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  1. #1
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    Bike repair shop

    I took my bike to a local lbs to have the brakes bled on Monday. They told me 3 days. What is a reasonable amount of time to give them to bled brakes?

    Alucke

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  2. #2
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    Depends on how busy they are. The brake bleeding process itself probably takes 30 minutes to an hour. Its not the hardest thing to do.

  3. #3
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    You could get a bleed kit in that amount of time and DIY. Being the beginning of summer it's not unrealistic the shop is slammed. Lots of people taking vacas now that school's basically out. Maybe try another lbs. Really they're not hard to do if you invest in the kit and follow directions closely. Plus if you're on a trip your setup.

  4. #4
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    i just concerned, because they told me 3 days, and its taking longer than expected. I also think that if they told me 3 days, then it should be done in that amount of time.

  5. #5
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    Quote Originally Posted by alucke View Post
    i just concerned, because they told me 3 days, and its taking longer than expected. I also think that if they told me 3 days, then it should be done in that amount of time.
    I bought new tires I had problems with getting a tire bead seated right. I took it my LBS and it took a week for a 5 minute job. Its just the way it is. If they're slammed, then things will take longer. Just be understanding and don't worry. Call them and check on it.

  6. #6
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    If you brought your bike to my shop today for a bleed, I'd tell you 7-10 days because we are backlogged like crazy. It is summer time and people are riding bikes and getting them repaired. It happens every spring/summer. You know, the shops get busy. If your in a hurry your best bet is to do a bit of Google-Fu and learn how to do the bleed yourself. I think your just being impatient.
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    6-8 days turn around time here. The job takes 30 min max, but there are 60 other people with bikes in the queue which each take 30 min as well.

    Not sure why people never bring bikes in for tunes in February when we're sitting twiddling our thumbs and can do service while you wait. Instead there is a mad rush in April/May and people complain about wait times.
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  8. #8
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    Sorry if I sound impatient, but if someone told you that something at your house would be done in 3 days, and it wasn't. Wouldn't you guys get impatient, yes you would. So please stop bashing someone, cause they were told that something would be done in 3 days. I own a computer business, and if i say something will be completed in 3 days, your darn right, it will be done in 3 days. Or i wouldn't be in business. I think its bad business practice to tell someone that the service they require will be done in 3 days, and its not.

  9. #9
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    Quote Originally Posted by alucke View Post
    Sorry if I sound impatient, but if someone told you that something at your house would be done in 3 days, and it wasn't. Wouldn't you guys get impatient, yes you would. So please stop bashing someone, cause they were told that something would be done in 3 days. I own a computer business, and if i say something will be completed in 3 days, your darn right, it will be done in 3 days. Or i wouldn't be in business. I think its bad business practice to tell someone that the service they require will be done in 3 days, and its not.
    I don't think anyone was bashing anyone. We're just offering up reasons and our experiences. There is a lot that can go wrong in a bike shop just like any other repair shop. Not necessarily with your bike, but possibly a bike that was there before yours. Maybe someone called in sick and they didn't have enough mechanics on hand to keep up with the time frame. I understand getting frustrated. I'm in a business (graphic designer) where everything is on a deadline, but everything usually has to go as planned to keep most deadlines. Thats just the nature of my business.

    Say you're working on a computer and, by accident, you fry a hardware component. Now you have order a new one that won't get there for 3 days. I'm just saying...shits been known and will happen.

  10. #10
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    All shops are run differently and a 3-4 day turn around time seems fairly typical. Also typical are backlogs and un-met deadlines, but hopefully you at least got a courtesy call so you didn't have to drive across town for nothing.

    I ran a busy service shop and we shot for a 24 hour turn around time on most repairs- especially easy ones, but we busted some serious @ss. The last thing I wanted to do was warehouse someone else's bike for a week and a half.

  11. #11
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    They told me 3 days, if they found out that they couldn't do in 3 days after I dropped my bike off, don't u guys think it's common business practice to call the consumer and let them know that things have changed and they actually can't have it done in 3 days. I never received such a call. It's called good business practice

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  12. #12
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    Quote Originally Posted by alucke View Post
    They told me 3 days, if they found out that they couldn't do in 3 days after I dropped my bike off, don't u guys think it's common business practice to call the consumer and let them know that things have changed and they actually can't have it done in 3 days. I never received such a call. It's called good business practice

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  13. #13
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    I've had my bike in a LBS to replace the crankset and it took a week when they said it would take 4 days.
    Although I have received parts they had ordered in 2 days.

