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  1. #101
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    I ordered from CRC last thursday and got my package yesterday. That was crazy fast. The new thing (for me) is that they used DHL which in my experience has very bad service. Unfortunatly they lived up to their reputation again.

    First you cannot change the delivery address unless you pay beforehand the duty and taxes. I like to know what I'm paying for but in this case, you don't get to know before you receive your package... Canada post never has that issue as they just redirect the package to the nearest post office.

    The other thing is that they made a mistake when they declared the value of my package. Instead of declaring the value of the items(about 250$) they declared some random weight information(320). So I ended up paying too much taxes. I'm trying to get them to fix this situation but their CS is pretty useless.

    Anyway, I'm not gonna order from CRC again unless I get the confirmation that the shipment will be handled by Royal mail/Canada post.

  2. #102
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    I ordered a set of XT brakes and rotors.... over 2 weeks ago.
    not a sign of them, even worse now reading this. I realise this "free shipping" to Canada thing is going to be a load of crap.

    2 weeks.

    I needed A sram discrete bracket. only 10$ at chain reaction. 30$+ most places here.
    I can not wait 2 more weeks for a bracket. Nor can I rist whatever brokerage fees are going to be involved.

    PS I did use my cc, now you all have me scared.

  3. #103
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    Chain Reaction Cycles shipping to Canada

    Quote Originally Posted by northernblades View Post
    I ordered a set of XT brakes and rotors.... over 2 weeks ago.
    not a sign of them, even worse now reading this. I realise this "free shipping" to Canada thing is going to be a load of crap.

    2 weeks.

    I needed A sram discrete bracket. only 10$ at chain reaction. 30$+ most places here.
    I can not wait 2 more weeks for a bracket. Nor can I rist whatever brokerage fees are going to be involved.

    PS I did use my cc, now you all have me scared.
    Did you email them and inquired?

    I never had any issues. Whatsoever. And I used them many times. I find their CS excellent.
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  4. #104
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    Haven't had any problems with them and communication was really good when I screwed up on a spec and they held the order and fixed before shipping,
    Out of 5 orders in the last couple of years I have only paid a Can Post fee once and Hst once on an order. You may want to call. Also have never waited more than 5 business days for del. usually only 3-4

  5. #105
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    Quote Originally Posted by northernblades View Post
    I ordered a set of XT brakes and rotors.... over 2 weeks ago.
    not a sign of them, even worse now reading this. I realise this "free shipping" to Canada thing is going to be a load of crap.

    2 weeks.

    I needed A sram discrete bracket. only 10$ at chain reaction. 30$+ most places here.
    I can not wait 2 more weeks for a bracket. Nor can I rist whatever brokerage fees are going to be involved.

    PS I did use my cc, now you all have me scared.
    Funny, I even read this thread, but I just ordered a set of XT brakes, and rotors, and adaptors also. received mine in about 2 weeks. Most of my orders from them have taken that long. Still a good deal. Had to get euro brake setup and swap the levers. no biggie. no bleed even.
    I did have to pay taxes and service fee this time though. about $ 50.00 total.

  6. #106
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    My (frequent) packages from CRC usually arrive in 5 business days. Strange.
    "I love being on a bike. It helps me feel free. I get it from my dad", by Guillaume Blanchet

  7. #107
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    Ordered a CX fork that my LBS couldn't get and added a cassette to the order since they were on sale.

    I got the fork within a few days, but they shipped the items separately, which had me thinking that I'd pay the Canada customs $10 charge twice, defeating the purpose of stuff being on sale. But as it turned out, taxes and the fee were only added to the fork package.
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  8. #108
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    Quote Originally Posted by northernblades View Post
    even worse now reading this. I realise this "free shipping" to Canada thing is going to be a load of crap.
    Funny, I would have said this thread is 5 pages of mostly positive experiences with just a couple of posts having problems. You always run the risk of paying taxes but that's still better than buying locally.
    I usually expect 10 days from the UK, find that it's often 7 days , and occasionally it's only 4-5.
    If I have a deadline I buy locally or from Jenson.

  9. #109
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    they say this Thursday will be 15 working days, and they will reship the parcel.
    they told me to check my post office today first.

  10. #110
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    AS everybody else, I find ordering from CRC hit and miss on the Duties, but often around ~5-7 days for delivery. I just ordered a pile of stuff from Wiggle (Wiggle | Cycle | Run | Swim | Tri-Sports & Bike Shop) they are more of a trail running place but have opened up to bikes, etc... chose to pay for the upgrade on shipping (5-7 days), which I think was an extra $10, placing the order on Friday expecting towards the end of this week... imagine my surprise when it arrived Monday afternoon! BUT, I got hit with Duties... Called DHL and got their automated reason as to why... sucks, but still saved in the end and I didn't have to leave my house.
    Somewhere lost in the Bush!

