Results 1 to 36 of 36
  1. #1
    mtbr member
    Reputation: almogaver's Avatar
    Join Date
    Mar 2010
    Posts
    30

    What is wrong with GF frames?

    I have been reading many complaints about GF having a bad reputation about its frames. In this forum I have seen pictures of a broken chain stay on a Hi-Fi and every so often someone makes a comment about a friend who cracked his frame. I know about the warranty that GF offers and I was planning on getting an X-Caliber but all those comments made me think twice about it, specially since I will be leaving the country soon and the warranty will not cover all the expenses in case I needed.
    I don't know if this thread has come before, but I would appreciate the input from people who bought and use GF.

  2. #2
    mtbr member
    Reputation: Tinshield's Avatar
    Join Date
    Jul 2007
    Posts
    2,084
    Visit all the forums and you will see broken frames. Trek and GF probably sell a lot more than many of the smaller brands. I have a 2010 GF HiFi Pro and I am no lightweight so I will have to see how it goes....
    JRA Cycles
    My Trek HiFi
    NEMBA Racing
    SNEMBA
    I love learning new things in my pajamas.

  3. #3
    mtbr member
    Reputation: Jasontech's Avatar
    Join Date
    Dec 2007
    Posts
    210
    Let me say this... I just purchased a Super Fly 100 and if I were worried about their frames I would have spend 5,600 with a different brand. I 100% trust Fisher/Trek. Also they haven't had a recall like other brands. Think about it you've heard lets say 30 complaints about broken main frames / swing arms..... All human made products will brake. I would be worried if they only made 50 bikes and 30 broke but I think they've made a lot more then that. I have been riding Fisher's and Trek's for over 10 years and I LOVE them. I would strongly recommend getting one you will love it and don't worry about it breaking. Just ride it.

  4. #4
    mtbr member
    Reputation: Twenty Times's Avatar
    Join Date
    Mar 2009
    Posts
    476
    I am somebody who broke my frame (this past saturday). As of right now, I have nothing bad to say about the bike itself (still love it). I am not a lightweight and I don't baby my bike. I purchased it because of the MANY positive stories I have heard about the warranty process. Now I will learn the truth for myself.

    We buy expensive bikes. and we ride the hell out of them. They are going to have issues. The key is knowing you will be taken care of if/when the issues occur. Every bike has problems.

    I am going to be documenting my entire process. Hopefully it will help you make an informed decision.

  5. #5
    mtbr member
    Reputation: Jasontech's Avatar
    Join Date
    Dec 2007
    Posts
    210
    I broke my Super Fly 100 the first time I rode it and I wouldn't hesitate to buy it again. I am waiting for a replacement Main Frame. Should be here this week or early next week. These are Mountain Bikes you will beat the hell out of them. If this were a Road Bike it would be a different story.

  6. #6
    mtbr member
    Reputation: picassomoon's Avatar
    Join Date
    Jun 2009
    Posts
    703
    Have there been many reports of 2010 breaks on the aluminum bikes yet? I know the carbon owners have had breaks, but I don't seem to be seeing all the chain stay cracks we are used to on the 2010 models yet. Seems like they have been out there long enough for some crack reports to start trickling in.

    Did they change anything significant in 2010 that would make that area stronger?

  7. #7
    mtbr member
    Reputation: Jasontech's Avatar
    Join Date
    Dec 2007
    Posts
    210
    I spoke with Trek Tech Support last week and they said once they heard of the problem on the Chain Stay Bridge on the Super Fly 100's they stopped production and fixed the problem by adding more carbon in that area. I haven't heard of ANY aluminum 2010 HiFi's.

  8. #8
    mtbr member
    Reputation: picassomoon's Avatar
    Join Date
    Jun 2009
    Posts
    703
    Is it possible the ABP set up has an effect on the swingarms' strength?

