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  1. #51
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    Don't most cassettes have plastic spacers?

  2. #52
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    Quote Originally Posted by nspace View Post
    Don't most cassettes have plastic spacers?
    Maybe they do!

    I'm new to wrenching, and I've only taken my cassette ( HG81) off twice to clean it. I just didn't recall any plastic in there. I must have missed it. I've got a new XT cassette coming, so I'll take a closer look when it arrives.

  3. #53
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    I have a bunch in mine.

  4. #54
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    Aha! google is my friend.

    Apparently, my HG81 has "built in spacers". Mystery solved. As you were.

  5. #55
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    Got an email from CRC customer support first thing this morning (their time, 2am here). They're sending me a new cassette, and I can keep the broken one. Excellent customer service! Once I wear through one cassette I'll be able to steal a spacer from it to "fix" the other, so all turned out well.

    For the record, any dealings I've had with their customer service in the past have been equally excellent.
    '10 Hardrock Sport Disc

  6. #56
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    Good to hear.

  7. #57
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    Had a chunk of rubber skin off my sidewall on my new ralph snakskin. Sent an email with pic and they have a new on on the way. Not to mention that the tire was under 40.00 cheaper then anywhere else I found.

    Amazing store to deal with.

  8. #58
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    Not really CRC specific, but somewhat related. I'm doing my first full build of a new ride and have ordered a bunch of parts from CRC, Jenson and Wiggle. The Wiggle parts arrived at work today, however I was at home taking care of my sick daughter. No worries though as I arranged with a coworker to cover the costs associated with the delivery.

    The delivery was in two boxes, one for the wheels and one for the rest. Canada Post assumed that each box was a separate delivery (with the exact same declared value) and doubled the value to calculate the tax. My coworker, obviously not knowing any better, paid for the double tax and now I have to chase down Canada Post for the $140 over tax I paid.

    I understand there are risks associated with purchasing online, but I did not expect this.

  9. #59
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    My original order came through canada post with no charges. The warrenty replacment tire came through loomis/DHL and got charged $19.00. 10 of the was handeling charge.

    As others have said it really depends on the day and who its shipped through.

  10. #60
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    Hi, i just received in my first of two orders from CRC. It was shipped by Royal mail and I didn't get hit with any duty or taxes. Hopefully the second order goes this well.

  11. #61
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    anyone ever bought a park tool stand from CRC?? I'm looking at the PCS-10 at $175 after code, $100 cheaper then LBS, but not sure what to expect for customs charges. It would be free shipping, or is it worth upgrading to tracked shipping for $20? Figure free shipping will be Canada Post, is tracked as well? Thanks for any info
    '02 Rockhopper Comp
    '11 Specialized Epic Comp 26
    '11 Kona Kula Watt

  12. #62
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    the upgraded shipping will still be as hit or miss as the other methods.
    RIP Adam Yauch

    "M.C. for what I AM and do, the A is for Adam and the lyrics; true"

  13. #63
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    If you choose free shipping, CRC will sometimes ship the item with tracking anyway if it's big or expensive or both.

    Even if you get hit with tax, it's still way cheaper than the LBS.

  14. #64
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    well, DHL is 80$, so not going that route. I plan to pay PayPal, so if it gets lost, it gets lost.

    will have to pay the 7% PST, plus "handling" charges, is just the potential custom charges that i wonder about. but think it will be worth it. i made the mistake when I bought my tool kit (Park Tool AK32) from the states, got shipped UPS ground and paid a huge brokerage/customs fee.
    '02 Rockhopper Comp
    '11 Specialized Epic Comp 26
    '11 Kona Kula Watt

  15. #65
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    ups ground is not something to ever be consideed when shipping across the border. it's outrageously expensive.
    RIP Adam Yauch

    "M.C. for what I AM and do, the A is for Adam and the lyrics; true"

  16. #66
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    Tax will be 13% if you get charged = plus the $8 fee.
    CRC will probably mark it as bicycle parts so no duty.
    Everything CRC sends requires signature so adding tracking seems unnecessary.

  17. #67
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    Depending where you are, I see Niagara Cycle has it for $169 and you can pick it up in Niagara Falls. You would probably get away with no taxes or duty.
    Cyclepath.ca has it for $199 but of course you will have to pay taxes.

  18. #68
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    Never, never NEVER ship UPS Ground. I've learned that mistake before. Just Google "UPS brokerage fee scam".

    The free shipping from CRC is good enough IMHO. For a big, expensive item like what you are ordering, CRC will likely opt to ship it with tracking anyway. If they don't ship it with tracking and it gets lost, you can apply to CRC for a refund.

