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  1. #201
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    DHL brokerage fee was barely more than the Canada Post fee, I think 12 bux or something. But yeah, they will charge all the taxes and obscure duties on clothes that Canada Post often ignores.

    UPS in contrast, wanted $55 brokerage on a $20 item that was being replaced free under warranty.
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  2. #202
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    I've made about 20 orders with CRC over the last number of years. I've found that my goods usually arrive within two weeks (longer during busy times and holidays). I usually order enough to get the free shipping but try to keep it around $100 and I usually don't get dinged with tax and duty (sometime making multiple orders at once). I know for some items this is not possible but it seems the low value keeps customs uninterested.
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  3. #203
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    The multiple order works great.I find anything ive bought over 200 has been hit with duty.

  4. #204
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    My experience

    Quote Originally Posted by machine4321 View Post
    The multiple order works great.I find anything ive bought over 200 has been hit with duty.
    I try to keep it low so I also do multiple when possible. It is a hit and miss but I have actually counted and I get hit 1 out of 5 times. When I do have to pay , it is sometimes for taxes but other times their our extra handling charges ( this happened 1 out of 15 times).

    Here is what I have learned:

    -The border is overloaded and these is small meat and potatoes.
    -During the Christmas period there really is a BLITZ at customs. I would avoid late November to late January.

    Local businesses should be considered for their great service and fast replacement for parts. However, I use internet to save some money. My big purchases are usually done in Canada.

  5. #205
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    Ordered a 105 crankset on Sunday, arrived at noon today. Record time, no tax or brokerage.

  6. #206
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    Received a few small parts today.
    Order was $121.92, and was charged $6.10 GST, $12.16 PST and $9.95 handling.

  7. #207
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    Bought a helmet that was on sale last week. Had free shipping. Ordered on Saturday, shipped Monday and received Thurday. No customs charges.
    I always use PayPal though. Don't know if that affects anything.

  8. #208
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    Ordered shoes, pedals, and a tire on Friday, total ~$250 and I paid for express shipping (a mistake). Have never paid duty before on CRC. It arrived today and I was hit with $63.

    Lesson is, if you want it quick, just go to the LBS. If you can wait for the mail, order small and wait.

  9. #209
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    The smaller the order is the less likely it is to get duties charged to it.....The what I have figured out after 3 years of doing business with the CRC

  10. #210
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    Agreed. Small is good. Since CRC requires only 100 purchase, I always try to split up the transaction when possible. However, I am still getting charged 30% of the time. I also really try to make sure the savings are big .... because sometimes they have duty and sales taxes and handling. Finally, we must not forget how important it is to support our local bike shops. I talked to a guy who decided not to partner in on a successful bike shop because he couldn't believe how difficult it is to make a buck and how little they were paying their best mechanics. The guys who work in these shops have to love their job because it ain't for the money and let's face it, unless you guys are super mechanics we all need the local bike shop especially if you put in 100s of hours of biking and 1000s of miles in a year.

  11. #211
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    Everything I've ordered from CRC in the last year or so has been hit with taxes and the $9 fee from Canada Post, regardless of the cost. Either I'm on a list or CRC is or customs is getting more efficient.
    Getting hit with taxes is a pain but you'd pay taxes from the LBS too.
    This shipment was the slowest I've had - took a full 2 weeks.
    I'm a little worried about their announcement of tracking on all shipments - they don't say how they are going to be shipped.

  12. #212
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    I literally just got a package from CRC valued at $104 I got charged 13% hst , $10 for a processing fee and $5 for COD (cost of delivery). OK I can live with the HST charge. But processing fee and cost of delivery is't that why I pay for shipping in the first place.....I think I am goin to make way less purchases from CRC.....Because they changed their delivery options...Most or all the $100 and over free shipping methods is going to come through DHL...I just dont like to feel ripped of by these couriers. I all ready spend way too much money on mountain biking.

  13. #213
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    Quote Originally Posted by chaddwick25 View Post
    I literally just got a package from CRC valued at $104 I got charged 13% hst , $10 for a processing fee and $5 for COD (cost of delivery). OK I can live with the HST charge. But processing fee and cost of delivery is't that why I pay for shipping in the first place.....I think I am goin to make way less purchases from CRC.....Because they changed their delivery options...Most or all the $100 and over free shipping methods is going to come through DHL...I just dont like to feel ripped of by these couriers. I all ready spend way too much money on mountain biking.
    Yeah i noticed this too. I bet they did it because the old free option was untracked. That probably annoyed people, but not as much as tons of extra fees!

  14. #214
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    Quote Originally Posted by eragotte View Post
    Ordered shoes, pedals, and a tire on Friday, total ~$250 and I paid for express shipping (a mistake). Have never paid duty before on CRC. It arrived today and I was hit with $63.

    Lesson is, if you want it quick, just go to the LBS. If you can wait for the mail, order small and wait.
    do you have a breakdown of the $63 as it is not likely just duty.

  15. #215
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    Quote Originally Posted by chaddwick25 View Post
    I literally just got a package from CRC valued at $104 I got charged 13% hst , $10 for a processing fee and $5 for COD (cost of delivery). OK I can live with the HST charge. But processing fee and cost of delivery is't that why I pay for shipping in the first place.....I think I am goin to make way less purchases from CRC.....Because they changed their delivery options...Most or all the $100 and over free shipping methods is going to come through DHL...I just dont like to feel ripped of by these couriers. I all ready spend way too much money on mountain biking.
    C.O.D. is cash on delivery I bet and the charge is likely the cost of someone collecting the funds from you and forwarding those funds to CRC.

  16. #216
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    Quote Originally Posted by ol-crank View Post
    C.O.D. is cash on delivery I bet and the charge is likely the cost of someone collecting the funds from you and forwarding those funds to CRC.
    The funds aren't forwarded to CRC as they are not involved in the customs or brokerage fees. The COD fee is what the courier charges for paying the taxes up front so that the package can be released from customs. If you want to avoid the COD fee, don't pick a courier service and just use the standard shipping which is either Parcel Force or Royal Mail and would be delivered to you by Canada Post.
    Last edited by kwarwick; 06-08-2015 at 12:57 PM.

