I'm venting a little here, but wanted to share my story. Bought 2 sets of EggBeaters when they first came out, one for the Crosser one for the MTB. The MTB set developed some bushing play that CB said was an issue with the '02 version and sent me a new set of the '03 S version for a very nominal fee. Good custoemr service. Well that was in February of this year. I was taking my MTB apart to build up a new frame and noticed the drive side pedal had developed a little bit of play. Called CB who again said that it should not happen and they would warranty me a new pedal and pay for the return of the old one. Now I have to admit I did not notice a decrease in performance, it was ony when the pedal was in my hand. week later I leave for a vacation with, you guessed it, no new pedal. Second day into the holiday drive side pedal comes apart and the internals are SHREDDED! Had to go to a LBS and pay $120 for a set of Candy;s. I stayed with the CB''s because the LBS did not carry Time and even if they had, I would now have to either buy two sets or swap between 2 (soon to be 3) bikes with one set. Get home and the replacement pedal still isn;t there after another week+ had elapsed. They had the wrong address! Guess I get what I deserve for buying another set, but if any of these fail, I'm going to Time!! CB has given me decent Customer Service (if the pedal had gotten to me sooner, I would not have had the blowout or had to shell out the $$$), but with the delay and the address thing their CS mark is dropping fast. Not meant to be a bash, but if you're in the market for pedals...food for thought.
Mtbr's 2016 Winter Biking GearReviews and Roundups
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Thread: Crank Bros. Rant