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  1. #1
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    Chain Reaction Cycles shipping to Canada

    A week or two ago I was looking for information about chainreactioncycles.com shipping to Canada and didn't find anything here. I went ahead and made a purchase anyways and thought I'd report back my experience for the next person.

    I ordered a 2012 Bell Sweep helmet. I know bike parts typically don't have customs charges but I wasn't sure where a helmet falls in here. My helmet cost just over $100 at CRC with free shipping. On top of the purchase price Canada Customs charged me the HST and an additional $8.50 in 'Handling Fees', and that's it. I was prepared for worse so I was quite pleased. The helmet arrived about 8 days after the order was made but the Easter weekend was in there so that may have caused a day or two delay over the usual.

    And before anybody gives me grief about buying online, I was perfectly prepared to buy locally but couldn't find the size/colour combination I wanted nearby. If I was going to have to wait a week for it to be ordered in at the shop I may as well save myself $60 and the return trip and order it myself.

    So anyways, overall thumbs up to CRC and I will be ordering again.

  2. #2
    GAME ON!
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    it's kind of hit or miss as far as the charges go. i had a string where i was charged nothing but recently i've had significant charges on my last 3 or 4 orders. they have excellent customer service, though.
    RIP Adam Yauch

    "M.C. for what I AM and do, the A is for Adam and the lyrics; true"

  3. #3
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    yep chain reaction is the best by far. As mentioned charges are hit or miss with customs. I've got an order coming in this week so we'll see if I get dinged. The $8.50 fee used to be $5 but still reasonable.

    Don't feel bad about your LBS as I always offer first crack to mine. If they are within reasonable pricing they get the sale, but they understand that if they can't compete and their hands are tied, then I will go online. Besides they get all my business when it comes to bikes and service and accessories.

  4. #4
    humber river advocate
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    don't worry about buying online, competition is a good thing...


    Quote Originally Posted by McGuillicuddy View Post
    A week or two ago I was looking for information about chainreactioncycles.com shipping to Canada and didn't find anything here. I went ahead and made a purchase anyways and thought I'd report back my experience for the next person.

    I ordered a 2012 Bell Sweep helmet. I know bike parts typically don't have customs charges but I wasn't sure where a helmet falls in here. My helmet cost just over $100 at CRC with free shipping. On top of the purchase price Canada Customs charged me the HST and an additional $8.50 in 'Handling Fees', and that's it. I was prepared for worse so I was quite pleased. The helmet arrived about 8 days after the order was made but the Easter weekend was in there so that may have caused a day or two delay over the usual.

    And before anybody gives me grief about buying online, I was perfectly prepared to buy locally but couldn't find the size/colour combination I wanted nearby. If I was going to have to wait a week for it to be ordered in at the shop I may as well save myself $60 and the return trip and order it myself.

    So anyways, overall thumbs up to CRC and I will be ordering again.
    broadcasting from
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  5. #5
    Ms. Monster
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    Do they still have issues with credit card integrity?

  6. #6
    bi-winning
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    Quote Originally Posted by Nerdgirl View Post
    Do they still have issues with credit card integrity?
    I don't think so, but I assume they do, and just use PayPal.


    Regarding shipping, I made two orders over the winter.

    First some Shimano shoes. Paid tax + handling fee.

    Second, an XT derailleur. They left the package, and did not collect any fees.
    When under pressure, your level of performance will sink to your level of preparation.

  7. #7
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    I also wont use anything but Paypal at CRC. Already got compromised once. I've done a fair bit of ordering online from Europe in the last few months.

    As mentioned, taxes are usually hit and miss (and depends more on the customs here more than the store itself I'm sure)

    Here is my recent track record:

    Shinybikes (UK) — Handling fee (8.50) + HST
    Probikekit (UK) — no charge
    ChainReaction (UK) — Handling fee (8.50) + HST
    Ribble (UK) — no charge (updated)
    XXCycle (FRA) - no charge, second package on the way (interestingly enough, packages from France have been clearing customs in Quebec instead of Ontario)
    Last edited by nspace; 04-12-2012 at 07:00 PM.

  8. #8
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    I just paced an order with them and paid Visa. Its an experiment. Five years ago, my CC was compromised. Again, 2 years ago. Three strikes and their out....