  17. #217
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    The COD fee is what the courier charges for paying the taxes up front so that the package can be released from customs.

    OK, we call that a disbursement/bond fee that the courier pays to clear and release the goods but I understand. I have maybe 6 or 7 shipments, all free shipping, and all without any duty or taxes and I know that I have been lucky so probably next time I buy from CRC I will get hit with all the extras just because I said this.

  18. #218
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    Unusual, but the last 2 times I ordered from CRC, I was hit with duty.

    Just as bad, they used Fedex. I live in Bolton, there's no FX dropoff in Bolton. After they *"attempted" to deliver to my house 2 times, they dropped them off in... Brampton. 30 Kms away.


    *Thanks Fedex for delivering only while normal people are at work.

  19. #219
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    Is CRC still using the RoyalMail to Canadapost shipping method?

    My last shipment was via DHL express and was here in 4 days. This was the free shipping option since the order was valued over $100. Ordered on a Tuesday at 6am local time, package was at my door Friday at 3pm. I live in rural Nova Scotia. I was super impressed.

    Order was a brand new rockshox pike. Even with a $130 customs ding, it was still $300 cheaper than both my local LBS's wanted for the exact same fork. I got hit with provincial sales tax on the fork, which I am trying to figure out if I can get a refund for or not.

  20. #220
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    Besides my LBS I'm using Jenson more and more, they include everything so there's no surprises.


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  21. #221
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    Quote Originally Posted by MontrealMarc View Post
    Besides my LBS I'm using Jenson more and more, they include everything so there's no surprises.
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    No surprises but hefty shipping fee and always pay taxes. One of the benefits of mail order is the chance of 13% savings if you don't get hit with taxes.
    Jenson has free shipping to Canada over $200, if you need a lot of stuff that's a great deal. However, the UK is a lot cheaper for some things.

  22. #222
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    Hey, got home yesterday to a DHL yellow notice in my mailbox. For my $164CAD order of two pairs of shorts and a shock pump they have tacked on $69.92 in taxes, duties and processing fees.

    naturally i will reject the order and DHL will ship it back and I will get a refund.

    Those in the USA and Canada who are on CRC's distribution list would have received an email a couple weeks ago saying all of their shipments are now tracked.

    What I just learned the above means is that everything now ships via courier rather than cheap Royal Mail. I have thousands of dollars worth of orders over the years and I must be very lucky as I can never recall being charged for any duties or taxes on anything ever.

    It's unfortunate, but i can no longer use CRC as great as they have been over the years.

    So beware, there is now no possible way of avoiding any and all duties, taxes and "brokerage" charges on your shipments.

  23. #223
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    Quote Originally Posted by Rex Luthor View Post
    Hey, got home yesterday to a DHL yellow notice in my mailbox. For my $164CAD order of two pairs of shorts and a shock pump they have tacked on $69.92 in taxes, duties and processing fees.

    naturally i will reject the order and DHL will ship it back and I will get a refund.

    Those in the USA and Canada who are on CRC's distribution list would have received an email a couple weeks ago saying all of their shipments are now tracked.

    What I just learned the above means is that everything now ships via courier rather than cheap Royal Mail. I have thousands of dollars worth of orders over the years and I must be very lucky as I can never recall being charged for any duties or taxes on anything ever.

    It's unfortunate, but i can no longer use CRC as great as they have been over the years.

    So beware, there is now no possible way of avoiding any and all duties, taxes and "brokerage" charges on your shipments.
    That sucks, if true.

    Did you pay anything extra for this order that was sent DHL? In the past DHL was only used for their higher priority shipping and you had to pay extra for it. Otherwise they would ship via Parcel Force (tracked) courier or via Royal Mail (untracked). In both cases the final delivery was done by CanadaPost.

    I find it hard to believe they are using DHL for their "free" shipping now, as that would cost them a small fortune.

  24. #224
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    I cannot make this stuff up....well I can but I don't tell tales.

    The shipment was out of their warranty area. So they discounted two pairs of shorts for me in light of a warranty (technically out-of-warranty thus a discount) issue and then I added a shock pump.

    The rep said great and said it's shipped. That was on Tuesday so 48 hours from CRC to North Van is impressive as delivery was attempted yesterday.

    You can go to their shipping details on their site and they have not changed. They make it appear as there is a basic free service. It is ALL tracked now.

    Here is my reply from them this morning:

    "Hi Jason
    Thanks for your e mail.

    To improve customer experience we have recently stated moving to a fully tracked shipping service to ensure our customers receive their orders in a quick and reliable time frame.

    Unfortunately customs charges and fees for processing orders through customs our outside of our control. This is explained on our delivery page of our website here: *Shipping | Chain Reaction Cycles

    As our couriers fast track orders through the customs process to ensure orders are delivered quickly they sometimes add on a handling fee. We do advise on our website that any extra costs for customs/handling fees must be covered by the customer.

    I am sorry if you were unaware that orders being imported into Canada may be subject to additional charges.

    If the order is refused DHL will return it to us for a full refund.

    We do appreciate you taking time to provide us with your feedback. Please be assured, we are listening closely to all feedback and we work hard on continual improvements to give you a really good shopping experience.

  25. #225
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    Quote Originally Posted by Slash5 View Post
    No surprises but hefty shipping fee and always pay taxes. One of the benefits of mail order is the chance of 13% savings if you don't get hit with taxes.
    Jenson has free shipping to Canada over $200, if you need a lot of stuff that's a great deal. However, the UK is a lot cheaper for some things.
    Since when has Jenson had free shipping to Canada on orders over $200?! I've always had to pay for FedEx. Great service though, if you need something fast... usually 1-2 days to receive my order in Toronto.

  26. #226
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    And here's my reply to the above:

    So you no longer offer a royal mail choice for any orders?

    I did see your blurb about moving to tracked orders and am very well aware of import charges, however that is the whole point of using regular mail: they never impose such charges and couriers ALWAYS do.