  9. #9
    mtbr member
    Reputation: Tinshield's Avatar
    Join Date
    Jul 2007
    Posts
    2,084
    Quote Originally Posted by picassomoon
    Is it possible the ABP set up has an effect on the swingarms' strength?
    I don't know but my frame seems overbuilt compared to its predecessor.
    JRA Cycles
    My Trek HiFi
    NEMBA Racing
    SNEMBA
    I love learning new things in my pajamas.

  10. #10
    Plastic homer
    Reputation: Moval49er's Avatar
    Join Date
    Mar 2008
    Posts
    592
    Quote Originally Posted by picassomoon
    Is it possible the ABP set up has an effect on the swingarms' strength?
    I don't know - the only Fisher (out of 5 29ers) I have broken was my '08 HiFi Plus 29 - at the chainstay bridge. My Sf100 is n early one that does not get babied - nary a crack. '08 and '09 Superfly (geared and SS) - same thing - sound as a dollar.

    Other folks have broken all these bikes, so- YMMV.

    But I am happy.

    Wish somebody would get mad enough to burn off a warranty SF100, large.

    I want a full squish SS! Really really want!

  11. #11
    mtbr member
    Reputation: almogaver's Avatar
    Join Date
    Mar 2010
    Posts
    30
    My thought process was that it doesn't make sense to offer a warranty if you know the frame will break. A company doing that would go out of business very quickly. In fact, I ride a hybrid Trek that has received a lot of abuse and it is working fine.
    But as I said, the warranty will cover your bike if you are in the USA and I will be moving to Europe this summer. There, it will be up to the importer to decide what to charge me should I need a replacement: import fees, taxes...
    Anyway, I will go for the X-Caliber and hope to post pictures of my perfectly running machine soon.
    Thank you all for your comments.

  12. #12
    Double-metric mtb man
    Reputation: Psycho Mike's Avatar
    Join Date
    Apr 2006
    Posts
    4,483
    Well, I'm still riding my 2006 Cake 2 DLX and the frame has over 5000 km under the wheels. I'm ~245lbs+gear and I'm not gentle on it.

    Like all brands, there are growing pains for new models, but considering how many Trek and GF bikes are out there, you're going to hear of some failures (statistical fact of life).
    As if four times wasn't enough-> Psycho Mike's 2013 Ride to Conquer Cancer Page

    Moran? Let your opinion be free -> F88me

  13. #13
    mtbr member
    Reputation:
    Join Date
    Jun 2010
    Posts
    1

    Broken Frame

    I've rode a GF Cake 3 since '06. I ended up cracking the frame last weekend. Took it into my LBS, they processed the warrantee claim with Gary Fisher and said I will have a new Hifi Pro frame within the next week free of charge.

    So far, I'm impressed that they stand behind their product and reputation!

  14. #14
    mtbr member
    Reputation:
    Join Date
    Dec 2009
    Posts
    34
    Just broke my 09 hi fi plus yesterday.Love the bike ,if I buy another GF depends on how quickly they fix it.Cust svc is important

  15. #15
    mtbr member
    Reputation: Jasontech's Avatar
    Join Date
    Dec 2007
    Posts
    210
    Quote Originally Posted by LEEDS
    Just broke my 09 hi fi plus yesterday.Love the bike ,if I buy another GF depends on how quickly they fix it.Cust svc is important
    Their CS is second to none.. You will be very happy.

  16. #16
    mtbr member
    Reputation: almogaver's Avatar
    Join Date
    Mar 2010
    Posts
    30
    After doing a lot of research I decided to get an X-Caliber. Went to the shop last week all excited and I was told there are no X-Caliber, no Cobia and no Mamba available. What?
    So I decided to cal every LBS around Westchester County in NY. Nothing. Only a couple of Paragon in my size (19") in NJ but that bike is out of my budget. What I am going to do?
    And now all the changes with GF being branded as Trek and new designs that I don't like as much as the 2010 line.
    I am starting to get desperate here. I will start e-mailing every shop in the USA and try to get a 2010 GF. It is going to be hard but I hope to succeed.
    Ascendit omne descendat

  17. #17
    mtbr member
    Reputation: MikeDee's Avatar
    Join Date
    Nov 2004
    Posts
    1,502
    I don't know. I think if you see several people reporting their frame/swing arm has broken in the same way, and you have the same frame/swing arm, I would expect yours to fail at some point in time. Case in point: I had a Fisher 292. It was reported here that it would crack and fail at the shock support welds on the top tube. I had my bike about 4 years and it eventually failed at the same spot. Yes, until recently, Fisher had a good warranty, but took quite a while to get the replacement frame and get the bike put back together.

