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  1. #1
    Tool
    Reputation: Pedalphile's Avatar
    Join Date
    Aug 2008
    Posts
    1,978

    Good job! Warranty Service

    Not far after the 3k mile mark, the chainstay on my 2010 Truth broke at the forward weld (just behind the BB) on the non-drive side. To the bike's credit, I was 6 miles from home when this occurred and I was able to ride home gingerly on the drive side stay.

    Anyhoo, this occurred on Thursday evening, 7/19. I called my local Ellsworth dealer Friday morning and dropped the broken part off at the shop Friday evening. I got a call from the shop on Monday that Ellsworth had approved the warranty and a replacement chainstay was on its way. The new chainstay showed up yesterday, all new bearings already installed, and the bike is good as new.

    I'm very happy with the quick service. I was sure it would have taken at least a few days to process the warranty, but Ellsworth stepped up to the plate and took care of business post-haste.

    -Pete
    I can barely get my mouth around it.

  2. #2
    mtbr member
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    Join Date
    Aug 2008
    Posts
    52
    i had a similar experience,, i had my part on the way with in 24 hours, perfect!

  3. #3
    Master of the Face Plant
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    Join Date
    Feb 2004
    Posts
    2,878
    Nice to see they appear to have learned a lesson about service. I recently purchased a headset press from a former Ellsworth employee who handled the warranty department years back when everyone was complaining about Ellsworth not honoring warranty promises. He told me that Tony himself would tell him not to send out replacements. He said Tony told him he did not get where he was from giving away frames. Apparently as the word got out about this he got alot of bad reviews and alot of negative posts here. They appear to have gotten the message. Glad to hear you guys got taken care of properly. I love my 08 Epi.
    http://www.nbbikes.com/
    ^^^Best Bike Shop of MTBR 2008^^^

  4. #4
    mtbr member
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    Join Date
    Dec 2009
    Posts
    39
    Broke my truth Chainstay yesterday. Drove to to the Ellsworth headquarters in Romona on my lunch break. Part replaced no questions asked. I even had enough time left over to grab a sandwich. My hats off to Diego who runs the warranty department.

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