make it here soon and in one piece.

  8. #33
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    UPDATE* Arrived today in good condition. No paper or padding in the box, one corner of the box was a little tattered but the contents were undamaged. Took 12 days from order date and 9 days from ship date to arrive. About what it took the last time I ordered from them. An added bonus, theY put a discount card in the box for 10% off of my next order.

  9. #34
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    Its been a few years since I ordered from them, but I just ordered a crankset from them again a few weeks ago. Arrived at my door in Florida in less than 10 business days. Crankset was in a cardboard box, in plastic, surrounded by brown paper. Box was sealed, undamaged, containing all parts.
    Put a mountain biker in a room with 2 bowling balls and we'll break one and lose the other - GelatiCruiser

  10. #35
    It's about showing up.
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    Tiara shifters and levers, in original packaging. Box was big and without padding, ripped open. I figured it was US Customs.

    Everything was fine.
    I don't rattle.

  11. #36
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    received my first order, extremely fast too; and i live in oregon. parts were in good shape and fairly well packed. box was extremely light but i suspect this was done to save shipping costs. coming from england to the states, every ounce is $

  12. #37
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    saved almost 300 over PP or Jenson buying everything for my '14 Spearfish build. had to get the crankset from amazon (turbine cinch) for a huge savings.

  13. #38
    Just Ride!
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    So no delayed customs fee's or import duties?

  14. #39
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    I've ordered from CRC maybe 20 times and I've never paid custom or import fees...I've ordered rims,cranks,cassettes etc. Never had anything damaged

  15. #40
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    CRC usually has slow shipping times, but understandable given the distance. I ordered some shin guards and they started coming apart. They promptly sent a replacement set and said to dispose of the defective set. Stand up company if you ask me.

  16. #41
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    Chainreaction Cycles & U.S. Residents

    Placed my order Sunday. It got to Memphis yesterday (I'm in Mississippi) and is set to be delivered tomorrow.

  17. #42
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    My order supposedly shipped on 12-2-14. As of today I have still not received it. According to CRC they order was shipped via a "standard delivery service" and cannot be tracked.

    I have never heard of a shipment that cannot be tracked. I am very frustrated right now.

  18. #43
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    Wow, I've ordered from them tons of times and never experienced any of this (but I'm from the superior land of Canada :P). Sorry you guys have had such struggles, I'd get in touch with them and see what they can do for you. At the very least disappointment ought to be registered.
    Long is the way, and hard.

  19. #44
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    Quote Originally Posted by ChristianCoté View Post
    (but I'm from the superior land of Canada :P).
    Canada is great! It is the United States's biggest national Forrest. Breathtaking scenery!

  20. #45
    29ers Forever
    Reputation: CannondaleF9's Avatar
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    Quote Originally Posted by Mason View Post
    My order supposedly shipped on 12-2-14. As of today I have still not received it. According to CRC they order was shipped via a "standard delivery service" and cannot be tracked.

    I have never heard of a shipment that cannot be tracked. I am very frustrated right now.
    Do you realize that Chain Reaction Cycles is in Northern Ireland, UK. It's going to take more than a week to ship to you depending on where you live. If you selected standard shipping then of course you cannot track it.
    It has taken at least a week for all the stuff I've ordered to arrive, but they did arrive.
    2013 Trek Cobia- 29er
    2015 Raleigh Misceo- Gravel bike
    2013 Trek 3700 Disk- 26er
    1994 Cannondale R300- narrow tire roadie

  21. #46
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    Just an update, My order has been "Shipment on Hold" for two days. I spoke with DHL yesterday and they said that it would be delivered today. Just checked and it's still on hold in memphis (7 hours away). It seems delivery is a long shot today.

  22. #47
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    Quote Originally Posted by Mason View Post
    Canada is great! It is the United States's biggest national Forrest. Breathtaking scenery!
    It's what we let you visit sometimes in return for the trillions of dollars you spend on our collective security. Thaaaaaaanks!
    Long is the way, and hard.

  23. #48
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    Well, I subscribed to their newsletter which afforded me $10 off my first order, plus a 10% off Christmas shop code, and free shipping since my order was over $99. This may just be the best Christmas ever!

  24. #49
    Perpetual Hack
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    Just received an order.
    Box was a bit big, but nothing extreme.
    Well packed with air-pads.
    Well taped - no issues there.

    I have dealt with CRC many time over the last few years.
    In a dozen plus orders, never had an issue.

    ...and this is to Canukistan....

    just me 2c
    A Dirtbag since 1969.
    A Knomer since 2007.

    Knolly Podium V.2
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    RM Slayer . . .

  25. #50
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    A few weeks ago, I ordered an SLX groupset from CRC. I tried to do a prodeal from Shimano, but the discount was quite feeble - the CRC price was much, much better than the prodeal. I placed the order on a Sunday night and got the shipping confirmation the next day. Like other first-time buyers, I was unaware that they were located in the UK, so I figured it would take a couple weeks to get here. The box arrived on Friday - five business days! The box itself was not very sturdy, but everything was packed well and came through just fine.

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