    You guys will kill your sales to Canada with this move. I don't know if that's a big enough market to be concerned with but every Canadian knows to avoid couriers if shipping into Canada.

    So just to confirm, by refusing delivery this will get back to you through DHL no problem? Is that aspect trackable?


    And their reply:

    Hi
    Thank you for taking time to provide us with your feedback.

    Please be assured, we are listening closely to all feedback and we work hard on continual improvements to give you a really good shopping experience.

    I can also confirm that if the order is refused then the goods will be returned to us by DHL for a full refund.

    Should you require further assistance, please do not hesitate to contact us.

  27. #227
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    Quote Originally Posted by Rex Luthor View Post
    I cannot make this stuff up....well I can but I don't tell tales.

    The shipment was out of their warranty area. So they discounted two pairs of shorts for me in light of a warranty (technically out-of-warranty thus a discount) issue and then I added a shock pump.

    The rep said great and said it's shipped. That was on Tuesday so 48 hours from CRC to North Van is impressive as delivery was attempted yesterday.

    You can go to their shipping details on their site and they have not changed. They make it appear as there is a basic free service. It is ALL tracked now.

    Here is my reply from them this morning:

    "Hi Jason
    Thanks for your e mail.

    To improve customer experience we have recently stated moving to a fully tracked shipping service to ensure our customers receive their orders in a quick and reliable time frame.

    Unfortunately customs charges and fees for processing orders through customs our outside of our control. This is explained on our delivery page of our website here: *Shipping | Chain Reaction Cycles

    As our couriers fast track orders through the customs process to ensure orders are delivered quickly they sometimes add on a handling fee. We do advise on our website that any extra costs for customs/handling fees must be covered by the customer.

    I am sorry if you were unaware that orders being imported into Canada may be subject to additional charges.

    If the order is refused DHL will return it to us for a full refund.

    We do appreciate you taking time to provide us with your feedback. Please be assured, we are listening closely to all feedback and we work hard on continual improvements to give you a really good shopping experience.
    OK, that explains why they used DHL... I had the same thing happen a few years ago on a warranty replacement.

    I would bet they still use Parcel Force for the "free" shipping. I think all their new policy means is they will no longer use the untracked Royal Mail.

  28. #228
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    kwarwick, I'll ask them and reply here.

  29. #229
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    Quote Originally Posted by Rex Luthor View Post
    kwarwick, I'll ask them and reply here.
    I just wanted to emphasize there is an important distinction between ParcelForce and most other couriers (DHL, UPS, etc). ParcelForce is a courier service of sorts, but it comes into Canada as a priority mail service and is then handled by Canada Post for the final delivery. This means you will most likely (but not always) get dinged for HST, and a $10 handling fee but that's it. None of those bull-sh*t brokerage fees and COD fees that other couriers charge.

    Sure I'd love to have it come in totally free, but Parcel Force is probably the next best thing in my experience.

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    Yes, I knew that's what you were getting at and am aware of how Parcel Force works and hands off to Canada Post.

    I believe you may be correct and I will confirm with them. I did make the assumption it was all DHL now.

  31. #231
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    Quote Originally Posted by kwarwick View Post
    Since when has Jenson had free shipping to Canada on orders over $200?! I've always had to pay for FedEx. Great service though, if you need something fast... usually 1-2 days to receive my order in Toronto.
    Earlier in May they had a deal with free shipping to Canada for $175. Saved more than $50 US shipping on some wire bead 29+ tires - and saved probably close to $150 on the tires.

  32. #232
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    Quote Originally Posted by Slash5 View Post
    Earlier in May they had a deal with free shipping to Canada for $175. Saved more than $50 US shipping on some wire bead 29+ tires - and saved probably close to $150 on the tires.
    Sweet deal. Funny thing I looked at Jenson this morning and I could swear I there was a shipping promo for Canada but when I looked again this afternoon I see no signs of it.

  33. #233
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    Quote Originally Posted by kwarwick View Post
    Sweet deal. Funny thing I looked at Jenson this morning and I could swear I there was a shipping promo for Canada but when I looked again this afternoon I see no signs of it.
    FREE SHIPPING TO CANADA for orders of $200 | Use Promo Code "CANSHIP200"
    The problem with it being a promo is you can't stack it with other promos - at least I couldn't when I tried.

  34. #234
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    Quote Originally Posted by kwarwick View Post
    Sweet deal. Funny thing I looked at Jenson this morning and I could swear I there was a shipping promo for Canada but when I looked again this afternoon I see no signs of it.
    it comes and goes throughout the same day even.

    I ordered 2 weeks ago...filled my basket in the morning, used CANSHIP150.

    Went to checkout that night, it had expired...but CANSHIP175 was active.

    As for the CRC issue, i had the same problem with On One UK (shipping via DHL) this winter.

    $415 CAD order from the UK (bike parts).

    $214 in charges by DHL.

    The issue turned out to be Canada Customs, not DHL.

    Long story short, I paid $313 USD, CC felt it was British Pounds so converted it to almost $600 CAD.

    Then they called the whole thing "clothing" when only $110 USD of it was and charged 18% duty on it all.

    I called On One and they said I could just refuse the package or fight with CC.

    I accepted the package and paid.

    I did the dispute with Canada Customs....2 months later, got a refund of about $135 IIRC.

    More recently, a small order came from them via Canada Post...no charges whatsoever.

    I just placed an order from Wiggle (a road wheelset) with free shipping, I asked for regular mail...we shall see.
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  35. #235
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    Quote Originally Posted by Swerny View Post
    Then they called the whole thing "clothing" when only $110 USD of it was and charged 18% duty on it all.
    I had a similar problem with a Wiggle order years ago. Instead of the typical declaration of "bike parts or bike accessories" that CRC typically uses, Wiggle's declaration was annoyingly specific for each line item... so the bike gloves were clothing... the bike light was lighting equipment. I ended up being assessed HST + duty on pretty much the whole shipment...

