About a month and a half ago, I managed to break the seastay on my 2007 XCL in the same fashion as a few other people that I've read about.
Matthew and Alan at Chumba were awesome, and they shipped me a new polished rear triangle the same day I called them to ask about a replacement. It was a bummer having the bike out of comission for a few weeks, but it gave me a chance to install some new cranks, and the new rear triangle looks pretty sweet. I have to agree with all the posts that I've read about Chumba's customer service, it is great!
New polished rear triangle:
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chumba 8-17-08 024.JPG
New XT cranks with blue e13 bashguard:
chumba 8-17-08 026.JPG
And the shot with the pup:
chumba 8-17-08 031.JPG
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Thread: Awesome Chumba CS
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