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  1. #26
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    Quote Originally Posted by ghettocruiser View Post
    IOn a related story, this week UPS tried to charge me $45 brokerage on a $15 HRM band that was being replaced under warranty for free.
    The one that said 233 BPM when you were going down a hill?

  2. #27
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    Quote Originally Posted by McGuillicuddy View Post
    That's a fair point. Jenson offers the UPS Worldwide and that's okay. Most place just offer UPS Ground though, which is of course a recipe for disaster.
    I thought that Jenson was shipping UPS ground but taking care of the brokering head of time so UPS can't charge the fees for their in house brokerage.

    I liked when they used Fedex. Next day delivery for $18.

  3. #28
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    Quote Originally Posted by nickboers View Post
    The one that said 233 BPM when you were going down a hill?
    Correct. After that it stopped working entirely.

    I bought a complete Timex ANT+ HRM to replace it, for the cost of the UPS brokerage fees on the free Garmin replacement band.

    Somewhat displeased at Garmin and UPS right now.

  4. #29
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    Since we're on the topic I'll throw out a factoid of minimal value but it might help someone, who knows. If you know you're getting stuck with UPS ground shipping, make sure you insist on paying all the fake fees up front. Technically, UPS bills a number of cross-border fees at the moment the shipment clears. If you haven't paid upfront, then UPS 'loans' you the money and then at your door charges a disbursement fee for this loan service. If you pay in advance, you save the disbursement fee. Is that a better than useless fact, or what? I wish I could have that moment of my life when I learned of this back again.

  5. #30
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    Quote Originally Posted by nickboers View Post
    I liked when they used Fedex. Next day delivery for $18.
    This. I used to love Jenson, and maybe its just me, but Jenson has the worst selection of stuff these days. My last order was in 2009. Since then I;ve never actually been able to find everything that I wanted in one order.

    They do use UPS Worldwide; a service that UPS for some reason doesn't charge brokerage fees on. If you have the time and a CSBA office close by, you can clear your own customs to avoid the UPS fees if you are ever in a bind with no other option to ship.

    Since then I've taken my business to Universal Cycles (who also should reinvestigate over-priced shipping rates), Chain Reaction, and a few other places discovered on Google Product search.

  6. #31
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    Since this has turned into a shopping thread, I've had good luck with Niagara Cycle Works. Prices are pretty good, very good on some things. 29er tires are a bargain. You can do internet orders for in-store pickup. So no shipping fees and no New York state taxes.
    I usually time an order when the wife and daughter have a shopping trip planned.
    Needed some stuff this week so ordered last week and picked up yesterday, was looking forward to seeing the store. Disappointed, what a crappy little store, big warehouse.
    Was surprised at my mileage, 175 km from Hamilton and back, didn't realize it was that far.

    We get ripped off so bad here in Canada - I wanted a XT bottom bracket, LBS was $48 and out of stock, got it at Mountain Co-op for $40, $26 at Niagara Cycle Works.

  7. #32
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    nspace is right. You can "clear" your own shipments, but you require information on the shipment that UPS is NOT always willing to offer and it takes time to process (after all you're taking money away from them). Being we have a CBSA at the airport here in Hamilton, a friend of mine tried this for some motorcycle parts.

    It took him 3 days to get the unique identifier number from them (a wrong one initially, then 24 hours to find it and then on the third day, deliver it) followed by a "we'll have to get back to you" because you also need to know the warehouse the shipment is stored at - where for some strange reason UPS sent the shipment (from Hamilton's BONDED warehouse also at the airport) back to the "port of entry" at Fort Erie claiming they couldn't confirm that's where it was, because it was "in transit." So after a week of chasing his tail, he was able to clear his shipment with the CBSA. Then he had to fax the receipt to UPS' customs division wait another 24 hours for confirmation and for them to get back to him in order to schedule a delivery which took another day or two. The whole process took pretty much two weeks on top of the time it took the shipment to arrive in Canada.

    A better option, if you're close to the Border, is getting an American PO box in a border city. Many people I know have one. Apparently it only costs a few bucks a month and they'll notify you when you receive your package and then you just need to travel to the US, collect their shipment, claim it at the Border (or not), pay the fees and taxes and get your stuff WAY faster.

    Edit: For full disclosure, I have a shipped package sitting at the CBSA for a week now (my wheelset) waiting to process, meanwhile a prior shipment only 3 weeks ago spent all of 3 hours to 'process through'
    2002 Cannondale Jekyll 800
    2011 Trek Cronus CX Ultimate

  8. #33
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    Quote Originally Posted by Slash5 View Post
    .... was looking forward to seeing the store. Disappointed, what a crappy little store, big warehouse.
    I had the same reaction when I went there once.

    Jenson is a little better, in that they have an overall higher level of bikes in the shop, but it's got that same crappy little store feel compared to what was expected.

  9. #34
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    Yeah that sucks about the hassle they create to get all that information. I have never done it myself because I do a good job at avoiding using UPS ground, but I've read about doing it.

    I usually do the same thing as you suggested. Ship to US border city and go pickup. You should try using Kinek.com. They have an iOS and Android app that allow you to log all your packages and you receive notifications when they arrive. Fees are minimal and only paid upon pickup. Free storage for 30 days. Website, app, clear listing of hours from all the locations, and fees for package size are all very clearly identified. Just makes for an all around no hassle experience.

  10. #35
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    Regarding Chain Reaction;

    I just received my order of 2 Racing Ralphs. Literally half the price I would have paid at the LBS.
    Only $21.00 duty. If you know what you're looking for, it's rediculous to get ripped off, I mean,shop at the LBS.