    Slash is right. The most you will get charged is tax and an $8-something fee. You shouldn't have to pay additional duty on bicycle parts, but if Canada Border Services charges it, it's usually in the neighbourhood of 6-8%, and you can appeal it and get a refund if they assessed wrong, as I've done before.

  19. #69
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    bikingmat, like Slash 5 says is correct for charges. Also CRC will give you a tracking number you can follow at Canada Post once the goods land in Canada. I'm currently tracking a crankset I recently purchased.

  20. #70
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    Slash 5 & all - thanks for all the info. I'm actually in Manitoba (shhhhh, don't tell anyone I'm on the wrong board), or I'd consider pick up. Also found one in the UK at another store for $150, but they don't ship heavy stuff out of the UK, and CRC doesn't price match anymore. Cheapest on eBay.ca from canadian seller was $219 +gst+shipping. LBS was $240+taxes. Think that no matter what, CRC will still be cheapest, although wish i had bought when code was a bit better (not that I'm going to complain about $16.50 off- it's what makes it a deal). Thanks all.
    '02 Rockhopper Comp
    '11 Specialized Epic Comp 26
    '11 Kona Kula Watt

  21. #71
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    aww...i was going to say you can pick one up at the bike show for around $100 usually...but your in manitoba...
    ...a truly skeptical position would be a very uncertain one.
    -Rupert Sheldrake

  22. #72
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    Quote Originally Posted by SkidVicious View Post
    aww...i was going to say you can pick one up at the bike show for around $100 usually...but your in manitoba...
    isn't that the pcs-9? they are much cheaper to begin with.
    RIP Adam Yauch

    "M.C. for what I AM and do, the A is for Adam and the lyrics; true"

  23. #73
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    Quote Originally Posted by saturnine View Post
    isn't that the pcs-9? they are much cheaper to begin with.
    Saturnine is correct!

  24. #74
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    FWIW... I', based out of Ontario and I've ordered quite a bit from CRC over the last couple years. As for customs charges - any of the shipped purchases less than $100 didn't have the added HST + $10 service fee by Customs. If the total purchase was over $100, then I would get charged taxes and the service fee.

    However there were some rare occasions that the purchase was more than $100 and I didn't get dinged. Around Christmas last year.

  25. #75
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    with crc its always a gamble for me. I had a wheel (supposed to have duty) + extra parts come in unmolested, while a seat clamp got hit with tax.

  26. #76
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    Placed an order late Monday night and received it Friday! (DHL Express)

  27. #77
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    CRC= the best online shop by a country mile.....they have never disappointed me in 6 years.
    Dont ever let the truth get in the way of a funny story....

  28. #78
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    Quote Originally Posted by ray.vermette View Post
    Never, never NEVER ship UPS Ground. I've learned that mistake before. Just Google "UPS brokerage fee scam"
    A friend has had a lot shipped through them and always refuses to accept delivery. They usually offer to waive their fee since it is worse for them to send it back. Have not tried it myself yet.

  29. #79
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    UPS is also happy to auction off undelivered goods if the shipper didn't instruct the goods to be returned if undelivered.
    I'm a member of NSMBA and IMBA Canada

  30. #80
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    The Canada customs handling fee is up to 10 bucks per package (+HST on goods).
    The above statements have not been evaluated by the Food and Drug Administration

  31. #81
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    Chain Reaction Cycles shipping to Canada

    placed an order Sunday at 10pm (Eastern Time) and received the package Wednesday at 7pm (shipped via DHL)

  32. #82
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    How the heck do they do that? Ordered Thursday, shipped Friday and arrived today, Wednesday.
    Canada Post, no duty or taxes.

  33. #83
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    I ordered from On-one in the UK last Tuesday night. It shipped Wednesday morning. it showed up Monday. Canada Post, also no duties or Taxes. Totally surprised. Like CRC, On-one usually takes 5-7 days.

    Not going to question it, just accept it and be happy

  34. #84
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    Quote Originally Posted by Slash5 View Post
    How the heck do they do that? Ordered Thursday, shipped Friday and arrived today, Wednesday.
    Canada Post, no duty or taxes.
    The British mail and shipping today is like what Canada Post was like 20-30 years ago.

  35. #85
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    Ordered Thursday, was in my mailbox today on Wednesday. Free shipping, no tax, no duties. Love it.

  36. #86
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    I placed order 8-18 Sun night.
    They ship out 8-20 Tue and DL to my home Elgin, IL 8-22 Thur.
    I was surpriced !!!
    Everything good till today.

    I got an mail from DHL.
    They want me to pay custom duty which is $62.51
    WTF????