  11. #111
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    Duties or taxes? Then again, clothes and shoes have high duty. Bike parts are duty free.

  12. #112
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    Quote Originally Posted by Slash5 View Post
    Duties or taxes? Then again, clothes and shoes have high duty. Bike parts are duty free.
    Both,

    Duty
    GST
    Processing Fee
    Collect on Delivery Fee

    Shall we say bend over and smile
    Somewhere lost in the Bush!

  13. #113
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    I got nailed with taxes and Canada post handling fee on my latest order, but it was the first time I've been "caught", so I can't complain too much.
    '10 Hardrock Sport Disc

  14. #114
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    I like CRC for the prices and some of their products are top quality. I bought my pedals and shoes from them and paid no duties or taxes. Just ordered shorts with chamois lining last Sunday as they were offering free shipping. It hasn't arrived yet but I am always nervous about duties and taxes. Compared to what LBSs charge in Toronto, I am paying half!
    '11 Epic Comp, Shimano SPD M780, Giant Contact Switch-R, Specialized Ribcage, Bontrager Trip 200, Ergon GS1

  15. #115
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    I've placed 20 or so orders with them over the past 2 years for myself and/or others, (much more so this winter and summer). I have found that this time of year you're more likely to pay tax (which you'd pay here anyway) and the $10 processing fee than busier shipping months like christmas when most go through unchecked. Any time it's shipped DHL you'll pay as they broker their own packages through customs and waive nothing through

    My longest wait was a few weeks ago when it took 14 days. They just shipped another today so we'll see. Mostly it shows up at the door 5-7 days which is amazing considering I can't ship a standard package in Canada that fast.
    Return policy is excellent and any mistakes they make (and they have made a bunch) or warranty items they have been great paying the shipping both ways on.
    GTA
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  16. #116
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    I place a order at chain reaction just before July 1, Got a 10% discount for Canada Day, free shipping, and when it arrived at the post office in 5 days, no tax's! That I didn't expect.
    Friends don't let friends cheer for the TML

  17. #117
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    I ordered last Sunday and it came yesterday.

  18. #118
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    They must be more vigilant in Quebec with the taxes and the duty fee, or I'm just insanely unlucky. I've ordered from CRC probably 6-8 times in the last two years and I've always been charged. (It's still cheaper, and with a larger selection than buying local.)

    For what it's worth a lot of places in the US are now offering shipping to Canada via. USPS/Canada Post. I just did an order from Bikeman in Maine and while slow (routed through JFK to Toronto, 1 week in customs, and then to Montreal), I was only charged tax and and the 10$ duty fee.

  19. #119
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    Quote Originally Posted by Slash5 View Post
    Duties or taxes? Then again, clothes and shoes have high duty. Bike parts are duty free.
    This is an interesting point... I may look more into this. I also placed an order with CRC for a R shifter, from order to arrival at my door it was 6 business days, more importantly no duty or taxes added (only the 1 item).

    If I recall correctly my larger order from Wiggle the packing slip as I had ordered both clothes and bike parts listed it all under clothing... hmm... I wonder how much of a hassle it would be to track it all down and see if I get a refund on my taxes for the bike parts...
    Somewhere lost in the Bush!

  20. #120
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    Ordered a cassette,chain and shifter on July 20th, got an email on the 21st saying everything had been dispatched.
    It is now the 31st (9 business days) and no sign of anything yet.
    I have never had an issue with CRC before, so hopefully it shows up soon.

  21. #121
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    Ordered a cassette and chain with the free shipping promotion on the 21st, shipped on the 22nd and arrived today on the 31st.
    So 10 days including the day of shipping and day of arrival.
    No taxes or fees.

  22. #122
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    Quote Originally Posted by Slash5 View Post
    Ordered a cassette and chain with the free shipping promotion on the 21st, shipped on the 22nd and arrived today on the 31st.
    So 10 days including the day of shipping and day of arrival.
    No taxes or fees.
    Where in Canada are you?

  23. #123
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    Hamilton

  24. #124
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    Quote Originally Posted by Slash5 View Post
    Hamilton
    Interesting. I'm just outside Halifax and my package was dispatched one day before yours, but I have yet to see it.

  25. #125
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    Sometimes it's fast, sometimes it's not. Every one of my dozens of orders has shown up.

  26. #126
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    Quote Originally Posted by JoshM View Post
    Interesting. I'm just outside Halifax and my package was dispatched one day before yours, but I have yet to see it.
    That could be a logistical thing. I'm guessing, but there are likely more/quicker opportunities to get it to Toronto versus Halifax, then even possibly higher volume sorting, distribution, etc around the GTA.

