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  1. #51
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    Don't most cassettes have plastic spacers?

  2. #52
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    Quote Originally Posted by nspace View Post
    Don't most cassettes have plastic spacers?
    Maybe they do!

    I'm new to wrenching, and I've only taken my cassette ( HG81) off twice to clean it. I just didn't recall any plastic in there. I must have missed it. I've got a new XT cassette coming, so I'll take a closer look when it arrives.

  3. #53
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    I have a bunch in mine.

  4. #54
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    Aha! google is my friend.

    Apparently, my HG81 has "built in spacers". Mystery solved. As you were.

  5. #55
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    Got an email from CRC customer support first thing this morning (their time, 2am here). They're sending me a new cassette, and I can keep the broken one. Excellent customer service! Once I wear through one cassette I'll be able to steal a spacer from it to "fix" the other, so all turned out well.

    For the record, any dealings I've had with their customer service in the past have been equally excellent.
    '10 Hardrock Sport Disc

  6. #56
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    Good to hear.

  7. #57
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    Had a chunk of rubber skin off my sidewall on my new ralph snakskin. Sent an email with pic and they have a new on on the way. Not to mention that the tire was under 40.00 cheaper then anywhere else I found.

    Amazing store to deal with.

  8. #58
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    Not really CRC specific, but somewhat related. I'm doing my first full build of a new ride and have ordered a bunch of parts from CRC, Jenson and Wiggle. The Wiggle parts arrived at work today, however I was at home taking care of my sick daughter. No worries though as I arranged with a coworker to cover the costs associated with the delivery.

    The delivery was in two boxes, one for the wheels and one for the rest. Canada Post assumed that each box was a separate delivery (with the exact same declared value) and doubled the value to calculate the tax. My coworker, obviously not knowing any better, paid for the double tax and now I have to chase down Canada Post for the $140 over tax I paid.

    I understand there are risks associated with purchasing online, but I did not expect this.

  9. #59
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    My original order came through canada post with no charges. The warrenty replacment tire came through loomis/DHL and got charged $19.00. 10 of the was handeling charge.

    As others have said it really depends on the day and who its shipped through.

  10. #60
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    Hi, i just received in my first of two orders from CRC. It was shipped by Royal mail and I didn't get hit with any duty or taxes. Hopefully the second order goes this well.

  11. #61
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    anyone ever bought a park tool stand from CRC?? I'm looking at the PCS-10 at $175 after code, $100 cheaper then LBS, but not sure what to expect for customs charges. It would be free shipping, or is it worth upgrading to tracked shipping for $20? Figure free shipping will be Canada Post, is tracked as well? Thanks for any info
    '02 Rockhopper Comp
    '11 Specialized Epic Comp 26

  12. #62
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    the upgraded shipping will still be as hit or miss as the other methods.
    RIP Adam Yauch

    "M.C. for what I AM and do, the A is for Adam and the lyrics; true"

  13. #63
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    If you choose free shipping, CRC will sometimes ship the item with tracking anyway if it's big or expensive or both.

    Even if you get hit with tax, it's still way cheaper than the LBS.

  14. #64
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    well, DHL is 80$, so not going that route. I plan to pay PayPal, so if it gets lost, it gets lost.

    will have to pay the 7% PST, plus "handling" charges, is just the potential custom charges that i wonder about. but think it will be worth it. i made the mistake when I bought my tool kit (Park Tool AK32) from the states, got shipped UPS ground and paid a huge brokerage/customs fee.
    '02 Rockhopper Comp
    '11 Specialized Epic Comp 26

  15. #65
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    ups ground is not something to ever be consideed when shipping across the border. it's outrageously expensive.
    RIP Adam Yauch

    "M.C. for what I AM and do, the A is for Adam and the lyrics; true"

  16. #66
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    Tax will be 13% if you get charged = plus the $8 fee.
    CRC will probably mark it as bicycle parts so no duty.
    Everything CRC sends requires signature so adding tracking seems unnecessary.

  17. #67
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    Depending where you are, I see Niagara Cycle has it for $169 and you can pick it up in Niagara Falls. You would probably get away with no taxes or duty.
    Cyclepath.ca has it for $199 but of course you will have to pay taxes.

  18. #68
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    Never, never NEVER ship UPS Ground. I've learned that mistake before. Just Google "UPS brokerage fee scam".

    The free shipping from CRC is good enough IMHO. For a big, expensive item like what you are ordering, CRC will likely opt to ship it with tracking anyway. If they don't ship it with tracking and it gets lost, you can apply to CRC for a refund.

    Slash is right. The most you will get charged is tax and an $8-something fee. You shouldn't have to pay additional duty on bicycle parts, but if Canada Border Services charges it, it's usually in the neighbourhood of 6-8%, and you can appeal it and get a refund if they assessed wrong, as I've done before.

  19. #69
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    bikingmat, like Slash 5 says is correct for charges. Also CRC will give you a tracking number you can follow at Canada Post once the goods land in Canada. I'm currently tracking a crankset I recently purchased.

  20. #70
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    Slash 5 & all - thanks for all the info. I'm actually in Manitoba (shhhhh, don't tell anyone I'm on the wrong board), or I'd consider pick up. Also found one in the UK at another store for $150, but they don't ship heavy stuff out of the UK, and CRC doesn't price match anymore. Cheapest on eBay.ca from canadian seller was $219 +gst+shipping. LBS was $240+taxes. Think that no matter what, CRC will still be cheapest, although wish i had bought when code was a bit better (not that I'm going to complain about $16.50 off- it's what makes it a deal). Thanks all.
    '02 Rockhopper Comp
    '11 Specialized Epic Comp 26

  21. #71
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    aww...i was going to say you can pick one up at the bike show for around $100 usually...but your in manitoba...
    ...a truly skeptical position would be a very uncertain one.
    -Rupert Sheldrake

  22. #72
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    Quote Originally Posted by SkidVicious View Post
    aww...i was going to say you can pick one up at the bike show for around $100 usually...but your in manitoba...
    isn't that the pcs-9? they are much cheaper to begin with.
    RIP Adam Yauch

    "M.C. for what I AM and do, the A is for Adam and the lyrics; true"

  23. #73
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    Quote Originally Posted by saturnine View Post
    isn't that the pcs-9? they are much cheaper to begin with.
    Saturnine is correct!

  24. #74
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    FWIW... I', based out of Ontario and I've ordered quite a bit from CRC over the last couple years. As for customs charges - any of the shipped purchases less than $100 didn't have the added HST + $10 service fee by Customs. If the total purchase was over $100, then I would get charged taxes and the service fee.

    However there were some rare occasions that the purchase was more than $100 and I didn't get dinged. Around Christmas last year.

  25. #75
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    with crc its always a gamble for me. I had a wheel (supposed to have duty) + extra parts come in unmolested, while a seat clamp got hit with tax.

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