Results 1 to 22 of 22
  1. #1
    mtbr member
    Reputation:
    Join Date
    May 2011
    Posts
    1

    Ellsworth Bait & Switch??

    Dear Tony Ellsworth,
    Please update your website so that no one goes through what I did!!! As an avid mtb endurance racer the Truth has been my “dream bike” for years. I have been eyeing an Ellsworth SST.1 Frame size XS on your website outlet for over a month. Last night I convinced my wife to let me finally purchase it. We have two young kids ages 2 and 3 so these big purchases do not come around often… I was so excited I could not get sleep after I put my credit card, made my order, and got confirmation. I emailed my entire bike team and riding friends about my TRUTH on it’s way.............

    This morning I spoke to Ryan as I called to add an extra derailleur hanger to my order and he then informed me that the bike I ordered was not available, but he will gladly be able to provide me a newer model frame for $2295 instead of $1795 which I originally convinced the boss (aka wife) into letting me spend…There are SEVERAL size 14XS frames of all colors STILL listed on your site and have been for a long time… I cannot help but feel like this was a bait and switch as Ryan was unapologetic and was very much ok with me pulling my order and seemed like he was on to the next sucker…

    Again, please update your website so that no one else goes through what I did…. I am extremely disappointed and was looking forward to my purchase and riding an Ellsworth.
    Regards,
    Jay

  2. #2
    mtbr member
    Reputation:
    Join Date
    May 2008
    Posts
    23

    ouch. anger. disappointment. so many things.

    i've been there. should have, would have, could have's don't help one bit right now. to others, be sure to be involved with a local bike shop whenever possible. the personality of orders on these important purchases should not be left to machines and data numbers.
    prices, shipping and market changes vary and need to be considered when making purchasing budgets.

  3. #3
    mtbr member
    Reputation:
    Join Date
    Mar 2006
    Posts
    407
    Use the Control PrintScreen trick with the website showing the non-available frames. Paste into MSPaint and save as JPEG. Forward to state attorney general and cc Ellsworth.

  4. #4
    mtbr member
    Reputation: jimmy L's Avatar
    Join Date
    Oct 2005
    Posts
    208
    Hey mate, bad you feel bummed out about your bike and not good form on the website but honestly in the long run I think you'll be better off stumping up the extra for a SST2. If dollars are the issue better to save on the build kit rather than the frame. I'm sure the boss will understand I'm forever sneaking a few extras through to the keeper (cricket for you sepos).

    The times I rang Ellsworth I've always gotten an A grade response and speak very highly of the service to people who ask. Great choice of bike man, hope it works out!

  5. #5
    mtbr member
    Reputation:
    Join Date
    Apr 2007
    Posts
    5

  6. #6
    mtbr member
    Reputation: evilbetty's Avatar
    Join Date
    Mar 2007
    Posts
    73

    just wait

    If you do buy one, wait till you need to warranty it. Thats when the Ellworth screw machine really kicks in.

  7. #7
    mtbr member
    Reputation: jimmy L's Avatar
    Join Date
    Oct 2005
    Posts
    208
    Quote Originally Posted by evilbetty
    If you do buy one, wait till you need to warranty it. Thats when the Ellworth screw machine really kicks in.
    then explain how I did two rockers and a front triangle no questions asked in a two week turnaround from Oz. Its tiresome when you hear this bollocks, I'm sure there is much worse like some of the Trek stories I've heard from blokes around here.

  8. #8
    LBS Manager
    Reputation: Johnny Hair Boy's Avatar
    Join Date
    Jul 2004
    Posts
    1,890
    I work at an Ellsworth dealer and we have never had a bad warranty experience. They have always come through for us.

  9. #9
    mtbr member
    Reputation: evilbetty's Avatar
    Join Date
    Mar 2007
    Posts
    73
    I explain it by having a Isis with a big crack in the seat tube and a email from Ellsworth saying they will not honor the "lifetime warranty".

  10. #10
    mtbr member
    Reputation: Xtyling's Avatar
    Join Date
    Apr 2011
    Posts
    241
    I'm curious... was there any resolution to this issue? I hope all turned out well for everyone.
    Last edited by Xtyling; 05-31-2011 at 04:47 AM. Reason: meh sphelling englesh bad

  11. #11
    A God Without A Name
    Reputation: Agwan's Avatar
    Join Date
    Feb 2011
    Posts
    991
    Quote Originally Posted by SpeedyBeaver1 View Post
    I know, everytime someone has a respectable and actual complaint, someone chimes in with advice that can't help but make you think its the company themselves.

  12. #12
    Rolling
    Reputation: lidarman's Avatar
    Join Date
    Jan 2004
    Posts
    11,119
    Quote Originally Posted by jimmy L View Post
    Hey mate, bad you feel bummed out about your bike and not good form on the website but honestly in the long run I think you'll be better off stumping up the extra for a SST2. If dollars are the issue better to save on the build kit rather than the frame. I'm sure the boss will understand I'm forever sneaking a few extras through to the keeper (cricket for you sepos).

