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  1. #1
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    Another fried Borealis free hub...

    So, after replacing the original free hub body approximately one month after purchasing the bike, the replacement hub is toast after about one month. The hub doesn't free wheel, and the free hub is exceptionally rough when moved by hand.

    I have contacted Borealis and will once again be out a bike. I acknowledge that it's best practice to contact the manufacturer before posting, but I am really disappointed that the parts don't match the price of the bike. I'd expect such performance if it was a department store bike, but this is unacceptable.

  2. #2
    aka bOb
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    What color is the driver?

  3. #3
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    It's red...one of the metal edges that holds a pawl was broken off...

  4. #4
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    That sucks!!

  5. #5
    Really I am that slow
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    Have any pics? i'm sure we can get you sorted 10speed or XD driver?
    Read my BLOG!

    just a guy who loves bikes and exploring

  6. #6
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    Quote Originally Posted by tyberius_77 View Post
    It's red..
    Well that is your problem...you are wayyy too slow for red, or should I say red is too fast for you? Either way, maybe try a more mild pastel color to match your performance?

  7. #7
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    Quote Originally Posted by bdundee View Post
    What color is the driver?
    Don't make this a race issue!

  8. #8
    aka bOb
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    I'm more of a passion paisley power pink person.

  9. #9
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    Sorry to hear about the issues you have had with our hubs. We will take care of you as quickly as possible and also take care of the shop labor. Please contact me anytime at (320)328-2453. Thank you.
    2015 Trek Stashe(Highly Modded)
    2016 Ibis Mojo HD3 Plus mode
    2017 Why Cycles S7
    2017 Santa Cruz Tallboy v3

  10. #10
    Laramie, Wyoming
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    I am wondering how many issues there are. It seems that Borealis is taking care of problems Very well. I think that is all we can expect for now.

    I hope they are saving some of the money they have made this past year to make changes and cover warranty issues without going broke.
    Last edited by alphazz; 03-10-2014 at 03:57 PM.

  11. #11
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    Lame. At least they are helpful. I have had freehub issues since freehubs replaced freewheels. It sucks! Spare wheels help. I9 hubs or Hope or Hadley help. Stay positive !

  12. #12
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    I've had freehub issues with every manufacturer I've owned. I've had the best luck with DT and they will have a 190 pretty soon.

  13. #13
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    A big thank you to Steve and his team at Borealis for many speedy responses and clear, thoughtful communication. While I'm disappointed with the quality of the hubs, I am pleased with the service from Borealis. I'll post pics later this week.

  14. #14
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    Another fried Borealis free hub...-frozen-mech.jpg

    i had an issue this weekend but i don't think i can blame Borealis directly...

  15. #15
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    Quote Originally Posted by easterntide View Post
    Click image for larger version. 

Name:	frozen mech.jpg 
Views:	186 
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ID:	875900

    i had an issue this weekend but i don't think i can blame Borealis directly...
    Yeah, your issue is pedaling around like a little girl in low gear. Shift once in a while, and that won't happen. It's a winter fat bike "best practice".

  16. #16
    Location: SouthPole of MN
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    Quote Originally Posted by easterntide View Post
    Click image for larger version. 

Name:	frozen mech.jpg 
Views:	186 
Size:	143.4 KB 
ID:	875900

    i had an issue this weekend but i don't think i can blame Borealis directly...
    To much hot air coming out of your lower end and it mixes with the cold air to create ice!
    ...Be careful what you're looking at because it might be looking back...

  17. #17
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    Well, little girl comments aside, it's what happens when the bike is stored outside just under the eves of a camp after a warm day and -15 night.

  18. #18
    Laramie, Wyoming
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    Quote Originally Posted by tyberius_77 View Post
    A big thank you to Steve and his team at Borealis for many speedy responses and clear, thoughtful communication. While I'm disappointed with the quality of the hubs, I am pleased with the service from Borealis. I'll post pics later this week.
    I would say that this is Great to hear about.

  19. #19
    Laramie, Wyoming
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    Quote Originally Posted by easterntide View Post
    Click image for larger version. 

Name:	frozen mech.jpg 
Views:	186 
Size:	143.4 KB 
ID:	875900

    i had an issue this weekend but i don't think i can blame Borealis directly...
    Clearly a Borealis problem. I don't think I saw a warning about this when I built mine.

  20. #20
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    I would have pee'd on it. Just for an excuse to say I had to pee on my bike once.
    I'm a mountain bike guide in South West Utah

  21. #21
    Laramie, Wyoming
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    Quote Originally Posted by Silentfoe View Post
    I would have pee'd on it. Just for an excuse to say I had to pee on my bike once.
    That's one of those practices that once you start, you'll have to continue.

  22. #22
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    Ok, fine. Twice.
    I'm a mountain bike guide in South West Utah

  23. #23
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    Quote Originally Posted by pbasinger View Post
    I've had freehub issues with every manufacturer I've owned. I've had the best luck with DT and they will have a 190 pretty soon.
    Same here. DT star-drive is cheap to replace, easy to replace (no tools!) and crazy-strong. Didn't stop me from striping it out, but it lasted longer than any other for me.
    "It's only when you stand over it, you know, when you physically stand over the bike, that then you say 'hey, I don't have much stand over height', you know"-T. Ellsworth

    You're turning black metallic.

  24. #24
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    I will say every company has their issues but the boys at Borealis have been truly incredible in the handling things without hesitation.

  25. #25
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    Quote Originally Posted by pbasinger View Post
    I've had freehub issues with every manufacturer I've owned. I've had the best luck with DT and they will have a 190 pretty soon.
    I can't fault DT Swiss star ratchets either. But If you have some inside news on a coming 190mm hubs... I'd suggest that the international DT Swiss sales people we spoke to last week at Taiwan know nothing about it. (judging by this message we just received on skype from them)

    "[3:45:04 PM] regarding the 190mm, there are no plans on the table for this type of hub."

    Elvis.

  26. #26
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    I have a questions since the right people are on here, can I convert the new (red driver) Borealis hub to 190 thru axle (or is it 197mm) and if so do you have the bits available?

  27. #27
    Must build all the wheels
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    Quote Originally Posted by bdundee View Post
    I have a questions since the right people are on here, can I convert the new (red driver) Borealis hub to 190 thru axle (or is it 197mm) and if so do you have the bits available?
    You can and we actually have end caps for both 190 and 197 thru axle. The front hubs can also be converted to a standard 9mm QR as well since we want our hubs to be able to work on as many manufacturers bikes as possible.

    I do not know what we are charging for the end caps though. Greg would be the best guy to get a hold of there, he posted his number a few posts back or you can shoot him an email at, greg at fatbike.com
    Head Wheel Builder at Borealis Fat Bikes and Turnagain Components

    Chris Murray Wheel Works

  28. #28
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    Quote Originally Posted by chriskmurray View Post
    You can and we actually have end caps for both 190 and 197 thru axle. The front hubs can also be converted to a standard 9mm QR as well since we want our hubs to be able to work on as many manufacturers bikes as possible.

    I do not know what we are charging for the end caps though. Greg would be the best guy to get a hold of there, he posted his number a few posts back or you can shoot him an email at, greg at fatbike.com
    Thank you email sent!!

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