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  1. #1
    mtbr member
    Reputation: pulpwoody's Avatar
    Join Date
    Jan 2006

    Score one more for Devinci customer service

    They are the best!!!!!

    I needed a new flip chip and they sent me the entire pivot bolt kit!! Does it cost them much.


    Does it say a lot.

    Hell yes.

    Keep rockin it Devinici boys.

  2. #2
    mtbr member
    Join Date
    Mar 2011
    I will add my voice to this as well....I have been bugging the crap out of Pavel their customer service rep with endless questions...he has been amazing! patient and knowledgeable and genuinely interested in getting me the right answers for my questions. In this day and age it is refreshing to deal with companies that have a passion for great customer service.

  3. #3
    mtbr member
    Reputation: Dogboy's Avatar
    Join Date
    Jan 2004
    +1. Of all the bike companies I've worked with (pretty much all of them) Devinci is hands down the best.

  4. #4
    Justin Vander Pol
    Reputation: juice's Avatar
    Join Date
    Feb 2004
    I have connections with people who know things in the bike industry. They tell me Devinci is second to none in terms of customer support, both for retailers and end users. This confirms my own experience, simply asking some questions via email about what headset/BB to run and (*gasp!*) actually getting a fast response. Not normal these days, but definitely appreciated.

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