    The times I rang Ellsworth I've always gotten an A grade response and speak very highly of the service to people who ask. Great choice of bike man, hope it works out!
    Wow, That really solved his perceived bait-and-switch issue...or not.

    The OP displayed a legitimate bait-and-switch presentation. Ells must have a top notch web guy based on the flowery flash graphics. At least they could keep it updated. They were sure fast at posting the results naming the new frame.

    Quote Originally Posted by jimmy L View Post
    then explain how I did two rockers and a front triangle no questions asked in a two week turnaround from Oz. Its tiresome when you hear this bollocks, I'm sure there is much worse like some of the Trek stories I've heard from blokes around here.
    Treat the disease instead of curing it?

    What is weird about this is that you needed two rockers and a front triangle. That in itself should worry potential buyers. Eyebrows might raise to why you have so many problems....especially now that they have a "limited two-year warranty"
    Last edited by lidarman; 05-31-2011 at 08:48 PM.

  13. #13
    mtbr member
    Reputation: jimmy L's Avatar
    Join Date
    Oct 2005
    Posts
    208
    Quote Originally Posted by lidarman View Post
    Wow, That really solved his perceived bait-and-switch issue...or not.

    The OP displayed a legitimate bait-and-switch presentation. Ells must have a top notch web guy based on the flowery flash graphics. At least they could keep it updated. They were sure fast at posting the results naming the new frame.



    Treat the disease instead of curing it?

    What is weird about this is that you needed two rockers and a front triangle. That in itself should worry potential buyers. Eyebrows might raise to why you have so many problems....especially now that they have a "limited two-year warranty"
    Normally I wouldn't quantify a response to such negative drivel but I'll make this one exception.

    I'll start by saying I know how to ride a rough one having finished 69th (9th Veteran) in last year's 24worldchampionships on my Epiphany. The Epiphany I rode was one of the first Lsize released from the factory in 2005. A small hairline crack developed on the common area for horst link on the downtube in 2009 after 4 years of hard riding. This was known to Ellsworth and whilst I'm not sure what other improvements were made in subsequent years the known downtube area had been beefed up in manufacture early on. The magnesium rocker issue is also widely known about and discussed adnausem on here and my first one was replaced by the slightly beefier mag one at the time just before they switched over to alloy. My original rocker did not crack I sent it back to the factory on suspision of an issue I had seen on this forum. There is plenty of other bike's that have these issues and they are known.

    Having bought an Ellsworth in good faith and then come on here and find the likes of this peanut slag off the Ellsworth brand, suspension design and warranty issues from 1997 gives me the s^$ts. If I work in a steel mill and you as my customer asked for downgrade and I don't have it I'm not going to fire up the mill and roll it for you to compete against the prime I'm selling to the open market. When your buying a bike the last thing you want to worry about is a few hundred bucks here or there. You want to stop being so precious and check out the internet there is all sorts of bollocks on here.

  14. #14
    A God Without A Name
    Reputation: Agwan's Avatar
    Join Date
    Feb 2011
    Posts
    991
    oh wow. I wish I was as good an athlete as you so that I would know how to run a business.

    really. I just want so much to go exercise. so that I can learn what is the most professional way to market and sell bikes.

    really. I see how those two relate. totally.

    I won't be able to form an opinion until I sacrifice my social life for exercise and buy a 5,000 dollar bike.

    totally.

    please forgive us. Oh, One Who Finds Exercise Makes You Smarter.

  15. #15
    mtbr member
    Reputation:
    Join Date
    Nov 2007
    Posts
    571
    Quote Originally Posted by Agwan View Post
    oh wow. I wish I was as good an athlete as you so that I would know how to run a business.

    really. I just want so much to go exercise. so that I can learn what is the most professional way to market and sell bikes.

    really. I see how those two relate. totally.

    I won't be able to form an opinion until I sacrifice my social life for exercise and buy a 5,000 dollar bike.

    totally.

    please forgive us. Oh, One Who Finds Exercise Makes You Smarter.
    Huh? Sounds like you need to step away from the bottle.

  16. #16
    Rolling
    Reputation: lidarman's Avatar
    Join Date
    Jan 2004
    Posts
    11,119
    Quote Originally Posted by jimmy L View Post
    Normally I wouldn't quantify a response to such negative drivel but I'll make this one exception.

    I'll start by saying I know how to ride a rough one having finished 69th (9th Veteran) in last year's 24worldchampionships on my Epiphany. The Epiphany I rode was one of the first Lsize released from the factory in 2005. A small hairline crack developed on the common area for horst link on the downtube in 2009 after 4 years of hard riding. This was known to Ellsworth and whilst I'm not sure what other improvements were made in subsequent years the known downtube area had been beefed up in manufacture early on. The magnesium rocker issue is also widely known about and discussed adnausem on here and my first one was replaced by the slightly beefier mag one at the time just before they switched over to alloy. My original rocker did not crack I sent it back to the factory on suspision of an issue I had seen on this forum. There is plenty of other bike's that have these issues and they are known.

    Having bought an Ellsworth in good faith and then come on here and find the likes of this peanut slag off the Ellsworth brand, suspension design and warranty issues from 1997 gives me the s^$ts. If I work in a steel mill and you as my customer asked for downgrade and I don't have it I'm not going to fire up the mill and roll it for you to compete against the prime I'm selling to the open market. When your buying a bike the last thing you want to worry about is a few hundred bucks here or there. You want to stop being so precious and check out the internet there is all sorts of bollocks on here.
    How dare anyone to post negative things. Heresy is a better word than a cheap phrase of :"negative drivel."

    I bet your well-crafted response convinced everyone you rock--and Ellsworth does too, if they could understand what your point is..

    Good luck in busting your bike and milking Ellsworth for a new frame-and parts- while at the same time supporting them. I bet they love you...We definitely love you on mtbr.com.
    Last edited by lidarman; 06-01-2011 at 10:35 PM.

  17. #17
    mtbr member
    Reputation:
    Join Date
    Sep 2006
    Posts
    27

    bad web page

    I think the original post was the web page is not accurate. As an example the head tube on the new evolve 29er sst2 is 4 inches on the web site is 5. Imagine what other mistakes are on the web, I'm sure Tony does not know what is happening in his company because he is enjoying life travelling as seen on the ellsworh facebook page.

  18. #18
    mtbr member
    Reputation: jimmy L's Avatar
    Join Date
    Oct 2005
    Posts
    208
    Quote Originally Posted by lidarman View Post
    How dare anyone to post negative things. Heresy is a better word than a cheap phrase of :"negative drivel."

    I bet your well-crafted response convinced everyone you rock--and Ellsworth does too, if they could understand what your point is..

    Good luck in busting your bike and milking Ellsworth for a new frame-and parts- while at the same time supporting them. I bet they love you...We definitely love you on mtbr.com.
    If you seriously believe I a) care or b) give a toss what you or anyone else on mtbr thinks then you are sadly mistaken. I find your pathetic sarcasm mildly offensive and you should really do something about addressing it. Accusing me of milking parts from Ellsworth is complete joke and is actual heresy so pull your head in twat. You brought the durability and intergrity of the Ellsworth brand into question and I have proven Ellsworth takes hell punishment and that its a company who proudly stands behind its product. I have nothing to gain by stating these facts other than I ride and know a good bike when I'm on it.
    Get a clue fella.

  19. #19
    banned
    Reputation:
    Join Date
    Jun 2011
    Posts
    40
    Quote Originally Posted by jimmy L View Post
    d I have proven Ellsworth takes hell punishment and that its a company who proudly stands behind its product.
    Folks with a clue laugh at your inane, insipid and ignorant fanboi drivel.

    Kudos to Ellsworth for giving you replacement parts/main triangle for well-known (as in the same problem going on 10+ years on various frames).

    That's superior customer service right there !!!!!!!!!!! (don't mind all of the other folks who been focked during that same period as Ellsworth fails to honor its published warranties against manufacturing and design defects)

  20. #20
    mtbr member
    Reputation: jimmy L's Avatar
    Join Date
    Oct 2005
    Posts
    208
    Quote Originally Posted by Cipher View Post
    Folks with a clue laugh at your inane, insipid and ignorant fanboi drivel.

    Kudos to Ellsworth for giving you replacement parts/main triangle for well-known (as in the same problem going on 10+ years on various frames).

    That's superior customer service right there !!!!!!!!!!! (don't mind all of the other folks who been focked during that same period as Ellsworth fails to honor its published warranties against manufacturing and design defects)
    Yeah well laugh it up toolbar, that's only true if it happened to yourself in which case its fair because you deserve to be screwed over.

  21. #21
    think name says enough...
    Reputation:
    Join Date
    Jun 2008
    Posts
    30
    I Dare not say anything about the Ellsworth Dare I would like to get...

    Ooppss...

  22. #22
    mtbr member
    Reputation: Tim-H's Avatar
    Join Date
    Mar 2010
    Posts
    1,032
    Quote Originally Posted by jimmy L View Post
    If I work in a steel mill and you as my customer asked for downgrade and I don't have it I'm not going to fire up the mill and roll it for you to compete against the prime I'm selling to the open market... few hundred bucks...
    Well, I'm not interested in buying an Ellsworth at the moment, I just caught the thread title while browsing down, but I'll bite on this.

    I don't think anyone would expect a company to reproduce an old frame. The company knowingly advertised they had a frame in stock. It's highly unlikely that 4 frames sold out in the span of a few hours.

    Either way, a reputable company would offer the new revision at the same cost of the closeout. In your words, just a few hundred bucks more. It was a complete fault on the company, if they cared about their customers they would flex a bit. If you think they would be losing money to cut the price for the guy, well, they wouldn't.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •