Not far after the 3k mile mark, the chainstay on my 2010 Truth broke at the forward weld (just behind the BB) on the non-drive side. To the bike's credit, I was 6 miles from home when this occurred and I was able to ride home gingerly on the drive side stay.
Anyhoo, this occurred on Thursday evening, 7/19. I called my local Ellsworth dealer Friday morning and dropped the broken part off at the shop Friday evening. I got a call from the shop on Monday that Ellsworth had approved the warranty and a replacement chainstay was on its way. The new chainstay showed up yesterday, all new bearings already installed, and the bike is good as new.
I'm very happy with the quick service. I was sure it would have taken at least a few days to process the warranty, but Ellsworth stepped up to the plate and took care of business post-haste.
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Thread: Warranty Service
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