    I haven't ordered from Wiggle since that.

  36. #236
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    Quote Originally Posted by kwarwick View Post
    OK, that explains why they used DHL... I had the same thing happen a few years ago on a warranty replacement.

    I would bet they still use Parcel Force for the "free" shipping. I think all their new policy means is they will no longer use the untracked Royal Mail.
    Quote Originally Posted by kwarwick View Post
    I just wanted to emphasize there is an important distinction between ParcelForce and most other couriers (DHL, UPS, etc). ParcelForce is a courier service of sorts, but it comes into Canada as a priority mail service and is then handled by Canada Post for the final delivery. This means you will most likely (but not always) get dinged for HST, and a $10 handling fee but that's it. None of those bull-sh*t brokerage fees and COD fees that other couriers charge.

    Sure I'd love to have it come in totally free, but Parcel Force is probably the next best thing in my experience.
    Its all DHL now, no more ParcelForce. This is my email with them a couple days ago.



    Hi, Is there still an option for the parcel force untracked delivery service to Canada? Some people I've talked to are saying it all comes DHL now and are paying ridiculous fees that DHL charges compared to the old Canada Post delivery. Thanks

    Hi,

    Thanks for your email.

    At this moment we do not offer a non-tracked service to Canada, however due to the feedback we have received from customs we are looking into maybe providing this option again.

    In the meantime sorry for any inconvenience caused.
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  37. #237
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    Quote Originally Posted by Bikin' Bric View Post
    Its all DHL now, no more ParcelForce. This is my email with them a couple days ago.
    I think you may have confused them with your question... you asked if there was still parcelforce untracked delivery service, but ParcelForce is a *tracked* delivery service, and royal mail is the untracked one.

  38. #238
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    Quote Originally Posted by kwarwick View Post
    OK, that explains why they used DHL... I had the same thing happen a few years ago on a warranty replacement.

    I would bet they still use Parcel Force for the "free" shipping. I think all their new policy means is they will no longer use the untracked Royal Mail.
    Quote Originally Posted by kwarwick View Post
    I think you may have confused them with your question... you asked if there was still parcelforce untracked delivery service, but ParcelForce is a *tracked* delivery service, and royal mail is the untracked one.
    Either way, everyone I know who has gotten an order from them has had it come DHL with lots of fees with the free shipping.
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    If its coming through dhl I wont be buying from them anymore. I always get ridiculous h

    Charges from them. 20.00 on a waranty xt cassette. Its only a 50.00 item to begin with.

  40. #240
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    I sure hope they will use parcel force still. Ive been hit or miss on brokerage and taxes with them. Even if you get it its still only $10brockerage and HST through canada post.

    I recently got a DHL order that was $110 with $38 of brokerage, duty and taxes. BS....

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    My ask of CRC on Friday (after my DHL bill):

    "Ok, I need to know this because it is going to dictate whether it is possible to order from you in the future.

    If I place an order and choose the basic free delivery option, who is the carrier? or does it vary? I have been told (not by CRC) that DHL is your premium offering and DHL was chosen as this went thru via your warranty area.

    Parcel Force hands off to Canada Post, in which case i'd have been charged little or nothing to receive that.

    Anyway, be nice to know as I do like you guys and it would suck if you were no longer an economical source for bike parts due to inflated (by the couriers) import charges."


    And my reply from CRC this Monday morning:

    "Hi Jason

    Thanks for your e mail.

    At present the standard delivery option to Canada is DHL Express. However our shipping managers are currently listening to the feedback from our Canadian customers to come up with a resolution to this problem so there may be changes made to this service in the near future."


    I'm sure they'll change this soon.

  42. #242
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    Quote Originally Posted by Rex Luthor View Post
    My ask of CRC on Friday (after my DHL bill):

    "Ok, I need to know this because it is going to dictate whether it is possible to order from you in the future.

    If I place an order and choose the basic free delivery option, who is the carrier? or does it vary? I have been told (not by CRC) that DHL is your premium offering and DHL was chosen as this went thru via your warranty area.

    Parcel Force hands off to Canada Post, in which case i'd have been charged little or nothing to receive that.

    Anyway, be nice to know as I do like you guys and it would suck if you were no longer an economical source for bike parts due to inflated (by the couriers) import charges."


    And my reply from CRC this Monday morning:

    "Hi Jason

    Thanks for your e mail.

    At present the standard delivery option to Canada is DHL Express. However our shipping managers are currently listening to the feedback from our Canadian customers to come up with a resolution to this problem so there may be changes made to this service in the near future."


    I'm sure they'll change this soon.
    Thanks for getting a definitive answer from them!

    I think I'll send CRC an email to let them know I won't be ordering anything futher from them until they change this. Such a shame, they were my go to store for bike related items. I probably placed 30-40 orders with them in the last 10 years.

  43. #243
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    CRC Response

    Hi Karl,

    Thanks for your email.

    To improve customer experience we have recently started moving to a fully tracked shipping service to ensure our customers receive their orders in a quick and reliable time frame. This change was made based on customer feedback.

    Our standard shipping courier to Canada is now DHL Express. Due to the large volume of orders placed every day our warehouse systems are highly automated, this means that when you select standard tracked or priority tracked we are unable to manually select the shipping method. So your order may go DHL Express, FedEx or Parcel Force. A decision as to the best method to send your order is made automatically at the point of dispatch, this decision is based on a number of factors such as destination, weight, dimensions etc.

    The only way to currently guarantee that your order is not sent by DHL, would be to select and pay for a FedEx tracked service.

    Customs charges and fees for processing orders through customs are outside of our control. This is explained on our delivery page of our website here: *Shipping | Chain Reaction Cycles

    I am sorry for any inconvenience these changes may cause.

    We do appreciate you taking time to provide us with your feedback. Please be assured, we are listening closely to all feedback and we work hard on continual improvements to give you a really good shopping experience.


    If you have any further queries, please do not hesitate to contact us.