    I typically use Paypal with them, but was too lazy this time...
    "I love being on a bike. It helps me feel free. I get it from my dad", by Guillaume Blanchet

  9. #9
    GAME ON!
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    i used my CC 2 times with them because i had to and it turned out alright
    RIP Adam Yauch

    "M.C. for what I AM and do, the A is for Adam and the lyrics; true"

  10. #10
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    Quote Originally Posted by saturnine View Post
    i used my CC 2 times with them because i had to and it turned out alright
    I'm 0 for 2 with them, but hopefully the third time is the charm!
    "I love being on a bike. It helps me feel free. I get it from my dad", by Guillaume Blanchet

  11. #11
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    Just got an order in myself and there were no additional charges. A new helmet liner, some gloves, tools and a few small accessories. Used my CC with them this time and before with no issues, so far!

    Jenson is also a place I like to use, pay one price and never have any charges but they're pricing isn't always as competitive.

  12. #12
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    I ordered a set of Hope Hoops from them,they shipped on a Monday and were here by Friday the same week.

    I got lucky and didn't have to pay any duty,I was only charged HST and $8.50 handling fee.

  13. #13
    No. Just No.
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    Quote Originally Posted by Alhazred View Post
    I got lucky and didn't have to pay any duty,I was only charged HST and $8.50 handling fee.
    No luck involved - there's no duty on bike parts! (other than fully assembled wheels)

    Luck would be if Canada Post decided to leave it or hand it off to you without charging the HST + $8.50 flat handling charge,

  14. #14
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    Quote Originally Posted by Circlip View Post
    No luck involved - there's no duty on bike parts! (other than fully assembled wheels)
    That doesn't stop them from charging duty from time to time though.

    Yes, I mean duty, not taxes.

  15. #15
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    I got charged duty on my last CRC order.

    $8.50 handling fee
    HST
    6 ~ 8 % duty.

    My $90 order had $30 worth of taxes and fees on it. I wasn't too impressed.

    Then again, it's always hit & miss whether you get hit with taxes with online orders. I try to keep them small so some come through without any fees.

  16. #16
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    My $2400 order got duty and handling, total was still just under $70....not so bad!
    what would rainbow unicorn do?

  17. #17
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    I got charged duty (in addition to HST) one time on something misidentified as something else.... I think they said a blinky was "maritime signalling equipment" or something.

    It was a difference of 8 bucks or something, so I wasn't too motivated, but I filled out the appeal form and sent it in just to see what would happen. They ignored it, and I did not follow up.

    On a related story, this week UPS tried to charge me $45 brokerage on a $15 HRM band that was being replaced under warranty for free. I told the UPS guy I didn't want it that bad. Man was that guy pissed... they must be getting shot down a lot these days on their fraud scheme.
    The above statements have not been evaluated by the Food and Drug Administration

  18. #18
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    Quote Originally Posted by ghettocruiser View Post
    On a related story, this week UPS tried to charge me $45 brokerage on a $15 HRM band that was being replaced under warranty for free. I told the UPS guy I didn't want it that bad. Man was that guy pissed... they must be getting shot down a lot these days on their fraud scheme.
    UPS is a non-starter for me. If a company only ships UPS then we don't do business. I would imagine that would apply to many people here.

  19. #19
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    The brokerage fees are retarded. However I haven't wrote off the entire service. As long as you avoid UPS ground and go for the faster worldwide express services, you avoid brokerage fees all together. Usually the cost difference is fairly minimal in a lot of cases. I refuse to order UPS ground. When do you get the right service, their delivery dates and services are far more reliable than Canada Post.

  20. #20
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    Quote Originally Posted by Circlip View Post
    No luck involved - there's no duty on bike parts! (other than fully assembled wheels)

    Luck would be if Canada Post decided to leave it or hand it off to you without charging the HST + $8.50 flat handling charge,

    Hope Hoops = fully assembled wheel set.

    I also think I got lucky because they were in separate boxes but labeled as one shipment so I only got charged tax for one wheel,each wheel had it's own claimed value and I suppose they got the front wheel first which was cheaper.

    I guess they couldn't charge me twice on the same shipment?Not really sure about that.
    Last edited by Alhazred; 04-13-2012 at 11:55 AM.

  21. #21
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    Quote Originally Posted by McGuillicuddy View Post
    UPS is a non-starter for me. If a company only ships UPS then we don't do business. I would imagine that would apply to many people here.
    Hate UPS so much.
    Please enjoy seeing this terrible collection of me - something wonderful is about to happy.

  22. #22
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    Quote Originally Posted by McGuillicuddy View Post
    UPS is a non-starter for me. If a company only ships UPS then we don't do business. I would imagine that would apply to many people here.
    Quote Originally Posted by nspace View Post
    The brokerage fees are retarded. However I haven't wrote off the entire service. As long as you avoid UPS ground and go for the faster worldwide express services, you avoid brokerage fees all together. Usually the cost difference is fairly minimal in a lot of cases. I refuse to order UPS ground. When do you get the right service, their delivery dates and services are far more reliable than Canada Post.
    Quote Originally Posted by garage monster View Post
    Hate UPS so much.
    When I use UPS, typically I get it sent to a place in the US near the border. Recently, I've been using the Ferry. $5/package, and I don't even need to cross the border.

    I just pay my taxes at the customs office, and all is well

  23. #23
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    Quote Originally Posted by Circlip View Post
    Luck would be if Canada Post decided to leave it or hand it off to you without charging the HST + $8.50 flat handling charge,
    This happens more often than you think for smaller orders < $100

  24. #24
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    Quote Originally Posted by nspace View Post
    The brokerage fees are retarded. However I haven't wrote off the entire service. As long as you avoid UPS ground and go for the faster worldwide express services, you avoid brokerage fees all together. Usually the cost difference is fairly minimal in a lot of cases. I refuse to order UPS ground. When do you get the right service, their delivery dates and services are far more reliable than Canada Post.
    That's a fair point. Jenson offers the UPS Worldwide and that's okay. Most place just offer UPS Ground though, which is of course a recipe for disaster.

  25. #25
    bi-winning
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    Quote Originally Posted by nspace View Post
    I refuse to order UPS ground.
    Same here. Fortunately I learned of the evil before I ever got burned.
    When under pressure, your level of performance will sink to your level of preparation.

  26. #26
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    Quote Originally Posted by ghettocruiser View Post
    IOn a related story, this week UPS tried to charge me $45 brokerage on a $15 HRM band that was being replaced under warranty for free.
    The one that said 233 BPM when you were going down a hill?

  27. #27
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    Quote Originally Posted by McGuillicuddy View Post
    That's a fair point. Jenson offers the UPS Worldwide and that's okay. Most place just offer UPS Ground though, which is of course a recipe for disaster.
    I thought that Jenson was shipping UPS ground but taking care of the brokering head of time so UPS can't charge the fees for their in house brokerage.

    I liked when they used Fedex. Next day delivery for $18.

  28. #28
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    Quote Originally Posted by nickboers View Post
    The one that said 233 BPM when you were going down a hill?
    Correct. After that it stopped working entirely.

    I bought a complete Timex ANT+ HRM to replace it, for the cost of the UPS brokerage fees on the free Garmin replacement band.

    Somewhat displeased at Garmin and UPS right now.
    The above statements have not been evaluated by the Food and Drug Administration

  29. #29
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    Since we're on the topic I'll throw out a factoid of minimal value but it might help someone, who knows. If you know you're getting stuck with UPS ground shipping, make sure you insist on paying all the fake fees up front. Technically, UPS bills a number of cross-border fees at the moment the shipment clears. If you haven't paid upfront, then UPS 'loans' you the money and then at your door charges a disbursement fee for this loan service. If you pay in advance, you save the disbursement fee. Is that a better than useless fact, or what? I wish I could have that moment of my life when I learned of this back again.

  30. #30
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    Quote Originally Posted by nickboers View Post
    I liked when they used Fedex. Next day delivery for $18.
    This. I used to love Jenson, and maybe its just me, but Jenson has the worst selection of stuff these days. My last order was in 2009. Since then I;ve never actually been able to find everything that I wanted in one order.

    They do use UPS Worldwide; a service that UPS for some reason doesn't charge brokerage fees on. If you have the time and a CSBA office close by, you can clear your own customs to avoid the UPS fees if you are ever in a bind with no other option to ship.

    Since then I've taken my business to Universal Cycles (who also should reinvestigate over-priced shipping rates), Chain Reaction, and a few other places discovered on Google Product search.

