Last Sunday evening I was bummed to find a small hairline crack on the chainstay of my beloved Epiphany. With a 10 days off for a riding vacation starting this Saturday left me freaking out on what to do. Brought the bike to my local LBS on Monday, then Monday night left a message on-line with Ellsworth customer service pleading with them to “Miracle Me” as I needed the bike by Saturday. Tuesday morning I got a call from Ellsworth saying they would make it happen. Well it’s Thursday afternoon I just got a call from my LBS that the bike is ready to go, Holy Crap, I’m beyond Stoked!
The Red Rocker is back in action
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Thread: Customer Service Miracle!