  37. #87
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    Quote Originally Posted by mark729 View Post
    I placed order 8-18 Sun night.
    They ship out 8-20 Tue and DL to my home Elgin, IL 8-22 Thur.
    I was surpriced !!!
    Everything good till today.

    I got an mail from DHL.
    They want me to pay custom duty which is $62.51
    WTF????
    This happened to me once before, after 2 shipments with no duty charges. It seems to be more common if it is a mixed package of duty exempt and non exempt items.

    I just filled in the form that came with the customs bill, indicating that the items were bike parts and therefore duty free, and got a refund in the mail a few weeks later.

    Certainly not enough of a hassle to put me off - shiny new XT brakes and shifters are en route from CRC right now!

  38. #88
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    Canadian CRC shipments always seem to come in the mail - so no brokerage charges. Just taxes, maybe duty.

  39. #89
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    DHL's brokerage charge is $10, the same as canada post's.

    The problem is that as a private company they have to take the high road and charge taxes + duty on everything, whereas CanadaPost goes directly through the CBSA who sometimes wave stuff through if they are busy.

    So you are gonna be paying an extra 18% +HST on any clothes from wiggle in a surprise invoice after-the-fact from DHL, whereas with CRC/CanadaPost you might pay the same, but maybe nothing at all.

    Wiggle used to ship with Royal Mail/Canada post, so this change, while it speeds up shipping, adds some pretty big hidden $$$ on that discount jersey and shorts. Which are STILL probably cheaper that MSRP around here....
    The above statements have not been evaluated by the Food and Drug Administration

  40. #90
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    Shinybikes: Sram Force 22 gruppo to my door 8 days after ordering $1191, woot!

    Drew
    occasional cyclist

  41. #91
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    Shipped $200 of parts with free shipping option. Arrived through Canada Post with no taxes or fees. The box was half open but nothing had fallen out. It looked like whoever packaged it used some half ass box without proper lid flaps and only taped one half, leaving the other half of the lid with no tape at all.

    When I bought a wheelset from them I owed Canada post 15% of the cost of the wheelset.

  42. #92
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    The closer to Christmas we get the more likely we are to have packages unchecked by CBSA. It's a great time to save 15% more.
    Of about 10 orders I've had from them over 2 years 4-5 went through tax free. (about half)
    I love when that happens
    GTA
    Ontario

  43. #93
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    Smaller items seems to be shipped through Royal Mail International which doesn't seem to pass customs. Always straight to my door. Larger items seems to go through Parcel Force International which always passes through customs.

    I ordered a set of brakes which was sent via Royal mail and received an empty box. Glad CRC came through sending out a replacement.
    "By Your Command"

  44. #94
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    I just ordered a few items from CRC yesterday (Nov 23) so I'll report back on how it goes.

    Mark

  45. #95
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    Parts came in today (Nov 27). I had to pay HST and some duty so it ended up costing me an extra $28 on a $100 order.

    Mark

  46. #96
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    Quote Originally Posted by Short Circuit View Post
    Parts came in today (Nov 27). I had to pay HST and some duty so it ended up costing me an extra $28 on a $100 order.

    Mark
    Just out of curiosity, how much did you "save" off retail?
    Please enjoy seeing this terrible collection of me - something wonderful is about to happy.

  47. #97
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    Duty should only be charged on complete bikes and clothes, IIRC.

    There is a flat rate customs fee and then HST.
    The above statements have not been evaluated by the Food and Drug Administration

  48. #98
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    Quote Originally Posted by pucked up View Post
    Smaller items seems to be shipped through Royal Mail International which doesn't seem to pass customs. Always straight to my door. Larger items seems to go through Parcel Force International which always passes through customs.
    Well this has been shot down! CRC sent my package via Royal Mail International and was charged taxes + $9.95 Canada Post handling fee. The last two orders that was sent this way came straight to my door, no fees. Win some loose some. Just happy it wasn't an empty box like the last shipment via RMI.
    "By Your Command"

  49. #99
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    Quote Originally Posted by garage monster View Post
    Just out of curiosity, how much did you "save" off retail?
    I don't know, I placed this order to see how long it would take to arrive at my door. I'll have to do some digging around to see what retail prices are on the things that I bought.

    Mark

  50. #100
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    Quote Originally Posted by ghettocruiser View Post
    Duty should only be charged on complete bikes and clothes, IIRC.

    There is a flat rate customs fee and then HST.
    Yea, sorry it wasn't duty, I have the invoice here and it was GST/PST/HST on the products, a processing fee, a collect on delivery fee and then GST on that total amount.
    Taxes on taxes lol

    Mark

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