  31. #31
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    Since this has turned into a shopping thread, I've had good luck with Niagara Cycle Works. Prices are pretty good, very good on some things. 29er tires are a bargain. You can do internet orders for in-store pickup. So no shipping fees and no New York state taxes.
    I usually time an order when the wife and daughter have a shopping trip planned.
    Needed some stuff this week so ordered last week and picked up yesterday, was looking forward to seeing the store. Disappointed, what a crappy little store, big warehouse.
    Was surprised at my mileage, 175 km from Hamilton and back, didn't realize it was that far.

    We get ripped off so bad here in Canada - I wanted a XT bottom bracket, LBS was $48 and out of stock, got it at Mountain Co-op for $40, $26 at Niagara Cycle Works.

  32. #32
    I dd what you see there.
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    nspace is right. You can "clear" your own shipments, but you require information on the shipment that UPS is NOT always willing to offer and it takes time to process (after all you're taking money away from them). Being we have a CBSA at the airport here in Hamilton, a friend of mine tried this for some motorcycle parts.

    It took him 3 days to get the unique identifier number from them (a wrong one initially, then 24 hours to find it and then on the third day, deliver it) followed by a "we'll have to get back to you" because you also need to know the warehouse the shipment is stored at - where for some strange reason UPS sent the shipment (from Hamilton's BONDED warehouse also at the airport) back to the "port of entry" at Fort Erie claiming they couldn't confirm that's where it was, because it was "in transit." So after a week of chasing his tail, he was able to clear his shipment with the CBSA. Then he had to fax the receipt to UPS' customs division wait another 24 hours for confirmation and for them to get back to him in order to schedule a delivery which took another day or two. The whole process took pretty much two weeks on top of the time it took the shipment to arrive in Canada.

    A better option, if you're close to the Border, is getting an American PO box in a border city. Many people I know have one. Apparently it only costs a few bucks a month and they'll notify you when you receive your package and then you just need to travel to the US, collect their shipment, claim it at the Border (or not), pay the fees and taxes and get your stuff WAY faster.

    Edit: For full disclosure, I have a shipped package sitting at the CBSA for a week now (my wheelset) waiting to process, meanwhile a prior shipment only 3 weeks ago spent all of 3 hours to 'process through'
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  33. #33
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    Quote Originally Posted by Slash5 View Post
    .... was looking forward to seeing the store. Disappointed, what a crappy little store, big warehouse.
    I had the same reaction when I went there once.

    Jenson is a little better, in that they have an overall higher level of bikes in the shop, but it's got that same crappy little store feel compared to what was expected.

  34. #34
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    Yeah that sucks about the hassle they create to get all that information. I have never done it myself because I do a good job at avoiding using UPS ground, but I've read about doing it.

    I usually do the same thing as you suggested. Ship to US border city and go pickup. You should try using Kinek.com. They have an iOS and Android app that allow you to log all your packages and you receive notifications when they arrive. Fees are minimal and only paid upon pickup. Free storage for 30 days. Website, app, clear listing of hours from all the locations, and fees for package size are all very clearly identified. Just makes for an all around no hassle experience.

  35. #35
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    Regarding Chain Reaction;

    I just received my order of 2 Racing Ralphs. Literally half the price I would have paid at the LBS.
    Only $21.00 duty. If you know what you're looking for, it's rediculous to get ripped off, I mean,shop at the LBS.

  36. #36
    I dd what you see there.
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    Was the $21 all in? Like taxes and brokerage, or does the customs slip specifically list it in the "duty" section?

    Because my "prior" shipment (the one that spent 3 hours in customs) was a SRAM cassette and two Kenda Happy Medium tires and I didn't get dinged for duty, just taxes ($35.83) and a "handling fee" of 8 dollars and some odd cents.
    2002 Cannondale Jekyll 800
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  37. #37
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    If this is turning into a shipping thread. I placed an order on July 3rd with Niagara Cycle Works for something I needed for the 14th.

    I ordered tires from Niagara Cycle Works on July 3rd and paid for 1-3 day shipping. The tires were marked as "in stock" on their web page. It is July 13th and I still do not have them after repeated calls this whole week. Niagara gave me one excuse after another, oh it is being shipped from warehouse, oh there are new people working here, usps lost it, oh we shipped it out but not the proper priority.

    I would not recommend Niagara Cycle Works, especially if you need the item in a hurry. Not worth saving a dollar or two to not get the item in time and then have to have to hasstle of sending it back.

  38. #38
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    I thought Niagara Cycle shipped UPS. If so, you are in for a world of hurt when they arrive.
    I've always picked up in store when I order from them - that's the point of ordering from them for me.

  39. #39
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    Quote Originally Posted by Slash5 View Post
    I thought Niagara Cycle shipped UPS. If so, you are in for a world of hurt when they arrive.
    I've always picked up in store when I order from them - that's the point of ordering from them for me.
    Nope. Just received my second order from Niagara Cycle. Crown race - cheap and small but it took about a week to get it and it was USPS.


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  40. #40
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    For the first time, I just got nailed for duty on a shipment from ChainReaction.
    It hurt, duty, taxes and fee added up to $43 on a $120 order. I think they charged me the duty on a complete bike as parts are usually duty free. Probably not worth the effort of trying to get the $16 back.

  41. #41
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    Take a look at the Canada Customs paperwork attached to your package. There are directions on there for contesting duty and/or taxes. Fill in the form and mail it to them. If all is good, you should get a refund cheque in a few weeks.

    I did this for some Ralphs I was incorrectly assessed a 6.5% duty on and received a refund cheque 3 weeks later.

    The customs tariff is available here if you want to refer to a tariff item # in your refund claim:

    http://www.cbsa-asfc.gc.ca/trade-com...012-03-eng.pdf

  42. #42
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    I recived my order today. Ordered thursday and recived the next thursday.
    Got a racing ralph snakskin amd some ritchey grips. No duty or brokrage fees.

    Overall great dealings so far. Hard to beat there prices.

  43. #43
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    Two packages on their way for my SLX drivetrain (wanted to split the payment half cc/half paypal). So we'll see how lucky I am...

    Still... What I ordered would have cost me close to $400 at the LBS, and I paid about $210... Excellent prices.
    '10 Hardrock Sport Disc

  44. #44
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    Quote Originally Posted by madaxc View Post
    Two packages on their way for my SLX drivetrain (wanted to split the payment half cc/half paypal). So we'll see how lucky I am...

    Still... What I ordered would have cost me close to $400 at the LBS, and I paid about $210... Excellent prices.
    The prices truly are unbeatable. For example, I need a new chain. An XT 10speed chain at my LBS? $90. My recent order of an XTR chain, XT cassette and two sets of organic brake pads? $154. Wow! It's like getting the XT Cassette for free....

    Unlike my wheelset (which I noticed on the custom's manifest, only got HST and the handling fee so I got a little bit lucky) which were shipped via parcel force, my new (smaller) package is just coming via royal mail. It'll be interesting to see whether I get dinged this time. fingers crossed.

  45. #45
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    If theres away to request royal mail, your chances for getting away with out a charge is much better. As stated already, ups is the devil and will not shop crossborder if theyvare involved.

  46. #46
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    Just received a package from Chain Reaction with no problems (charged $26 in duty on a $400 order, but sent in the form to contest it). Even with the duty, getting anywhere near this price locally for what I ordered (Ultegra hollowtech cranks + BB, a new chain and ultegra cassette, Conti gatorskins and a few other bits and pieces) would be impossible.

    The Hope/Mavic wheels I had them build up for my Motolite 2 years ago are still going strong as well. Very happy customer so far!

  47. #47
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    Order arrived within 1 week. No additional charge for a tire. Only 9.99$ for the shipping.

    Did order another tire today. Quite satisfied and saved money.

    JensonUSA kinda lost it with their prices recently unfortunately. Especially on tires!
    Main bike : Altitude RSL 70 '11
    DH bike : Aurum 2 '12

  48. #48
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    Quote Originally Posted by Wanny View Post
    JensonUSA kinda lost it with their prices recently unfortunately. Especially on tires!
    I agree, they used to be the first place I'd look, now they're more of an afterthought.
    '10 Hardrock Sport Disc

  49. #49
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    Everything arrived quickly, and no duty! Unfortunately, the plastic spacer that goes between the loose cogs and the spider was broken in transit, so we'll see what their customer service dept. has me do. It's going to cost like $25 to ship them back a $25 part, which seems silly to me.
    '10 Hardrock Sport Disc

  50. #50
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    Quote Originally Posted by madaxc View Post
    Unfortunately, the plastic spacer that goes between the loose cogs and the spider was broken in transit,
    There's a plastic spacer in the middle of your cassette? I'm I reading this wrong?

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