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  1. #101
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    I ordered from CRC last thursday and got my package yesterday. That was crazy fast. The new thing (for me) is that they used DHL which in my experience has very bad service. Unfortunatly they lived up to their reputation again.

    First you cannot change the delivery address unless you pay beforehand the duty and taxes. I like to know what I'm paying for but in this case, you don't get to know before you receive your package... Canada post never has that issue as they just redirect the package to the nearest post office.

    The other thing is that they made a mistake when they declared the value of my package. Instead of declaring the value of the items(about 250$) they declared some random weight information(320). So I ended up paying too much taxes. I'm trying to get them to fix this situation but their CS is pretty useless.

    Anyway, I'm not gonna order from CRC again unless I get the confirmation that the shipment will be handled by Royal mail/Canada post.

  2. #102
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    I ordered a set of XT brakes and rotors.... over 2 weeks ago.
    not a sign of them, even worse now reading this. I realise this "free shipping" to Canada thing is going to be a load of crap.

    2 weeks.

    I needed A sram discrete bracket. only 10$ at chain reaction. 30$+ most places here.
    I can not wait 2 more weeks for a bracket. Nor can I rist whatever brokerage fees are going to be involved.

    PS I did use my cc, now you all have me scared.

  3. #103
    sock puppet
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    Chain Reaction Cycles shipping to Canada

    Quote Originally Posted by northernblades View Post
    I ordered a set of XT brakes and rotors.... over 2 weeks ago.
    not a sign of them, even worse now reading this. I realise this "free shipping" to Canada thing is going to be a load of crap.

    2 weeks.

    I needed A sram discrete bracket. only 10$ at chain reaction. 30$+ most places here.
    I can not wait 2 more weeks for a bracket. Nor can I rist whatever brokerage fees are going to be involved.

    PS I did use my cc, now you all have me scared.
    Did you email them and inquired?

    I never had any issues. Whatsoever. And I used them many times. I find their CS excellent.
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  4. #104
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    Haven't had any problems with them and communication was really good when I screwed up on a spec and they held the order and fixed before shipping,
    Out of 5 orders in the last couple of years I have only paid a Can Post fee once and Hst once on an order. You may want to call. Also have never waited more than 5 business days for del. usually only 3-4

  5. #105
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    Quote Originally Posted by northernblades View Post
    I ordered a set of XT brakes and rotors.... over 2 weeks ago.
    not a sign of them, even worse now reading this. I realise this "free shipping" to Canada thing is going to be a load of crap.

    2 weeks.

    I needed A sram discrete bracket. only 10$ at chain reaction. 30$+ most places here.
    I can not wait 2 more weeks for a bracket. Nor can I rist whatever brokerage fees are going to be involved.

    PS I did use my cc, now you all have me scared.
    Funny, I even read this thread, but I just ordered a set of XT brakes, and rotors, and adaptors also. received mine in about 2 weeks. Most of my orders from them have taken that long. Still a good deal. Had to get euro brake setup and swap the levers. no biggie. no bleed even.
    I did have to pay taxes and service fee this time though. about $ 50.00 total.

  6. #106
    Dorkimus Prime
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    My (frequent) packages from CRC usually arrive in 5 business days. Strange.
    "I love being on a bike. It helps me feel free. I get it from my dad", by Guillaume Blanchet

  7. #107
    sheep in FOX clothing
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    Ordered a CX fork that my LBS couldn't get and added a cassette to the order since they were on sale.

    I got the fork within a few days, but they shipped the items separately, which had me thinking that I'd pay the Canada customs $10 charge twice, defeating the purpose of stuff being on sale. But as it turned out, taxes and the fee were only added to the fork package.

  8. #108
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    Quote Originally Posted by northernblades View Post
    even worse now reading this. I realise this "free shipping" to Canada thing is going to be a load of crap.
    Funny, I would have said this thread is 5 pages of mostly positive experiences with just a couple of posts having problems. You always run the risk of paying taxes but that's still better than buying locally.
    I usually expect 10 days from the UK, find that it's often 7 days , and occasionally it's only 4-5.
    If I have a deadline I buy locally or from Jenson.

  9. #109
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    they say this Thursday will be 15 working days, and they will reship the parcel.
    they told me to check my post office today first.

  10. #110
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    AS everybody else, I find ordering from CRC hit and miss on the Duties, but often around ~5-7 days for delivery. I just ordered a pile of stuff from Wiggle (Wiggle | Cycle | Run | Swim | Tri-Sports & Bike Shop) they are more of a trail running place but have opened up to bikes, etc... chose to pay for the upgrade on shipping (5-7 days), which I think was an extra $10, placing the order on Friday expecting towards the end of this week... imagine my surprise when it arrived Monday afternoon! BUT, I got hit with Duties... Called DHL and got their automated reason as to why... sucks, but still saved in the end and I didn't have to leave my house.
    Somewhere lost in the Bush!

  11. #111
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    Duties or taxes? Then again, clothes and shoes have high duty. Bike parts are duty free.

  12. #112
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    Quote Originally Posted by Slash5 View Post
    Duties or taxes? Then again, clothes and shoes have high duty. Bike parts are duty free.
    Both,

    Duty
    GST
    Processing Fee
    Collect on Delivery Fee

    Shall we say bend over and smile
    Somewhere lost in the Bush!

  13. #113
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    I got nailed with taxes and Canada post handling fee on my latest order, but it was the first time I've been "caught", so I can't complain too much.
    '10 Hardrock Sport Disc

  14. #114
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    I like CRC for the prices and some of their products are top quality. I bought my pedals and shoes from them and paid no duties or taxes. Just ordered shorts with chamois lining last Sunday as they were offering free shipping. It hasn't arrived yet but I am always nervous about duties and taxes. Compared to what LBSs charge in Toronto, I am paying half!
    '11 Epic Comp (stock)
    Ribcage
    Bontrager Trip 200
    Body Geometry SL Comp
    Shimano SPD M780
    Diadora X-Country 2

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