    Thanks,

    Kenny

    ----- Karl Warwick Wrote -----

    Hello,

    I understand that CRC has recently changed their shipping methods for orders bound for Canada and that DHL is now the standard method used.

    I just want to voice my extreme displeasure with this change as DHL (like many couriers) charges excessive brokerage fees for orders that they clear through Canadian customs. The previous methods of ParcelForce and Royal mail were much preferred in that they were handled by Canada Post for delivery and had a reasonable $10 handling fee. I'm not sure why the change, but it will significantly increase the cost for the customer, and means I won't be placing further orders with CRC until this policy is changed.

    I've purchased 40 or more orders in the past 10 years so hopefully my concerns will carry some weight with your management and they will consider changing this policy.

    Regards,

    Karl

  44. #244
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    Sort of related, but it's Wiggle not CRC.

    I just ordered a set of road wheels and a cassette from Wiggle with "free" shipping. Total was about $160 CAD.

    I got a text message from DHL advising of fees of approx $35 CAD.

    A bit of bloat there for sure.

    Not sure if they used DHL because of the size of the box or if that's regular practice now for them.
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  45. #245
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    sounds like HST plus their $10 brokerage + $4 COD.

    The COD piece is funny as it can only be for the COD aspect of all the charges that DHL are imposing. Or I guess they have to charge COD for the taxes they are the agent for?

    Simply shipping an item to Canada is no good unless the carrier is known. E-tailers outside of Canada but shipping to Canada must find Canada a complete anomaly, no? Whereas other areas want tracking + fast we just want the complete opposite.

  46. #246
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    Quote Originally Posted by Rex Luthor View Post
    sounds like HST plus their $10 brokerage + $4 COD.

    The COD piece is funny as it can only be for the COD aspect of all the charges that DHL are imposing. Or I guess they have to charge COD for the taxes they are the agent for?

    Simply shipping an item to Canada is no good unless the carrier is known. E-tailers outside of Canada but shipping to Canada must find Canada a complete anomaly, no? Whereas other areas want tracking + fast we just want the complete opposite.
    I wish I could get the full story behind this change. While I understand they probably had issues with items sent via un-tracked Royal Mail, I can't for the life of me understand what was wrong with using ParcelForce? Only thing I can figure is ParcelForce costs them too much and they got a better deal from DHL.

    Hey if I was DHL I'd cut them a "special" deal knowing I'd make it up on the back end with all the extra brokerage charges, but that's probably not the best business model. ;-)

  47. #247
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    I just ordered some pedals and got the DHL confirmation e-mail. I'll let everyone know how much it costs.....

  48. #248
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    Received an order yesterday.

    I was below a hundred, so paid 9.99 for shipping.


    CRC Invoice total = 90.43

    DHL Invoice total = 26.54

    Breakdown from the DHL invoice - maybe I be stupid, but I be missing something in their maths...

    Goods and Taxes
    Value of Goods - 80.44
    Value for Tax - 80.43
    Tax: GST-4.01, PST-6.43

    Description of dispersing Charges.
    HST - 10.44 + 0 tax
    Processing Fee - 10.00 + 1.30 tax
    COD Fee - 4.25 + .55 tax

    Subtotal - 20.68 + 5.86 tax

    Total - 26.54
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  49. #249
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    No good

    Had two orders shiped this week to Alberta. FYI:

    Order 1
    Subtotal $33.98
    Shiping: $9.99
    Total: $43.97
    Fees: $18.98 (43%)



    Order 2
    Subtotal: $288.90
    Shipping: $7.99
    Total: $296.89
    DHL Fees: $37.95 (13%)


    Sucks, but it's not a deal-breaker on the larger order.

  50. #250
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    So not too bad - about $15 compared to the 9.50 from Canada Post. A pain on a small order but not a big deal on a larger order. Biggest issue is always getting nailed on taxes rather than the usual chance of not getting taxes/fee from Canada Post.

  51. #251
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    Just picked up a order from the post office on Saturday..value of around $140.00... no taxes, no duty or handling fees. Just handed me the parcel and said have a nice day.
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  52. #252
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    Seems really hit or miss. I hate dealing with DHL, UPS or Fedex.

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    I do not believe it is really hit or miss. One can no longer have CRC send Royal Mail, so if you picked up from the post office then your order was simply placed before their change (which was in last couple of weeks) to tracked shipping for ALL shipments.

    I too hate dealing with UPS, DHL, Purolator, etc. But then the service i get from most LBS's isn't any better. I figure CRC will go back to Royal Mail: it's good business. I hope so.

  54. #254
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    Quote Originally Posted by Rex Luthor View Post
    I do not believe it is really hit or miss. One can no longer have CRC send Royal Mail, so if you picked up from the post office then your order was simply placed before their change (which was in last couple of weeks) to tracked shipping for ALL shipments.

    I too hate dealing with UPS, DHL, Purolator, etc. But then the service i get from most LBS's isn't any better. I figure CRC will go back to Royal Mail: it's good business. I hope so.
    Keep in mind that ParcelForce is still technically one of their methods, you just don't get to pick it. Once in a while I've had ParcelForce shipments get through customs without being dinged by customs, so that could also explain it too.

  55. #255
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    Just received $300 dollar order though DHL - paid HST + $15 service fee. They did send me a txt and I was able to pay on-line before delivery so that it would be dropped off at my door which was helpful.

  56. #256
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    They have their $10 brokerage + $4COD fee. The rest of the charges are duty and taxes. For most bike parts there is no duty (I cannot think of any there is duty on). For clothing it's a fortune. BUT, I would never order Endura stuff out of North America. I've never had to pay anything other than shipping (and that was always free) so to learn that tracked shipping = full duties and all else eliminates me from using CRC again, that's all.

  57. #257
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    Just got a text advising me of $51.40 in fees due to DHL (Order of $240.93 - BB7s,Crankset, Pump, BB tool, Brake Cables). Closest I can come to their amount is that I paid tax on $260.93 (there's the 20 off 200 promo) plus the $15 DHL fee with tax on that as well (totals $50.87). Unless there is something that's getting extra duty on it. Unsurprisingly they don't break down the cost.