  27. #127
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    Quote Originally Posted by nickboers View Post
    Sometimes it's fast, sometimes it's not. Every one of my dozens of orders has shown up.
    Same with me, and this is the very first thing of mine that has ever taken this long. I've never paid for the DHL courier and always go with the standard shipping. It comes to my house via Canadapost delivered to the door if they cant fit it in my mailbox.

  28. #128
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    Update: 10 business days and still no package.

    After 15 business days CRC will ask you to fill out a lost shipment form and resend the shipment.

  29. #129
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    Just received an order shipped on the 26th.

  30. #130
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    Quote Originally Posted by Slash5 View Post
    Just received an order shipped on the 26th.
    Bah!

  31. #131
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    I just received my shorts with lining yesterday, on the 9th business days. The longest it has ever taken me is 10 business days. I live in the GTA so that might help. Have always gotten lucky and never had to pay taxes, duties or even shipping since I only buy when it's free shipping on all orders.
    '11 Epic Comp, Shimano SPD M780, Giant Contact Switch-R, Specialized Ribcage, Bontrager Trip 200, Ergon GS1

  32. #132
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    Ordered some tires and tubes from CRC. Great prices and free shipping. I'll let you know how it went for shipping times and duty/taxes costs.

    Edit: Order shipped today, August 5th. I will follow my shipment through the parcel tracking number they gave me.


    Shipping history as of today, friday august 8.

    Date..............Hour.........Location........... ..........Description

    5/8/2014.......12:55.......WDM Online...............
    6/8/2014.......14:11.......National Hub..............Received and processed
    6/8/2014.......21:23.......International Hub.......Received and processed
    7/8/2014.......15:00.......International Hub.......Forwarded fo export
    8/8/2014.......08:05.......Montreal................... ..Received in destination country
    8/8/2014.......08:05.......Montreal................... ..Awaiting Customs clearance
    8/8/2014.......12:23.......Montreal................... ..Forwarded to delivery depot

    I think i will receive my package monday morning. I live 1 hour from Montreal.
    Last edited by MonkeyBone; 08-08-2014 at 12:46 PM.

  33. #133
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    I think it matters where they ship it from. I think they have some branches in Ontario?

  34. #134
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    Quote Originally Posted by YYZ View Post
    I think it matters where they ship it from. I think they have some branches in Ontario?
    If it's Chain Reaction Bicycle, maybe. Original name is Chain Reaction Cycle.
    Life is like a grindstone: whether it grinds you down or polishes you up depends on what you are made of.

  35. #135
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    I've ordered twice from them now, both times opted for the free shipping and I'm in Roslin, Ontario, about 20 minutes north of Belleville. Both times I have received the shipments in 5 business days or less, and I am yet to pay taxes or duties. My LBS can't even come close to these prices and for the most part I get my stuff faster ordering all the way from the UK than ordering it locally and waiting for the shop to have a large enough order or remember to actually do it!

  36. #136
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    My two cents for those who are still waiting for the delivery from CRC. Mine took ages to get delivered. Here are the details:
    My order was dispatched on July 25. Free shipping with no tracking number. I did received it today i.e. August 11 by Canada Post. No handling or duty fees but I had to pay taxes and the processing fees. There are no duties on bicycle parts as we all know (except wheels). I live in GTA and for those who say that they don't pay taxes etc. either you lie or got lucky. Had many orders from CRC or Wiggle and always had to pay taxes, processing fees and even delivery fees. That's the main reason I do not buy clothing from overseas.
    Cheers

  37. #137
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    Quote Originally Posted by cyclingRob View Post
    I live in GTA and for those who say that they don't pay taxes etc. either you lie or got lucky.
    You're likely on The List. If your name ends up on The List for whatever reason, Canada Customs will pull every last one of your parcels aside and slap it with all the applicable import taxes, duties, and fees. If you're not on The List your parcels will sail unmolested through the system most of the time, then once in a while one of your packages will get caught in the random inspections and hit with taxes & fees.

  38. #138
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    Liar.

    Quote Originally Posted by aerius View Post
    You're likely on The List. If your name ends up on The List for whatever reason, Canada Customs will pull every last one of your parcels aside and slap it with all the applicable import taxes, duties, and fees. If you're not on The List your parcels will sail unmolested through the system most of the time, then once in a while one of your packages will get caught in the random inspections and hit with taxes & fees.
    Nuke the entire site from orbit. It's the only way to be sure.

  39. #139
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    Quote Originally Posted by MonkeyBone View Post
    Ordered some tires and tubes from CRC. Great prices and free shipping. I'll let you know how it went for shipping times and duty/taxes costs.

    Edit: Order shipped today, August 5th. I will follow my shipment through the parcel tracking number they gave me.