  14. #14
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    If you dropped it off on Monday, isn't three days only due today?

    You seem to be livid that they haven't done it when they might have it done in the morning, which will only be one evening later. Did you make it totally clear that they HAD to be done for Thursday collection?

    Also, I seriously doubt that, working in IT, you're 'never' late (even by a few hours) in delivering on a completion date/time? I.T. is one of the most easily-delayed businesses out there due to so many variables and complexities.

    I can only guess that you either give over-inflated estimates or have no need for sleep... although the stress of 'always' hitting deadlines seems to have stoked anger for anyone else who does not match your perfection.

    Chill; they'll probably call you in the morning (assuming it's too late for them to still call you today, i.e. on time?).


  15. #15
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    I dropped off first thing Monday morning.

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  16. #16
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    I am not livid

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  17. #17
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    I was just asking questions.

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  18. #18
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    When this happens to me - I wished I could just open a repair-only shop, with lots of spare parts...
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  19. #19
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    No pickup date/time noted on the repair tag? Unless a time is specified any day referenced is usually assumed to mean by the end of that day.

  20. #20
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    This is my first time dealing with hydraulic brakes, and this bike shop. As the lbs in my town knows nothing about how to bleed hydraulic brakes. So thanks for all the feed back, whether it was positive or negative.

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  21. #21
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    Quote Originally Posted by alucke View Post
    They told me 3 days, if they found out that they couldn't do in 3 days after I dropped my bike off, don't u guys think it's common business practice to call the consumer and let them know that things have changed and they actually can't have it done in 3 days. I never received such a call. It's called good business practice

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    A well run business should get things done as promised to the customer. If they told you 3 days then they should get it done in three days and if they can't, they owe you a call on the 3rd day with an apology and a new date of when it will be done. People can make excuses all they want because the bike shop is busy, but the bike shop could have said 4 or 5 days but they said 3 so they should do everything they can to get it done and communicate well with the customer. That's how you run a good business and it doesn't matter if it's a bike shop, a car repair shop, a vacuum repair shop or a computer repair shop. That's basic business ... UNDER PROMISE AND OVER DELIVER. And, keep in mind when you pick up your bike they'll expect to be paid IN FULL before they give you your bike. Try telling them you want the bike now and you can give them 2/3 of the money now and another 1/3 in a day or two or when it's ready and see how THEY react. Some businesses become chronic excuse makers because they constantly over promise and under deliver.
    Are you really sure about that?

  22. #22
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    Very true, in the business I am, if we can't make a deadline, whether it be our fault or something unforeseen, we always make an effort to call the consumer and explain why we can't keep the date we promised. And 99% of the time, the consumer always understands. And sometimes we give them a little discount because of it, and the consumer really appreciates a discount off the price.

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  23. #23
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    Quote Originally Posted by alucke View Post
    Very true, in the business I am, if we can't make a deadline, whether it be our fault or something unforeseen, we always make an effort to call the consumer and explain why we can't keep the date we promised. And 99% of the time, the consumer always understands. And sometimes we give them a little discount because of it, and the consumer really appreciates a discount off the price.

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    Absolutely, that's just good business practices. I think a lot of people perhaps on this site work at bike shops or own them or whatever and kinda side with the bike shop because they're busy, etc. But, It's just the right thing to do -- get the job done on time or call the customer and let them know what the situation is and maybe offer some kind of 15% discount on merchandise when they pick up their bike as a thank you for their understanding. In the business I was in if we didn't deliver what we promised, the customer would absolutely tear us apart. We had no choice but to get stuff done on time. Thankfully, I have a great bike shop in my town that's run really well and they get stuff done on time and communicate really well with estimates and updates and they are always busy. It's not impossible to run a bike shop like a real, professional business that treats the customer the right way.
    Are you really sure about that?

  24. #24
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    Don't get me wrong the bike shop in my town is awesome too. I ordered my frame, component, and they built my bike. I will keep going there, but their shortcoming is hydraulic disc brakes, because it's a small locally owned, not one of those big corporate bike shops. And they also treat consumers right.

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  25. #25
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    I recently too my bike to get a free lifetime tuneup because my front derail-er wasn't shifting well. I bought the bike there 14 years ago. Well, I was there at the right time as they weren't busy. They did my bike while I waited. Considering the age of the bike they didn't even ask for proof that I purchased it there. But I do have the original receipt anyway.