    I'll probably be rethinking CRC going forward.
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  58. #258
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    Quote Originally Posted by madaxc View Post

    I'll probably be rethinking CRC going forward.
    They have lost my business until they sort their shipping "issue" out.

    Best thing we can do is mass mail them requesting a "Postal" shipping service back to America.

    I just sent them a short, polite message, telling them I won't be ordering from them until I can receive my packages via Canada Post again.
    I myself alone won't make much difference but if we all (Canadians/Americans) express our discontent, I'm pretty sure they'll do something about it. Canada and USA have to be a pretty important part of their market.

    Here's the link to their message form btw, it will take you only 2 minutes to send them something:

    Â*Contact Us | Chain Reaction Cycles


    Cheers!

  59. #259
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    Already sent them a note from my old account indicating this. Will send them one from my current account saying the same.
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  60. #260
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    Quote Originally Posted by RicThot View Post
    They have lost my business until they sort their shipping "issue" out.

    Best thing we can do is mass mail them requesting a "Postal" shipping service back to America.

    I just sent them a short, polite message, telling them I won't be ordering from them until I can receive my packages via Canada Post again.
    I myself alone won't make much difference but if we all (Canadians/Americans) express our discontent, I'm pretty sure they'll do something about it. Canada and USA have to be a pretty important part of their market.

    Here's the link to their message form btw, it will take you only 2 minutes to send them something:

    Â*Contact Us | Chain Reaction Cycles


    Cheers!
    Message sent. Hopefully if enough people send a note it will make them reconsider.

  61. #261
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    We asked, and THEY LISTENED !!!!

    Just received this in my inbox:

    Chain Reaction Cycles shipping to Canada-crc_shipping.jpg

  62. #262
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    Perfect!

  63. #263
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    Good news indeed!

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    I received a similar message this morning as well. That's what I call great customer service. Give the purchasers the options they want.

    Thanks to RicThot for getting the ball rolling on sending feedback to CRC. It goes to show what can happen when we are proactive and not just b1tching about things that we don't like.

  65. #265
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    Quote Originally Posted by Mikhs View Post
    Thanks to RicThot for getting the ball rolling on sending feedback to CRC. It goes to show what can happen when we are proactive and not just b1tching about things that we don't like.
    Actually, if you look back through this thread, I believe it was a few other people (myself included) who got the ball rolling by providing our feedback via email to CRC.

    I agree that being proactive here probably helped a lot to get that shipping policy change reversed.

  66. #266
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    Quote Originally Posted by kwarwick View Post
    Actually, if you look back through this thread, I believe it was a few other people (myself included) who got the ball rolling by providing our feedback via email to CRC.

    I agree that being proactive here probably helped a lot to get that shipping policy change reversed.
    Sorry about the slight kwarwick. I probably did see it mentioned earlier but didn't get around doing anything about it. Thanks to all that did send a message to CRC.

  67. #267
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    Good job folks!
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  68. #268
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  69. #269
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    That's great. Thanks to all that provided feedback to CRC!

    As a side note, my package was delivered to me today, which surprised me with the holiday. Package took 3 days to get to me from England, so at least I got some speed out of the additional cost... DHL delivered from an unmarked compact car (you could see there were a bunch of parcels sitting in the back seat). Weird.
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  70. #270
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    Quote Originally Posted by madaxc View Post
    DHL delivered from an unmarked compact car (you could see there were a bunch of parcels sitting in the back seat). Weird.
    Is DHL using Uber as a subcontractor?

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  71. #271
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    Quote Originally Posted by madaxc View Post
    That's great. Thanks to all that provided feedback to CRC!

    As a side note, my package was delivered to me today, which surprised me with the holiday. Package took 3 days to get to me from England, so at least I got some speed out of the additional cost... DHL delivered from an unmarked compact car (you could see there were a bunch of parcels sitting in the back seat). Weird.
    Are you a rural customer? Sometimes I find freight forwarders will use subcontractors to complete the odds & odds in outlying areas. DHL's business in NA isn't like what it is in Europe.
    Todd

  72. #272
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    Great news! Thanks for posting and letting us know.

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    My experiance with CRC

    New Member here.

    decided to start upgrade my Trance X4 and get rid of the Alivio stuff. CRC's prices allowed me to pick XT rear and frotn Derailer, XT rear shifter, slx Casette, and KMC chain. Now I will be 10 speed vs 9, and have the sweet clutched rear derailer only available to 10 speeds.

    I placed my order on Friday, used the Canada 20 bucks off, and my free shipping options due to order over $100, were tracked and not tracked. I believe the not tracked is regular post. I chose the tracked option and it has been DHL, and I am quite impressed with thier tracking. All weekend I was able to watcht he item cross the atlantic and hit customs and go out for delivery today. I missed delivery due to work but have signed for them to drop off tomorrow after paying the fee's which I recieved a text about.

    When you check your tracking you will see an option to sign up for SMS and email notifications. this is how I learned I could pre pay the fees of $33.19, for an order with cost of $231.45. way better than my LBS which I went to first to price parts, they wanted $180 just for a rear slx 9 speed derailer. Mec.ca wanted 318 after tx for SLX 10 speed cassette, RD, chain, and shifters.

    Best prices by far, so far the DHL has been a success. My next order I will choose non tracked and see if it arrives at the post office with no fees.
    Last edited by Bullyveldt; 07-06-2015 at 11:32 AM. Reason: missed second part of post

  74. #274
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    Quote Originally Posted by Bullyveldt View Post
    New Member here.

    decided to start upgrade my Trance X4 and get rid of the Alivio stuff. CRC's prices allowed me to pick XT rear and frotn Derailer, XT rear shifter, slx Casette, and KMC chain. Now I will be 10 speed vs 9, and have the sweet clutched rear derailer only available to 10 speeds.

