Warranty Experience

[Deadman]

I recently had an issue with a Ellsworth rear wheel. One phone call to the Ellsworth Warranty Department and an email later I had an RA #. The wheel was sent in and about three business days after my tracking # indicated the wheel was delivered I received a phone call indicating the replacement was shipping the next day. Does it get any easier than that?

My Ellsworth warranty experience while unfortunate was very positive.

[SlowPokePete]

Great to hear that...

SPP

[AshleyMckenzie]

Deadman,

What was the problem with your wheel? Were they Ellsworth wheels? The reason I ask is that I also have an Ellsworth with wheel problems.

Cheers
Ashley Mckenzie

[Deadman]

The wheel had an issue with the freehub.
The replacement wheel has been delivered now too!

Now all I need is for the weather to make up it's mind. Either it needs to snow or get nice. I am tired of this not great for anything weather pattern.

[Luuk]

wow...

[Jack Jack]

you guys had problem with the wheel as well?

[Papawhiskey99]

Cleaning my 2009 truth and discovered a crack in my chainstay. Called Ellsworth this morning with guns loaded and ready to go to war. Boy do I feel stupid. Brand new chainstay no questions asked.
That clears up any doubts I might have had about Ellsworth customer service. Thats how you gain a loyal customer.

[Jack Jack]

hmm. your guys are lucky.. i have a hard time with my LBS.....

[Papawhiskey99]

skip the LBS if you can. Call Ellsworth direct. Fortunately I live about 20 miles from the assembly plant. Road trip at lunch.

[g00nther]

Good to hear

[dougjulie]

Well I hope my experience turns out to be positive but so far it is disappointing. I returned a frame for warranty claim last week and have yet to hear back on disposition. I sent two e-mails and left two voice mails but no response. Are they on vacation this week?

[AshleyMckenzie]

I have nothing but good things to say about Ellsworth costumer service. I never had trouble getting in touch with them. And they had quick turn around time on my wheel. I'm sure it is you bike shop that is dropping the ball!

[Jack Jack]

anyone have thier warranty department Email?