  26. #26
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    Quote Originally Posted by alucke View Post
    Don't get me wrong the bike shop in my town is awesome too. I ordered my frame, component, and they built my bike. I will keep going there, but their shortcoming is hydraulic disc brakes, because it's a small locally owned, not one of those big corporate bike shops. And they also treat consumers right.

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    Kinda surprising that any bike repair shop these days wouldn't be able to bleed hydro brakes, given that 90% of all good mountain bike sold today has hydro's. It's not really that difficult of a procedure. Maybe if they just specialize in servicing road bikes but I've never heard of a bike shop that can't bleed breaks these days.
    Are you really sure about that?

  27. #27
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    The bike shop in my town is on the local rails to trails bike trail. And 80% of the bikes they repair have mechanical, or v- brakes. I talked with the owner about hydraulic disc brakes, and he stated that once he has more consumers with hydraulic disc brakes, he will have his bike technicians trained to do hydraulic brake service. But now it's not financially sound business to do hydraulics brakes.

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    I think there were definitely some great thoughts/reasoning for why shops are busy at certain times of the year. I think if we all think about it, we should have our bikes serviced over the winter or before the nice weather hits. To me, it's simply common sense. Living in Maine, I wouldn't expect to have my furnace serviced once the cold snap hits; as I know that I am going to wait until I can fit into their schedule.

    Many shops offer specials on maintenance over the slower months, so hopefully this will be a lesson to all of us in the future.

  29. #29
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    Sorry, but ur wrong. Even if a bike shop is very busy, they shouldn't specifically tell someone 3 days, and not honor the commitment. It's quite simply bad business practice. I'm in the IT business, and I'll try my hardest to keep my promise, and if I can't, I will call and explain why. And I am sorry, but I think most of the people on this forum, do not know what good business practice means and most don't own their own business. So to have these people tell me to expect it, even without a call explaining why they can keep their promised time, is bullcrap.

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  30. #30
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    Quote Originally Posted by ridebikeme View Post
    I think there were definitely some great thoughts/reasoning for why shops are busy at certain times of the year. I think if we all think about it, we should have our bikes serviced over the winter or before the nice weather hits. To me, it's simply common sense. Living in Maine, I wouldn't expect to have my furnace serviced once the cold snap hits; as I know that I am going to wait until I can fit into their schedule.

    Many shops offer specials on maintenance over the slower months, so hopefully this will be a lesson to all of us in the future.
    The bike shop asked for 3 days to do a 1 hour job and didn't get it done on time. It's a pretty simple situation. Didn't call to apologize or update the customer. Pretty cut and dried case of crummy service. For a million different reasons, sometimes we can't get the service or don't even need it in the winter. The shop is open, gladly taking service jobs and promises the job in 3 days but fails to deliver as promised.
    Are you really sure about that?

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    I definitely agree that the LBS should have called, and definitely don't dispute that.

    Alucke, like you I own my own business as well and would definitely call my customers if something should arise. But as a shop owner, I can also tell you that sometimes things happen that we have no control over.

    I don't know what the situation is with the shop, but instead of airing everything here online, I think the LBS and the customer should talk...

    I hope that this situation is resolved here soon, so that everyone is happy.

  32. #32
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    I"ve made a few posts to this thread because I find it interesting how many people seem to want to make excuses for the bike shop when obviously they made a big mistake. Any owner of any bike shop can EASILY train their people to call customers when they can't meet their delivery commitments. If that becomes a habit of the business, then it gets done 99.9% of the time. Saying they were "too busy" is ridiculous. All businesses are expected to deliver on their promises, even busy bike shops. If they're busy, then tell the guy up front it could take 5 days and to bring the bike in in a few days. How hard is that? A quick phone call, text or email is easy to do and good customer service and obviously, this shop screwed up. So why so many people making excuses for them? Is a bike shop somehow "different" from all other businesses in terms of customer service? I assume they do assume to be paid in full when the customer picks up his bike, right? I mean they're not doing these repairs for free? It's an obvious case of sloppy service and lack of good management of the business.
    Are you really sure about that?