    I placed my order on Friday, used the Canada 20 bucks off, and my free shipping options due to order over $100, were tracked and not tracked. I believe the not tracked is regular post. I chose the tracked option and it has been DHL, and I am quite impressed with thier tracking. All weekend I was able to watcht he item cross the atlantic and hit customs and go out for delivery today. I missed delivery due to work but have signed for them to drop off tomorrow after paying the fee's which I recieved a text about.

    When you check your tracking you will see an option to sign up for SMS and email notifications. this is how I learned I could pre pay the fees of $33.19, for an order with cost of $231.45. way better than my LBS which I went to first to price parts, they wanted $180 just for a rear slx 9 speed derailer. Mec.ca wanted 318 after tx for SLX 10 speed cassette, RD, chain, and shifters.

    Best prices by far, so far the DHL has been a success. My next order I will choose non tracked and see if it arrives at the post office with no fees.
    CRC are really great, almost no one can't beat their prices, and probably no one can beat their awesome customer service.

    I bought a frame from them a year ago, frame arrived and was damaged, head tube was ovalized... I contacted them with a warranty claim, it was an awesome experience. They arranged a pickup at my place with DHL to ship the damaged frame back to them, free of charge (under warranty). They told me, send us a scan of the DHL shipping slip once they leave your place and we'll ship a new one right away.

    So I sent them a scan of the DHL shipping slip, same day I had a new frame in the mail and it arrived in Canada 4 days later at no extra charge.

    I didn't even have to wait for them to get the damaged frame back. I was pretty impressed.

    Regarding DHL, it's not that they offer a bad service, on the contrary, I've always had success with them... the issue was that most people dealing with CRC and other online retailers do it for a reason: to save as much $$$ as possible. That includes the gamble of saving duties and taxes, which can only happen via royal mail / Canada Post. I got my shipments free of ANY fees 2 times out of 3, saving a pretty good amount of money in the process... that's why people (myself included) weren't too happy to lose the postal shipping service.

    Cheers!

  75. #275
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    Quote Originally Posted by -Todd- View Post
    Are you a rural customer? Sometimes I find freight forwarders will use subcontractors to complete the odds & odds in outlying areas. DHL's business in NA isn't like what it is in Europe.
    I wouldn't consider Barrie rural! I assume that's what happened though. I was very surprised to receive a delivery on Canada Day regardless of carrier.
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  76. #276
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    Wonder how much duty on my SPD hiking boots?

    Date :*2015/07/09
    Time :*07:59
    Location:*MONTREAL
    Description:*Item has been presented to Canada Border Services Agency for customs review.
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  77. #277
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    From my experience, footwear should just be taxes. At least US to Canada is duty free.

    worst case and you do get a rape notice, simply refuse the shipment and it will courier back to them for full credit at their cost.

    Then reorder via the free postal option.

    I just did that myself.

  78. #278
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    Quote Originally Posted by RockyJo1 View Post
    Date :*2015/07/09
    Time :*07:59
    Location:*MONTREAL
    Description:*Item has been presented to Canada Border Services Agency for customs review.
    Check the CBSA website:

    Chapter 64 - T2015

    The import fees are usually based on where the item is manufactured... lots of items fall under the applicable preferential tarrif, which is free to import but applicable to sale taxes.

    If your boots aren't covered by the applicable preferential tarrif, you may be facing a 20% fee for importing footwear to Canada + applicable sale taxes...it can get ugly sometimes.

    Oh by the way, there's a chance free postal service will be subject to the same fees, it's really a gamble.

  79. #279
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    Yes, the duty on shoes is pretty steep - I often thought about ordering winter shoes but that's always stopped me. CRC seems to put bike parts on everything so you may be OK.

  80. #280
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    Shipped last Friday night Canada post tracking tells me delivery tomorrow. $185 can. Not available on the North American Shimano website.
    Last edited by RockyJo1; 07-10-2015 at 08:15 AM.
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  81. #281
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    $26 in tax and $10 extra for shipping. Total $221. 7 days on shipping.
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  82. #282
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    Just bought a tire and new pads on the 28th of July. According to my parcel force tracking number, I was given a slip to go pick it up at my post office. I have no slip, nor has my post office have anything under my address. WTF is happening?

  83. #283
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    Usually the tracking number will work on the Canada Post site as well - anything there?

  84. #284
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    Quote Originally Posted by YYZ View Post
    Just bought a tire and new pads on the 28th of July. According to my parcel force tracking number, I was given a slip to go pick it up at my post office. I have no slip, nor has my post office have anything under my address. WTF is happening?
    This has nothing to do with parcel force at this point, they're getting the tracking updates from Canada Post once it reach Canada so check your tracking number on Canada Post website and call them if you haven't received the card... Sometimes you also get the notice card a day or so after thee tracking status update.

  85. #285
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    Thanks for the tip guys. I plugged in the numebr on the Canada Post website and it says the same thing, that there was an attempted delivery and a card was left. It has been 3 days since this status has been updated so I guess I will have to give them a call tomorrow.

  86. #286
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    Quote Originally Posted by YYZ View Post
    Thanks for the tip guys. I plugged in the numebr on the Canada Post website and it says the same thing, that there was an attempted delivery and a card was left. It has been 3 days since this status has been updated so I guess I will have to give them a call tomorrow.
    If you know the post office that your parcels typically get held at you could drop by there and ask if they have a package for you... you don't actually need the card to pick up the item as long as you can show ID to prove you are the recipient (correct address and name).

  87. #287
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    Yes I had done so. I went this afternoon and they said that there was nothing under my address.

  88. #288
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    Quote Originally Posted by YYZ View Post
    Yes I had done so. I went this afternoon and they said that there was nothing under my address.
    In my experience the Canada Post tracking will tell you which post office the package is waiting for pickup at. There is also usually (at least in my area) a 1 *business day* delay between the card to pick up being left and the item actually arriving at the post office (in my neighbourhood a Shoppers Drug Mart).

  89. #289
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    I am happy to report that an order I placed with Chain Reaction since they have reinstated the Royal Mail option, arrived at my post office with zero owing upon pick-up. It was a small order of C$110 consisting of a cassette, chain ring and brake pads. It did take slightly longer than two weeks to get here but I am okay with that.

  90. #290
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    That's good news. I also placed a "test" order shipped via Royal Mail on the 22nd of July, but I'm still waiting for it to arrive. *fingers crossed*

  91. #291
    Drinkin' the 29er KoolAid
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    My $120 order arrived yesterday via Canada Post with no additional charges due.

  92. #292
    Drinkin' the 29er KoolAid
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    By the way, the "Royal Mail" option doesn't appear to really be that. My package that I opted to be shipped by Royal Mail actually arrived with PostNL labeling. PostNL is Netherlands postal service. This somewhat indirect shipping method likely explains the almost 3 weeks of transit time.

  93. #293
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    not sure what happened, but i just made an order for parts totalling $262.

    I chose the first free shipping option via Canada Post...and I got a Parcelforce tracking #.

    Today I got a Canada Post door knocker saying i owe $68 "customs".

    That's double what i expected to pay.

    Should i just decline the package?

    Did i do something wrong?
    Mike
    Toronto, Canada
    2016 Trek Farley 7
    2015 RSD Mayor Bluto (sold)
    2014 Giant TCX SLR1
    2012 Giant TCR Advanced SL3

  94. #294
    YYZ
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    CRC gives you 2 free shipping option when purchasing over 100 bucks worth of stuff. Their is a Standard method and a Standard 'Tracked'. I'm guessing you picked the tracked option as duties go along with it.

  95. #295
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    Or it could have been something other than bike parts.. A jersey, shoes, gloves, anything like that will have import duty.

  96. #296
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    That's what I was thinking. $9.50 for Canada Post, about $35 taxes. Something got $23 duty.
    Seems to me clothes are 13%, shoes are 18%. I had one shipment where they charged the 13% bike duty incorrectly on parts. There is a method of disputing the duty but I didn't bother, wasn't enough to be worth the effort.

    I'd pay the money and suck it up. With the $23 difference you probably still got a good deal.
    I've found over the last year or so I've been caught with the taxes every time from CRC and from most of the UK vendors.

  97. #297
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    Thanks for the replies guys, i know i picked the Canada Post option.

    I only ordered parts...an Ultegra crankset and a pair tires/tubes.

    I got a reply from CRC stating the following (i bolded the interesting parts).

    So, despite posting "they had listened"...you can still get hit with customs fees seeing how even if you choose the Canada Post option, if it goes via Parcel Force....you are stuck.

    It's about an extra $30 on a $260 order....I'll suck it up and pay, but just beware everyone you can still get hit.

    Hi Mike,

    Thank you for getting in touch and we are sorry that you have had to contact us with this feedback. I would like to give you an explanation of why you have been asked for additional payment.

    Charges and handling fees for processing orders through customs are applied by the customs authority and are an unfortunate by product of ordering from overseas. We try to be honest, during the ordering process and in our delivery information, that we are a business in Northern Ireland, as we do not wish you to be surprised that you have ordered from the UK.

    You can see this on our delivery information page online at: *Shipping | Chain Reaction Cycles

    Courier administration charges are levied, on occasion, by our courier partners and are an unfortunate additional charge that we cannot predict. Various factors affect whether there is an additional courier charge to be levied – the courier, the size of parcel, whether the customer has an account with the courier, the contents etc.

    We chose our couriers based on their ability to offer speed of delivery, reliability, a tracked service and a reduced postage cost that we can pass on to our customers. We do warn about possible admin fees during ordering and in our online delivery information. We do this to ensure that we are honest about additional fees that could be incurred during the importing and delivery process.

    Due to the large volume of orders placed every day our warehouse systems are highly
    automated, this means that when you select 'Standard Postal' or 'Standard Tracked' we are unable to manually select the shipping method. A decision as to the best method to send your order is made automatically at the point of dispatch, this decision is based on a number of factors such as destination, weight, dimensions etc.

    If you select 'Standard - Tracked' your order will most likely be sent by DHL Express but may be sent by Parcel Force or Fed Ex as this is a courier service.

    If you select 'Standard- Postal' service, orders are either sent with P2P or Parcel Force and are delivered by Canada Post.

    We are unable to advise which shipping method will be used for an order prior to dispatch
    from our warehouse.


    It is always our aim to give you the best possible service and to keep costs, within our remit, as low as possible. We know that some couriers charge additional costs and we do try to balance this cost by providing really low shipping costs, in many cases free shipping, and to be up front, on our site, about the additional charges that could be applied in your country. This then allows you to make the choice to take advantage of the low shipping costs knowing that there may be an additional fee when the order arrives in your country.

    We always use customer opinion to make improvements to how we do our business and we will ensure your feedback is pushed to the Global Shipping Team. We want to ensure we are providing a service that makes our customers keep coming back for more great value bike kit and low shipping costs rather than to feel they have been mislead with an unfair additional cost.
    If you have any further queries, please do not hesitate to contact us.

    We would really appreciate your feedback by clicking on one of the options below. Overall, how easy was it to get the help you wanted today?
    Mike
    Toronto, Canada
    2016 Trek Farley 7
    2015 RSD Mayor Bluto (sold)
    2014 Giant TCX SLR1
    2012 Giant TCR Advanced SL3

  98. #298
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    I think you will find that it is duty and not brokerage charges, I'm pretty sure the Canada Post shipments always come out of UK with ParcelForce. I'd say either CRC put the wrong value on the declaration or you were incorrectly charged. When you get the customs slip there will be information on it about challenging the duty classification. I'll bet they applied the bike class rather than the bike parts one.

  99. #299
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    Well, the issue was customs thinking my 262 bill was in British pounds. They converted it to almost $480 CAD and I got taxed on that amount. I had to pay and will request a refund
    Last edited by Swerny; 10-30-2015 at 07:03 AM.

  100. #300
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    Just won CRC Duty Roulette the other day - no duty on my Shimano M8000 drivetrain at all!

    Last order saw me paying duty for a handlebar and Hope headset.

    Order before was shoes, and a duty-freebie.

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