    Shipping history as of today, friday august 8.

    Date..............Hour.........Location........... ..........Description

    5/8/2014.......12:55.......WDM Online...............
    6/8/2014.......14:11.......National Hub..............Received and processed
    6/8/2014.......21:23.......International Hub.......Received and processed
    7/8/2014.......15:00.......International Hub.......Forwarded fo export
    8/8/2014.......08:05.......Montreal................... ..Received in destination country
    8/8/2014.......08:05.......Montreal................... ..Awaiting Customs clearance
    8/8/2014.......12:23.......Montreal................... ..Forwarded to delivery depot

    I think i will receive my package monday morning. I live 1 hour from Montreal.
    Edit: Received my package today. Paid 30$ of taxes and duty fees. Not bad.
    Life is like a grindstone: whether it grinds you down or polishes you up depends on what you are made of.

  40. #140
    All my faucets is Moen.
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    Anyone have an up to date cupon code for CRC?

  41. #141
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    I've only ever had to pay tax on my orders. Never processing fees, delivery fees or duty.
    I do have a order that was shipped today, I expect it will be here by next Monday but at these prices, who cares if its a week or two late.
    Friends don't let friends cheer for the TML

  42. #142
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    Quote Originally Posted by Dgage View Post
    I've only ever had to pay tax on my orders. Never processing fees, delivery fees or duty.
    I do have a order that was shipped today, I expect it will be here by next Monday but at these prices, who cares if its a week or two late.
    My fork shipped today, let's make a race!



    Edit: Received my road tires on friday, will get the fork on monday.
    Last edited by MonkeyBone; 08-24-2014 at 07:42 AM.
    Life is like a grindstone: whether it grinds you down or polishes you up depends on what you are made of.

  43. #143
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    Got my fork, rebound adjuster won't move. Don't know what to do. Tried to turn it with an allen, i will strip it if i muscle it up.

    New stuff...
    Life is like a grindstone: whether it grinds you down or polishes you up depends on what you are made of.

  44. #144
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    Quote Originally Posted by Dgage View Post
    I've only ever had to pay tax on my orders. Never processing fees, delivery fees or duty.
    I do have a order that was shipped today, I expect it will be here by next Monday but at these prices, who cares if its a week or two late.
    My packaged arrived yesterday (Monday) as they said it would.
    Friends don't let friends cheer for the TML

  45. #145
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    RE: Chain Reaction Cycles shipping to Canada

    My package was delivered on the 7th business day to my door with their cheapest/free shipping option. $330 worth and no taxes, duties or fees. This is in contrast to my last package where I had to pay taxes and the processing fee. But that was bigger and I had to pick it up so maybe that's a possible catch for having to pay processing and taxes from CRC.
    Sent from my Lumia 920 using Board Express

  46. #146
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    Quote Originally Posted by aerius View Post
    You're likely on The List. If your name ends up on The List for whatever reason, Canada Customs will pull every last one of your parcels aside and slap it with all the applicable import taxes, duties, and fees. If you're not on The List your parcels will sail unmolested through the system most of the time, then once in a while one of your packages will get caught in the random inspections and hit with taxes & fees.
    I hope that's not true, but I do see a pattern on my shipments.
    I've bought from them 3 times so far; first time I got away without tax, but last two times were both taxed.
    The first time was shipped by basic untracked shipment, and last two times I was "upgraded" to priority shipping. Either I'm on The List since the 2nd shipment, or priority shipping got me special treatment thru Canada Customs.

  47. #147
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    ordered 2 xt 9 speed cassettes @51.49 each and 2 Sram PC 971 chains with conn link @ 16.99 on the 20th, and they were on my front porch when I came home from work today. Free shipping, no tax, no duty, no other charges.

  48. #148
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    I ordered some tires on the 17th, they were dispatched on the 18th...nothing yet (8 business days)

    hopefully soon!

  49. #149
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    Looking at ordering a wheelset from CRC but I'm worried about duty as from what I've been reading its the ONLY "bike part" that is hit with fees?

    Can anyone chime in on recent experience ordering a wheelset from CRC (or any other competitive online retailer? Canadian one would be nice especially if it means guaranteed no duty)

    Thanks in advance!

  50. #150
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    Quote Originally Posted by Konos View Post
    Looking at ordering a wheelset from CRC but I'm worried about duty as from what I've been reading its the ONLY "bike part" that is hit with fees?

    Can anyone chime in on recent experience ordering a wheelset from CRC (or any other competitive online retailer? Canadian one would be nice especially if it means guaranteed no duty)

    Thanks in advance!
    Duty is maximum 10$.
    Life is like a grindstone: whether it grinds you down or polishes you up depends on what you are made of.

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