  33. #33
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    So let me get this straight, the OP brings his bike in for repair Monday morning and is told that it'll be done in 3 days. So that would put the "deadline" at Thursday morning. Thursday morning rolls around, he doesn't hear from the shop and starts a thread complaining? That right there smells funny. OK, I'll bite, he doesn't have it back yet. Big deal, it'll be done Friday. If not then it'll be more of an issue. But did you even call and inquire what the holdup is? Things happen, holdups happen, I'm not so sure I would be expecting a call in this situation-yet. So far I don't see a problem. Actually I question the veracity of this story, given the questionable timing of this thread. I'm always wary of these "my LBS sucks" threads.
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  34. #34
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    Quote Originally Posted by Mookie View Post
    So let me get this straight, the OP brings his bike in for repair Monday morning and is told that it'll be done in 3 days. So that would put the "deadline" at Thursday morning. Thursday morning rolls around, he doesn't hear from the shop and starts a thread complaining? That right there smells funny. OK, I'll bite, he doesn't have it back yet. Big deal, it'll be done Friday. If not then it'll be more of an issue. But did you even call and inquire what the holdup is? Things happen, holdups happen, I'm not so sure I would be expecting a call in this situation-yet. So far I don't see a problem. Actually I question the veracity of this story, given the questionable timing of this thread. I'm always wary of these "my LBS sucks" threads.
    I wish all of my customers were as understanding as you are!!!

    I can identify with the OP's frustration as I recall last Summer, I had a mountain biking road trip scheduled so I brought my bike in on Wed to get a new BB put in. Shop told me I'd have it back Thurs early afternoon, no problem. I was leaving Fri morning so all is good. So I show up Thurs to pick it up and they haven't even started on my bike and the guy at the shop casually says they got busier than expected and it will take "another day or two" to get to it. No phone call to warn me, just a casual, "hey bro, we got busy and the owner took a few days off" kinda attitude. I grabbed my bike, went to another bike shop and explained my "emergency" situation and they put my bike on the stand, installed the new BB and I was outta there in an hour. As a result, guess which shop gets ALL my business? Treating commitments you make to customers in a casual way is bad business whether it's the bike business or any other business.
    Are you really sure about that?

  35. #35
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    Quote Originally Posted by MSLKauai View Post
    I wish all of my customers were as understanding as you are!!!

    I can identify with the OP's frustration as I recall last Summer, I had a mountain biking road trip scheduled so I brought my bike in on Wed to get a new BB put in. Shop told me I'd have it back Thurs early afternoon, no problem. I was leaving Fri morning so all is good. So I show up Thurs to pick it up and they haven't even started on my bike and the guy at the shop casually says they got busier than expected and it will take "another day or two" to get to it. No phone call to warn me, just a casual, "hey bro, we got busy and the owner took a few days off" kinda attitude. I grabbed my bike, went to another bike shop and explained my "emergency" situation and they put my bike on the stand, installed the new BB and I was outta there in an hour. As a result, guess which shop gets ALL my business? Treating commitments you make to customers in a casual way is bad business whether it's the bike business or any other business.

    So you went to another shop....explained your emergency and they did the work right then and there......

    Now.....my bike doesn't get done in time because I got bumped back so they could help you.....even though my bike was already on the schedule. Now you do this several times a day.....and now you can understand how things don't get done in the stated time frame.

    See how that works.
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  36. #36
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    Quote Originally Posted by mtnbikej View Post
    So you went to another shop....explained your emergency and they did the work right then and there......

    Now.....my bike doesn't get done in time because I got bumped back so they could help you.....even though my bike was already on the schedule. Now you do this several times a day.....and now you can understand how things don't get done in the stated time frame.

    See how that works.
    Maybe you're assuming something that simply isn't true. The shop that did my emergency repair had 4 bike mechanics working at the time, the place was clean, professional attitude and you could just feel that stuff was getting done efficiently -- totally different vibe from the other shop. And, I've used the "new" shop for several other repairs and always get a call or text to let me know it's done, work has always been done on time and the one time I had to bring my bike back because the rear shock didn't feel right after their repair, they gave me a voucher for a free demo. Their shop is always busy and has a great reputation in town. And, they're not the cheapest alternative either. There's no secret to running a good business. Hire good people, train them well, set up high standards for how to deal with customers and manage it tightly. Some bike shops, honestly, give you the feel that they're being run as some kind of high school juvenile delinquent reform project.
    Are you really sure about that?

  37. #37
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    Don't leave us hanging OP, did you get your bike back from the shop?
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  38. #38
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    Sorry, been very busy, yes got my bike back.

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  39. #39
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    I would have called them because I have had times where shops are so busy they forget to call to let you know it's finished. But that's only happened once.

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