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  1. #1
    mtbr member
    Reputation: High Side's Avatar
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    Apr 2010
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    My positive Felt warranty experience

    I have an 07 Virtue Three. It sat unsold until last October, when I bought it.

    Last week, the chainstay broke where it meets the dropout. Clean cut, like a laser cut it.

    I had a replacement rear triangle WITHIN A WEEK. Absolutely zero questions asked.

    If it makes a difference, I have a very good relationship with the shop where I bought it (Madison Cycles in Madison, AL) , and it was the 3rd bike I had bought there.

  2. #2
    www.feltbicycles.com
    Reputation: wpcouch's Avatar
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    Jan 2011
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    105
    Great news! Glad to hear that Felt and Madison Cycles could get you back on the trails as soon as possible!

  3. #3
    mtbr member
    Reputation: Brewtality's Avatar
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    Jul 2007
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    I also had an awesome warranty experience with Felt.
    My 09 Felt Curbside developed a crack at the top tube/seat tube junction. A couple pics by my dealer (Victory Velo in Auburn, Ca) and the new frame was on its way.
    They swapped me out for a Brougham. The steel frame should last a little longer.
    What I did not expect was they sent me the steel fork that matches the frame
    Big props to felt!!!!
    Its all Shits and Giggles until somebody Giggles and Shits

  4. #4
    mtbr member
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    Oct 2012
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    Glad to hear this. I bought a Nine 60 today. My LBS provides lifetime adjustments and a 10 year parts warranty on Felt bikes. Hope to never have to use it but I'm pleased with my purchase.

  5. #5
    Certifiably Crazy
    Reputation: Carloswithac's Avatar
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    Feb 2012
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    387
    They're definitely legit when it comes to warranty. They warrantied my frame when I crashed it and bent a chainstay. I only expected a discount on a new frame, but they upgraded my frame two levels up. From a Nine Sport to a Race frame.
    2011 Felt Z5
    2013 Felt Edict Nine

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