  11. #36
    I dd what you see there.
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    Was the $21 all in? Like taxes and brokerage, or does the customs slip specifically list it in the "duty" section?

    Because my "prior" shipment (the one that spent 3 hours in customs) was a SRAM cassette and two Kenda Happy Medium tires and I didn't get dinged for duty, just taxes ($35.83) and a "handling fee" of 8 dollars and some odd cents.
    2002 Cannondale Jekyll 800
    2011 Trek Cronus CX Ultimate

  12. #37
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    If this is turning into a shipping thread. I placed an order on July 3rd with Niagara Cycle Works for something I needed for the 14th.

    I ordered tires from Niagara Cycle Works on July 3rd and paid for 1-3 day shipping. The tires were marked as "in stock" on their web page. It is July 13th and I still do not have them after repeated calls this whole week. Niagara gave me one excuse after another, oh it is being shipped from warehouse, oh there are new people working here, usps lost it, oh we shipped it out but not the proper priority.

    I would not recommend Niagara Cycle Works, especially if you need the item in a hurry. Not worth saving a dollar or two to not get the item in time and then have to have to hasstle of sending it back.

  13. #38
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    I thought Niagara Cycle shipped UPS. If so, you are in for a world of hurt when they arrive.
    I've always picked up in store when I order from them - that's the point of ordering from them for me.

  14. #39
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    Quote Originally Posted by Slash5 View Post
    I thought Niagara Cycle shipped UPS. If so, you are in for a world of hurt when they arrive.
    I've always picked up in store when I order from them - that's the point of ordering from them for me.
    Nope. Just received my second order from Niagara Cycle. Crown race - cheap and small but it took about a week to get it and it was USPS.


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  15. #40
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    For the first time, I just got nailed for duty on a shipment from ChainReaction.
    It hurt, duty, taxes and fee added up to $43 on a $120 order. I think they charged me the duty on a complete bike as parts are usually duty free. Probably not worth the effort of trying to get the $16 back.

  16. #41
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    Take a look at the Canada Customs paperwork attached to your package. There are directions on there for contesting duty and/or taxes. Fill in the form and mail it to them. If all is good, you should get a refund cheque in a few weeks.

    I did this for some Ralphs I was incorrectly assessed a 6.5% duty on and received a refund cheque 3 weeks later.

    The customs tariff is available here if you want to refer to a tariff item # in your refund claim:

    http://www.cbsa-asfc.gc.ca/trade-com...012-03-eng.pdf

  17. #42
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    I recived my order today. Ordered thursday and recived the next thursday.
    Got a racing ralph snakskin amd some ritchey grips. No duty or brokrage fees.

    Overall great dealings so far. Hard to beat there prices.

  18. #43
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    Two packages on their way for my SLX drivetrain (wanted to split the payment half cc/half paypal). So we'll see how lucky I am...

    Still... What I ordered would have cost me close to $400 at the LBS, and I paid about $210... Excellent prices.
    '10 Hardrock Sport Disc

  19. #44
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    Quote Originally Posted by madaxc View Post
    Two packages on their way for my SLX drivetrain (wanted to split the payment half cc/half paypal). So we'll see how lucky I am...

    Still... What I ordered would have cost me close to $400 at the LBS, and I paid about $210... Excellent prices.
    The prices truly are unbeatable. For example, I need a new chain. An XT 10speed chain at my LBS? $90. My recent order of an XTR chain, XT cassette and two sets of organic brake pads? $154. Wow! It's like getting the XT Cassette for free....

    Unlike my wheelset (which I noticed on the custom's manifest, only got HST and the handling fee so I got a little bit lucky) which were shipped via parcel force, my new (smaller) package is just coming via royal mail. It'll be interesting to see whether I get dinged this time. fingers crossed.

  20. #45
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    If theres away to request royal mail, your chances for getting away with out a charge is much better. As stated already, ups is the devil and will not shop crossborder if theyvare involved.

  21. #46
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    Just received a package from Chain Reaction with no problems (charged $26 in duty on a $400 order, but sent in the form to contest it). Even with the duty, getting anywhere near this price locally for what I ordered (Ultegra hollowtech cranks + BB, a new chain and ultegra cassette, Conti gatorskins and a few other bits and pieces) would be impossible.

    The Hope/Mavic wheels I had them build up for my Motolite 2 years ago are still going strong as well. Very happy customer so far!

  22. #47
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    Order arrived within 1 week. No additional charge for a tire. Only 9.99$ for the shipping.

    Did order another tire today. Quite satisfied and saved money.

    JensonUSA kinda lost it with their prices recently unfortunately. Especially on tires!
    Main bike : Altitude RSL 70 '11
    DH bike : Aurum 2 '12

  23. #48
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    Quote Originally Posted by Wanny View Post
    JensonUSA kinda lost it with their prices recently unfortunately. Especially on tires!
    I agree, they used to be the first place I'd look, now they're more of an afterthought.
    '10 Hardrock Sport Disc

  24. #49
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    Everything arrived quickly, and no duty! Unfortunately, the plastic spacer that goes between the loose cogs and the spider was broken in transit, so we'll see what their customer service dept. has me do. It's going to cost like $25 to ship them back a $25 part, which seems silly to me.
    '10 Hardrock Sport Disc

  25. #50
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    Quote Originally Posted by madaxc View Post
    Unfortunately, the plastic spacer that goes between the loose cogs and the spider was broken in transit,
    There's a plastic spacer in the middle of your cassette? I'm I reading this wrong?

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