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  1. #1
    Cleavage Of The Tetons
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    more possibly broken Ellsworth's...

    Dear Ellsworth Dealers and Distributors,

    We hope that all of you are having a great February thus far, and
    looking forward to an amazing 2007 season. We have some unbelievable models
    coming out, and are all excited to get them out to you and your
    customers.

    We are writing to ask for your assistance with a matter which we have
    come across. Fortunately, we have caught the situation before it could
    create any problems and are making great efforts to remedy it as
    quickly as possible. There have been numerous Specialist frames which we are
    currently recalling for further inspection, and ask for your
    cooperation in helping us find their whereabouts. Please check all Specialist
    frames which you may currently have in stock, and contact us if they have
    a serial number which falls between SP-A-0001 through SP-A-0049. If
    the frame you purchased was already sold, please make every effort to
    contact your customer so that it can be sent back to us.

    We have taken steps to expedite manufacturing new Specialist frames,
    and will either replace your current new or used frame with a new one, or
    credit you the purchase price amount towards any Ellsworth frame we
    have in stock. Again, if the frame is currently being used, please take
    action to contact your customer immediately for prompt return. We
    apologize for the trouble, and appreciate your cooperation with this matter.
    As this is merely a precautionary measure we are taking to re-evaluate
    the production quality of these 1-49 serial numbered Specialist frames,
    we would like to thank you again for your time and effort to ensure our
    delivery of high-quality products.

    On behalf of everyone at Ellsworth, cheers and happy riding!

    Tomas Petricko
    Ellsworth Handcrafted Bicycles, Inc.
    tomas@ellsworthbikes.com
    "We LOVE cows! They make trails for us.....

    And then we eat them."

  2. #2
    mtbr member
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    Wow! As someone who manufactures outdoor equipment for a living, I can honestly say it takes a lot of sucking up your pride to issue a notice like this. There's no way around it, it usually hurts sales, and customer confidence, for a while. Knowing that, and knowing that many companies aren't brave enough to do these when necessary, I'm actually quite impressed that they would do this. On the surface it's bad, but it shows an emphasis on ensuring quality that I'm always glad to see.

    At least it's only 49 frames affected.

  3. #3
    mtbr member
    Reputation: jimmy L's Avatar
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    Maybe a drop in demand will mean I can get my hands on the frame I'm chasing.

  4. #4
    mtbr member
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    Why don't you do this for the 01 Truth?

  5. #5
    Cleavage Of The Tetons
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    Quote Originally Posted by mtbmojo
    Why don't you do this for the 01 Truth?
    No Sh!t...Tony must have his balls in a vice this time.
    "We LOVE cows! They make trails for us.....

    And then we eat them."

  6. #6
    Why aren't you riding????
    Reputation: offtheedge's Avatar
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    Quote Originally Posted by jimmy L
    Maybe a drop in demand will mean I can get my hands on the frame I'm chasing.
    it certainly helped in me getting the last model year dare...

  7. #7
    gnuH
    Reputation: kiwirider's Avatar
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    Doesn't E track where they send their frames?

    How hard is it to record which frame serial # was sent to a dealer?

  8. #8
    Cleavage Of The Tetons
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    Quote Originally Posted by kiwirider
    Doesn't E track where they send their frames?

    How hard is it to record which frame serial # was sent to a dealer?
    To be honest, most companies in the recreational sports industry do not keep internal records of serial # ship to information. (Ski, snowboard, bike, fishing, kayaks, etc).

    I learned this the hard way when my shop was broken into...we had no serial# info on the merchandise that was stolen, which the insurance company wanted for the police report.

    We took to recording all of that info in house.
    "We LOVE cows! They make trails for us.....

    And then we eat them."

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