  18. #18
    mtbr member
    Reputation:
    Join Date
    Jul 2009
    Posts
    14

    Warranty makes up for any frame shortcomings

    Purchased 09 X-Cal in July 09. Frame cracked two weeks ago just above the weld where the top tube meets the seat tube. The crack was pretty significant...went nearly half way around the tube. Took it to my local GF dealer and they filed a claim for me. Was supposed to hear back the same day. After not hearing anything for two days I called the bike shop and they called again for me. 5 minutes later they called back with bad new/good news. I asked for the bad news first....they were completely out of aluminum frames and I would get a new signature series frame sometime in August. This was bad news because I wanted a GF frame and I ride several times a week and really didn't want to wait until August. The good news was that GF/Trek was willing to send me a Superfly frame immediately. I'm pretty hard on a bike so I'm not too sure that a carbon frame is the best for me but I figure this will be an inexpensive way to try one out. 3 days later the Superfly frame arrived (last week) and the bike shop called me 3 days ago (Friday) to let me know that the bike was ready. Unfortunately, I'm out of town and can't pick it up until this next Friday. The swapping of parts, hydraulic brake work, new pads, cleaning, etc. cost $200. Bottom line is GF/Trek honored their warranty without questions and in my opinion, went above and beyond to make me happy without me asking. They very easily could have made me wait until August but offered me a faster solution. Hope I don't screw up this new carbon frame but I can't wait to ride it this next weekend! I have a nice Blackspire 1X9 setup, tubeless, clip-less, etc. and I expect it to weigh in around 22-23 lbs.! I'm not a WW but I may become one! :-)

  19. #19
    mtbr member
    Reputation:
    Join Date
    Apr 2009
    Posts
    94
    Quote Originally Posted by keltnera
    Purchased 09 X-Cal in July 09. Frame cracked two weeks ago just above the weld where the top tube meets the seat tube. The crack was pretty significant...went nearly half way around the tube. Took it to my local GF dealer and they filed a claim for me. Was supposed to hear back the same day. After not hearing anything for two days I called the bike shop and they called again for me. 5 minutes later they called back with bad new/good news. I asked for the bad news first....they were completely out of aluminum frames and I would get a new signature series frame sometime in August. This was bad news because I wanted a GF frame and I ride several times a week and really didn't want to wait until August. The good news was that GF/Trek was willing to send me a Superfly frame immediately. I'm pretty hard on a bike so I'm not too sure that a carbon frame is the best for me but I figure this will be an inexpensive way to try one out. 3 days later the Superfly frame arrived (last week) and the bike shop called me 3 days ago (Friday) to let me know that the bike was ready. Unfortunately, I'm out of town and can't pick it up until this next Friday. The swapping of parts, hydraulic brake work, new pads, cleaning, etc. cost $200. Bottom line is GF/Trek honored their warranty without questions and in my opinion, went above and beyond to make me happy without me asking. They very easily could have made me wait until August but offered me a faster solution. Hope I don't screw up this new carbon frame but I can't wait to ride it this next weekend! I have a nice Blackspire 1X9 setup, tubeless, clip-less, etc. and I expect it to weigh in around 22-23 lbs.! I'm not a WW but I may become one! :-)
    You know, I'd say that's a big win for you. I kinda hope my x-cal breaks now.

