Customer Service Miracle!

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  • 06-27-2013
    TahoeBC
    3 Attachment(s)
    Customer Service Miracle!
    Last Sunday evening I was bummed to find a small hairline crack on the chainstay of my beloved Epiphany. With a 10 days off for a riding vacation starting this Saturday left me freaking out on what to do. Brought the bike to my local LBS on Monday, then Monday night left a message on-line with Ellsworth customer service pleading with them to “Miracle Me” as I needed the bike by Saturday. Tuesday morning I got a call from Ellsworth saying they would make it happen. Well it’s Thursday afternoon I just got a call from my LBS that the bike is ready to go, Holy Crap, I’m beyond Stoked!

    The Red Rocker is back in action :thumbsup:
  • 07-08-2013
    TahoeBC
    Just wanted to thank Ellsworth one more time, just finished a great vacation thanks to there outstanding customer service.

    Photo form earlier today!

    https://fbcdn-sphotos-c-a.akamaihd.n...44031347_n.jpg
  • 07-08-2013
    wyatt79m
    Re: Customer Service Miracle!
    Awesome! Excellent pics as well.:thumbup: