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  1. #1
    mtbr member
    Reputation: TahoeBC's Avatar
    Join Date
    Apr 2006

    Customer Service Miracle!

    Last Sunday evening I was bummed to find a small hairline crack on the chainstay of my beloved Epiphany. With a 10 days off for a riding vacation starting this Saturday left me freaking out on what to do. Brought the bike to my local LBS on Monday, then Monday night left a message on-line with Ellsworth customer service pleading with them to “Miracle Me” as I needed the bike by Saturday. Tuesday morning I got a call from Ellsworth saying they would make it happen. Well it’s Thursday afternoon I just got a call from my LBS that the bike is ready to go, Holy Crap, I’m beyond Stoked!

    The Red Rocker is back in action
    Attached Thumbnails Attached Thumbnails Customer Service Miracle!-img_1367.jpg  

    Customer Service Miracle!-217087_4173921679215_1964253253_n.jpg  

    Customer Service Miracle!-img_1421.jpg  

    Go get that KOM "You Deserve" -

  2. #2
    mtbr member
    Reputation: TahoeBC's Avatar
    Join Date
    Apr 2006
    Just wanted to thank Ellsworth one more time, just finished a great vacation thanks to there outstanding customer service.

    Photo form earlier today!

    Go get that KOM "You Deserve" -

  3. #3
    ride more
    Join Date
    Mar 2007

    Re: Customer Service Miracle!

    Awesome! Excellent pics as well.:thumbup:

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