  20. #20
    mtbr member
    Reputation:
    Join Date
    Jul 2009
    Posts
    14

    Love my x-cal

    I loved my X-Cal...I had it exactly how I wanted it. I really liked the look, too...the red and white frame...kind of old school. That being said, the Superfly has the same G2 geometry and I know I'm getting something much lighter and more valuable. I will just be nervous about crashing and exposing the carbon fiber material and voiding the warranty. I hear Gary Fisher is more particular about replacing carbon frames than they are aluminum frames.

  21. #21
    mtbr member
    Reputation:
    Join Date
    Jun 2010
    Posts
    249
    i have to say...this thread is not very assuring lol. one after another people are trying to attest for gary fisher bikes and then give stories of how their frame cracked. yikes! i'm hoping that 2011 trek 29ers from the "gary fisher collection" are as durable as the treks themselves. i've pre-ordered a trek cobia 2011 with an aluminum frame. threads like these make me nervous. i'm hoping that the latest trek will not have this defect and that the aluminum frame will not have the issues that the carbon superflys do. clearly all this seems to be a manufacturing defect - hopefully they've figured out the design flaw.

  22. #22
    mtbr member
    Reputation:
    Join Date
    Aug 2010
    Posts
    2

    Letter I sent to TREK!

    TREK has helped me with my issue and I am pleased.
    Last edited by Redrider29er; 08-04-2010 at 08:54 AM. Reason: Issue was resolved.

  23. #23
    mtbr member
    Reputation:
    Join Date
    Jun 2010
    Posts
    249
    Quote Originally Posted by keltnera
    The swapping of parts, hydraulic brake work, new pads, cleaning, etc. cost $200.
    did you have to pay for this? i wouldn't be so mad if i got a carbon frame upgrade but if i didn't i'd be unhappy about paying $200 for labor that trek should cover.

  24. #24
    mtbr member
    Reputation:
    Join Date
    Jun 2010
    Posts
    249
    by the way, i spoke to trek yesterday. they said that the 2011 gary fisher collection does not have the extra gusset near the seat tube because it has been re-engineered and no longer needs it. the extra gusset was just an interim fix.

  25. #25
    mtbr member
    Reputation:
    Join Date
    Jul 2010
    Posts
    1
    If you are able to locate a new GF or Trek out there in another state the bike shop cannot ship it to you if you purchase the bike over the phone or by internet. Someone has to physically go to the store for you, make the purchase and then have the bike shipped. Have been trying for weeks, no one will sell and ship by a simple phone or internet purchase.

    Many of the really good deals are in So Cal, but, because of Trek's policy, they cannot ship!! Kind of a bummer for those of us who are not local and cannot take advantage of these sales.

  26. #26
    mtbr member
    Reputation:
    Join Date
    Jun 2006
    Posts
    151
    Quote Originally Posted by common_man
    did you have to pay for this? i wouldn't be so mad if i got a carbon frame upgrade but if i didn't i'd be unhappy about paying $200 for labor that trek should cover.
    Well actually Trek, as well as every other bike company, is not liable for labor as stated in in their warranty.
    This warranty does not cover:

    * Normal wear and tear
    * Improper assembly
    * Improper follow-up maintenance
    * Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold
    * Damage or failure due to accident, misuse, abuse, or neglect
    * Labor charges for part replacement or changeover

    Source

    That said, $200 for swapping parts over sounds a bit a too much. That's way more than what we charged at our shop, especially if we know if it is a warranty.

    @Redrider29er
    I'm sorry to hear about experience with warranty.Going off of what you provided, the shop should held onto the Ferrous frame they had in stock and contacted Trek so that they could have received credit for the frame. That way they could have been able to replace your frame.

    Unfortunately there was nothing Trek could have done in replacing your Ferrous frame with another Ferrous frame since they must have been out of stock those warranty replacements. I'm assuming this because they sent you a Paragon. As for parts such as a headset or a build kit, Trek does not have to provide you with those items as it is stated in their warranty. As nice as it would be, wishful thinking, it is not very realistic for any bike company to do that.

    That said and going off the information in your letter, I'm surprised they didn't send you a Rig frame. I'm not sure when this warranty claim was made, but if it was around the time of the Trek Gary Fisher Collection release, you could have waited for a Sawyer frame as a replacement for your Ferrous. However seeing that you are now in possession of a the warranty replacement frame, I'm not sure how that would work out now. Honestly Trek did its part by replacing your frame is a suitable replacement under the circumstances that they were of out of Ferrous frames. Could it have been handled better? Perhaps, but I would say the shop could have done more for you since they are responsible for communicating with Trek. However I don't have all the information about what really happen with your situation.

  27. #27
    mtbr member
    Reputation:
    Join Date
    Aug 2005
    Posts
    89
    I bought a Fisher in 89 (and it was an amazing bike at the time) but I believe the brand has lost a bit of lustre. Everyone's frames are made in Asia, so the manufacturing problems are unlikely to be their fault. But in terms of innovation in frame design, we haven't seen much from GF in awhile. For sure he pushd the 29er revolution but that has more to do with novel component spec than frame design. Trek, on the other hand, is making some pretty nifty frames these days. Can't say much for their Bontrager part spec but the some of the frames are on the bleeding edge (such as the Session 88 - due to Shandro's input). Fisher is now just sub brand of Trek (think Chevrolet or Pontiac) and not the exotic independent it once was. I have to say though, I have fond memories of my Fisher CR-7, a gorgeous and unique design that was ahead of its time.

  28. #28
    mtbr member
    Reputation: mozami's Avatar
    Join Date
    Aug 2010
    Posts
    90
    The omission of the extra gusset around the TT/ST junction on the 2011 line is a good move... I still have a 06 paragon (the one with the extended seat tube above the junction) which apparently was the frame which the crack problems started however as evident here all later models did and are still breaking at this point. Its introduction was a bit foolish as it indicated to the buyer that they had design flaws. Now i dont know where the problem lies whether Fishers lifetime warranty or superior sales of 29ers has hyped up the cracking frames vs other frame manufacturers, or it really is a design flaw? I have read that the genesis geo of long top tubes means taller riders choose smaller frames (and hence require long seat post extensions) putting more stress at the TT/ST junction. Also, I have read here somewhere the internal diameter of the seat tube below the junction is wider (which i doubt) results in a reduced clamping area for the seatpost(if it was this simple why add a gusset instead of unifying the internal diameter).

    Another thing I noticed is that my frame says made in USA, whereas G2 frames say made in Taiwan, although a lot of the other top 29er bikes are made there as well. Whatever the reasons are, there are ways we can alter our riding style to prevent cracks...

  29. #29
    mtbr member
    Reputation: picassomoon's Avatar
    Join Date
    Jun 2009
    Posts
    703
    Don't most FS bikes at the larger frame sizes add those gussets, or even smaller ones on the smaller frames? And as a tall (6' 3.5") rider with an XL, I feel like the cockpit is too short with G2 frames. My hardtail (Specialized) doesn't feel that way. I can't imagine wanting a shorter top tube on the bike myself.

  30. #30
    mtbr member
    Reputation: mozami's Avatar
    Join Date
    Aug 2010
    Posts
    90
    thats interesting you find the G2 TT short, as genesis is all about long TTs
    maybe youve got long arms than your height average?

  31. #31
    mtbr member
    Reputation: picassomoon's Avatar
    Join Date
    Jun 2009
    Posts
    703
    I do have long arms and legs, not sure if they are really that long for my height though. The cockpit in general just feels cramped to me, maybe I can't really blame the top tube. The bike fits, but I went to a set back post and have the seat all the way back on the rails. I might go for risers over the big sweep bars too. Feels better with the new post and bars, but I felt like I was too far forward before, and it was the same on GF hardtails I've tried.

    The bike does handle a hell of a lot differently though, I can really tell that its snappier than my Spec 29'r, which handles like a truck in comparison. So I guess G2 works.

  32. #32
    Plastic homer
    Reputation: Moval49er's Avatar
    Join Date
    Mar 2008
    Posts
    592
    Quote Originally Posted by mozami
    thats interesting you find the G2 TT short, as genesis is all about long TTs
    maybe youve got long arms than your height average?
    2009 and earlier G2 frames do have longer top tubes - from 2010 on the cockpit is shorter.

    My 19" 2008 HiFi 29er stretches me out nicely - my 19" 2010 Superfly 100 needed a setback seat post and the saddle most of the way back on the rail for the same fit. I could have really fitted a 21 on the SF100.

  33. #33
    mtbr member
    Reputation:
    Join Date
    Jun 2010
    Posts
    249
    Quote Originally Posted by adviljunky
    But in terms of innovation in frame design, we haven't seen much from GF in awhile. Trek, on the other hand, is making some pretty nifty frames these days. Fisher is now just sub brand of Trek (think Chevrolet or Pontiac) and not the exotic independent it once was.
    if fisher did not have the independence as it did before, does this mean that trek had a hand in genesis 2? this is a good thing for me because like you, i like and trust trek's designs. how much of an influence or support has trek provided for gary fisher 29ers in the past 3 years?

    Quote Originally Posted by picassomoon
    The bike does handle a hell of a lot differently though, I can really tell that its snappier than my Spec 29'r, which handles like a truck in comparison. So I guess G2 works.
    which one corners and climbs better? your fisher or your specialized? i hear that g2 washes out while cornering and flops while climbing.

  34. #34
    247
    247 is offline
    banned
    Reputation:
    Join Date
    Apr 2009
    Posts
    1,333
    Another thing I noticed is that my frame says made in USA, whereas G2 frames say made in Taiwan, although a lot of the other top 29er bikes are made there as well. Whatever the reasons are, there are ways we can alter our riding style to prevent cracks...
    --That's the main reason I bought an 05' Paragon Frame and built it up. I looked for a frame that was 'MADE IN USA'. I wanted to purchase one made here first!--but now it seems my next frame will not be made here.. Unless I get a Custom or certain frame builders.. --BUT I want another Fisher. ---
    --ALSO I do not ride my Hardtail like it is a Full Suspension.. I stand up when going over big bumps so my frame doesnt crack in it's usual place...--I need this one to last a few years until I can get a Superfly100--WITH A WARRANTY...

  35. #35
    Plastic homer
    Reputation: Moval49er's Avatar
    Join Date
    Mar 2008
    Posts
    592
    Quote Originally Posted by 247
    --That's the main reason I bought an 05' Paragon Frame and built it up. I looked for a frame that was 'MADE IN USA'. I wanted to purchase one made here first!--but now it seems my next frame will not be made here.. Unless I get a Custom or certain frame builders.. --BUT I want another Fisher. ---
    --ALSO I do not ride my Hardtail like it is a Full Suspension.. I stand up when going over big bumps so my frame doesnt crack in it's usual place...--I need this one to last a few years until I can get a Superfly100--WITH A WARRANTY...
    Fisher 29ers (HiFi, etc.) were American products through '09. My '08 is still awesome.

  36. #36
    mtbr member
    Reputation: mozami's Avatar
    Join Date
    Aug 2010
    Posts
    90
    Quote Originally Posted by 247
    --That's the main reason I bought an 05' Paragon Frame and built it up. I looked for a frame that was 'MADE IN USA'. I wanted to purchase one made here first!--but now it seems my next frame will not be made here.. Unless I get a Custom or certain frame builders.. --BUT I want another Fisher. ---
    --ALSO I do not ride my Hardtail like it is a Full Suspension.. I stand up when going over big bumps so my frame doesnt crack in it's usual place...--I need this one to last a few years until I can get a Superfly100--WITH A WARRANTY...
    i think the 05,06 and 07 frames are pretty similar, the 07 had a shorter seat tube extension above the top tube otherwise the geo and tube design was the same...I think they all are labelled with made in the usa

    The 08 and later 29ers have g2 geometry, and the tubing material is 6066 rather than zr9000 (and i think they say made in taiwan?). I get the feeling g129er are lighter? manly due the the use of skinnier tubes...

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •